Home
Support
Kyocera
DuraForce PRO with Sapphire Shield Troubleshooting
Filter all topics below.
▾
All Topics
A Troubleshooting Assistant
App Issues
Battery & Power Issues
Calling & Messaging Issues
Email Issues
General
Internet & Web Browser Issues
Lost, Stolen or Damaged
Software Issues
Troubleshooting Assistant for DuraForce PRO with Sapphire Shield
This online tool will help you identify and resolve problems with your DuraForce PRO with Sapphire Shield
Video:
Troubleshooting: How to Unfreeze Your Device
(length: 4:53)
Unfreeze your phone with the steps shown in this video.
Length: 4:53
Video:
Troubleshooting: Using Safe Mode with Android
(length: 2:38)
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
Video:
Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
Kyocera DuraForce PRO with Sapphire Shield - Reset App
If your device crashes, resets or freezes, it may be caused by apps and this info may help.
Kyocera DuraForce PRO with Sapphire Shield - Power Up in Safe Mode
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Kyocera DuraForce PRO with Sapphire Shield - Stop Running Apps
If apps freeze or hang or cause your device to crash, reset or run slow, view this info.
Kyocera DuraForce PRO with Sapphire Shield - Turn Automatic App Restore On / Off
Here's info on backing up and restoring app data on your DuraForce PRO.
Kyocera DuraForce PRO with Sapphire Shield - Restart in Safe Mode
Safe Mode helps determine if an app is causing your device to freeze, reset or run slow.
Video:
Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)
Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14
Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
Battery Issues - Battery Usage
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).
Video:
Troubleshooting: Device Overheating
(length: 4:54)
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
Video:
Improving Battery Life
(length: 3:03)
Improve your phone's battery life with the steps shown in this video.
Length: 3:03
Kyocera DuraForce PRO with Sapphire Shield - View Battery Info
Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your DuraForce PRO.
Kyocera DuraForce PRO with Sapphire Shield - Extend Battery Life
Here's how to improve the battery life for your DuraForce Pro.
Video:
How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Video:
Factors That Impact Your Wireless Signal
(length: 3:00)
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00
Video:
How to Make HD Calls on Android Smartphones
(length: 1:54)
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Kyocera DuraForce PRO with Sapphire Shield - Unblock SIM PIN
If your SIM PIN is blocked, here's info on how to unblock it.
Video:
Troubleshooting: Visual Voicemail
(length: 4:16)
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Video:
Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
Video:
Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21
Video:
Preparing for International Travel
(length: 3:23)
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23
Video:
Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video:
How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)
Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58
Video:
Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Announcement 3 - Suspended Service
If you receive an "Announcement 3' message and can't complete a call, check out this info.
Kyocera DuraForce PRO with Sapphire Shield - Reset All Settings
Here's what to do if your DuraForce PRO crashes, resets or runs slow, or apps freeze or reset the device.
Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area
View this info if you hear a "calling restrictions" message when making calls.
Video:
Getting the Best Performance from Your Android Smartphone
(length: 4:21)
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21
Kyocera DuraForce PRO with Sapphire Shield - Auto Switch Between Wi-Fi & Mobile Data Networks
Here's how to allow your DuraForce PRO to auto switch between Wi-Fi and mobile data.
Kyocera DuraForce PRO with Sapphire Shield - Install Device Software Update
To check for or to install software updates on your Kyocera DuraForce PRO - Explorer, view this.
Kyocera DuraForce PRO with Sapphire Shield - Manage Data Usage
Here's how to change the data usage cycle and set data warnings and / or limits on your Kyocera DuraForce PRO with Sapphire Shield.
Kyocera DuraForce PRO with Sapphire Shield - Allow / Deny Data Roaming
Here's how to turn data roaming for your DuraForce PRO on or off.
Kyocera DuraForce PRO with Sapphire Shield - View Signal Strength
Here's how to view signal strength on the Kyocera DuraForce PRO with Sapphire Shield.
Kyocera DuraForce PRO with Sapphire Shield - Reset Network Settings
If you can't connect to the internet or send or receive email and messages, view this info.
Kyocera DuraForce PRO with Sapphire Shield - Turn Airplane Mode On / Off
To turn Verizon network services on/off or if they aren't functioning, view this info.
Video:
Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Damaged Device Fee FAQs
Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Check for Physical Damage - Charging Ports
Here's how to help determine if your device has a damaged charging port.
Check for Physical Damage - Screen
Here's how to help determine if your device has screen damage.
Check for Water Damage
Here's how to help determine if your device has liquid damage.
Check for Physical Damage - Hardware Modifications
Here's how to determine your device has hardware modifications.
Check for Physical Damage - Separated Hinges
Here's how to help determine if your device has physical damage to the hinge.
Kyocera DuraForce PRO with Sapphire Shield - Unlock Screen
To unlock the screen on your DuraForce PRO, check out this info.
Kyocera DuraForce PRO with Sapphire Shield - View Device ID (ESN / IMEI / MEID)
Here's how to view the device ID (IMEI) for your DuraForce PRO with Sapphire Shield.
Kyocera DuraForce PRO with Sapphire Shield - Check for Physical Damage
Here's how to help determine if your DuraForce PRO has liquid or other phyical damage.
Kyocera DuraForce PRO with Sapphire Shield - View Phone Info
Here's how to view phone info (e.g., Battery status, PRL version, IMEI, etc.) for your DuraForce PRO.
Kyocera DuraForce PRO with Sapphire Shield - View SIM Card Number
Here's how to view the SIM card number associated with your DuraForce PRO.
Lost or stolen phone FAQs - Report unauthorized charges | Verizon
Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.
Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered Off)
If your DuraForce PRO has a blank or frozen screen or calling, app, audio and syncing issues, view this.
Kyocera DuraForce PRO with Sapphire Shield - Soft Reset (Frozen / Unresponsive Screen)
View this info if your DuraForce PRO is unresponsive, frozen or won't power on or off.
Kyocera DuraForce PRO with Sapphire Shield - View Software Version
To view the software version your Kyocera DuraForce PRO is running, check out this info.
Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered On)
If your DuraForce PRO - Explorer has a blank or frozen screen or calling, app and sync issues, view this.
24/7 automated phone system: call *611 from your mobile
isTealiumFlag=true