Samsung Galaxy A20 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy A20.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activate, Switch or Bring Your Own Device (BYOD) FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy A20 - Activate / Set Up Device

Here's how to quickly set up your Galaxy A20.

Samsung Galaxy A20 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy A20.

Samsung Galaxy A20 - Adjust Account Sync Settings

Here's how to check sync settings if you're not receiving email and app notifications on your Galaxy A20.

Samsung Galaxy A20 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Galaxy A20.

Samsung Galaxy A20 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy A20 on or off.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap Phone Numbers between Devices on Your Account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy A20 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy A20.

Back Up & Transfer Content

Access Content Transfer App - Android™ Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy A20 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy A20 to an SD / memory card.

Samsung Galaxy A20 - Move Music Files from Device

Here's how to transfer music files from your Galaxy A20 to a computer.

Samsung Galaxy A20 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy A20.

Samsung Galaxy A20 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy A20 to a computer.

Samsung Galaxy A20 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy A20.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

GizmoHub App - Change the Guardian Profile Mobile Number

Here's how to change the mobile number linked to your Gizmo profile via the GizmoHub app.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

My Verizon Website - Update Connected Device Emergency Address (E911)

Here's how to update the E911 address on your device, used by emergency personnel, via the My Verizon website.

Samsung Galaxy A20 Simulator: Charging Your Phone

Learn how to charge your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy A20.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy A20 - Extend Battery Life

Here's how to improve the battery life for your Galaxy A20.

Samsung Galaxy A20 - Power Saver Settings

Here's how to manage 'Battery saver' settings on your Galaxy A20.

Samsung Galaxy A20 - Turn Power Saver On / Off

Here's how to turn power saver for your Galaxy A20 on or off.

Samsung Galaxy A20 - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Galaxy A20.

Samsung Galaxy A20 - View Battery Status

Here's how to view charging status, remaining battery life and which apps use battery on your Galaxy A20.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Samsung Galaxy A20 - Extend Battery Life

Here's how to improve the battery life for your Galaxy A20.

Samsung Galaxy A20 - View Battery Status

Here's how to view charging status, remaining battery life and which apps use battery on your Galaxy A20.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth FAQs

Learn about Bluetooth wireless pairing and how to use it to connect your devices. Establish connections for handsfree calls, wireless speakers and keyboards.

Bluetooth® Help Guide

Here's info on pairing Bluetooth with your vehicle and some FAQs.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows®

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy A20 - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy A20 using Bluetooth.

Samsung Galaxy A20 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy A20 on or off and make it visible to other devices for pairing.

Samsung Galaxy A20 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy A20 with your Bluetooth device.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy A20 - Add a Speed Dial

Here's how to add a speed dial to your Galaxy A20.

Samsung Galaxy A20 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy A20.

Samsung Galaxy A20 - Call a Number

Here's how to place a call on your Galaxy A20.

Samsung Galaxy A20 - Manage DTMF Tones

If you're calling into an automated system from your Galaxy A20 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy A20 - Place a Conference Call

Here's how to place a conference call from your Galaxy A20.

Samsung Galaxy A20 - Redial

Here's how to redial a number on your Galaxy A20.

Samsung Galaxy A20 - Remove a Speed Dial

Here's how to remove a speed dial from your Galaxy A20.

Samsung Galaxy A20 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy A20.

Samsung Galaxy A20 Simulator: Accessing Easy Settings

Discover how to activate wifi calling with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Accessing and clearing the Notification panel

Discover how to use your voice to place a call with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adding and removing apps from favorites

An interactive guide on how to call a contact using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adding and removing contacts from favorites

An interactive guide on how to call a contact using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy A20 to call a new number.

Samsung Galaxy A20 Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Calling with video

Discover how to make a video call on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Navigating multiple Home screens

Discover how to use the speakerphone on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Placing a phone call

Discover how to use your Samsung Galaxy A20 to call a new number.

Samsung Galaxy A20 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Searching from the Home screen

Discover how to activate wifi calling with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Switching back to Standard Mode

Discover how to use your voice to place a call with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Switching to Easy Mode

Learn how to teach kids to call 911 on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Turning HD Voice on and off

Discover how to turn on HD Voice on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using speakerphone

Discover how to use the speakerphone on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy A20.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Calling & Messaging Issues

Samsung Galaxy A20 - Unblock SIM PIN

If the SIM PIN for your Galaxy A20 is blocked, here's info on how to unblock it.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy A20 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy A20.

Samsung Galaxy A20 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy A20 to a computer.

Samsung Galaxy A20 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy A20.

Samsung Galaxy A20 - Record and Share a Video

Here's how to record and share a video using your Galaxy A20.

Samsung Galaxy A20 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy A20.

Samsung Galaxy A20 - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy A20.

Samsung Galaxy A20 - Take and Share a Picture

Here's how to take and share a picture using your Galaxy A20.

Samsung Galaxy A20 - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy A20.

Samsung Galaxy A20 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Taking a picture while recording a video

Learn to take a picture while recording video on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy A20.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Samsung Galaxy A20 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy A20 and a computer with the Android SDK.

Samsung Galaxy A20 - Windows® Device Manager Conflicts

If you can't transfer media between your Galaxy A20 and PC, view this info.

Windows® Device Manager Conflicts - LG

If you can't transfer media between your LG device and PC, view this info.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy A20 - Add a Contact

Here's how to add a contact to your Galaxy A20.

Samsung Galaxy A20 - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy A20.

Samsung Galaxy A20 - Delete a Contact

Here's how to delete a contact from your Galaxy A20.

Samsung Galaxy A20 - Edit a Contact

Here's how to edit contact info on your Galaxy A20.

Samsung Galaxy A20 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy A20.

Samsung Galaxy A20 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy A20.

Samsung Galaxy A20 - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts on your Galaxy A20.

Samsung Galaxy A20 - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy A20 using Bluetooth.

Samsung Galaxy A20 - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Galaxy A20.

Samsung Galaxy A20 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy A20 without looking at it.

Samsung Galaxy A20 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy A20.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy A20 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy A20.

Samsung Galaxy A20 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy A20 on or off.

Samsung Galaxy A20 Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy A20 on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy A20 - Set Date and Time

If your Galaxy A20 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy A20 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy A20.

Samsung Galaxy A20 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy A20.

Samsung Galaxy A20 - View Phone Info

Here's how to view phone info (e.g., SIM card status, IP address, etc.) on the Galaxy A20.

Samsung Galaxy A20 - View Phone Number

Here's how to view the phone number for your Galaxy A20.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy A20 - Adjust Display Settings

Here's how to adjust the display settings (e.g., Screen timeout, Screen zoom, etc.) for your Galaxy A20.

Samsung Galaxy A20 - Manage Do Not Disturb Settings

If your Galaxy A20 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Samsung Galaxy A20 - Reset All Settings

Here's how to reset all settings for your Galaxy A20 if it crashes, resets, runs slow or apps freeze.

Samsung Galaxy A20 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy A20.

Samsung Galaxy A20 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy A20, view this info.

Samsung Galaxy A20 - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Galaxy A20 if it's reversed.

Samsung Galaxy A20 - Turn Screen Rotation On / Off

If the display on your Galaxy A20 doesn't flip or rotate, here's how to fix it.

Samsung Galaxy A20 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy A20 to change alert sounds, turn off GPS and more.

Samsung Galaxy A20 Simulator: Adding an Account

Explore how to add an account on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy A20 by adjusting the screen timeout.

Samsung Galaxy A20 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Removing an Account

Explore how to remove an account on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy A20 to Airplane mode.

Samsung Galaxy A20 Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy A20's battery life for the most important functions.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy A20 - Add a Personal Email Account

Here's how to add a personal email account to your Galaxy A20.

Samsung Galaxy A20 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy A20.

Samsung Galaxy A20 - Delete Email Messages

Here's how to delete email messages from your Galaxy A20.

Samsung Galaxy A20 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy A20.

Samsung Galaxy A20 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy A20.

Samsung Galaxy A20 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Galaxy A20.

Samsung Galaxy A20 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy A20.

Samsung Galaxy A20 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy A20.

Samsung Galaxy A20 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy A20.

Samsung Galaxy A20 - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's how to update work email settings for your Galaxy A20.

Samsung Galaxy A20 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy A20.

Samsung Galaxy A20 - Remove Corporate Email Account (Exchange ActiveSync®)

Here's how to remove a corporate / work email account from your Galaxy A20.

Samsung Galaxy A20 - Remove Gmail™ Account

Here's how to remove a Google (Gmail) account from your Galaxy A20.

Samsung Galaxy A20 - Remove a Personal Email Account

Here's how to remove a personal email account from your Galaxy A20.

Samsung Galaxy A20 - Reply to an Email Message

Here's how to reply to an email message from your Galaxy A20.

Samsung Galaxy A20 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Galaxy A20.

Samsung Galaxy A20 - View Email Messages

Here's how to view email messages on your Galaxy A20.

Samsung Galaxy A20 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Sending an Email to a Group

See how to send a group email on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy A20.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy A20 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy A20 on or off.

General

Samsung Galaxy A20 - Reset All Settings

Here's how to reset all settings for your Galaxy A20 if it crashes, resets, runs slow or apps freeze.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy A20 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy A20.

Google Backup & restore

Samsung Galaxy A20 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy A20.

Home Screen

Samsung Galaxy A20 - Access Notification Panel

Here's how to access the notification panel on your Galaxy A20.

Samsung Galaxy A20 - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Galaxy A20.

Samsung Galaxy A20 - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Galaxy A20.

Samsung Galaxy A20 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy A20.

Samsung Galaxy A20 - Home Screen Settings

Here's how to change your default Home screen settings on your Galaxy A20.

Samsung Galaxy A20 - Mode Change

Here's how to change the Home screen layout on your Galaxy A20 if it looks different.

Samsung Galaxy A20 - Remove Items from Home Screen

Here's how to remove items such as shortcuts, widgets and folders from the Home screen of your Galaxy A20.

Samsung Galaxy A20 - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy A20.

Samsung Galaxy A20 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy A20.

Samsung Galaxy A20 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy A20 for quick access to them.

Samsung Galaxy A20 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy A20 to help organize your apps.

Samsung Galaxy A20 Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adding and changing a Lock screen

Learn to add and change a lock screen on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adding emergency information to your Lock screen

Learn to add emergency information on the lock screen on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Changing an icon's appearance

Find out how to change an icon's appearance on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Changing the default Home screen

Learn to change the default home screen on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy A20.

Hotspot

Samsung Galaxy A20 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy A20.

Verizon Mobile Hotspot FAQs - Wi-Fi internet

Use your smartphone or tablet’s Mobile Hotspot to connect devices to the internet with Wi-Fi. See prepaid or unlimited plans that include Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome™ Browser - Android™ - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

If your connection speeds are slower than expected here's info on how you can test them.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy A20 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy A20 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy A20 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy A20.

Samsung Galaxy A20 - Open Web Browser

Here's how to open the default web browser on your Galaxy A20.

Samsung Galaxy A20 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy A20, so it's easy to find later.

Samsung Galaxy A20 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy A20.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Internet & Web Browser Issues

Samsung Galaxy A20 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy A20.

Samsung Galaxy A20 - Reset Network Settings

Here's how to reset settings if your Galaxy A20 can't connect to data or send / receive messages.

Samsung Galaxy A20 - Restart in Safe Mode

Here's how to reboot in Safe Mode if an app is causing your Galaxy A20 to freeze, reset or run slow.

Samsung Galaxy A20 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy A20, view this info.

Samsung Galaxy A20 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy A20.

Samsung Galaxy A20 - View Signal Strength

Here's how to view the signal strength on your Galaxy A20.

Samsung Galaxy A20 Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy A20 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy A20 - Language Selection

Here's how to change the language used on your Galaxy A20.

Samsung Galaxy A20 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy A20.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy A20 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy A20.

Samsung Galaxy A20 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy A20.

Samsung Galaxy A20 - Remove Saved Fingerprints

Here's how to remove saved fingerprints from your Galaxy A20.

Samsung Galaxy A20 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy A20 when the screen is locked.

Samsung Galaxy A20 - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Galaxy A20.

Samsung Galaxy A20 - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy A20.

Samsung Galaxy A20 - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Galaxy A20.

Samsung Galaxy A20 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy A20.

Samsung Galaxy A20 - Turn Off Screen Lock

Here's how to disable the screen lock setting (PIN, pattern, etc.) on your Galaxy A20.

Samsung Galaxy A20 - Unlock Screen

Here's how to unlock the screen on your Galaxy A20.

Samsung Galaxy A20 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy A20 to help protect your private information.

Samsung Galaxy A20 Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy A20.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

Samsung Galaxy A20 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy A20.

Samsung Galaxy A20 - View Phone Info

Here's how to view phone info (e.g., SIM card status, IP address, etc.) on the Galaxy A20.

Samsung Galaxy A20 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy A20.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy A20 - Check Memory

Here's how to free up space if your Galaxy A20 runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy A20 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy A20.

Samsung Galaxy A20 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy A20.

Samsung Galaxy A20 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy A20.

Samsung Galaxy A20 - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your Galaxy A20.

Samsung Galaxy A20 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy A20 to an SD / memory card.

Samsung Galaxy A20 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy A20.

Mobile Hotspot

Samsung Galaxy A20 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy A20 as a Mobile Hotspot, so you can share your data connection with other devices.

Samsung Galaxy A20 Simulator: Using Near Field Communication and Android Beam™

An interactive guide for using near field communication on your Samsung Galaxy A20 as a Mobile Hotspot, so you can share your files with other devices.

Music

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple® Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy A20 - Move Music Files from Device

Here's how to transfer music files from your Galaxy A20 to a computer.

Samsung Galaxy A20 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy A20.

Navigating & Multitasking

Samsung Galaxy A20 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy A20.

Samsung Galaxy A20 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Navigating multiple Home screens

Find out how to navigate multiple Home screens on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Split Screen

See how to use split screen on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using picture-in-picture

See how to use picture-in-picture on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy A20.

Near Field Communication (NFC)

Samsung Galaxy A20 - Tap & Pay

Here's how to use 'Tap & pay' on the Galaxy A20.

Samsung Galaxy A20 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy A20 to another NFC-capable device.

Samsung Galaxy A20 - Turn Android Beam On / Off

Here's how to turn Android Beam for your Galaxy A20 on or off.

Samsung Galaxy A20 - Turn NFC On / Off

Here's how to turn NFC capabilities for your Galaxy A20 on or off.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Samsung Galaxy A20 - Factory Data Reset (Powered Off)

View this info if your Galaxy A20 has a blank or frozen screen or calling, app, audio and syncing issues.

Samsung Galaxy A20 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy A20 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy A20 - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy A20.

Samsung Galaxy A20 - View Software Version

Here's how to view the software version your Galaxy A20 is running.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SIM Card

4G LTE SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

Find your 4G SIM PIN / PUK - Unlock SIM

Forgot how to unlock your SIM card? Learn how to get your PIN Unblocking Key (PUK) to use your SIM in a new device. Reset your SIM PIN security code.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy A20 - Insert SIM Card

Here's how to properly insert a SIM card into your Galaxy A20 to avoid potential service issues.

Samsung Galaxy A20 - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy A20.

Samsung Galaxy A20 - Remove SIM Card

Here's how to remove the SIM card from your Galaxy A20.

Samsung Galaxy A20 - Turn SIM PIN On / Off

Here's how to turn SIM lock for your Galaxy A20 on or off.

Samsung Galaxy A20 - Unblock SIM PIN

If the SIM PIN for your Galaxy A20 is blocked, here's info on how to unblock it.

Samsung Galaxy A20 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy A20.

Samsung Galaxy A20 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy A20.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Software Issues

Samsung Galaxy A20 - Factory Data Reset (Powered Off)

View this info if your Galaxy A20 has a blank or frozen screen or calling, app, audio and syncing issues.

Samsung Galaxy A20 - Factory Data Reset (Powered On)

Here's how to reset your Galaxy A20 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy A20 - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy A20.

Samsung Galaxy A20 - View Software Version

Here's how to view the software version your Galaxy A20 is running.

Sounds, Volume & Audio

Samsung Galaxy A20 - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy A20 via the Messages app.

Samsung Galaxy A20 - Set Ringtones

Here's how to set ringtones for your Galaxy A20.

Samsung Galaxy A20 - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy A20.

Samsung Galaxy A20 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy A20.

Samsung Galaxy A20 - Vibrate Mode

Here's how to set your Galaxy A20 to vibrate mode for calls, notifications, etc.

Samsung Galaxy A20 - Volume Controls

Here's how to manage volume controls if your Galaxy A20 doesn't vibrate or make sounds.

Status Indicators/Lights

Samsung Galaxy A20 - View Signal Strength

Here's how to view the signal strength on your Galaxy A20.

TV

Samsung Galaxy A20 - View Device Screen on TV

Here's how to display content from your Galaxy A20 on a TV or another media device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy A20 - Auto Receive Messages

Here's how to check settings on your Galaxy A20 if you're not receiving your picture / video messages.

Samsung Galaxy A20 - Create and Send a Text Message

Here's how to create and send a text message on your Galaxy A20 via the Messages app.

Samsung Galaxy A20 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy A20.

Samsung Galaxy A20 - Delete Messages

Here's how to delete text messages from your Galaxy A20 via the Messages app.

Samsung Galaxy A20 - Set Default Messaging App

Here's how to set the default messaging (SMS) app on your Galaxy A20.

Samsung Galaxy A20 - Text Message Notification Settings

Here's how to set up your text notifications for the Messages app on your Galaxy A20.

Samsung Galaxy A20 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent via the Messages app from your Galaxy A20.

Samsung Galaxy A20 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy A20.

Samsung Galaxy A20 - View Text Messages

Here's how to view text (SMS) messages via the Message app on your Galaxy A20.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy A20 - Capture a Screenshot

Here's how to take, view, save and share a screenshot from your Galaxy A20.

Samsung Galaxy A20 - Set Up Printing

Here's how to set up printing from your Galaxy A20.

Samsung Galaxy A20 Simulator: Adding trackers, goals and exercise programs

A visual guide for using Bixby Reminder on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adjusting your display size

Learn how to adjust display size on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Adjusting your font size

A visual guide for adjusting font size using your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Customizing Samsung Health

Learn how to use Bixby Home on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Finding your Smart Switch device PIN

A visual guide for finding your Smart Switch device PIN on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Planning Your Day

Discover how to do plan your day with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Searching Your Screen

Discover how to do a screen search using Google on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Setting up Bixby

A visual guide on how to set up Bixby on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Setting up your Samsung Health profile

Learn how to use Bixby Voice on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Tracking your heart rate

A visual guide for how to use Bixby Vision on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Transferring content from your old device using external storage

Learn how to transfer content from your old device to your Samsung Galaxy A20 with external storage.

Samsung Galaxy A20 Simulator: Transferring content from your old device with a USB connection

Learn how to transfer content from your old device to your Samsung Galaxy A20 with a USB connection.

Samsung Galaxy A20 Simulator: Transferring content from your old device with a wireless connection

Learn how to transfer content from your old device to your Samsung Galaxy A20 with a wireless connection.

Samsung Galaxy A20 Simulator: Using Bixby Home

Learn how to use Bixby Home on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Bixby Reminder

A visual guide for using Bixby Reminder on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Bixby Vision

A visual guide for how to use Bixby Vision on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using TalkBack

An interactive guide on how to use talkback with your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Voice Assistant

Learn how to use voice assistant on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using accessibility shortcuts

Learn how to use accessibilty shortcuts on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Using screen magnification

Learn how to use screen magnification on your Samsung Galaxy A20.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Verizon Cloud

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy A20 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy A20.

Samsung Galaxy A20 - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation on your Galaxy A20.

Samsung Galaxy A20 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy A20 on or off.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy A20 - Set Wallpaper

Here's how to set wallpaper on your Galaxy A20.

Samsung Galaxy A20 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy A20.

Samsung Galaxy A20 Simulator: Changing the theme

Learn how to change the theme on your Samsung Galaxy A20.

Wi-Fi & Network

Samsung Galaxy A20 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy A20 with other Wi-Fi capable devices.

Samsung Galaxy A20 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy A20.

Samsung Galaxy A20 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Galaxy A20.

Samsung Galaxy A20 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy A20 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy A20 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy A20.

Samsung Galaxy A20 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your Galaxy A20.

Samsung Galaxy A20 - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Galaxy A20.

Samsung Galaxy A20 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy A20.

Samsung Galaxy A20 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy A20.

Samsung Galaxy A20 - Reset Network Settings

Here's how to reset settings if your Galaxy A20 can't connect to data or send / receive messages.

Samsung Galaxy A20 - Restart in Safe Mode

Here's how to reboot in Safe Mode if an app is causing your Galaxy A20 to freeze, reset or run slow.

Samsung Galaxy A20 - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy A20.

Samsung Galaxy A20 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how turn the Mobile Hotspot feature for your Galaxy A20 on or off.

Samsung Galaxy A20 - Turn Wi-Fi Calling On / Off

Here's how to turn on and activate Wi-Fi calling for your Galaxy A20.

Samsung Galaxy A20 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy A20 on or off.

Samsung Galaxy A20 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy A20 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi FAQs

Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.