Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
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Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
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DROID TURBO 2
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Galaxy J7 V
Pixel™, Phone by Google
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Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
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Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Are there screen protectors available for the Galaxy S8?
[Community]
Hello. Has anyone come accross a temper glass screen protector that fits the Galaxy S8 properly and is reasonably priced, $20 under? Thank you!
Will a protective case cause the S8 clock to turn on and off?
[Community]
Placed a cover on my S8 phone not the clock turn on and off every few seconds. Is that a cover that will not cause this to happen, or does this have to do with the cover?

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Transfer Contacts Other Content with this Interactive Guide
[Online Tool]
Use our interactive online tool to guide you step by step to back up and transfer content with either Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Can I add an unlocked Galaxy S8 directly from Samsung as an upgrade?
[Community]
what do I need to do to add it as an upgrade to my existing Verizon account and if I do will have all the same functions as if I purchased a phone from Verizon?
Getting to Know Your Samsung Galaxy S8 / S8+
[PDF]
Get to know your new Samsung Galaxy S8 / S8+ with this quick reference guide.
Top 10 Things to Do with Your New Samsung Galaxy S8 / S8+
[General Information]
Learn how to get the most out of your new Samsung Galaxy S8 / S8+ smartphone.
Will the Samsung Galaxy S8+ Plus International Version work in the U.S?
[Community]
If i have the international version of the Samsung Galaxy S8+ (SM-G955F) will it work on Verizon in the US?

Alerts & Reminders

Back Up & Transfer Content

Transfer Contacts & Other Content Between Devices
[General Information]
Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for every device by operating system.
Watch How to Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]
Using a USB Connector for Smart Switch on Your Samsung Galaxy S8 / S8+
[Video]
Video: Transfer content from your phone easily by using Smart Switch on your Samsung Galaxy S8 / S8+.
Length: 0:53

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Is there a tutorial on how to use the S8?
[Community]
Does anyone know of any tutorial available for the s8+?
Samsung Galaxy S8 / S8+ Using the DeX Station
[Video]
Video: Use your Galaxy S8 / S8+ like a personal computer by connecting it to the DeX Station.
Length: 0:50
Water Cleaning and Care on Your Samsung Galaxy S8 / S8+
[Video]
Video: Dropped your phone in water? Here are some tips on how to properly clean your phone.
Length: 0:46

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Overview - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Using Your Old Samsung Chargers with Your New Samsung Galaxy S8 / S8+
[Video]
Video: Have no fear! You can use your old charger on your new Samsung Galaxy S8 / S8+ by using the micro USB connector.
Length: 0:30

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Samsung Galaxy S8 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy S8 with your Bluetooth device.

Calendar

How do I get it back Calendar info on my Samsung Galaxy S8?
[Community]
I had a system update on Friday and since then lost almost all my calendar info. How do I get it back on my Samsung Galaxy S8?

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Add a Speed Dial - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Call History - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Can I auto dial a phone number?
[Community]
On the S8, is there a way to auto dial a number when selecting it from a webpage or another source on the device.  If I select a phone number from a webpage it adds the number to the dial app but to make the call I still have to press the dial button.  Is there a way to auto dial when selecting...
Can I use data and talk at the same time on my Galaxy S8?
[Community]
Can I use data and talk at the same time on my Galaxy S8?
DTMF - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
How do I get the screen to stay on while using speaker phone?
[Community]
I telework and am on conference calls often - I use the mute icon quite a bit and want the screen to stay on while on speaker phone - I had this feature on my S5 but can't figure out how to enable on my S8+
Redial - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S8 to call a new number.
Samsung Galaxy S8 Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to make a call in HD Voice on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Calling with Video
[Interactive Simulation]
Learn how to make a call with video in HD Voice on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Turning HD Voice On and Off
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Turning on Wi-Fi Calling
[Interactive Simulation]
Learn how to use Wi-Fi Calling on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S8.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
HDMI Format - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
How do I download images from my phone to my computer?
[Community]
How do I download images (only) from my phone to my computer. I connect the two effectively with a usb cable but cannot identify the next step.
How do I download pictures to my PC?
[Community]
I want to upload pictures from my ph. to my laptop
Media Share - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 / S8+ Smart Select: Gif Animation
[Video]
Video: Send your friends funny, personal Gifs and learn to create them on your Galaxy S8 / S8+.
Length: 1:12
Samsung Galaxy S8 Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Find out how to change the picture or video file size on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Discover how to take a picture while recording a video on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Transferring Photos to an SD Card
[Interactive Simulation]
Learn how to free up memory on your phone by moving photos to your SD card using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S8.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Contacts

Transfer Contacts Other Content with this Interactive Guide
[Online Tool]
Use our interactive online tool to guide you step by step to back up and transfer content with either Verizon Cloud, the Content Transfer app or USBcomputer.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
How do I change the picture in my contacts profile?
[Community]
When I open contacts, my profile comes ups with a small thumbprint picture of a giraffe. How do I remove and/or change this?
Samsung Galaxy S8 / S8+ People edge
[Video]
Video: Set up and access your 10 favorite contacts easily by setting up People edge on your Galaxy S8 / S8+.
Length: 0:55
Samsung Galaxy S8 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy S8 without looking at it.
Samsung Galaxy S8 Simulator: Blocking and Unblocking a Number
[Interactive Simulation]
Discover how to block and unblock a number on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S8.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Turn Data On / Off - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
How do I change the clock?
[Community]
How do I change the look of the clock that appears on the front of the phone?  Hate the default look.
Is the clock supposed to be on the screen when I am not using my phone?
[Community]
Is the clock supposed to be on the screen when I am not using my phone?it stays on all the time and afraid it will drain the battery ...also I can't sign in to use Bixby..it says I already have an account..as far as I know I don't have a Samsung account..thank u
Is there any way to change to format of the clock on the home screen?
[Community]
Is there any way to change to format of the clock on the home screen?  I would rather have the clock in the format as 10:17 instead of top and bottom.
Will a protective case cause the S8 clock to turn on and off?
[Community]
Placed a cover on my S8 phone not the clock turn on and off every few seconds. Is that a cover that will not cause this to happen, or does this have to do with the cover?

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - Samsung
[Device-Specific Instructions]
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Is there a six inch display (or greater) android phone that works on Verizon's network?
[Community]
anyone know of a six inch display (or greater) android phone that works on verizons network?
View MAC Address - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Can I make the speakers even louder on my device?
[Community]
Can you get more out of the speakerphone Samsung 8 plus then the buttons on the side? I have hearing aids and it seems to be low on most calls.
How can I add notification sounds to my GS8+?
[Community]
I like the old Whistle sound from my GS4 phone. I would like to use this as a notification sound on my GS8+. I found a youtube that shows you how to create a Media folder and Notifications/Notification sounds folder. I did that.  Messages and other apps still only show the defaults. Where does Messages...
How can I change the 30 seconds ringing before voicemail?
[Community]
No messages because no one will wait 30 seconds! Also, have new UNLOCKED Galaxy S8+ so not eligible for Verizon Visual Voicemail, neither free nor paid.  Rediculous to dial up with password every time. Third party apps too complicated and buggy. Now have 'Better YouMail' ($3.99) layer on 'YouMail'...
How do I set up bixby?
[Community]
How do I set up Bixby
How do I turn on the System UI Tuner on Android 7.0?
[Community]
Hello VZW, I am trying to turn on System UI Tuner on my Samsung Galaxy S8+ running Adroid 7.0; but I am not able to turn on the option.  Please confirm if VZW has removed this feature on their Samsungs S8+ running Android S8+
Reset All Settings - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S8 to change alert sounds, turn off GPS and more.
Samsung Galaxy S8 Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S8 by adjusting the screen timeout.
Samsung Galaxy S8 Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Find out how to change roaming settings on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S8 to Airplane mode.
Samsung Galaxy S8 Simulator: Updating the Phone OS
[Interactive Simulation]
Learn how to update the OS on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Using Battery Saver Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Samsung Galaxy S8's battery life for the most important functions.
Why can't I connect my new Galaxy S8 to a Network Extender?
[Community]
New phone won't connect to  the range extender

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android®
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Sending an Email to a Group
[Interactive Simulation]
Find out how to send an email to a group on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Samsung Galaxy S8.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to locate your device remotely, view this info.

Gestures & Motions

Proximity Sensor On / Off - Samsung
[Device-Specific Instructions]
Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 / S8+ Customizing Your Edge Screen
[Video]
Video: Control and customize what appears on your edge panel so you can reach your favorite tools in a single swipe!
Length: 1:10
Samsung Galaxy S8 / S8+ Edge Screen Apps
[Video]
Video: Learn to use the edge Infinity screen and customize your edge panel with all of your favorite apps.
Length: 0:56
Samsung Galaxy S8 Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy S8 for quick access to them.
Samsung Galaxy S8 Simulator: Adding Emergency Information to Your Lock Screen
[Interactive Simulation]
Learn how to add emergency information on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Samsung Galaxy S8 to help organize your apps.
Samsung Galaxy S8 Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
Find out how to add shortcuts to the lock screen on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
See how to add and delete Home screens on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Use Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your Samsung Galaxy S8.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Where is the mobile hotspot icon?
[Community]
my S6 had a mobile hotspot icon that I kept readily accessible because I need it every time I get in my car to hotspot my car head unit.  I just got the S8 and I see the hotspot option in settings but I cannot find the icon! Am I losing my mind?

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Samsung Galaxy S8 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S8, so it's easy to find later.
Samsung Galaxy S8 Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S8.
Web Browser - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S8.

Lock, Unlock, Password & Security

Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Restore Default Settings - Samsung
[Device-Specific Instructions]
Samsung Galaxy S8 / S8+ Encrypting Your SD Card
[Video]
Video: Add some extra privacy and security to your phone by learning to encrypt your SD card on your Galaxy S8 / S8+.
Length: 0:55
Samsung Galaxy S8 / S8+ Facial Recognition Security
[Video]
Video: Never forget a password again by setting up Facial Recognition for maximum security!
Length: 1:04
Samsung Galaxy S8 / S8+ Securing Your Folders
[Video]
Video: Add extra privacy and security to your phone by learning how to secure your folders on your Galaxy S8 / S8+.
Length: 0:50
Samsung Galaxy S8 Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Samsung Galaxy S8.
Set Up Screen Lock - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Setting Up Iris Security on Your Samsung Galaxy S8 / S8+
[Video]
Video: Keep your phone secure and protected by learning how to set up Iris Security.
Length: 1:19
Smart Lock - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Unlock the Device - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Samsung Galaxy S8 / S8+ Encrypting Your SD Card
[Video]
Video: Add some extra privacy and security to your phone by learning to encrypt your SD card on your Galaxy S8 / S8+.
Length: 0:55

Mobile Hotspot

Samsung Galaxy S8 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S8 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
How do I play music files stored on an SD card?
[Community]
This is so basic but I cannot find an answer to what should be a simple question - not in the user manual, not on Samsung online Support.  How do I play the music files?
Move Music to Device - Android® Smartphone
[Device-Specific Instructions]
Why can't I direct bill Google Music?
[Community]
The same thing happened a few months back when my Note 4 was replaced under warranty. Google Play music worked fine until it came time to bill. Then I get the "account ineligible" message. I called Google and they straightened it out. I deleted my phone number as a billing choice, then re added it on...

Navigating & Multitasking

Samsung Galaxy S8 Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Using Split Screen Mode
[Interactive Simulation]
Discover how to use split screen mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Samsung Galaxy S8.

Near Field Communication (NFC)

Tap & Pay - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Turn NFC On / Off - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Operating System & Software

Software Update - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your Samsung device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Repair Assistant - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Samsung Software Upgrade Assistant
[Updates]
Our Software Upgrade Assistant can update or repair your Samsung device. Get step-by-step instructions, using a USB cable and internet connected computer.
Initial Setup - Software Upgrade Assistant (Samsung)
[Device-Specific Instructions]
This shows how to install the Samsung Upgrade Assistant on your computer/PC or Mac. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Samsung Galaxy S8 Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Can I add an unlocked Galaxy S8 directly from Samsung as an upgrade?
[Community]
what do I need to do to add it as an upgrade to my existing Verizon account and if I do will have all the same functions as if I purchased a phone from Verizon?
Can I use my Verizon Samsung Galaxy 8 with a local Sim card in India?
[Community]
Hi I would like to use my Galaxy S8 phone using a local sim card when I travel to India.  Can you please tell me if it is feasible? Thanks, S
Do I need Verizon to unlock my Galaxy S8 to use local carrier SIM Card in South Korea?
[Community]
I am moving to South Korea. I was told I need to have Verizon "unlock" the phone before using a local carrier SIM Card while in country. I have a Galaxy S8. Is this true?
Insert SIM Card - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Inserting and Removing the SIM and SD Card on Your Samsung Galaxy S8 / S8+
[Video]
Video: Learn to remove the SIM and SD cards on your Samsung Galaxy S8 / S8+ with the ejector tool.
Length: 0:49
Modify SIM PIN - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Unblock SIM PIN - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Will the Samsung Galaxy S8+ Plus International Version work in the U.S?
[Community]
If i have the international version of the Samsung Galaxy S8+ (SM-G955F) will it work on Verizon in the US?

Social Networking

Samsung Galaxy S8 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S8 to help protect your account.
Samsung Galaxy S8 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S8.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Can I make the speakers even louder on my device?
[Community]
Can you get more out of the speakerphone Samsung 8 plus then the buttons on the side? I have hearing aids and it seems to be low on most calls.
Can the S8+ Ringer volume be increased?
[Community]
Is there a way to have ringer volume increase if phone is in a purse or pocket
Save a Ringtone - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S8 Simulator: Accessing Easy Settings
[Interactive Simulation]
Find out how to access settings in Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Switching to Easy Mode
[Interactive Simulation]
See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S8.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Delete Messages - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
How do I get text messages to trigger multiple alerts?
[Community]
I just purchased the Galaxy S8+. Notifications for text messages only alert one time. Is there a way to change them to alert multiple times?
How do you send multiple attachments with Messages+?
[Community]
How do you send multiple attachments with messages+
How do you set messages to show on a closed screen?
[Community]
How do you set messages to show on closed screen
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]
Why doesn't my message notification tone work?
[Community]
How come message notification tone doesn't work for messages, always the default notification tone

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy S8 / S8+ Blue Light Filter
[Video]
Video: Turn on the blue light filter to dim your Galaxy S8 / S8+ and make night time scrolling easier.
Length: 0:45
Samsung Galaxy S8 / S8+ Smart Select: Pin to Top
[Video]
Video: Use Pin to Top to keep whatever you choose to select at the top of every screen you browse.
Length: 0:46
Samsung Galaxy S8 / S8+ Taking A Screenshot
[Video]
Video: Learn to take a screen shot with the new Infinity screen on your Galaxy S8 / S8+.
Length: 0:34
Samsung Galaxy S8 Simulator: Adding a Tracker
[Interactive Simulation]
Find out how to add S Health trackers on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Customizing S Health
[Interactive Simulation]
Discover how to customize S Health on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Measuring Your Blood Oxygen Level
[Interactive Simulation]
Discover how to measure your blood oxygen level on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Setting Up Your S Health Profile
[Interactive Simulation]
Learn to set up your S Health Profile on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Tracking Your Heart Rate
[Interactive Simulation]
See how to add track your heart heart on your Samsung Galaxy S8.
Set Up Printing - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
TTY Settings - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Wallpapers/Theme

Samsung Galaxy S8 Simulator: Changing the Theme
[Interactive Simulation]
Learn how to change the theme on your Samsung Galaxy S8.
Samsung Galaxy S8 Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy S8.
Set Wallpaper - Samsung Galaxy S8 / S8+
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Samsung Galaxy S8 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S8 to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

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