Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
DROID DNA by HTC
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting to Know Your Samsung Galaxy J7 V
[PDF]
Get to know your new Samsung Galaxy J7 V with this quick reference guide.
Set Up Device - Samsung Galaxy J7 Prepaid
[Device-Specific Instructions]
Set Up Device - Samsung Galaxy J7 V
[Device-Specific Instructions]
Top 10 Things to Do with Your New Samsung Galaxy J7 / J7 V
[General Information]
Learn how to get the most out of your new Samsung Galaxy J7 / J7 V smartphone.
Turn Off Android® Device Protection - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your Galaxy J7 V / Galaxy J7.
Turn On Android® Device Protection - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to turn on Android Device Protection for your Samsung Galaxy J7 V / J7.

Alerts & Reminders

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.
Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Transfer Content with Samsung Smart Switch™ Mobile App
[Device-Specific Instructions]
Here's how to transfer content from your old device to your current Samsung phone.
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Basics

Samsung Galaxy J7 V Simulator: Charging Your Phone
[Interactive Simulation]
Learn how to charge your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
Learn more about the back of your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy J7 V.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Samsung Galaxy J7 V Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy J7 V with your Bluetooth device.

Calling & Dialing

Activate Wi-Fi Calling - Samsung
[Device-Specific Instructions]
Here's how to activate the Wi-Fi Calling feature on your Samsung smartphone.
DTMF - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Redial - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Samsung Galaxy J7 V Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy J7 V to call a new number.
Samsung Galaxy J7 V Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Calling with Video
[Interactive Simulation]
Learn how to turn on HD Voice on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Turning HD Voice On and Off
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Turning on Wi-Fi Calling
[Interactive Simulation]
Learn how to use Wi-Fi Calling on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy J7 V.

Camera, Photos & Videos

Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy J7 V / Galaxy J7.
Record and Share a Video - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to record and share a video on your Galaxy J7 V / Galaxy J7.
Samsung Galaxy J7 V Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Find out how to change the picture or video file size on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Transferring Photos to an SD Card
[Interactive Simulation]
Learn how to free up memory on your phone by moving photos to your SD card using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy J7 V.
Share Picture from Gallery - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to share a picture from the gallery on your Galaxy J7 V / J7.

Computer/PC Connectivity

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Samsung Galaxy J7 V Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy J7 V without looking at it.
Samsung Galaxy J7 V Simulator: Blocking and Unblocking a Number
[Interactive Simulation]
Discover how to block and unblock a number on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy J7 V.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits for your device.

Date & Time

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Reset All Settings - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to reset settings if your Galaxy J7 V crashes, runs slow or apps freeze or reset the device.
Samsung Galaxy J7 V Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy J7 V to change alert sounds, turn off GPS and more.
Samsung Galaxy J7 V Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy J7 V by adjusting the screen timeout.
Samsung Galaxy J7 V Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy J7 V to Airplane mode.
Samsung Galaxy J7 V Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Samsung Galaxy J7 V's battery life for the most important functions.

Email/Gmail

Standard Email Messaging Ports
[Device-Specific Instructions]
View Gmail™ Account Address / Username - Android®
[Device-Specific Instructions]
Here's how to view your Gmail email address and username.
Add a Personal Email Account - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to add an email account to your Samsung Galaxy J7 V / Galaxy J7 (2nd Gen.).
Samsung Galaxy J7 V Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Sending an Email to a Group
[Interactive Simulation]
Find out how to send an email to a group on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Samsung Galaxy J7 V.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Samsung Galaxy J7 V Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy J7 V for quick access to them.
Samsung Galaxy J7 V Simulator: Adding Emergency Information to Your Lock Screen
[Interactive Simulation]
Find out how to add emergency information on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Adding Folders the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Samsung Galaxy J7 V to help organize your apps.
Samsung Galaxy J7 V Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
Discover to add shortcuts to the lock screen on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Adding and Deleting a Home Screens
[Interactive Simulation]
See how to add and delete Home screens on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your Samsung Galaxy J7 V.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.
Mobile Hotspot Settings - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.).

Internet & Web Browser

Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Samsung Galaxy J7 V Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy J7 V, so it's easy to find later.
Samsung Galaxy J7 V Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy J7 V.

Internet & Web Browser Issues

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy J7 V Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy J7 V.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Change Device Password - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to change the method used to lock or unlock the screen on your Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy J7 V to help protect your private information.
Samsung Galaxy J7 V Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Samsung Galaxy J7 V.
Smart Lock - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Unlock Screen - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
To unlock the screen on your Galaxy J7 V, check out this info.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Insert SD Card - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to insert a memory card into your Galaxy J7 V / Galaxy J7.
Remove SD Card - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to remove an SD Card on your Galaxy J7 V / Galaxy J7.

Mobile Hotspot

Samsung Galaxy J7 V Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy J7 V as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]

Navigating & Multitasking

Samsung Galaxy J7 V Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Using Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Samsung Galaxy J7 V.

Operating System & Software

Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.
Factory Data Reset (Powered Off) - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to reset your Galaxy J7 V / J7 if it has a blank or frozen screen or calling, app or audio issues.
Factory Data Reset (Powered On) - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to reset your Galaxy J7 V / J7 if it has a blank / frozen screen, calling, app, audio or sync issues.
Samsung Galaxy J7 Prepaid Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Samsung Galaxy J7 V Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Shutdown Prevention - Nougat 7.0 and higher (Samsung)
[Device-Specific Instructions]
Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Samsung Galaxy J7 V Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Galaxy J7 V to add memory for photos, videos, music, documents and more.
Samsung Galaxy J7 V Simulator: Inserting and Removing a the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy J7 V.

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Samsung Galaxy J7 V Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy J7 V to help protect your account.
Samsung Galaxy J7 V Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy J7 V.

Sounds, Volume & Audio

Save a Ringtone - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to save a ringtone on your Galaxy J7 V / Galaxy J7.

Starter Mode

Samsung Galaxy J7 V Simulator: Accessing Easy Settings
[Interactive Simulation]
Find out how to access settings in Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Switching to Easy Mode
[Interactive Simulation]
See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy J7 V.

Status Indicators/Lights

View Signal Strength - Samsung Galaxy J7 V / Galaxy J7
[Device-Specific Instructions]
Here's how to view signal strength on the Galaxy J7 V / Galaxy J7.

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
Turn Assisted Dialing On / Off - Samsung Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.

Wallpapers/Theme

Samsung Galaxy J7 V Simulator: Changing the Theme
[Interactive Simulation]
Learn how to change the theme on your Samsung Galaxy J7 V.
Samsung Galaxy J7 V Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy J7 V.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Activate Wi-Fi Calling - Samsung
[Device-Specific Instructions]
Here's how to activate the Wi-Fi Calling feature on your Samsung smartphone.
Samsung Galaxy J7 V Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy J7 V to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true