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Device Trade-in Program FAQs

Trading in your old device? This page answers key questions, including:

General Information
  1. The Device Trade-in Program lets you trade in your old device and receive a credit on your Verizon Wireless account or a Verizon Wireless Gift Card for the appraised value of the old device. Or you can choose to donate your old device to HopeLine®.

    For more information about trading in and recycling your old device, watch our Device Trade-in video.

    Note: If you choose to donate your device to HopeLine, you won't receive a credit or gift card for your traded device.



  2. You can trade in the following types of devices:

    • Smartphones
    • Tablets
    • Basic phones
    • Jetpack devices
    • Netbooks
    • 3G prepaid phones that have been active for at least 6 months
    • 4G prepaid phones that have been activated and at least the first month payment has been made

    We don't accept the following types of devices for trade in:

    • Vehicle Diagnostics or Delphi Connect
    • Samsung Galaxy Camera®
    • Other connected devices


  3. If the device you're trading in is currently active (i.e., receives calls or uses data on any network) and you'd like to keep the line active, you must first swap the device with an inactive or new device before shipping it.

    If the device is active on our network, visit our Activate/Switch Device FAQs for more information about this process.

    You won't receive credit or a gift card for the traded device until it's deactivated.



Trading in Your Device
  1. Visit our Device Trade-in Program How to Use Guide to learn how to trade in your device.



  2. Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won't be returned.

    Unless you indicated during the appraisal process that the battery wouldn't be included, you'll need to include it. Follow the instructions included with your shipping materials to package your device and its battery.

    If your device's battery is damaged, such as too hot to touch, swelling or leaking, remove the battery before shipping the device and don't send the battery. If the battery can't be removed, don't return the device because it won't be eligible for a gift card or account credit, and it won't be returned to you.



  3. Refer to your device's Interactive Simulator, the manufacturer's website, or follow the link given upon completion of your device trade-in request for instructions. Make sure you remove all personal information, like passwords, locks and SIM and SD cards, before sending in the device.



  4. Once we receive your device:

    1. You'll receive an email confirmation that your trade-in envelope has been received.

    2. The device will be appraised within 2-3 days, and you'll receive an email with the final appraised value.

    3. You'll receive credit or an electronic gift card for your device.

      • An account credit is applied within 1-2 bill cycles
      • An electronic Verizon Wireless Gift Card is delivered within 2 weeks of receiving your device to the email address provided during the online submission

    Note: Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero-landfill policy to keep e-waste out of landfills.



  5. You can try one of the following options:



  6. Your submission ID is a unique code or identifier assigned to your request that distinguishes it from other requests received.

    You can find it in the confirmation email you received after you completed the form online. The email also contains important information about how to ship your device.

    If you don't see the email, please check your spam folders. We'll send all notifications about your device trade-in request to the email provided.

    You'll need to know your submission ID to check the status of your traded device.



  7. You can request a new trade-in kit. You'll need your submission ID and phone number you gave when you submitted your device trade-in request.

    Visit our Device Trade-in Program How to Use Guide to learn how to request another prepaid shipping envelope.



  8. If you haven't shipped the device, you don't have to do anything. Simply don't ship the device and your submission will be canceled.

    Devices that have already been shipped can't be returned.



Trade in Credits
  1. Once we receive your device, it will be appraised, and you'll receive an email confirmation with the final appraised value. After that:

    • An account credit is applied within 1-2 bill cycles
    • An electronic Verizon Wireless Gift Card is sent within 2 weeks to the email address provided during the online submission


    You can track the status of your submission online.



  2. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission or the activation lock is turned on (e.g., Find my iPhone®).

    When we receive your device, we ensure it matches the information you provided during the online submission. If the device doesn't match the description or if it wasn't submitted within 30 days, you may receive less than the appraised value indicated during your online submission. Additionally, if you claimed a promotion but the device you sent isn't eligible for the promotion, we'll provide you with the trade-in value for the device, excluding the promotion. For further information, see our Terms & Conditions for the Device Trade-in Program.



  3. No, not if you mail in your device. You'll have to wait for your account credit or electronic gift card to use it on an order.

    You can use your trade-in credit to:

    • Pay a bill if you have a standard monthly account (i.e., not prepaid)
    • Purchase accessories
    • Purchase a new phone under a device payment agreement (in limited states)
    • Purchase a device if you're a prepaid customer

    Note: Any remaining trade-in value for the device you traded will be given to you as an electronic gift card.



  4. You can use your gift card to:

    • Purchase accessories or a new device
    • Pay your Verizon Wireless bill

    Note: Gift cards can't be used to:

    • Replenish a prepaid account
    • Pay charges towards ONE-BILL®, Qwest® and CenturyLink® accounts
    • Purchase items at an authorized retailer


Promotional Offers
  1. Promotional offers vary. Promotional savings will be credited to your account as recurring payments over 24 months starting within 1-2 bill cycles.

    If you qualify for a current promotion, there are a few ways to receive a promotional value for your trade-in:

    • If you ordered a qualifying device online and submitted your trade request within the same order, your estimated trade-in value will already reflect the promotional value. When you receive your return shipping materials, simply follow the enclosed instructions to send us your device.

    • If you purchased a qualifying device without a trade, there are 2 ways you can redeem it for promotional value:
    1. Submit your trade request online to automatically receive promotional value:
      1. Go to vzw.com/device-recycle.
      2. Sign in to My Verizon.
      3. Submit your trade request.
         
    2. Visit a Verizon Wireless store.
      (Select "Do not include Authorized Retailers" for Verizon Wireless stores.)

    Note: If you made a qualifying purchase, you received a text message and/or email from Verizon instructing you to sign in to My Verizon to automatically receive your promotional value when submitting a trade-in.



  2. Your device payment agreement must remain active for 24 months. If you cancel service, or if your device payment agreement is paid off or transferred, trade in promotion credits will stop.



  3. You can check the status of your trade-in submission or reorder a shipping kit at any time. If you have additional questions, please contact our Device Trade-In team at (800) 416-8894.



  4. iPhone is a registered trademark of Apple Inc.

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