Hum by Verizon FAQs

This page explains Hum by Verizon, how to check your vehicle's compatibility, how to get it and how to set it up.

General Information

  1. What is Hum by Verizon?

    Hum by Verizon is a system designed to make your car smarter, safer and more connected. The Hum by Verizon system includes:

    • Onboard Diagnostics (OBD) reader that monitors your vehicle's health

    • Bluetooth® speaker that gives you one-touch access to roadside assistance and emergency help. It easily secures to your visor for safe access while driving.

    • Hum app lets you monitor your vehicle's health, receive alerts and more from anywhere with your Android® or iOS® device.

    Get Hum by Verizon now to enjoy these features and more:

    • Boundary alerts - set up to 10 boundary areas for your Hum-equipped vehicle. You'll receive a notice whenever the vehicle enters or leaves a designated area.

    • Speed alerts - manage a teen driver's speed by setting a maximum speed for your Hum-equipped vehicle. Hum will send a notice whenever it's exceeded.

    • Vehicle location - view your car's location on a map using the Hum app.

    • Driving history - get detailed driving stats including driving distance, fuel economy, speed and more.

    • Auto health report - monthly emails showing your vehicle status, miles per gallon, maintenance reminders and more.

    Visit our Hum by Verizon page to learn more about all the features, and choose the Hum option that's right for you.

  2. How does Hum by Verizon diagnose vehicle problems?

    The Hum by Verizon OBD reader connects easily to your vehicle's OBD port, which is the same port mechanics use to diagnose issues and monitor performance.

    You'll receive proactive alerts and easy-to-understand explanations for common onboard Diagnostic Trouble Codes (DTC). For unbiased troubleshooting, you can also press the blue customer service button on the Hum speaker to connect directly to the mechanics hotline.

  3. Which vehicles can use Hum by Verizon?

    Most vehicles made after 1996 can use Hum by Verizon.

    It's easy to see if your vehicle is compatible with Hum by Verizon:

    1. Go to hum.com/compatibility.
    2. Enter your vehicle's year, make and model. The screen updates automatically, and shows if your vehicle is or isn't compatible with Hum by Verizon.
  4. I'm already with Verizon, so where can I get Hum and how much does it cost?

    Get Hum by Verizon now at VerizonWireless.com. When you purchase Hum equipment for $29.99 with a 2-year subscription, Hum service is only $10/month plus taxes and fees.

    In order to purchase Hum you must have the new Verizon Plan, The Verizon Plan or The MORE Everything® Plan on your account. Learn more about the new Verizon Plan.

    Two year subscription required. Subject to credit review. One time $20 activation fee and $29.99 equipment charge apply per device. Other taxes and fees may apply. You may cancel the service for any reason within 14 days of activation. Beginning on day 15, an early cancellation fee of up to a $120 applies. Pinpoint roadside assistance provided by Signature Motor Club, Inc., for up to 4 events per year. Many services require GPS service and/or network availability, not available in all locations. Not all incidents or problems will be detected. Compatible vehicle model restrictions apply. Automotive discount services not available to residents of AR, CA, DE, MT, NE, NV, NM, OK, SC, TN, VA, WI, and WY.

  5. I'm not a Verizon Wireless subscriber. Can I still purchase Hum by Verizon?

    Yes, you can purchase Hum by Verizon at www.hum.com regardless of your wireless carrier. For access to America's most reliable network, switch to Verizon Wireless and order Hum online from VerizonWireless.com today.

  6. Do I have to pay extra for additional drivers to use Hum by Verizon?

    No, anyone driving a vehicle equipped with Hum by Verizon can use the service.

  7. How do I set up Hum by Verizon?

    It only takes a few steps to set up Hum by Verizon:

    1. Download the Hum App from the Apple® App StoreSM or Google Play™ Store, open the app and tap GET STARTED.
    2. Don't have an Apple or Android smartphone? Go to customer.hum.com, then tap or click Create Account.
    3. Enter your Hum by Verizon system ID, found on the side of the box and follow the onscreen prompts.

    You've successfully set up Hum by Verizon.

    To install the Hum by Verizon system in your vehicle:

    1. Charge the Hum speaker for approximately 20 minutes, and then clip it to your vehicle's visor.

    Turn your vehicle off, then plug the OBD Reader into the OBD-II port.

    Note: For help locating your OBD-II port, visit hum.com/port.

    You've successfully installed the Hum by Verizon system in your vehicle. You'll see dashboard updates in the Hum App and Hum Customer Portal after your first drive.

  8. How does Hum by Verizon transmit data?

    Hum by Verizon uses the Verizon Wireless network to transmit vehicle data. It uses Bluetooth for pairing your smartphone to use handsfree calling.

  9. Is my Hum by Verizon data secure?

    Your data is protected by our world-class security infrastructure using a defense-in-depth approach, along with a dedicated security organization in place to monitor and protect our systems.

  10. Apple and App Store are registered trademarks of Apple Inc.

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