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App Finder FAQs

General Information
  1. What is App Finder?

    App Finder is an online tool you can use to find helpful, innovative apps for Android™ and Apple® phones and tablets. We select apps through a mix of data science and real-world experience, including:

    • Customer ratings and reviews
      • High ratings
      • Highly engaged users
      • Number of recommendations and reviews
      • Trend of ratings over time
    • Stability and consistency between app versions
    • Variety of features


    We focus on apps for smartphones, though we occasionally recommend tablet-only apps, when the category is better served by a bigger screen.

    Learn more about how apps are selected on the App Finder Methodology  page.



  2. How often are the app selections updated on App Finder?

    We'll update the selections a few times per year. We're also monitoring the apps in the Apple App Store℠ and Google Play™, and we'll make updates to app selections based upon any significant changes in ratings.



  3. How much does App Finder cost?

    There's no charge to use App Finder. You can browse through apps, and even save your preferences using your My Verizon account.



  4. Are the apps in App Finder free?

    The recommended apps in App Finder range in cost, some free and some paid. The cost of each app will be listed in App Finder. If you find an app you like, you'll be taken to the Apple App Store<sup>SM</sup> or Google Play™ to actually purchase and download the app.

    Data charges may apply.



  5. How do I use App Finder?

    To use App Finder on your computer or tablet:

    1. Go to the App Finder website.
    2. Select the operating system (e.g., iOS, Android or both) of the device you want to find apps for.
    3. Select the app categories you're interested in.
    4. Click SHOW MY APP FINDS.


    You'll be provided a list of recommended apps based on your preferences. If you find an app you're interested in, you can use the buttons under the app description to get more info or go to the app store to download the app.

    Note: If you're signed in to My Verizon while using App Finder, you can save your preferences to quickly access your recommended apps in the future.



  6. Do I need to have an App Finder account to use it?

    No, there is no such thing as an App Finder account.

    However, if you want to save your preferences, you'll need to sign in with your My Verizon account. If you have The Verizon Plan, you'll be able to save preferences for each account member.



  7. If I save a category or click an app for more information in App Finder, will I be charged for the app?

    No, the only way you'll be charged for an app is if you click through to the Apple App Store or Google Play and actually purchase it there.



  8. If I purchase an app I discover through App Finder, will I be charged on my Verizon account?

    You'll be charged in whatever manner you set up with Apple or Google. You won't see a charge on your Verizon Wireless bill for any apps you purchase as a result of App Finder, unless you've set up your App Store or Google Play account to be paid through your Verizon Wireless bill.

    Learn about Direct Carrier Billing.



  9. How do I change or add to the categories I chose in App Finder?

    Click the Edit button in the upper-right corner of your screen, and you can remove whatever categories no longer interest you.

    You can add new categories by clicking the same Edit button when viewing any of the top-level categories, such as Business & Finance or Games. You can get to that page by clicking on Categories in the App Finder navigation bar.



  10. Are there Windows® Phone or BlackBerry® apps in App Finder?

    We're considering adding them in the future. However, App Finder is currently only for iOS or Android mobile apps.



  11. Why are some apps only listed under one operating system in App Finder, even though both iOS and Android versions exist?

    Because of the methodology we used to create our recommendations, some excellent apps still didn't make the list.

    For example, we might include a popular news app only on the iOS General News recommendations. That doesn't mean it isn't an excellent app on Android, it's just that there were other apps that ranked higher in the combination of data that we used from user feedback and our own testing team.



  12. One of the apps listed in App Finder is dead. Why is it still listed there?

    Sometimes there's a lag time between when an app disappears from the App Store or Google Play and when it's actually removed from our site. We also need to make sure the app is actually no longer available, and it's not just a glitch in the system, before removing it from our site.



  13. I have questions about one of the apps I downloaded because of App Finder. Who do I talk to about some issues I'm having?

    Most app pages in the App Store and Google Play have contact information for the developer. They would be the people to talk to about problems with the apps.

    We're happy to take feedback on why you think we should or shouldn't include various apps in our recommendations. Email us to provide feedback about a specific app on our list.

    Android is a trademark of Google, Inc. Apple, iPhone and App Store are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.



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