Call Filter FAQs

Call Filter, previously named Caller Name ID, is a premium service that lets you see the following contact details for unknown callers*:

• Name
• Phone number
• City
• State

Caller Pictures

If the caller has uploaded an image to their Call Filter profile and you are using an Android® or BlackBerry® device, you'll also see their picture. iPhone® users will not see any pictures. You can also upload your own picture in the app to display when you call other Call Filter subscribers.

Spam Management

If your device is eligible, Caller Filter helps you better manage incoming spam calls with the following features:

• Spam detection: get alerts if an incoming call is likely a robo caller, spam, or potential fraud. More FAQs about spam detection.
• Spam reporting: report a phone number after they've called. This information helps us improve our spam detection service. How to report a number as spam.
• Spam blocking: set up your spam filter and personal block list to automatically send unwanted calls to voicemail.

*Service is not available for restricted or unlisted numbers. Delivery of caller names and pictures may not be available in all areas and some devices may only display the caller's name.

Call Filter costs $2.99 per month, per line. Some data charges apply.

Yes, Call Filter costs $2.99 per line, per month. You will need to add Call Filter to each line you'd like to use the service for.

The Call Filter app is pre-loaded on most Android and some BlackBerry devices as well as available for download in the Apple® App Store®. To begin using the service you can subscribe from the Call Filter app or in My Verizon.

Visit our Call Filter How to Use Guide to learn how to subscribe to Call Filter.

Any Android device, some BlackBerry devices and iPhone devices with iOS 7 or later are eligible. Visit the Eligibility: Caller Filter page for a complete list of all eligible devices.

Note: Call Filter is not available on all calls, on all equipment, or in all areas.

Yes, these are two different services. Call Filter will block your information from being displayed on outbound calls, but with Call Filter, you will still see the name, phone number, city, state, and picture* of who's calling you.

*Picture will only display for those callers who have uploaded a picture to their profile and if you are using an Android or BlackBerry device.

You can find step-by-step instructions on how to use Call Filter in our online how-to guide. It tells you how to:

• Subscribe and get the app
• Mark a number as spam
• Report a number as spam
• Automatically block spam calls
• Block a number
• Reverse number search
• Save identified numbers to contacts
• Customize your name
• Manage pictures
• Set up alerts
• Unsubscribe from Call Filter

Yes. Data charges apply to Android and BlackBerry devices to show the caller's name and picture. However, the data used by this service is less than visiting a single webpage. With the Call Filter app you can block all pictures to lower data usage. You can also block or report individual callers’ pictures.

Visit the Call Filter How to Use Guide for step-by-step instructions on how to block and report pictures.

Note: Because pictures are not available on incoming calls on iOS 7, no data usage occurs on an iPhone.

Call Filter is available when your phone is roaming. However, service delivery depends on the roaming carrier's ability to provide the caller's name and picture, and data charges may apply.

To unsubscribe from Call Filter you'll need to remove the service from your account. If you uninstall the app from your device you will still be subscribed until you remove the service from your account.

Learn how to unsubscribe from Call Filter.

On 1/17/19, Verizon announced that spam and robocalling features will be offered for free to all customers by end of March.

• Free features will include the ability to detect and block spam in the Call Filter app.
• All other Call Filter features remain available at the existing $2.99/month price.
• Details about enrolling will be available at a later date.

Yes. You can try Call Filter risk-free for 10 days. When the free trial ends, you won't be automatically signed up for Call Filter or charged any fees.

Android and BlackBerry users can stop the trial at any time by opening the Call Filter app and going to Account Status, and tapping Stop Trial. For those with an iPhone, the trial will stop at the end of the 10-day trial period, but cannot be stopped earlier. Visit our Cancelling Free Trial - Call Filter page for more information.

At the end of the free trial, you'll be presented with an offer to subscribe to Call Filter.

If you have an eligible device, you can also subscribe to Call Filter through the Call Filter app on your device. Open the app, tap Account Status, and then tap Subscribe.

For more information on setting up the Call Filter service, visit our Call Filter page.

With Call Filter, your incoming call screen will let you know if an incoming caller is likely a robo caller, spammer, or potential fraud. Spam detection uses analytics and databases that are constantly evolving. You can help us improve the accuracy of the service by reporting spam numbers we may have missed. Verizon does not guarantee that all robo calls, spam or fraudulent calls will be detected. If you disagree with how a number was categorized by the system, you can unmark the number as spam or add to your contacts.

• Robo Callers: Automated call with a pre-recorded message.
  
  
• Potential Spam: Unwanted callers that may be calling indiscriminately or inappropriately to a large number of recipients (may include callers to whom you have given consent to contact you).
  
  
• Potential Fraud: An entity likely pretending to be someone they're not with malicious intent.

Note: It is possible that Call Filter mistakenly tags legitimate callers including those to whom you may have given consent to communicate with via your mobile number, or may inadvertently mislabel legitimate callers as spam, a robo caller or potential fraud. Calling parties and customers who believe a call has been mislabeled may provide feedback at voicespamfeedback.com.

It is possible that Call Filter mistakenly tags legitimate callers. Calling parties and customers who believe a call has been mislabeled may provide feedback at voicespamfeedback.com.

When you enable the spam filter on eligible devices, spam calls that correspond with your selected level of risk will be automatically forwarded to your voicemail if you have one set up. Calls you may want to receive may get caught in this filter. If you disagree with how a number was categorized by the system, you can add the number to contacts to avoid the spam filter on future calls.

Numbers blocked by the spam filter or your personal block list will automatically be forwarded to your voicemail if you have one set up. You can listen to a blocked caller’s voice message if they leave one, and those with an Android smartphone will receive a notification of the blocked call.

Learn how to report and block a number as spam and more in our Call Filter How to Use Guide.