Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Redeem Oculus Promos - Samsung Gear VR
[Device-Specific Instructions]
Using the Charger - Samsung Gear VR
[Device-Specific Instructions]
Install Gear VR Software - Samsung Gear VR
[Device-Specific Instructions]
Remove the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Loading New Apps - Samsung Gear VR
[Device-Specific Instructions]
Install the Mobile Device - Samsung Gear VR
[Device-Specific Instructions]
Initial Setup - Samsung Gear VR
[Device-Specific Instructions]
Are tempered glass screen protectors good for this device?
[Community]
Has anyone used the tempered glass screen protectors?  Wasn't sure if worth the money or not.
Are there screen protectors available for the S7 Edge?
[Community]
I have been told by a couple cell phone stores and Best Buy there is no screen protector for this phone because of the curved edge. Is this true?? I have a case on it now that comes in two pieces and it allows for a tempered glass or plastic screen protector but I want to purchase the Speck case and was...
Do I need an SD card?
[Community]
I got a new phone and the SD card from my old phone was damaged.  Do I really need an SD card? I have a Samsung Galaxy S7 says it has 32 gb, I'm thinking that is memory.
Does the Galaxy S7 use the same Micro SD Card as the Galaxy S4?
[Community]
Just upgraded from the S4 to the S7. Can I just swap out the micro card (Micro SD HC 16GB) from the S4 and put it in the S7?
How do I disable mms message confirmations on Messages+?
[Community]
I have a wifi Samsung Gear Frontier S3 watch connected to my Verizon Samsung Galaxy s7 edge. When part of group texts, I am getting read confirmations buzzing and dinging my watch. This is REALLY annoying during my daughters softball season, when group texts are used to insure we all know where to be...
How do I move pics to an SD card?
[Community]
How to move pics to sd card
How do I print from my Galaxy S7?
[Community]
I have a new Samsung Galaxy 7 and need to.pair to.my Epson 545.  How?
How do I upgrade the internal storage on my device?
[Community]
I have a s7 edge 32 gb. I wont to upgrade to 64....how do i do it
How many bluetooth devices can be paired with my device?
[Community]
How many bluetooth devices can be paired with the Galaxy S7 at once?
What is the best screen protector to use?
[Community]
What combination of screen protector and case work together with the edge?
What size SD card is compatible with a Samsung S7?
[Community]
What size is the min or max for the S7?
Why Won't My Galaxy S7 Recognize My Old SD Card?
[Community]
I just activated my Galaxy S7. I installed the SD card I had in my S5 and it's not showing up. Is there something I need to do other than just plug it in?

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Do unlocked Sprint phones work with Verizon?
[Community]
I'm wanting to buy an unlocked Samsung Galaxy S7 Edge that was a Sprint phone. It has been unlocked, but I want to make sure it will work with my Verizon service. Anybody know the answer to this?
Getting to Know Your Samsung Galaxy S7
[PDF]
Get to know your new Samsung Galaxy S7 with this quick reference guide.
Samsung Galaxy S7 User Guide (PDF)
[PDF]
This Samsung Galaxy S7 User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.
Why Can't I Get Rid Of The Activation Incomplete Notification?
[Community]
I recently activated my new Samsung Galaxy s7 edge. Everything seems to be working fine but I have an Activation Incomplete notification that I cannot clear. I have tried re-starting my phone several time and even completely shutting it down. When it powers on it goes through an activation message (activating...

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Media Share - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Can I have photos automatically backup to OneDrive?
[Community]
I'm using Google contacts. Can  I auto backup photos to OneDrive?
How do I transfer a text conversation from my device to my computer?
[Community]
I would like to transfer a conversation (text messages) from my Galaxy phone to computer.I thought the phone instructions said this was possible, but I can't find the directions.How do I do this? This is an entire text conversation I need to put onto a hard copy. Computer to printer I hope.Cananyone help?...

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Samsung Galaxy S7 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S7.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Tips and Tricks for Your Samsung Galaxy S7 from Verizon
[Video]
Save battery life by changing the settings on your Samsung Galaxy S7 from Verizon.
Length: 1:45
Power Saving Mode on Your Samsung Galaxy S7 from Verizon
[Video]
Learn how to use the Ultra Power Saving mode to extend your battery life on your Samsung Galaxy S7 from Verizon.
Length: 1:15
Can I Get A New Battery For My Device?
[Community]
Hi, When I got the phone about six months ago the battery was fine. But the last month or two the battery has been pathetic. For example, It is not even 12:00 PM (PST) yet and my battery is at 22%. My phone cannot last 5-6 hours with moderate use (I only browse on Chrome Beta typically).  I...
How Often Do I Have To Charge The Galaxy S7?
[Community]
How often do you have to recharge your S7 with medium use?
How long will my battery last?
[Community]
how long will my battery last in s7edge in months or years  BEFORE IT WONT CHARGE ANYMORE
Samsung Galaxy S7 Simulator: Using Ultra Power Saving Mode
[Interactive Simulation]
See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy S7.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Setting Up Bluetooth on Your Samsung Galaxy S7 from Verizon
[Video]
Learn how to pair your Samsung Galaxy S7 from Verizon to a Bluetooth device.
Length: 1:35
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
How many bluetooth devices can be paired with my device?
[Community]
How many bluetooth devices can be paired with the Galaxy S7 at once?
Samsung Galaxy S7 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy S7 with your Bluetooth device.
Samsung Galaxy S7 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Find out how to wirelessly send photos using Bluetooth on your Samsung Galaxy S7.
Will I be able to answer calls in my car without entering my PIN?
[Community]
I just upgraded from a Galaxy 4 to a Galaxy 7. I never used a pin code on my old phone. I do now and paired my new phone with my car but I am concerned about what will happen when I want to make or receive a call after the 5 minute time I selected.  Will I not be able to answer or make a call without...

Calendar

Why don't I get calendar reminder notifications?
[Community]
When creating a calendar appointment from my S7, my calendar app doesnt default to the 10min notification anymore. After deleting a few notifications it asked me if it should default to no reminder and I said yes. I've reset the app settings in application manager with no luck. Anybody know the fix?

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - Android® 
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Call History - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Making Calls on Your Samsung Galaxy S7 from Verizon
[Video]
Watch this video to learn about calling and messaging on your Samsung Galaxy S7 from Verizon.
Length: 1:05
Redial - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
DTMF - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Can I block a phone number?
[Community]
can I block a phone number
Can I restore my deleted call history?
[Community]
I mistakenly deleted my call  history. Is there a way to restore it?
Can I video call someone on another network?
[Community]
Can i video call someone on another network? I have a Galaxy s7 and he has a note4 but he is on AT&T.
How Can I Use Data During Phone Calls?
[Community]
How come i can no longer use Google maps while on the phone with my s7 when i use to be able to with my s5
How do I stop the name of an unknown caller from appearing on my device?
[Community]
My wife received a call from an unknown number yesterday. Instead of displaying the number or "unknown caller", the name of the caller was displayed. It happened to be that the caller's name was an extremely vulgar phrase rather than a name. How do you keep names of unknown callers from displaying on...
How to add a call reject message?
[Community]
I have seen it but can no longer find it. When you receive a phone call, you scroll the window up & choose a reject call message that sends a message to the caller as to why you cannot answer. I want to add a message to that list so every time I get a call, I can select it instead of typing it out...
Samsung Galaxy S7 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S7 to call a new number.
Samsung Galaxy S7 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Hands-Free Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S7.
Why Can't I Get Wi-Fi Calling To Work?
[Community]
I never can get WiFi calling to work. I made sure it's on and tried to test by doing airplane mode with Wi-Fi on. It says can't make call in airplane mode or says needs radio turned on what am I doing wrong?
Why can't I use Video Calling?
[Community]
Im trying to figure out why I cant video call from my Samsung edge 7. When I'm on a voice call I can see the option available, however it says the other phone cant receive the call, however both phones is a Samsung edge 7 and they both are prepared to take video calls. Is this happening to anyone else?...
Why is there a 3-second delay when switching call from 4G to wifi?
[Community]
No matter what wifi network I'm on, when a call is moved to wifi calling, there is a 3-second period where neither party can hear the other.  My customers are hanging up on me thinking I'm not there. 

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Media via External Display - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
To view your smartphone's screen on an external display (e.g., HDTV), see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Advanced Camera Features on Your Samsung Galaxy S7 from Verizon
[Video]
Explore fun camera settings on your Samsung Galaxy S7 from Verizon.
Length: 1:13
Google™ Photos
[Device-Specific Instructions]
Camera and Camcorder Overview for Your Samsung Galaxy S7 from Verizon
[Video]
Learn new ways to take pictures and videos on your Samsung Galaxy S7 from Verizon.
Length: 1:36
HDMI Format - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
How Can I Download Pictures To My Computer?
[Community]
How do you download pictures from the phone to your computer that's windows 10.
How Can I Transfer Pictures From My Old Phone?
[Community]
Hello.  I just upgraded to a Galaxy s7.  However, I have pictures on my old LG Extravert 2.  Is there a way to transfer the pictures to my PC or laptop or even my new smartphone?  Thanks...Mac
How Do I Recover Photos From The Trash Can?
[Community]
How can I recover deleted photos on my phone? Where is the trash bin icon on my phone?
How Do I Transfer Photos From my Computer To my S7?
[Community]
How do I transfer photos from my computer to my Galaxy S7?
How Do I Transfer Pictures From my Phone To my Computer?
[Community]
How does one copy pictures from your Galaxy S7 phone to one's computer? I plugged mine in with its USB cable, and it shows up with the name I gave my phone, but, nothing is there. It is empty.I used to be able to copy or move pictures by finding the correct dcim folder but now there is nothing. But, I...
How Do I Transfer Pictures To My Computer?
[Community]
how do I transfer pictures to my computer  not the cloud
How can I get my camera to take better pictures?
[Community]
If anyone can help me I would be so grateful.  I've had my galaxy s7 phone since december and when I take pictures, they are just ok.  When I see other people's pictures from their phones, they are amazing.  Can someone help me make the necessary adjustments to get the same quality I see...
How do I download pictures from my S7 to a home computer?
[Community]
How do you download your pictures from your S7 to your home computer?
How do I fix the camera?
[Community]
After my 7.0 update to Galaxy S7, the camera has no settings. And is shooting 352 x 480, which I can't change. When I tap on the camera settings icon gear, the app stops. And no settings appear. Is there a fix for this, or am I stuck with no camera until the next update? I took it to a Verizon Wireless...
How do I move pics to an SD card?
[Community]
How to move pics to sd card
How do I transfer photos from my Galaxy 7 to my laptop?
[Community]
I am trying to transfer photos from my Samsung 7 to my laptop with a USB cable. My computer says that there is no data to send.  I can view them on my phone so I know that they are there.  How can I connect the phone and my computer to sent pictures from gallery.
How do I transfer photos from my old device?
[Community]
I transferred my email and contacts; how do I transfer photos from my S5 to my new S7?
How do I transfer pictures to my PC?
[Community]
How do I transfer pictures from my Galaxy 7 to my PC
Samsung Galaxy S7 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Changing the File Size of Pictures
[Interactive Simulation]
Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galsxy S7.
Samsung Galaxy S7 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Panorama Mode
[Interactive Simulation]
A visual guide for how to take a panoramic picture using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Selective Focus
[Interactive Simulation]
Learn how to use selective focus when taking photos on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S7.
Where Are All The Pictures I Downloaded To My Galaxy S7?
[Community]
I have pictures that were sent as text attachments to my S7. Pictures were saved to Gallery app on my s7. I attach usb to my pc. I select photo transfer. go to my pc, find the camera folder under samsung-sm-g930v. Pictures that were uploaded to s7 are visible, pictures taken by s7 camera are visible,...
Why Won't Pictures Attach To Texts?
[Community]
When using Verizon Messages, when I hit the plus sign, I can attach pictures from the gallery or other sources, but not from "image search".  It has worked ever since I bought my S7, and worked fine on my S5, but now it won't work.  I've tried to restart the phone. I restored Verizon Messages...
Why are duplicate photos being backed up?
[Community]
What is causing this? I am out of cloud space but most photos are duplicate one or more times.
Why are the photo frames missing from the gallery app?
[Community]
I updated to Nougat last night.  I noticed my photo frames were missing. Upon reading I see the always on option in the gallery app.  I do not have this option. Is anyone else missing? When will this be fixed?
Why do my pictures look different on my device than my computer?
[Community]
IM SOOOOOOOOOOOOOOOOOOOOOOOOO CONFUSED. Am i to trust what i see on device with photos vs on pc. WHY they look great on device, and so not on pc. which do i trust and is it cheating if i edit photos online. or do others do the same. im trying to get justice on quality for the so called best camera.
how do I take a screen shot on my S7 Edge?
[Community]
how do I take a screen shot on my S7 Edge?

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
If you need to facilitate a connection between your device and a computer with the Android SDK (software development kit), view this info If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
How Do I Download My Pictures From My Phone To my Computer?
[Community]
What software do I need to download the photo's and videos from my phone to home computer , right now I cannot access the phone when plugged into the computer.
How do I transfer photos from my Galaxy 7 to my laptop?
[Community]
I am trying to transfer photos from my Samsung 7 to my laptop with a USB cable. My computer says that there is no data to send.  I can view them on my phone so I know that they are there.  How can I connect the phone and my computer to sent pictures from gallery.
Why can't I see anything on my device when I connect it to my PC?
[Community]
When I connect my Galaxy 7 Edge to my computer the phone shows up but there are no internal storage or SD card folders.  How to remedy this?
Why won't my Galaxy s7 connect to my computer?
[Community]
since the day i got this, my galaxy s7 has not/will not connect to my computer. also my sd card isn't reading when i put it in my reader and plug it into the computer. My computer is working properly and there is no problem with usb port or cable. I tried connecting with quick connecct there it does not...
Why won't my computer recognize my S7?
[Community]
When I connect my S7 by the Samsung cord and USB/microUSB, the device does not appears on my Windows 7 laptop.Tech support had me turn on USB debugging, had me download a Driver to my PC from Samsung, said a few incantations, yet still it does not pick up my phone.....I'd like to connect the two.(To get...

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Edit a Contact - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Add a Contact - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Can I populate my contact list?
[Community]
Just bought a samsung galaxy S7.  My s4 met with an untimely death.  I am unable to populate my contact list which I had on the S4 and also on my Samsung Tablet.  I was able to bring forward my email contacts by setting up the email accounts.  Any suggestions.  I did activate...
How Do I Delete One Of The Numbers From A Contact?
[Community]
I have a contact on my phone that has three phone numbers.  One of those numbers is no longer valid. I cannot figure out how to delete just that one number.Thanks!
How Do I Remove A Profile Pic In Messaging?
[Community]
How can I remove the avatar/profile picture option? I don't need these circles in my Conversations list or with Contacts. They just take up space. I've looked in the Customize section, but didn't see the option to remove these. Thanks.
How do I assign Ringtones to contacts in my list?
[Community]
On A Galaxy S7 How do I assign ring tones to my contacts in my list ?
How do I delete my favorite contacts?
[Community]
How can I delete all favorites at once?
How do I remove an old address from a contact on the S7?
[Community]
My contact shows both the old physical address and the new one.  How can I edit the contact to show only the new address, or at worst, mark one as current and one as past?
How do I transfer my contacts from my device to my computer?
[Community]
How can I transfer my videos,fotos and contacts from my galaxy 7 edge to my computer.
How do you delete unwanted contacts?
[Community]
How do you delete unwanted contacts
Samsung Galaxy S7 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to a contact on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S7 without looking at it.
Samsung Galaxy S7 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S7.
Why can't I edit my Contacts on my S7 Edge?
[Community]
I can't edit my contacts, just bought the phone 5 days ago. I can see my contacts, but I can't make changes to them.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Can I get data in Ukraine with a local sim card?
[Community]
I bought a local sim card in ukraine for my s7 but now can't get mobile data to work? any ideas..settings to check that I'm missing?
Can somebody else use my mobile data?
[Community]
My galaxy S7 is using a lot more mobil data lately. Is there a way someone else can be using my data?
How to set my device to download over wi-fi only?
[Community]
I went over my data usage for the first time ever this month, I switched to  Galaxy S7 from S4 this month so I know this is the issue. I can't find a way to set it to download, etc. over wifi only. Also, for some reason my wifi connects and disconnects all the time, several times an hour. My s4 never...
Is there a real-time data usage app for my device?
[Community]
Is there a real-time data usage "fuel gauge" app for my phone?My car has a fuel gauge.  Why doesn't my phone?
Why Can't My Wi-Fi Find My Ip Address?
[Community]
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?

Date & Time

Date and Time Settings - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
If your Galaxy S7 / S7 edge shows the incorrect date and/or time, view this info to correct it.
Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Why Is My Clock At The Wrong Time After An Update?
[Community]
My phone just upgraded, and now my clock im an hour behind. Automatic time and date is turned on

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Where is the IMEI number for my Samsung Galaxy s7?
[Community]
I need to find the imei number to an galaxy s7 I no longer have, in order to make a claim with asurion. is there anyway to find the imei on verizon?

Device Settings

Mode Change - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Turn Screen Inversion On / Off - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
If the color scheme on your Galaxy S7 / S7 edge is reversed, view this.
Can I Make The Print Larger After Latest Update?
[Community]
How can I make the print larger?
Can I connect my device to a smart TV?
[Community]
can I connect my new phone to a tv its a Samsung calaxy J7
Can I turn off my phone's GPS from the computer?
[Community]
Hello. I will be having my damaged phone replaced and will need to turn off the GPS, etc before returning it. Is it possible to do from the computer? My damaged phones face is broken and I'm not able to use it at all, so how can I turn off these features? My phone is the Galaxy S7 edge. ThanksLisa...
Can I use my Galaxy S7 phone in the Bahamas?
[Community]
Will we be able to use the phones, outside of wi-fi, in Nassau without purchasing something? If something needs to be purchased, what do we need?
DLNA Settings - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Do unlocked Sprint phones work with Verizon?
[Community]
I'm wanting to buy an unlocked Samsung Galaxy S7 Edge that was a Sprint phone. It has been unlocked, but I want to make sure it will work with my Verizon service. Anybody know the answer to this?
Does The Galaxy S7 Support Micro SD Cards?
[Community]
     Does the Galaxy s7 support the microSDXC cards?
How Can I Change The Font Size On My Home Screen?
[Community]
How do I get my phone to revert back to a normal font size on the home screen?
How Do I Set Up Mobile Network On My Device?
[Community]
instructions say to go to mobile network under settings to turn on Global. I don't have mobile network showing in the drop down list. How do I turn on Global? I need to use my international plan. I have an S7 Edge.
How do I access the clipboard on the Galaxy S7?
[Community]
How do I access the system clipboard on my Galaxy S7?
How do I empty all trash at once?
[Community]
I have an edge S7 and just noticed there are 32000-plus trash items.  I tried deleting but only doing 500 at a time.  How do I empty all trash at once?
How do I get split screen to go away permanently?
[Community]
My screen will frequently split vertically.  I've tried the MultiWindow Toggle w/o success.  Any suggestions to make the split screen go away permanently?
How do I make sure my Galaxy S7 works in South Africa?
[Community]
Going to South Africa for 1 week, what do I do to get my S-7 to work?
How do I print from my Galaxy S7?
[Community]
I have a new Samsung Galaxy 7 and need to.pair to.my Epson 545.  How?
How do I stop my device from showing when I am getting a call or text?
[Community]
how can i turn off the setting that shows when you get a call or text?
How do I transfer pictures to my PC?
[Community]
How do I transfer pictures from my Galaxy 7 to my PC
How do I turn off voice assistant on the Galaxy S7?
[Community]
How do I turn off the annoying voice assistant on my S7? I hate this voice all the time. I have read to swipe with 2 fingers etc. That doesn't do any good. Help please.
How do I upgrade the internal storage on my device?
[Community]
I have a s7 edge 32 gb. I wont to upgrade to 64....how do i do it
How to add a call reject message?
[Community]
I have seen it but can no longer find it. When you receive a phone call, you scroll the window up & choose a reject call message that sends a message to the caller as to why you cannot answer. I want to add a message to that list so every time I get a call, I can select it instead of typing it out...
Samsung Galaxy S7 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S7 to change alert sounds, turn off GPS and more.
Samsung Galaxy S7 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S7 by adjusting the screen timeout.
Samsung Galaxy S7 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Setting to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S7 to Airplane mode.
Where is the private mode option?
[Community]
anyone notice "private mode" is gone from the pull down menu since g930vvru4bqa4 update? you have to go to the setting menu and go the LONG way around now.. SMH....   is it me?
Why Can't My Wi-Fi Find My Ip Address?
[Community]
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?
Why do I get a changing screen after the updates?
[Community]
I have a galaxy 7s and after last update when I charge my phone I get a rainbow screen that will not turn off.i have already turned  off the develotper option for the screen to stay awake.  this new update has change the wholelook of my phone. Do not like and all and can not charge at night...
Why do I no longer see content to transfer on my Galaxy S7?
[Community]
Computer recognizes Galaxy S7, but no longer sees content (photos, downloads, etc).
Why doesn't my laptop recognize my device?
[Community]
7s edge is not seen by Dell laptop.  USB ports working......?  Do I need a driver?  If so, where do I get?
Why won't my Galaxy 7s connect to my network extender?
[Community]
My Galaxy 7s won't connect to my Verizon Network Extender. Galaxy 5s connects to the extender fine. I did read something about having a 4g signal and having these connection problems with the phone. I turned off the Advanced Calling, which is the only advice I've seen, but it didn't help. My...
Why won't my Galaxy s7 connect to my computer?
[Community]
since the day i got this, my galaxy s7 has not/will not connect to my computer. also my sd card isn't reading when i put it in my reader and plug it into the computer. My computer is working properly and there is no problem with usb port or cable. I tried connecting with quick connecct there it does not...
Why won't my computer recognize my S7?
[Community]
When I connect my S7 by the Samsung cord and USB/microUSB, the device does not appears on my Windows 7 laptop.Tech support had me turn on USB debugging, had me download a Driver to my PC from Samsung, said a few incantations, yet still it does not pick up my phone.....I'd like to connect the two.(To get...

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Corporate Email (Exchange ActiveSync®) Server Settings - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
If you need to update the work email password/server settings for your Galaxy S7 / S7 edge, view this info.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Setting Up Personal and Work Email on Your Samsung Galaxy S7 from Verizon
[Video]
Set up your personal and corporate email quickly and efficiently on your Samsung Galaxy S7 from Verizon.
Length: 2:44
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How can I print an email ?
[Community]
I've had this problem for a while and the only way to get my email to print was to install the factory default of the "android system webview" app.  Now with Nougat that app is now disabled and I am again unable to print email....i can however print photos just not any emails. Any sugestions?
Samsung Galaxy S7 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to access your existing email account on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Switching Between Email Accounts
[Interactive Simulation]
Discover how to access different email accounts on your Samsung Galaxy S7.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Why are images within an email not automatically displayed?
[Community]
I puirchased a S7 Edge (replaced my S4). Why are images within an email not automatically displayed. I have to click on "Show Images" within the email  to display them. Is there a setting I can change to display images automatically?

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]
Can I turn off my phone's GPS from the computer?
[Community]
Hello. I will be having my damaged phone replaced and will need to turn off the GPS, etc before returning it. Is it possible to do from the computer? My damaged phones face is broken and I'm not able to use it at all, so how can I turn off these features? My phone is the Galaxy S7 edge. ThanksLisa...
Does the Galaxy S7 record gps coordinates?
[Community]
I want to have my Galaxy S7 Edge record GPS coordinates when i take a picture. I also want to be able to view those coordinates in the EXIF information.
Why Is My GPS Showing Inaccurate Locations?
[Community]
We got our S7 phones in November and absolutely love them.  But in the past week or so, both my husband's S7 and my S7 have had GPS issues (Indianapolis, IN area).  The GPS has us off the map by 1-2 blocks or more.  We've rebooted our phones.  We've also gone into Google Maps and done...

Home Screen

Set Wallpaper - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
How to Customize Your Samsung Galaxy S7 from Verizon
[Video]
Personalize the home screen on your Samsung S7 from Verizon.
Length: 2:31
Can I put a hotspot icon on my S7 home screen?
[Community]
How do I put a mobile hotspot icon on the home screen of my Samsung Galaxy S7?
Does the S7 have a HD Icon that appears on screen?
[Community]
ON my other Android phones when you make an HD call it is a lot clearer. And the HD icon is on the screen. Does the S7 have a HD Icon that is supposed to show on screen? I have the HD calls, and video calling enabled in settings.
How Can I Change The Font Size On My Home Screen?
[Community]
How do I get my phone to revert back to a normal font size on the home screen?
How Do I Add A Shortcut On my Samsung Galaxy S7?
[Community]
How do I add a shortcut for mobile hotspot under the settings menu so that I can just click one icon and have it automatically open to the mobile hotspot area?
How Do I Change Wallpaper After the Nougat Update?
[Community]
Does anyone know how I can add wallpaper from my gallery in Samsung Themes? Since Nougat update I don't see an option to select from my gallery. Frustrating!
How Do I Rearrange The Icons On My Galaxy S7?
[Community]
How do you rearrange the icons at the top of screen pulldown?  Stuff like flashlight/wifi/hotspot etc?It was easy on A6> but I can't get it to work on A7. Also the icons are hard to see for older eyes> A6 was great.  Example> I need the flashlight at night but can't see the new...
How do I change the home screen?
[Community]
my mother in law just got a Samsung S7 and I need to explain to her how to change her home screen
How do I get split screen to go away permanently?
[Community]
My screen will frequently split vertically.  I've tried the MultiWindow Toggle w/o success.  Any suggestions to make the split screen go away permanently?
Samsung Galaxy S7 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S7 for quick access to them.
Samsung Galaxy S7 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Learn how to add folders to the Home screen on your Samsung Galaxy S7 to help organize your apps.
Samsung Galaxy S7 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
A visual guide for adding and deleting Home screens on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Changing the Default Home Screen
[Interactive Simulation]
Learn how to change the default Home screen of your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Moving Apps on the Home Screen
[Interactive Simulation]
Discover how to move apps from the Home screen of your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Removing Widgets and Apps from the Home Screen
[Interactive Simulation]
See how to remove widgets and apps from the Home screen of your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S7.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I put a hotspot icon on my S7 home screen?
[Community]
How do I put a mobile hotspot icon on the home screen of my Samsung Galaxy S7?
Can somebody else use my mobile data?
[Community]
My galaxy S7 is using a lot more mobil data lately. Is there a way someone else can be using my data?
How do I set up the hot Spot on the Galaxy S7?
[Community]
I've been with 3 separate chat reps at Verizon trying to set up a Hot Spot on my Galaxy s7. I see the network on my laptop. But when  click on it I get an error message saying can't connect.
Samsung Galaxy S7 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S7 as a Mobile Hotspot, so you can share your data connection with other devices.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
How to Browse the Web on Your Samsung Galaxy S7 from Verizon
[Video]
Browse the web on the go using Google Chrome on your Samsung Galaxy S7 from Verizon.
Length: 1:50
Web Browser - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Samsung Galaxy S7 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S7, so it's easy to find later.
Samsung Galaxy S7 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S7.

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Can I Make The Print Larger After Latest Update?
[Community]
How can I make the print larger?

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Samsung Galaxy S7 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S7.

Lock, Unlock, Password & Security

Change Device Password - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
To change the method used to lock or unlock your Galaxy S7 / S7 edge, view this info.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Smart Lock - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Managing the Lock Screen on Your Samsung Galaxy S7 from Verizon
[Video]
Add security and customize the lock screen on your Samsung Galaxy S7 from Verizon.
Length: 1:45
Restore Default Settings - Samsung
[Device-Specific Instructions]
How to Use Fingerprint Lock on Your Samsung Galaxy S7
[Video]
Add security to your phone by learning to use the fingerprint sensor on your Samsung Galaxy S7 from Verizon.
Length: 1:34
Unlock the Device - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
To unlock the screen on your Samsung Galaxy S7 / S7 edge, check out this info.
How Can I Unlock My Phone Screen?
[Community]
I don't remember the password to unlock my phone screen
How can I get get back into my locked out of my Galaxy S7 Edge?
[Community]
I was using the fingerprint scan to open my Samsung Galaxy S7 Edge.  For some reason tonight, it is not allowing me to use that.  I've tried asking for passwords, but none of them work either.  I do not want to do a factory reset as I will lose all data/information on the phone.  Any...
How do I unlock my phone without wiping it clean and resetting it?
[Community]
I forgot my pattern, and consistently used the fingerprint to unlock my phone. When I did the system update, it forced me to use the pattern to unlock it the first time, of course I didnt remember it. So now I am locked out of my phone and I am worried of resetting it and losing all my info, data, etc....
Samsung Galaxy S7 Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S7 to help protect your private information.
Samsung Galaxy S7 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen on your Samsung Galaxy S7.
Will I be able to answer calls in my car without entering my PIN?
[Community]
I just upgraded from a Galaxy 4 to a Galaxy 7. I never used a pin code on my old phone. I do now and paired my new phone with my car but I am concerned about what will happen when I want to make or receive a call after the 5 minute time I selected.  Will I not be able to answer or make a call without...

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Check Memory - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SD Card - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
View this info on memory card formatting options for your Galaxy S7 / S7 edge.
Insert SD Card - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Samsung Galaxy S7 Simulator: Creating a Station
[Interactive Simulation]
Learn how to create a station on Milk Music with your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Listening to Music
[Interactive Simulation]
Explore how to listen to music using Milk Music on your Samsung Galaxy S7.
Samsung Galaxy S7 edge Simulator: Using Samsung Milk Music™ Dial
[Interactive Simulation]
See how to use the Milk Music dial on your Samsung Galaxy S7.

Navigating & Multitasking

Using the Split Screen Feature on Your Samsung Galaxy S7 from Verizon
[Video]
See how to use two apps at the same time with Split Screen on your Samsung Galaxy S7 from Verizon.
Length: 1:09
Navigating Your Samsung Galaxy S7 from Verizon
[Video]
Learn how to get around your Samsung Galaxy S7 from Verizon.
Length: 2:34
Samsung Galaxy S7 Simulator: Multitasking Between Apps
[Interactive Simulation]
An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Multi Window™
[Interactive Simulation]
Learn how to use Multi Window on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using Picture-in-Picture Video
[Interactive Simulation]
Discover how to use picture-in-picture video on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Using the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel on your Samsung Galaxy S7.

Near Field Communication (NFC)

How to Use NFC (Near Field Communications) on Your Samsung Galaxy S7 from Verizon
[Video]
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S7 from Verizon.
Length: 2:06
Samsung Galaxy S7 Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
Learn how to use NFC and Android Beam on your Samsung Galaxy S7 to wirelessly transmit information to other compatible devices.

Operating System & Software

Samsung Galaxy S7 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.
Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
View Software Version - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
To view the software version your Galaxy S7 / S7 edge is running, check out this info.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Factory Data Reset (Powered Off) - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Soft Reset - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Remove Ransomware From the Device - Android
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Modify SIM PIN - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Can I get data in Ukraine with a local sim card?
[Community]
I bought a local sim card in ukraine for my s7 but now can't get mobile data to work? any ideas..settings to check that I'm missing?
Can I use an Italian SIM while travelling if I am still paying off my phone?
[Community]
Good morning, I purchased a Galaxy S7 Edge back in November and I am paying it off in monthly installments. I have two questions as I am still paying off my phone:Is my phone unlocked even though I am still paying it off?If yes, will a SIM card from Italy (Rome to be exact) work in my phone? I...
Do I need a new sim card to switch from an LG G4 to a Galaxy S7?
[Community]
do i need a new sim card when  switching from an lg g4 to a galaxy s7?
How do I find my PUK code?
[Community]
I have an active line on Verizon but recently I had two lines which one I cancelled and it was a Samsung galaxy s7. I'm trying to GIVE this phone to my cousin but she has a different carrier and it won't let me because her SIM card isn't from Verizon. Is there any way I can get this PUK from Verizon?...
Is my device unlocked for international use?
[Community]
I am a verizon customer and I have a sumsung s7. How do I find out if my phone is unlocked so i can use the local sim card?
Is the Samsung Galaxy S7 unlocked?
[Community]
Hi I was thinking of getting the S7.  I currently have an S4 and can use my company's sim card in it when traveling overseas.  Is the S7 unlocked so I can transfer the SIM ? Thanks John
Samsung Galaxy S7 Simulator: Inserting and Removing a Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Discover how to put and remove a microSD card into your Samsung Galaxy S7 to add memory for photos, videos, music, documents and more.
Why are my HD voice and video not working?
[Community]
I have a galaxy s7 and i cannot get the HD video and voice calling to work. I have it turned on under settings and it shows as activated on my account, I have restarted my phone and even gone as far as doing a factory reset but it still doesnt work. It jumps to 1x whenever i make any calls and will not...
Why can't I send text messages with a local SIM card?
[Community]
Hi there, Hope my upping a two-year old (unsolved!) problem is okay here. I have the same issue with a Verizon SIM-unlocked Samsung Galaxy S7. A friend of mine came from the US for a couple of weeks, installed a local SIM-card, but cannot send SMS messages. She is using Message+ app for messaging...

Social Networking

Samsung Galaxy S7 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S7 to help protect your account.
Samsung Galaxy S7 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S7.

Sounds, Volume & Audio

Record and Play File - Voice Recorder - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
To record and play a sound file on your Galaxy S7 / S7 edge, check out this info.
Set Ringtones - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S7 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the notification panel while in Easy mode on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S7.
Samsung Galaxy S7 Simulator: Switching to Easy Mode
[Interactive Simulation]
Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S7.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Can I Transfer My Text Messages To My New Device?
[Community]
Hello: was wondering is there any way I can transfer my text messages from my old phone to my new phone?  Also I have a lot saved up on my Memo icon and would like to transfer that too.  I had a Samsung S5 and got the S7 now. Please help. Thanks,Mary
Can I print text messages from a year ago?
[Community]
How do I print text messages from about a year ago?
Can I set custom ringtones for text messages on my Galaxy S7?
[Community]
can I put custom ringtones for text messages on my galaxy s7?  It seems to just let me pick from a notification list that is pre programed and not the ringtone list.
How Do I Change My Default Messenger On My Galaxy S7?
[Community]
Why am i asked if i want to change my default messenger when using text messenging
How Do I Remove A Profile Pic In Messaging?
[Community]
How can I remove the avatar/profile picture option? I don't need these circles in my Conversations list or with Contacts. They just take up space. I've looked in the Customize section, but didn't see the option to remove these. Thanks.
How Do I Set Up Hands free Texting?
[Community]
I am trying to find a way to send and receive text messages hands free in the car.  My windows phones always did so automatically.  I drive a lot and it is much safer to use hands free.
How Do I Stop My Phone From Freezing When Typing?
[Community]
Kb freezes when typing, any fix
How do I Set up talk to text?
[Community]
How do I enable talk to text on my Galaxy S7.  I could do it on my old Galaxy but it does not do it on the new phone?
How do I add new words to the dictionary to avoid poor auto correct?
[Community]
How do I add new words to the dictionary to avoid poor auto correct?
How do I change a mass text to a group message?
[Community]
I've had a group message with my classmates for the longest time and I would normally receive most of everybody's replies within that one message. I could send a reply and everybody would see it on the group message. Now, it keeps sending my replies as individual messages to everybody. It's classified...
How do I change the font size on my text messages?
[Community]
suddenly the font on all my texts in message  shrunk. how do I change font size?
How do I disable mms message confirmations on Messages+?
[Community]
I have a wifi Samsung Gear Frontier S3 watch connected to my Verizon Samsung Galaxy s7 edge. When part of group texts, I am getting read confirmations buzzing and dinging my watch. This is REALLY annoying during my daughters softball season, when group texts are used to insure we all know where to be...
How do I disable text read receipts on my S7 edge?
[Community]
How do i block/disable text read receipts on S7 edge? Or change delivery reports?
How do I get text notifications on the lock screen?
[Community]
How do I get my text notifications on my lock screen? I used to get little pop ups under my clock and I can't get it back.
How do I remove someone from a group text?
[Community]
I sent out a group text using my galaxy s7 message+. how can I remove a recipient so they stop getting messages?
How do I transfer a text conversation from my device to my computer?
[Community]
I would like to transfer a conversation (text messages) from my Galaxy phone to computer.I thought the phone instructions said this was possible, but I can't find the directions.How do I do this? This is an entire text conversation I need to put onto a hard copy. Computer to printer I hope.Cananyone help?...
Is There A More Basic Text Messaging App For My Galaxy s7?
[Community]
I don't like the messager  app. Is there a app that resembles the one I had on my old flip phone
Is it possible to have replies to a group text come only to me?
[Community]
Is there a way to send a group text as split threads for each person so that any reply comes to me only without everyone else in the group seeing the reply?
Text Message Signature - Android™
[Device-Specific Instructions]
What is the difference between messages and Verizon messages+?
[Community]
What is the difference between Message and Message+? I use Message+ and I was wondering if there's a way that I can change the notification sound for just the Message+
Where is voice to text option?
[Community]
I just got a new S7 edge and can't seem to find how to get the mic button to show on keyboard so I can use voice to text.  Help?
Why Are My Texts Being Displayed On My Corporate Email Server?
[Community]
My Galaxy S7 died, I received a replacement S7 in the mail and had the Verizon store help me transfer info from my old phone to the replacement.Now my texts are being displayed on my corporate email server. Not sure how to remedy this.Thanks in advance!Alan2017
Why Won't Pictures Attach To Texts?
[Community]
When using Verizon Messages, when I hit the plus sign, I can attach pictures from the gallery or other sources, but not from "image search".  It has worked ever since I bought my S7, and worked fine on my S5, but now it won't work.  I've tried to restart the phone. I restored Verizon Messages...
Why are people getting multiple text messages?
[Community]
Yesterday I started to get reports from certain friends with iPhones that they were getting the same text message 3 times. It is not all iPhone users and the carrier varies. My phone shows only one message sent. I have a Samsun Galaxy S7. Anyone got any hints as to what's up? Thanks.
Why are text notifications blocked from a single contact?
[Community]
For one contact there is a speaker icon with an x by it, and I don't get notifications of incoming text from this contact (only this one contact.) Can't find how to fix the issue
Why don't I get text message notifications?
[Community]
My S7 edge has stopped notifying me of texts only though I have all settings on (to my knowledge). I am getting a notification of emails etc., just not texts

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Can Anyone Explain The Voice Commands For My Galaxy S7?
[Community]
Two questions- When you say OK GOOGLE to this phone does it make a tone sound before you start speaking? Voice commands - will it not only send text messages but will it also read new ones to me when asked?
Can I save paid apps before a factory reset?
[Community]
Hi all...I did a search through the questions already asked but couldn't locate a duplicate response  Due to some lagging and just general issues with my Edge I am planing on doing a backup of everything before doing a factory reset.   I have two paid apps on the phone that I don't want...
How Do I Delete Music Off Of My Device?
[Community]
How do I delete music from my Samsung galaxy s7
How Do I Transfer Music From Media Player 10 To Galaxy S7 Edge?
[Community]
I have tried to do this, which was easier a few years ago. Nothing suggested works for me now- I cannot see the USB icon on my phone. Is there something basic I might be doing wrong?thanks
How do I transfer content from a Galaxy S7 to a PC?
[Community]
Can anyone help with the transfer of pictures from my samsung S7 to a pc (using a USB cable?)
Samsung Galaxy S7 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S7.
Where Can I Find The Serial Number On My Galaxy S7?
[Community]
I am looking for serial #  How do I find it?
Why Is My Device So Hot After Recent System Update?
[Community]
The recent system update made my phone too hot to handle, literally. Is this normal, or should I be concerned?

Visual & Hearing Accessibility

TTY Settings - Samsung Galaxy S7 / S7 edge
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
How do I turn off repeat notifications on my Samsung 7?
[Community]
How do I turn off repeat notifications on my Samsung 7?
Where is voice to text option?
[Community]
I just got a new S7 edge and can't seem to find how to get the mic button to show on keyboard so I can use voice to text.  Help?

Wallpapers/Theme

Samsung Galaxy S7 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy S7.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Setting up Wi-Fi on Your Samsung Galaxy S7 from Verizon
[Video]
Learn how to connect your tablet to Wi-Fi on your Samsung Galaxy S7 from from Verizon.
Length: 1:09
How to set my device to download over wi-fi only?
[Community]
I went over my data usage for the first time ever this month, I switched to  Galaxy S7 from S4 this month so I know this is the issue. I can't find a way to set it to download, etc. over wifi only. Also, for some reason my wifi connects and disconnects all the time, several times an hour. My s4 never...
Samsung Galaxy S7 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S7 to connect to a Wi-Fi network, so you can access the Internet without using data.
Samsung Galaxy S7 Simulator: Using QuickConnect
[Interactive Simulation]
Find out how to use QuickConnect on your Samsung Galaxy S7.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
What is the best way to use Skype?
[Community]
If I want to use this app but not suckered up all my data, what is the best way to utilize? If I can only use at home on wi-fi network or ?
Why Can't My Wi-Fi Find My Ip Address?
[Community]
wifi wouldn't connect to home router, said it can't find the ip address?? it was working?
Why won't my Galaxy 7s connect to my network extender?
[Community]
My Galaxy 7s won't connect to my Verizon Network Extender. Galaxy 5s connects to the extender fine. I did read something about having a 4g signal and having these connection problems with the phone. I turned off the Advanced Calling, which is the only advice I've seen, but it didn't help. My...

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