How to get Disney+ with Verizon unlimited or 5G Home Internet

Learn how to get Disney's new streaming video service on us for a year with select Verizon Wireless services.

What's the Disney+ promotion?
Who's eligible to get the Disney+ promotion?
How do I sign up for the Disney+ promotion?

General information

  1. What's the Disney+ subscription offer?

    Starting 11/12/19, for a limited time, eligible customers can get Disney+, the new on-demand streaming service, on us for 12 months. That's a $6.99/month savings.

  2. What's Disney+?

    Disney+ gives you endless access to your favorite movies and series from Disney, Pixar, Marvel, Star Wars, National Geographic, and more.

    Learn more about streaming and downloading your favorite entertainment with Disney+.

  3. Are ESPN+, Hulu, or Hulu Live included with Disney+?

    Our "Disney+ on us" offer is only for Disney+ and does not include ESPN+ or any of the Hulu plans.

    If you get our Disney+ on us offer and then decide to get the Disney+ / ESPN+ / Hulu bundle through Disney, Disney will automatically credit you the value of our Disney+ promotion for as long as you’re enrolled in the Verizon Disney+ on us subscription.

    You must subscribe to the bundle using the email address that's associated with your Disney+ account to get the credit for the Disney+ on us offer.

    To switch to the bundle after you get our Disney+ on us offer, log in to your Disney+ account, choose Billing Details and select Switch to Disney bundle.

    Visit Disney+ for more information about the Disney bundle.

Eligibility and sign up

  1. Who's eligible to get the Disney+ promotion?

    Starting 11/12/19, for a limited time, you're eligible to get the Disney+ promotion when you either:

    • Have or get 1 or more unlimited data plans.
      • Eligible plans include the Verizon Unlimited plan, Go Unlimited, Beyond Unlimited, Above Unlimited, Get More Unlimited, Do More Unlimited, Play More Unlimited and Start Unlimited and select previously offered unlimited plans. (Learn more about our currently available unlimited plans and previously offered unlimited plans).

    You can also get Disney+ on us for 12 months when you get Verizon Fios Home Internet. Visit our Verizon Fios and Disney+ FAQs to learn more.

    Note: Business accounts and prepaid accounts aren't eligible for the "Disney+on us" promotion.

  2. How do I sign up for the Disney+ promotion using the My Verizon app?

    Steps on the My Verizon app:

    1. Open the My Verizon app.
    2. Tap the Menu icon in the top left, then tap Account. You'll be asked to sign in.
    3. After you sign in, tap Add-Ons.
    4. From the Entertainment tab, scroll to Disney+ and tap Learn More. Then tap Enroll.
    5. Review and accept the Terms and Conditions, then tap Confirm.

      Note: Your 12-month promotional period starts when you accept the Terms and Conditions and not when you complete enrollment through Disney+.

      Image: Disney Plus Sign Up with My Verizon app
    6. You'll be shown a Disney+ enrollment screen. Tap Continue to be taken to the Disney+ login page to set up your Disney+ account.

      Image: Disney Plus Sign Up with My Verizon app

    Steps on the Disney+ login page:

    1. Enter your email address.

      Note: The email address you use for the account can't already be in use by an active Disney+ account.

      Image: Disney Plus login page
    2. Review Disney’s Privacy Policy and Subscriber Agreement, then click Agree & Continue.
    3. Enter a password and click Continue.

      Image: Disney Plus login page
    4. You'll be prompted to install the Disney+ app on your device.

    Steps on the Disney+ app:

    1. Open the Disney+ app on your device, then tap Log In.

      Image: Disney Plus app steps
    2. Enter the email address and password you created for Disney+.
    3. You've completed your Disney+ enrollment.

      Note: You must be the account owner or account manager to enroll.
  3. How do I sign up for the Disney+ promotion using My Verizon online?

    To register for Disney+ using My Verizon online, follow the steps below:

    Steps on My Verizon online

    1. Register or sign in to My Verizon.
    2. From the top menu, choose Plan, then Add-ons and apps.
    3. From Premium Products, click Get Disney+.
    4. Review and accept the Terms and Conditions. If you agree, click Enroll in Disney+.

      Note: Your 12-month promotional period starts when you accept the Terms and Conditions and not when you complete enrollment through Disney+.
    5. You'll see a screen confirming your 12 month enrollment in Disney+. Tap Finish setup to be taken to the Disney+ login page to set up your Disney+ account.

    Steps on Disney+ login page

    1. Enter your email address.

      Note: The email address you use for the account can't already be in use by an active Disney+ account.
    2. Review Disney's Privacy Policy and Subscriber Agreement, then click Agree & Continue.
    3. Enter a password and click Continue.
    4. Download and install the Disney+ app on your device.

    Steps on the Disney+ app

    1. Open the Disney+ app on your device, then tap Log In.
    2. Enter the email address and password you created for Disney+.
    3. You’ve completed your Disney+ enrollment.

      Note: You must be the account owner or account manager to enroll.
  4. How can I check to make sure I'm signed up for Disney+ with the first 12 months on Verizon?

    1. Open the Disney+ app on your device.
    2. Tap the Profile icon (bottom right-hand corner).

      Image: Verify Disney Plus Sign Up
    3. Tap Account.

      Image: Verify Disney Plus Sign Up
    4. Under Subscription you'll see Verizon subscription.

      Image: Verify Disney Plus Sign Up
  5. I already have Disney+. Can I still take advantage of this promotion?

    If your existing Disney+ subscription is through:

    • Verizon:
      • You can only have 1 Disney+ subscription for each Verizon account (each account has its own bill).
      • If the Disney+ subscription is on a separate Verizon account (i.e., you have 2 accounts, 1 with Verizon Wireless and 1 with Verizon Fios and Disney+ is on 1 of those), you can get the "Disney+ on us" with a qualifying purchase on the other account.
    • Disney - If you currently have:
      • A multi-year or annual subscription purchased through Disney - That subscription is paused while the Verizon "Disney+ on us" is in use. (Exception: If you're in a free trial when you enroll in the "Disney+ on us" offer, your subscription through Disney will be canceled before you're billed.)
      • A month-to-month Disney+ subscription purchased through Disney - Your subscription through Disney will be canceled before you're billed, so you can enjoy the Disney+ on us offer.
  6. How long do I have to sign up?

    If you're eligible, you can sign up for the Disney+ promotional subscription between 11/12/19 and 6/1/20.

  7. Can I get more than 1 Disney+ offer on my Verizon account?

    The Disney+ 12 months subscription offer is available to eligible unlimited data plans, 5G Home Internet and Fios customers.

    1 offer is available per account. Because you have a separate account and bill for Verizon Wireless and for Verizon Fios, if you have a qualifying service on each account, you could have a Disney+ promotional subscription on each account.

    Note: You'd need to use a different email address for each of the promotional subscriptions. Only 1 email address can be used per each Disney+ account.

Managing your subscription

  1. What happens at the end of the promotion?

    After your 12 month Disney+ promotional subscription ends, the Disney+ promotion automatically changes to a paid subscription. Your Verizon account is charged $6.99/month. (Exception: If you're an existing annual or multi-year Disney+ subscriber, your existing subscription is paused during the Disney+ on us offer and resumes when the promotional period ends.)

    You can cancel Disney+ at any time.

    Note: If you're in New Mexico your Disney+ promotion ends automatically after 12 months and you can re-enroll at the normal price.

  2. How do I cancel my Disney+ subscription if I need to?

    You can cancel Disney+ any time:

    • My Verizon online: Go to Products & Apps, then Manage My Products. Scroll to Disney+ and choose Cancel my subscription.
    • My Verizon app: From the main menu, choose Account and scroll to Add-ons to manage or cancel the Disney+ subscription.

    Keep in mind, this is a one time per account offer only. When you cancel Disney+ on us it can't be added again.

  3. What happens if I get the Disney+ promotion and I cancel or change my unlimited plan or my 5G Home Internet service?

    If you cancel your qualifying Verizon service(s) or change to a non-qualifying service, going forward, you keep Disney+, but your account is charged $6.99/month. (Exception: If you're an annual or multi-year Disney+ subscriber, your existing subscription that was paused during the Disney+ on us offer will resume when you cancel your qualifying plan or service.)

    Note: If you're in New Mexico your Disney+ subscription automatically cancels.

  4. What if I cancel Verizon service altogether?

    If you cancel your Verizon service entirely, your Disney+ subscription is canceled. (Exception: If you're an annual or multi-year Disney+ subscriber, your existing subscription that was paused during the Disney+ on us offer will resume when you cancel your Verizon service.)

  5. What happens to my Disney+ subscription if I need to suspend my Verizon service?

    If you suspend your service your promotion will resume when your service is restored.

Using Disney+

  1. What devices is Disney+ available on?

    You can access Disney+ movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices.

    Visit the Disney+ website for more information about Disney+.

  2. How many family members can stream at 1 time with Disney+?

    Right now, 10 unique compatible devices can be used per subscription. Each subscription can have up to 4 devices streaming at the same time.

    Visit the Disney+ website for more information about the streaming service.

  3. Who can I contact if I have questions about my Disney+ service?

    Contact Disney customer care for questions about Disney+. Visit disneyplus.com or call 888-905-7888.

  4. Who can I contact if I have questions about my plan or 5G internet service?

    You can contact us for questions about your unlimited plan or 5G home internet service.

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