Apple Music Family perk with unlimited mobile plans FAQs

Apple Music is a streaming music service that lets you stream over 100 million songs ad-free. You can also download music to listen to offline, watch music videos and create playlists of your favorite songs.

With an Apple Music family subscription, up to 6 people can enjoy all the features and the full catalog of Apple Music.

Visit Apple Music on Apple's website for more information.

When you have Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*, you can get Apple Music Family through Verizon for $10/month. A $16.99/month value.

One Apple Music Family perk is available per eligible line. Subject to Terms & Conditions.

Note: For help with an Apple Music subscription that was included with your mobile phone plan, visit our Apple Music promotion with unlimited mobile plans FAQs.

*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

The Apple Music Family $10/month perk is available when you have Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*.

*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

You can choose this perk when you select Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*. Watch our video How to activate your Apple Music Family perk with myPlan.

Or when you have these plans, you can add the perk later anytime in My Verizon. Watch our video Adding and removing perks with myPlan.

For step-by-step perk enrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks.

Note:

• Only Account Owners and Account Managers can add and remove perks. Anyone on the account can activate perks. Learn about managing account roles.
• When you're adding perks, you won't be able to view or add any perks that your line's phone plan isn’t eligible for.

*If you have Welcome Unlimited you can also add perks anytime in My Verizon. Welcome Unlimited is no longer available to add to your account.

Here's what happens if you already have an Apple Music individual subscription (paid or promotional subscription) on your Verizon mobile line. When you change the line to Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* the Apple Music Family perk is recommended.

If you:

• Enroll in the perk, the original Apple Music subscription is replaced by the perk subscription. You'll be able to enroll in the perk with the same Apple ID to keep your Apple Music account. The original subscription resumes when the subscription through Verizon is canceled.
• Don't enroll in the perk, your original Apple Music subscription automatically cancels and isn't replaced.

If you change some lines to Unlimited Ultimate, Unlimited Plus and/orUnlimited Welcome, but don't change the line with the original Apple Music subscription, the original subscription continues. You can cancel the original subscription anytime in My Verizon.

*If you have Welcome Unlimited you can also add perks to that plan.

An Apple One $10/month perk subscription and an Apple Music subscription can't both be on the same line. However, these subscriptions can be on different eligible lines on your account.

When you already have Apple One through Verizon with One Unlimited for iPhone* then change the associated phone line to Unlimited Ultimate, Unlimited Plus or Unlimited Welcome and choose the Apple Music family perk, the original subscription is automatically canceled and the Apple Music perk is added to that line.

*No longer available to add to accounts.

Here’s what happens when you already have Apple Music (individual or family subscription) through Apple or other third parties, then change the associated phone line to Unlimited Ultimate, Unlimited Plus or Unlimited Welcome* and choose the Apple Music family perk.

The original subscription suspends and resumes when the perk subscription is canceled. Or, you can cancel the original subscription by contacting the third party.

*If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account.

Yes. Here's what happens when you already have Apple One through Apple or another third party. When you change the associated phone line to Unlimited Ultimate, Unlimited Plus or Unlimited Welcome* and choose the Apple Music Family perk, the Apple Music Family plan through Verizon and the original Apple One plan run at the same time.

You can cancel the original Apple One subscription directly with Apple or the third party.

Note: You'll be able to enroll in the perk with the same Apple ID to keep your original Apple Music account.

*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

Apple Music is available on Windows and Android devices, Sonos speakers, Amazon Echo, Google Nest, smart TVs and more.

To use devices other than your iPhone to access your saved music, sign in to iTunes® or the Apple Music app with the Apple ID being used for the Apple Music Family perk from Verizon.

Here’s how it works when you add the Apple Music Family perk to your Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome* mobile plan line.

Billing and access starts when the eligible plan line is active, and when you enroll in the perk. The $10/month charge appears on your monthly mobile plan bill. The perk renews automatically until you cancel it.

*If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account.

If you cancel your Apple Music perk, you lose access to the services the day you cancel the perk. The $10/month charge is prorated and shows on your next bill.

For step-by-step perk unenrollment instructions visit: My Verizon App - Manage Perks or My Verizon Website - Manage Perks.

Here's what happens if you change your eligible unlimited plan*. If you:

• Change the line with the perk from a qualifying plan (i.e., Unlimited Ultimate, Unlimited Welcome or Unlimited Plus ) to another qualifying plan, your perk won't change.
• If you change to a non-qualifying plan, then your $10/month perk will cancel. The $10 charge is not prorated or refunded.

You can change or cancel anytime through My Verizon.

*If you have Welcome Unlimited you can also add perks to that plan. However, Welcome Unlimited is no longer available to add to your account.

If you cancel Verizon service during the bill cycle, the $10 monthly charge is prorated. The subscription is canceled immediately.

If you suspend the line that has the perk during the bill cycle, the $10 monthly charge isn't refunded. The subscription is also suspended.

You can contact:

• Verizon Customer Support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.
• Apple customer care for questions about services and technical support.