Call Filter FAQs


Your phone is your door to the world, and you shouldn't open it for just anyone. With Call Filter, you can screen incoming calls, auto-block spam and report any unwanted numbers. Or, upgrade to Call Filter Plus with Caller ID for added security. Put a name to the unknown numbers, make your own personal block list, and even assess the risk level of incoming calls. Enroll today and start answering with confidence.

Visit our Call Filter How to Use Guide for step-by-step instructions on using the Call Filter app.

General Information

  1. What is Call Filter?

    Call Filter is a service that helps you take control of your calls and gives you the tools to manage those calls as you choose.*

    Spam Calls
    If your device is eligible, Call Filter helps you better manage incoming spam calls with the following features:

    • Detection: get real-time alerts on your incoming call screen with the following labels so you can better avoid spam calls:
      • Potential Spam**: Unwanted callers that may be calling indiscriminately or inappropriately to a large number of recipients.
      • Robo Caller: Automated caller with a pre-recorded message.
      • Potential Fraud: An entity likely pretending to be someone they're not with malicious intent.
    • Blocking: set up your spam filter to send unsolicited callers straight to voicemail. How to set up your spam filter.
      • Beginning in May 2019, the spam filter will automatically be set to block high risk spam callers when new customers subscribe to Call Filter and Call Filter Plus via the app. The spam filter may inadvertently block calls you may want to receive. To change this setting, visit our How to Use Guide for instructions.
    • Reporting: report a phone number after they've called. This information helps us improve our spam detection service. How to report a number as spam.
    • Personal spam list: take further control of your calls by adding other numbers to your own, custom spam list so you can be alerted when specific numbers attempt to call you in the future.
    • Personal block list: add numbers to your own, custom block list so that calls from specific, unwanted numbers are automatically forwarded to voicemail.
    • Spam risk meter: see each spam call’s level of risk so that you can learn more about the caller.
    • Spam lookup: search our spam database to see if a number has already been identified as spam.

    Calls from Unknown Numbers
    Call Filter Plus, our premium subscription, identifies unknown numbers by name on the incoming call screen, call log, visual voicemail app and eligible messaging apps.

    Easily add identified numbers to your contacts, spam or block list; and upload your own picture and name to share when calling other Call Filter subscribers who may not have your number saved.

    If the caller has uploaded an image to their Call Filter profile and you are using an eligible device, you'll also see their picture.

    * Call Filter is not available on all calls, on all equipment, or in all areas. Caller ID is not available for restricted or unlisted numbers. Call Filter cannot yet identify or automatically block spam calls that originate outside of the US, but customers with an eligible device can now block all incoming calls from international numbers if  they choose.
    ** All spam calls will be labeled as “Potential Spam” for customers enrolled in the free version of Call Filter.

  2. How much does Call Filter cost?

    Call Filter has two pricing tiers: get spam detection, blocking and reporting for free with Call Filter, or subscribe to Call Filter Plus for all that and more for $2.99/mo per line or $7.99/mo for accounts with 3 or more eligible lines. You may be eligible for a 10-day trial of Call Filter Plus. Data charges apply.

  3. What is the difference between Call Filter and Call Filter Plus?

    Call Filter, the free version of the service, offers spam detection, blocking and reporting, while Call Filter Plus, the premium version, offers all that and more. For $2.99/mo per line or $7.99/mo per account, Call Filter Plus (Single line) and Call Filter Plus (Multi-line) will identify unknown numbers by name so you know who’s calling, give you additional controls with the ability to create a personal spam and block list, plus provide access to additional insights like the spam risk meter and spam lookup feature.

    View the detailed comparison.

  4. Who is eligible to subscribe to Call Filter?

    All Verizon Wireless customers on an eligible postpaid plan with a compatible device can subscribe to Call Filter and use the Call Filter app. If you subscribe three or more lines on an account to Call Filter Plus, all eligible lines on your account will be automatically enrolled in Call Filter Plus (Multi-line) at $7.99/mo per account.

  5. What devices are compatible with Call Filter?

    Visit Caller Filter's website for a complete list of all eligible devices and available features for each device.

    Please note that Android™ bring your own devices are not currently compatibility with our service.

    Updated Call Filter app (9.4.0+ on Android or 2.1.1+ on iOS) required for the full set of features.

  6. Do I need to enroll each line on my account to get the benefits of Call Filter?

    Yes, Call Filter is only available on the lines enrolled in the service. Accounts with three or more eligible lines can enroll in Call Filter Plus (Multi-line) to cover all eligible lines with premium features for $7.99/mo per account. Accounts with one or two lines can enroll each eligible line in Call Filter or Call Filter Plus (Single line) for $2.99/mo per line. Learn how to enroll and manage your subscription.

  7. How do I subscribe to Call Filter?

    You can subscribe an individual line to the free version of Call Filter or Call Filter Plus  by logging in to My Verizon or enrolling in the Call Filter app. To enroll all the eligible lines on your account to Call Filter Plus, enroll in Call Filter Plus (Multi-line) by logging in to My Verizon.

    Visit our Call Filter How to Use Guide to learn how to subscribe to Call Filter.

  8. Do I need the Call Filter app?

    Spam alerts and Caller ID are available on eligible devices without the Call Filter app, but the app is required for all other spam protection features, including spam blocking.

    The Call Filter app is pre-loaded on most Android and some BlackBerry® devices as well as available for download in the Apple® App Store®. If you sign-up for Call Filter Plus (Multi line), you'll need to download the app on each device on your account that you'd like to use advanced features on.

    Please note that an updated version of the Call Filter app (9.4.0+ on Android or 2.1.1+ on iOS) is required for the full set of features.

  9. How does Call Filter detect spam?

    Call Filter uses analytics and databases that are constantly evolving to detect spam calls, including those that may be spoofed. You can help us improve the accuracy of the service by reporting spam numbers we may have missed. Verizon does not guarantee that all spam calls will be detected. If you disagree with how a number was categorized by the system, you can unmark the number as spam or add to your contacts.

  10. Does Call Filter use data?

    Yes. Data charges apply to Android and BlackBerry devices to show the caller's name and picture. However, the data used by this service is less than visiting a single webpage. With the Call Filter app you can block all pictures to lower data usage.

    Visit the Call Filter How to Use Guide for step-by-step instructions on how to block and report pictures.

    Note: Because pictures are not available on incoming calls to iPhones, no data usage occurs on an iPhone.

  11. With Call Filter, will I be able to see who is calling me when roaming on another network?

    Call Filter is available when your phone is roaming. However, service delivery depends on the roaming carrier's ability to provide the caller's name and picture. So not all features may be available while roaming. Data charges may apply.

  12. How do I unsubscribe from Call Filter?

    To unsubscribe from Call Filter or Call Filter Plus you'll need to remove the service from your account. If you uninstall the app from your device you will still be subscribed and will still receive spam alerts until you remove the service from your account.

    Learn how to unsubscribe from Call Filter.

Free Trial

  1. Can I try out Call Filter Plus first before subscribing to the service?

    Yes, you can try Call Filter risk-free for 10 days with each device purchase. Depending on your device, we may automatically enroll you in the trial when you activate your device and alert you when your trial is nearing its end. When the 10-day trial ends, you won't be automatically signed up for Call Filter or Call Filter Plus, or charged any fees.

  2. Can I stop the Call Filter Plus 10-day trial early?

    Android and BlackBerry users can stop the 10-day trial at any time by opening the Call Filter app and going to Account Status, and tapping Stop Trial. For those with an iPhone, the trial will stop at the end of the 10-day trial period, but cannot be stopped earlier.

  3. How do I subscribe to Call Filter or Call Filter Plus after the trial is over?

    At the end of the 10-day trial, you'll be presented with an offer to subscribe to Call Filter Plus (Single Line) for $2.99/mo per line or to enroll in Call Filter. If you subscribe to Call Filter Plus, the service will be billed to your Verizon account and auto-renews on a monthly basis unless cancelled.

    If you have an eligible device, you can also subscribe to Call Filter or Call Filter Plus (Single line) at a later time through the Call Filter app on your device. Open the app, tap Account Status, and then tap Subscribe.

    For more information on setting up the Call Filter service, visit our Call Filter page.

Free Spam Protection

  1. How do I enroll in the free version of Call Filter?

    You can enroll in the free tier of Call Filter in the Call Filter app or by logging in to My Verizon.

  2. How do I upgrade to Call Filter Plus?

    Upgrade anytime by logging into My Verizon or in the Call Filter app. Upgrade to Call Filter Plus (Multi-line) by logging into My Verizon. Here's how.

Spam Management

  1. What if a legitimate number is being identified as spam?

    It is possible that Call Filter mistakenly tags legitimate callers including those to whom you may have given consent to communicate with via your mobile number, or may inadvertently mislabel legitimate callers as potential spam, a robo caller or potential fraud. Calling parties and customers who believe a call has been mislabeled may provide feedback.

  2. Can Call Filter block calls from international numbers?

    Call Filter cannot yet identify or automatically block spam calls that originate outside of the U.S. However, those with an eligible device can set up Call Filter to block all calls from international numbers.* Here's how. Additionally, customers can add an international number to their spam/block list, and Call Filter will identify or block the next time they attempt to reach out. Check back for updates soon, as we are continuously improving our Call Filter service.

    * Note: Turning on the international call blocking will block calls from Puerto Rico and other U.S. territories. Calls you want may get blocked.

  3. How does the spam filter work?

    When you set up your spam filter, spam calls that correspond with your selected level of risk will automatically be forwarded to your voicemail if you have one set up. Calls you may want to receive may get caught in this filter. If you disagree with how a number was categorized by the system, you can add the number to contacts to avoid the spam filter on future calls.

    Beginning in May 2019, the spam filter will automatically be set to block high risk spam callers when new customers subscribe to Call Filter or Call Filter Plus via the app. To change this setting, visit our How to Use Guide for instructions.

  4. What happens to calls that are blocked?

    Numbers blocked by the spam filter or your personal block list will automatically be forwarded to your voicemail if you have one set up. You can listen to a blocked caller's voice message if they leave one, and those with an eligible device will receive a notification of the blocked call.

  5. How do I manage the spam calls that I receive?

    Learn how to report and block a number as spam and more in our Call Filter How to Use Guide.

  6. Android is a trademark of Google Inc. Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from BlackBerry.

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