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Wireless Service Checklist FAQs

General Information
  1. Yes, you can activate your own phone, tablet or other device if it's approved by Verizon Wireless. To determine whether your device is approved, check compatibility on our Activate Your Verizon Wireless Device page.



  2. We have a Device Unlocking Policy that covers devices on standard monthly plans and prepaid devices. It also covers the policy for Deployed Military Personnel.

    Read the Verizon Wireless Device Unlocking Policy.



  3. You can choose from several equipment protection options available for your Verizon Wireless device:

    For more information, including cost and program details, visit our Insurance / Equipment Protection page.

    *Not available in Florida.
    **In Florida, coverage for post-warranty defects is provided by Asurion Wireless Phone Protection.



  4. With our Coverage Locator, you can check domestic coverage by state, city, ZIP code or specific address.



  5. Yes, your bill will include any applicable state and local taxes and Verizon Wireless surcharges. These charges are in addition to your plan's monthly access charge and the monthly charges associated with any optional services you subscribe to.

    In addition to any Verizon Wireless surcharges assessed based on the service address for your primary place of use, your bill will include Verizon Wireless' Administrative, Regulatory and Federal Universal Service Charge surcharges. Verizon Wireless surcharges are not taxes; they are set by Verizon Wireless.



  6. Late fees are calculated at a rate of 1.5% of the past due balance or $5, whichever is greater, subject to any applicable law that may limit such fees.



  7. You can activate service without a long-term contract if you:

    • Activate with a Verizon Wireless compatible device that you already own
    • Pay full price for a new device
    • Activate prepaid service

    Note: Some promotions may require a term contract.



  8. You can change to any qualifying plan that suits your needs at any time without having to pay a fee or extend your contract.



  9. At Verizon Wireless, we stand behind our service. If you're not completely satisfied, you can cancel service within 14 days and pay no early termination fee, if you return your device. A restocking fee may apply.



  10. If you cancel service within 14 days and return your device, then you need to pay for only the charges you incurred.

    The activation fee is waived if you cancel service within the first 3 days.

    You won't need to pay an early termination fee if you return the device you purchased at a discount at the time of activation. The device must be in good working condition along with all packaging and included materials. A restocking fee may apply.



  11. Third-party content is anything you might download or access from your phone that's not developed by Verizon Wireless. Some examples include apps, ringtones and videos.



  12. We offer a free service blocking feature that you can set up for each mobile device on your account. It can limit the device's messaging and data capabilities. You can block different types of purchases like ringtones, in-app purchases and more.

    You can purchase Verizon Smart Family™ (formerly Verizon FamilyBase®) to set usage limits for voice and messaging, restrict the time of day that the device can be used and more. Learn more about Verizon Smart Family by visiting the Verizon Smart Family page.



  13. We have several free tools you can use to manage your account and monitor your usage. You can monitor your account online or from your phone with My Verizon. We also have numbers you can call free of charge from your device to check your voice and data usage.

    To find out more, visit our Tools for Monitoring Usage page.



  14. You can manage the data alerts you receive in My Verizon. You can be notified by text message and/or email when you've used certain percentages (e.g., 75%, 100%, etc.) of your monthly allowances. You can also opt out of these alerts in My Verizon.

    For more information on My Verizon alerts, refer to our My Verizon Alerts FAQs.



  15. To find information on our International Services, refer to our Global and International Services page.



  16. You may be able to block international roaming depending on the type of device you use, the service you wish to block, and the country you're traveling to. To evaluate your options, click the Chat with us button at the bottom right corner of this page to contact one of our representatives.



  17. You can purchase Verizon FamilyBase for $5/month for up to 10 lines on your account. It lets you set usage limits for voice and messaging, restrict the time of day that the device can be used and more.

    In addition, you can add a free data block feature, which limits the device's use to voice, text messaging and multimedia messaging. You can also block individual data services, like Media Center purchases, third-party purchases and more.



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