DuraForce PRO with Sapphire Shield Support Troubleshooting

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A Troubleshooting Assistant

Troubleshooting Assistant for DuraForce PRO with Sapphire Shield

[Online Tool]

This online tool will help you identify and resolve problems with your DuraForce PRO with Sapphire Shield

App Issues

Troubleshooting: How to Unfreeze Your Device

[Video]

Unfreeze your phone with the steps shown in this video.

Length: 4:53

Troubleshooting: Using Safe Mode with Android

[Video]

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.

Length: 2:38

Do a Factory Data Reset to Troubleshoot Android Phone Problems

[Video]

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.

Length: 2:22

Reset App - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Auto Restore - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Power Up in Safe Mode - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Stop Running Apps - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Restart in Safe Mode - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Battery & Power Issues

Device Won't Charge: 5 Simple Tips if Your Device Won't Charge

[Video]

Watch this video and try these 5 simple steps for when your device won't charge.

Length: 4:14

Power & Charging Issues - Non-Removable Battery Devices

[Device-Specific Instructions]

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Battery Issues - Battery Usage

[Device-Specific Instructions]

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Troubleshooting: Device Overheating

[Video]

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.

Length: 4:54

Improving Battery Life

[Video]

Improve your phone's battery life with the steps shown in this video.

Length: 3:25

Battery Overview - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Extend Battery Life - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Here's some tips on how to extend the battery life of your DuraForce Pro.

Calling & Messaging Issues

How to Make Wi-Fi Calls on Android Smartphones

[Video]

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.

Length: 2:20

Factors That Impact Your Wireless Signal

[Video]

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.

Length: 3:00

How to Make HD Calls on Android Smartphones

[Video]

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.

Length: 1:54

Unblock SIM PIN - Kyocera DuraForce PRO with Sapphire Shield

[Device-Specific Instructions]

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

[Device-Specific Instructions]

Troubleshooting: Visual Voicemail

[Video]

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.

Length: 4:16

Email Issues

Troubleshooting Personal and Corporate Email

[Video]

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

General

Troubleshooting FAQs

[FAQs]

Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.

Managing Contacts Using My Verizon

[Video]

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.

Length: 2:21