Extended Warranty FAQs

Need help filing a claim? Go to our File a claim FAQs.

General Information

  1. What is Extended Warranty?

    With Extended Warranty, you get as soon as next-day replacement if your device experiences an electrical or mechanical malfunction due to a manufacturing defect after the manufacturer's warranty expires.

    You'll receive expedited shipping for no additional charge on your replacement devices at any time during your Extended Warranty coverage.

    Note: If your device is lost, stolen or damaged, it won't be covered.

    Florida residents aren't eligible for Extended Warranty.

  2. Who is eligible for Extended Warranty?

    To be eligible for Extended Warranty, you must enroll either:

    • Within 30 days of one of the following:

      • Purchase a new device and activate it on a new or existing line
      • Bring your own device that meets the following criteria:

        • Is fully functioning, without damage (including cracked screens) and free of defects
        • Isn't lost or stolen
        • Is activated on a new line (not an existing line)
    • During an open enrollment period. (Open enrollments aren't guaranteed.)

    You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

    If you're bringing your own device, you can check device eligibility before signing up for a new line of service.

    Note: Prepaid accounts aren't eligible for Extended Warranty. Also Florida residents aren't eligible for Extended Warranty. In Florida, battery replacement coverage is provided by the Wireless Phone Protection insurance program (device replacement deductible and claim limit apply).

  3. How much does Extended Warranty cost, and what's my deductible?

    Extended Warranty costs $5/month per device.

    There's no deductible if you file a claim.

    For New York customers only: Extended Warranty costs $4.15 or $3.90, depending on device.

  4. How do I get Extended Warranty?

    If your device or account is eligible, you can sign up for Extended Warranty through My Verizon.*

    • My Verizon website: Go to the Products & Apps page in My Verizon, and in the Device Protection section, select Extended Warranty from the dropdown.
    • My Verizon app:
      1. Tap the Menu icon in the top left corner of the screen.
      2. Tap Account.
      3. Tap Add-Ons.
      4. Tap Essentials.
      5. Scroll to the Device Protection section and tap Learn More.
      6. Tap Enroll for the lines you want covered.
      7. Select Extended Warranty.
      8. Tap Next.

    You've successfully added Extended Warranty to your line or account.

    *Extended Warranty isn't available in Florida.

  5. How many claims can I file with Extended Warranty?

    There's no limit on Extended Warranty claims.

  6. Where can I find the Terms & Conditions for Extended Warranty?

    You can view the Device Protection Terms & Conditions online.

  7. How do I cancel Extended Warranty?

    You can remove Extended Warranty from your line at any time from the Products & Apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly fee.

    DO NOT remove Extended Warranty if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Products & Apps page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Extended Warranty during the enrollment process.

    Note: If you cancel Extended Warranty, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.

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