Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
DROID TURBO 2
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
DROID MAXX by MOTOROLA
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
V20™
KYOCERA DuraXVLTE
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G5
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
DuraXV
Verizon Wear24™
GizmoPal™
LG K8 V
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G3
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
DROID MAXX 2
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
DROID MINI by MOTOROLA
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
DROID RAZR M by MOTOROLA
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
LG ZONE® 4
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
LG K4™ LTE
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Humx
Samsung Galaxy Tab S3
LG G2
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
DROID ULTRA by MOTOROLA
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
LG enV® TOUCH
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
DROID RAZR HD by MOTOROLA
Lancet™ for Android®
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
DROID RAZR MAXX by MOTOROLA
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
DROID 4 by MOTOROLA
Lucid™ by LG
Lancet™
Hydro ELITE by KYOCERA
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Apple Watch Series 4
Apple® iPhone® XS Max
Yealink One TalkSM CP920 IP Conference Phone
Apple® iPhone® XS
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty
[General Information]
Learn which device insurance program is right for you. Get coverage for a device that is lost, stolen, damaged or get an extended warranty to cover defects.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise needs replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Verizon Cloud - How to Use Guide
[How to Use Guide]
Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.
Activating Your New or Certified Pre-owned Verizon Wireless Smartphone
[How to Use Guide]
Learn how to activate and set up your new Apple® iPhone® or Android® smartphone with Verizon Wireless.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Getting Started with Your New Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Add App Account Logins on Your Samsung Galaxy S9 and S9+
[Video]
Watch this video to learn how to activate your downloaded app accounts using Cloud.
Length: 0:49
Backup and Transfer Options for Android to Android Phones with Smart Setup
[Video]
Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55
Backup and Transfer Options for Apple to Android Phones with Smart Setup
[Video]
Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29
First time setup and activation - out of the box experience - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here are full setup instructions if you're activating your Galaxy S9 / S9+ for the first time (out of the box).
Samsung Galaxy S9 / S9+ Quick Reference Guide
[PDF]
Learn the basics about how to set up and use your phone. Find commonly used screen buttons, phone ports and home screen navigation.
Samsung Galaxy S9 / S9+ User Guide
[PDF]
This User Guide can help you get the most out of your device, like Home Screen features, shortcuts, notification area, navigation, setup and advanced use.
Set Up Device - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to perform a quick set up and activation on your S9
Smart Setup Guide
[General Information]
Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.
Top 10 Things to Do with Your New Samsung Galaxy S9 / S9+
[General Information]
Learn how to set up your new Samsung Galaxy S9 / S9+ with important features and functions. Get the most out of your new phone with this list of practical tips.
Turn Off Android® Device Protection - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to turn off Android Device Protection for your Galaxy S9 / S9+.
Unbox Your Samsung Galaxy S9 and S9+
[Video]
See what's included in the box when you purchase the brand new Galaxy S9 and S9+. Watch this video to learn more.
Length: 1:09
What to Expect When Setting Up Your New Phone with Smart Setup
[Video]
Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

Alerts & Reminders

Back Up & Transfer Content

Use the Content Transfer App to Move Content Between Devices
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app to your Android Smartphone.
Download and Install Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to download and install the Content Transfer app on an Android smartphone.
Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard
[Device-Specific Instructions]
Here's how to export contacts to or import contacts from a .csv file or Vcard.
Transfer Content with Samsung Smart Switch™ Mobile App
[Device-Specific Instructions]
Here's how to transfer content from your old device to your current Samsung phone.
Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail
[Device-Specific Instructions]
Here's how to export your contacts to a CSV file using Yahoo Mail.
Share Content Using Smart Things on Your Samsung Galaxy S9 and S9+
[Video]
Learn to use Smart Things for sharing content from one device to another when you're on the same WiFi network with your Galaxy S9 or S9+. Watch this video to learn how.
Length: 0:39
Smart Setup Guide
[General Information]
Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.
Transfer Content - Apple® iPhone® to Android®
[Device-Specific Instructions]
Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.
Transfer Content - Content Transfer App - Android® Smartphone
[Device-Specific Instructions]
Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices
Transfer Content With Smart Switch on Your Samsung Galaxy S9 and S9+
[Video]
Use the USB to transfer data from your old device to you new Galaxy S9 or S9+ with Smart Switch. Watch this video to learn how.
Length: 0:55

Basics

Remove Connected Device (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a device from your Connected Devices list via the My Verizon website.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Here's how to determine if your location has Verizon Wireless service available.
Check Verizon Wireless Coverage - International
[Device-Specific Instructions]
If you're planning a trip here's how to check for coverage around the world.
Update Connected Device Emergency Address (E911) - My Verizon Website
[Device-Specific Instructions]
Here's how to update the e911 address, used by emergency personnel, on your device.
Samsung Galaxy S9+ Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the Home screen and buttons on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Getting to Know the Back of Your Phone
[Interactive Simulation]
An interactive map of the back of your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Turning Your Phone On and Off
[Interactive Simulation]
Learn how to power on and shut down your Samsung Galaxy S9+.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Power & Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Here's how to extend battery life and troubleshoot battery issues on your phone.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Turn Battery Optimization On / Off - Android® 6.0 and higher (Samsung)
[Device-Specific Instructions]
Battery optimization helps conserve battery power on your Samsung device and is turned on by default.
Battery Overview - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Here's some support info for beeping or audible tones while using Bluetooth headsets.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Help Guide
[Device-Specific Instructions]
Here's info on pairing Bluetooth with your vehicle and some FAQs.
Samsung Galaxy S9+ Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your Samsung Galaxy S9+ with your Bluetooth device.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to remove a temporary call or message block via the My Verizon website.
Add a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
Here's how to temporarily block unwanted calls and messages via the My Verizon website.
Verizon Messages - HD Video Calling
[Video]
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info.
Call Waiting - Smartphone
[Device-Specific Instructions]
Auto Reject or Ignore Call - Android
[Device-Specific Instructions]
Activate Wi-Fi Calling - Samsung
[Device-Specific Instructions]
Here's how to activate the Wi-Fi Calling feature on your Samsung smartphone.
Add a Speed Dial - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Call History - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Call a Number - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
DTMF - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Redial - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Activating Wi-Fi Calling
[Interactive Simulation]
An interactive guide on how to activate wifi calling using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Calling a Contact
[Interactive Simulation]
An interactive guide on how to call a contact using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Calling a New Number
[Interactive Simulation]
Discover how to use your Samsung Galaxy S9+ to call a new number.
Samsung Galaxy S9+ Simulator: Calling with HD Voice
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Calling with Video
[Interactive Simulation]
Learn how to turn on HD Voice on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Ignoring a Call and Replying with a Text
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two phone calls on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Teaching Kids How to Call 911
[Interactive Simulation]
Learn how to teach kids to call 911 on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Turning HD Voice On and Off
[Interactive Simulation]
Discover how to turn on HD Voice on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Handsfree Calling
[Interactive Simulation]
Discover how to use your voice to place a call with your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S9+.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help.
Google™ Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Create an AR Avatar Emoji on Your Samsung Galaxy S9 and S9+
[Video]
Watch this video to learn how to create a digital avatar on your Galaxy S9 or S9+ with AR Emoji.
Length: 1:01
Samsung Galaxy S9+ Simulator: Accessing the Camera from the Lock Screen
[Interactive Simulation]
See how to quickly access the Camera app on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to take a picture of the screen and view it on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Changing the File Size of Pictures and Videos
[Interactive Simulation]
Find out how to change the picture or video file size on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Sharing Photos
[Interactive Simulation]
A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a piicture while recording a video on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Taking a Selfie
[Interactive Simulation]
An interactive guide on how to take a selfie with your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Transferring Photos to an SD Card
[Interactive Simulation]
A visual guide for transferring photos to an SD card using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Turning the Flash On and Off
[Interactive Simulation]
A visual guide for how to take a picture with the flash on using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out when taking photos on your Samsung Galaxy S9+.
Slow Motion Video Tips for Your Samsung Galaxy S9 and S9+
[Video]
Learn how to create super slow motion videos with the 960 FPS camera mode of your Galaxy S9 or S9+. Watch this video to see how.
Length: 1:00

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Contacts

Transfer Contacts and Other Content Between Devices with this Interactive Guide
[Online Tool]
Use our online tool to guide you step by step to back up and transfer content. Choose the best method from Verizon Cloud, the Content Transfer app or USBcomputer.
Back Up Contacts - Verizon Cloud - Android® Smartphone
[Device-Specific Instructions]
Here's how to back up your contacts with Verizon Cloud on your Android device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Android® Smartphone
[Device-Specific Instructions]
Here's how to resolve duplicate contacts if you are using multiple backup options on your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
[Device-Specific Instructions]
Here's steps on how to import and export contacts to your Macintosh computer.
Choose Contacts to Display on Device
[Device-Specific Instructions]
Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
[Device-Specific Instructions]
Here's how to import your contacts into Microsoft Outlook using a CSV file.
Import Contacts - Android® - Gmail
[Device-Specific Instructions]
Add a Contact - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Delete a Contact - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Edit a Contact - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact to your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Assigning a Picture to a Contact
[Interactive Simulation]
Find out how to add a picture to a contact on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy S9+ without looking at it.
Samsung Galaxy S9+ Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
A visual guide for how to create a group of contacts on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Sharing a Contact's Information
[Interactive Simulation]
Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S9+.

Data

Bonus Data FAQs
[FAQs]
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data and what tools are available to monitor your data allowance. See how to view current and historical data usage and set up data alert messages.
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Set up Verizon Prepaid Service - Android®
[Device-Specific Instructions]
Here's how to activate prepaid service on an Android device.
Turn Facebook® Video Auto Play On / Off
[Device-Specific Instructions]
Here's how to turn automatic video play for Facebook on or off.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Manage Data Usage - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your device.
Turn Data On / Off - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Date & Time

Auto Date and Time - Android®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Check for Water Damage - Samsung
[Device-Specific Instructions]
Here's how to help determine if your Samsung device has liquid damage.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
If you need the Device ID for a lost or stolen phone for an insurance claim or police report, this info can help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Identifying Device Damage - How to Use Guide
[How to Use Guide]
Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
View Phone Info - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
View Phone Number - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Device Settings

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Configure Company Name ID
[Device-Specific Instructions]
Airplane Mode - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Reset All Settings - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access settings on your Samsung Galaxy S9+ to change alert sounds, turn off GPS and more.
Samsung Galaxy S9+ Simulator: Adding Emergency Information to Your Lock Screen
[Interactive Simulation]
Explore how to add emergency information on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adjusting the Screen Timeout and Brightness
[Interactive Simulation]
A visual guide for saving battery life on your Samsung Galaxy S9+ by adjusting the screen timeout.
Samsung Galaxy S9+ Simulator: Changing Roaming Settings for a Trip
[Interactive Simulation]
Learn how to change data roaming on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage location settings on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Reducing Data Usage by Turning On Data Saver
[Interactive Simulation]
Learn how to reduce data usage with data saver on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Removing an Account
[Interactive Simulation]
Discover how to remove an account on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting the Phone to Silent
[Interactive Simulation]
Explore ways to mute your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Samsung Galaxy S9+ to Airplane mode.
Samsung Galaxy S9+ Simulator: Using Power Saving Mode
[Interactive Simulation]
Learn how to switch to Battery Saver mode to save your Samsung Galaxy S9+'s battery life for the most important functions.
Screen Mirroring - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Touch Screen Settings - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to adjust the touch screen sensitivity for your Galaxy S9 / S9+.
Turn Emergency Mode On / Off - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to conserve your device's remaining power when you're in an emergency situation.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
Here's how to unlock your Gmail Account if you don't know your username or password.
Create Gmail Account
[Device-Specific Instructions]
Update the Gmail Password - Android®
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
Here's how to reset your Google/GMail account if you are having problems.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail
[Device-Specific Instructions]
Here's how to export contacts from your Gmail account to a CSV file.
Delete Gmail™ Messages - Android® 
[Device-Specific Instructions]
View Gmail™ Messages - Android®
[Device-Specific Instructions]
Here's how to view a Gmail message on your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
Here's how to allow your email to be accessed from multiple computers or mobile devices.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Here's how to manage your Gmail notification settings.
Compose and Send Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to compose and send a Gmail message.
Reply to a Gmail™ Message - Android®
[Device-Specific Instructions]
Here's how to reply to a Gmail message.
Gmail™ Auto Signature - Android® 
[Device-Specific Instructions]
Here's how to add, edit or remove a signature for your Gmail messages.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Sync - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Including an Email Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Replying to an Email
[Interactive Simulation]
Discover how to reply to an email on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email from your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send a group email on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to access your work email on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting Up Personal Email
[Interactive Simulation]
See how to access your existing email account on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Switching Between Email Accounts
[Interactive Simulation]
See how to access different email accounts on your Samsung Galaxy S9+.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen device. Find instructions for using a recovery method for your Android, Apple, Windows, Blackberry or Basic phone.
Turn Find My Device On / Off - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate, lock, ring or erase your Android device.
Remotely Lock Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to remotely locate and lock your device.
Remotely Erase Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to remotely locate and erase your Android device.
Remotely Ring Device - Find My Device - Android®
[Device-Specific Instructions]
Here's how to cause your Android device to remotely ring so you can locate it.
Remotely Locate Device - Find My Device - Android®
[Device-Specific Instructions]
Here's info on how to locate your Android device remotely.

Gestures & Motions

Gestures - Google Maps™
[Device-Specific Instructions]

Google Backup & restore

GPS & Location Based Services

Find My Mobile - Samsung
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Driving Directions - Google™ Maps
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Find Current Location - Google Maps™
[Device-Specific Instructions]
Download an Offline Map (Google Maps™)
[Device-Specific Instructions]
If you can't get online or want to avoid global data charges while traveling, here's how to download a map.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location Settings - Android®
[Device-Specific Instructions]
Here's how to view / change GPS location settings, which can affect battery life and location accuracy.
Add Layers - Google Maps™
[Device-Specific Instructions]

Home Screen

Mode Change - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Adding Apps and Widgets to the Home Screen
[Interactive Simulation]
An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy S9+ for quick access to them.
Samsung Galaxy S9+ Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Find out how to add folders to the Home screen on your Samsung Galaxy S9+ to help organize your apps.
Samsung Galaxy S9+ Simulator: Adding and Changing a Lock Screen Shortcut
[Interactive Simulation]
Discover to add shortcuts to the lock screen on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adding and Deleting a Home Screen
[Interactive Simulation]
See how to add and delete Home screens on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adjusting Apps and Widgets on the Home Screen
[Interactive Simulation]
Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Changing an Icon's Appearance
[Interactive Simulation]
Find out how to customize an icon's appearance on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Changing the Default Home Screen
[Interactive Simulation]
A visual guide for changing the default Home screen on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Removing Apps and Widgets from the Home Screen
[Interactive Simulation]
See how to remove apps and widgets from the Home screen of your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Shortcuts to Unlock the Screen
[Interactive Simulation]
Learn to use shortcuts to unlock the screen on your Samsung Galaxy S9+.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Get an Internet connection by accessing your device's Wi Fi using Mobile Hotspot. Learn how to connect devices. Understand how your plan will be charged.

Internet & Web Browser

View Browser History - Android
[Device-Specific Instructions]
Allow / Block Browser Cookies - Chrome™ Browser - Android® 
[Device-Specific Instructions]
If you can't browse the internet or view website images via the Chrome browser on your device, view this info.
Save Pictures from Browser - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to save a photo on your Android Chrome Browser.
Disable Work Offline - Internet Browser
[Device-Specific Instructions]
Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.
Turn JavaScript On / Off - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you can't view web pages on your device, checking your JavaScript settings often helps.
Determining Internet Connection Speeds
[Device-Specific Instructions]
If your connection speeds are slower than expected here's info on how you can test them.
Reboot the Router
[Device-Specific Instructions]
If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Clear Temporary Internet Files - Chrome™ Browser - Android®
[Device-Specific Instructions]
If you're getting a 'page cannot be displayed' error or can't browse the internet, follow these steps.
Access Websites - Chrome™ Browser - Android®
[Device-Specific Instructions]
Here's how to access the Chrome browser on your Android device.
Samsung Galaxy S9+ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Samsung Galaxy S9+, so it's easy to find later.
Samsung Galaxy S9+ Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to find a website using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Searching the Web Using Your Voice
[Interactive Simulation]
Explore how to search the web using your voice with your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Web Browser Windows
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S9+.
Web Browser - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Keyboard

Turn Voice Input On / Off - Android®
[Device-Specific Instructions]
Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your Samsung Galaxy S9+.

Lock, Unlock, Password & Security

Restore Default Settings - Samsung
[Device-Specific Instructions]
Change Device Password - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to change the screen lock option for your Galaxy S9 / S9+.
Samsung Galaxy S9+ Simulator: Charging Your Device
[Interactive Simulation]
See how to charge your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your Samsung Galaxy S9+ to help protect your private information.
Samsung Galaxy S9+ Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using a Fingerprint Lock
[Interactive Simulation]
Learn how to use your finger to lock your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using an Intelligent Scan Lock
[Interactive Simulation]
A visual guide for using intelligent scan lock on your Samsung Galaxy S9+ to help protect your private information.
Set Up Screen Lock - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Smart Lock - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Unlock Screen - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
To unlock the screen on your Galaxy S9 / S9+, check out this info.
Use Intelligent Scan Lock on Your Samsung Galaxy S9 and S9+
[Video]
Watch this video to see how to keep your Galaxy S9 or S9+ secure with Intelligent Scan lock. It's easy to set up.
Length: 0:50

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
Here's how to increase or check your Verizon Cloud storage space via the Cloud website.
Format SD Card via PC
[Device-Specific Instructions]
Here's how to format or erase your memory card using a computer.
Check Memory - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Format SD Card - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Insert SD Card - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Remove SD Card - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Mobile Hotspot

Samsung Galaxy S9+ Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your Samsung Galaxy S9+ as a Mobile Hotspot, so you can share your data connection with other devices.
Samsung Galaxy S9+ Simulator: Using Near Field Communication and Android Beam™
[Interactive Simulation]
An interactive guide for using Android Beam on your Samsung Galaxy S9+.

Music

Rename a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to rename a music playlist via the Google Play Music app.
Create Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to create a music playlist via the Google Play Music app.
Play Music Files - Google Play™ Music - Android™
[Device-Specific Instructions]
Here's how to play music files via the Google Play Music app.
Add a Song to a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to add a song to a music playlist via the Google Play Music app.
Delete a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to delete a music playlist via the Google Play Music app.
Remove a Song from a Music Playlist - Google Play™ Music - Android®
[Device-Specific Instructions]
Here's how to remove a song from a music playlist via the Google Play Music app.
Apple Music Promotion FAQs
[FAQs]
Find out how to get the Apple Music promo, who's eligible for it, how to sign up, and how to use the Apple Music app.
Opt In - Apple Music - My Verizon Website
[Device-Specific Instructions]
Opt In - Apple Music - My Verizon app
[Device-Specific Instructions]
Here's how to add Apple Music from your My Verizon app.

Navigating & Multitasking

Samsung Galaxy S9+ Simulator: Multitasking Between Apps
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Multi Window™
[Interactive Simulation]
See how to easily switch between and close apps that are running on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Picture-in-Picture
[Interactive Simulation]
Learn how to use picture in picture on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using the Notification Panel
[Interactive Simulation]
Find out how to access and clear the Notification Panel on your Samsung Galaxy S9+.

Near Field Communication (NFC)

Tap & Pay - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Transfer Data via Android Beam - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to wirelessly transfer data from your Galaxy S9 / S9+ to another NFC-capable device.
Turn Android Beam On / Off - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to turn Android Beam on or off using your Galaxy S9 / S9+.
Turn NFC On / Off - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.
Remove Ransomware From the Device - Android
[Device-Specific Instructions]
Factory Data Reset (Powered Off) - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Here's how to factory reset your Galaxy S9 / S9+ if it is unresponsive or won't power on.
Samsung Galaxy S9+ Software Update
[Updates]
Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to make or receive calls or connect to the internet, this could help.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Find your 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Insert SIM Card - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Insert or Remove the SIM and SD Card on Your Samsung Galaxy S9 and S9+
[Video]
Watch this video to see how easy it is to insert or remove a SIM and SD card on the Galaxy S9 or S9+.
Length: 0:38
Modify SIM PIN - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Remove SIM Card - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Inserting and Removing a microSD Card
[Interactive Simulation]
Find out how to insert and remove a microSD card from your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Inserting and Removing the Nano SIM Card
[Interactive Simulation]
Find out how to insert and remove a nano SIM card from your Samsung Galaxy S9+.
Unblock SIM PIN - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Social Networking

Manage Facebook® Privacy
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your Samsung Galaxy S9+ to help protect your account.
Samsung Galaxy S9+ Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S9+.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Get Stereo Sound with Dolby Atmos on Your Samsung Galaxy S9 and S9+
[Video]
Turn on Dolby Atmos to get the most out of the speakers on your Galaxy S9 or S9+. Watch this video to see how.
Length: 0:42
Save a Ringtone - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Set Ringtones - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Speakerphone - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Vibrate Mode - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Volume Controls - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Starter Mode

Samsung Galaxy S9+ Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adding and Removing Apps from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Apps in Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Adding and Removing Contacts from Favorites
[Interactive Simulation]
Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Making a Phone Call
[Interactive Simulation]
Discover how to make a phone call in Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Searching from the Home Screen
[Interactive Simulation]
Discover how to search from the home screen while in Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Switching Back to Standard Mode
[Interactive Simulation]
See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Switching to Easy Mode
[Interactive Simulation]
See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S9+.

Status Indicators/Lights

Text & Multimedia Messaging

Create and Send a Text Message - My Verizon website
[Device-Specific Instructions]
Here's how to send a text message from your computer/PC via your My Verizon account.
Messaging / Texting FAQs
[FAQs]
Learn about sending and receiving texts, including how to block unwanted texts, restore deleted texts and troubleshoot issues.
Verizon Messages - Basic Use
[Video]
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
[Device-Specific Instructions]
Here's how to troubleshoot sending an international text message.
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Delete Messages - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Print Text Messages - My Verizon Website
[Device-Specific Instructions]
Text Message Signature - Android™
[Device-Specific Instructions]
View Text Messages - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.
Access Menus with Long Press - Android®
[Device-Specific Instructions]
Samsung Galaxy S9+ Simulator: Adding Trackers, Goals and Exercise Programs
[Interactive Simulation]
Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Customizing Samsung Health
[Interactive Simulation]
Learn how to customize Samsung Health on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Finding More Help
[Interactive Simulation]
Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Finding You Smart Switch Device PIN
[Interactive Simulation]
Learn how to find your Smart Switch PIN on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Measuring Your Blood Oxygen Level
[Interactive Simulation]
Learn how to measure your blood oxygen level on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Planning Your Day
[Interactive Simulation]
Learn how to plan your day using your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Searching Your Photos
[Interactive Simulation]
Discover how to search your photos on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Searching Your Screen
[Interactive Simulation]
Learn how to search your screen on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting Up Bixby
[Interactive Simulation]
Learn how to set up Bixby on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting Up Google Assistant™
[Interactive Simulation]
Learn how to set up Google Assistant on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Setting Up Your Samsung Health Profile
[Interactive Simulation]
Learn how to set up Samsung Health Profile on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Tracking Your Heart Rate
[Interactive Simulation]
Learn how to track your heart rate on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Transferring Content from Your Old Device Using External Storage
[Interactive Simulation]
Learn how to transfer content from your old device to your Samsung Galaxy S9+ from external storage.
Samsung Galaxy S9+ Simulator: Transferring Content from Your Old Device with a USB Connection
[Interactive Simulation]
Learn how to transfer content from your old device to your Samsung Galaxy S9+ with a USB connection.
Samsung Galaxy S9+ Simulator: Transferring Content from Your Old Device with a Wireless Connection
[Interactive Simulation]
Learn how to transfer content from your old device to your Samsung Galaxy S9+ with a wireless connection.
Samsung Galaxy S9+ Simulator: Using Bixby Reminder
[Interactive Simulation]
Learn how to use Bixby Reminder on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Bixby Vision
[Interactive Simulation]
Learn how to use Bixby Vision on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Bixby Voice
[Interactive Simulation]
Learn how to use Bixby Voice on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Hello Bixby
[Interactive Simulation]
Learn how to use Hello Bixby on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Voice Actions
[Interactive Simulation]
Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Using Your Feed
[Interactive Simulation]
Learn how to use the Google Feed on your Samsung Galaxy S9+.
Set Up Printing - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Here's how to turn on TalkBack settings for your Android device.
Accessibility Settings - Android®
[Device-Specific Instructions]
Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android®
[Device-Specific Instructions]
Here's how to configure your magnification gestures on your Android smartphone or tablet.
TTY Settings - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Samsung Smartphones
[Device-Specific Instructions]
If you're getting an error message when placing calls, view this info.

Wallpapers/Theme

Samsung Galaxy S9+ Simulator: Changing the Theme
[Interactive Simulation]
Learn how to change the theme on your Samsung Galaxy S9+.
Samsung Galaxy S9+ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the background of the Home screen on your Samsung Galaxy S9+.
Set Wallpaper - Samsung Galaxy S9 / S9+
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Use Wi-Fi to get a wireless connection to the Internet. Learn how to use Wi Fi to avoid data charges.
Activate Wi-Fi Calling - Samsung
[Device-Specific Instructions]
Here's how to activate the Wi-Fi Calling feature on your Samsung smartphone.
Samsung Galaxy S9+ Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your Samsung Galaxy S9+ to connect to a Wi-Fi network, so you can access the internet without using data.
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
  • Smart Setup
    Get your new phone up and running
    with our step-by-step setup guide.

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