Effective Date: November 16, 2017
Congratulations on subscribing to the Verizon Wireless Hum Service, ("Hum", the "Hum Service" or the "Program"). These Terms of Service will provide you with important information about the Hum Service and conditions of use.
These Hum Terms of Service are applicable to you only if you purchased your service through Verizon Wireless. If you purchased your Hum through Hum.com or a location other than Verizon Wireless, Your terms of service may be viewed at www.hum.com/terms-of-service.
Your use of the Hum Service is subject to the Verizon Wireless Customer Agreement which may be found at www.verizonwireless.com/customeragreement and these Terms of service, which may be found at http://www.verizonwireless.com/support/Hum-by-verizon-legal/. You can find additional information regarding the Hum Service and features at www.Hum.com ("Website"). You may also push the blue button on the speaker in your Vehicle or call (800) 711-5800, to: (1) find out more about your subscription, (2) modify your subscription, (3) manage your account, and (4) learn more about the Service.
Hum information may also be used on its own or in combination with other Verizon information to determine aggregate insights about Hum users. For example, a company may find it valuable to know the number of vehicles on different roads at various times during the day and the percent of drivers of those vehicles that are in a certain age range. Hum information may also be shared with third parties in a way that does not identify you personally. For example, it may be used to provide traffic reporting and similar services, or to inform car manufacturers about characteristics of different vehicle models.
IF YOU OBTAIN THE SERVICE FROM YOUR EMPLOYER, THE INFORMATION HUM COLLECTS ABOUT YOU AND YOUR VEHICLE WILL BE AVAILABLE TO YOUR EMPLOYER, INCLUDING YOUR VEHICLE LOCATION AND ITS USE AND MANNER OF OPERATION (INCLUDING TRIP DISTANCES, ACCELERATION, DECELERATION, TURNING, SPEED AND REVOLUTIONS PER MINUTE).
REQUIREMENTS FOR SERVICE: The System consists of a device (the "OBD reader") that plugs into the Vehicle’s on-board diagnostics port ("OBD II"), and a wireless speaker (the "speaker") that attaches to the Vehicle's visor (collectively the "System"). You must install the System after you enroll your Vehicle to receive all of the Program's benefits. You still will enjoy some of the Program's benefits if you choose not to install the System, but in particular you will not enjoy those that require wireless connectivity through the OBD reader and you will not have the ability to communicate to us through the speaker. To fully utilize all of the Service Features, you will need either (1) Internet access and an Internet browser or (2) an Apple or Android smartphone. The Hum mobile application ("Mobile App") is available for download at the iTunes store or Google Play and is subject to additional terms and conditions viewable when you download the Mobile App.
The System also must be compatible with your Vehicle. Do not use the System in a Vehicle other than the one that you register with us. We assess the compatibility of your Vehicle with the System based on information you provide to us, including the Vehicle Identification Number ("VIN") or year, make and model of your Vehicle. You agree to provide us with true and accurate information to assess your Vehicle's compatibility. YOU ASSUME THE RISK ASSOCIATED WITH PROVIDING US WITH ANY FALSE OR INACCURATE INFORMATION REGARDING YOUR VEHICLE, INCLUDING, WITHOUT LIMITATION, ANY ISSUES ARISING FROM VEHICLE INCOMPATIBILITY WITH HUM.
Your Vehicle must have a working electrical system for the System and many aspects of the Service to operate properly. The OBD reader operates when plugged into the OBD-II port, and the OBD reader works together with the speaker, which is battery charged. The System will not work without adequate electrical and battery power, and it may not work at all if you attempt to modify the System or add any equipment or software in or to your Vehicle that is not expressly authorized by us or is otherwise incompatible with the System. The reception of the Service may vary in different Vehicles depending on the electrical systems of the Vehicle and the version of the System or software in the Vehicle. We recommend that you carefully consider the placement of the speaker and cord when charging it. If you cannot find a safe way to charge it in your Vehicle, you should charge the speaker in your home using the USB charger.
Registration. In order to use the features of the Hum Site, You will be asked to create a user Account and password (an "Account") and provide certain information registration data. However, you may not register for, access or use the Hum Site if (i) you are under the age of 13; or (ii) you are a person barred from accessing the Hum Site or content under the laws of the United States or other countries, including the country in which you reside or from which you access the Hum Site.
To access many aspects of the Service, the primary account holder will need to set-up a master account for the Mobile App and/or Portal. At the discretion of the primary account holder, additional users can be given access to certain information that is accessible via the Mobile App and Portal. The primary account holder can adjust access for additional users on the master account set-up page. Additional users cannot make any master account changes. If the primary account holder closes the account, all additional user accounts will be closed. The primary account holder can remove or alter additional users' feature access at any time.
If you are a Corporate Subscriber, your employer is the account holder. You cannot make any account changes, and if your employer closes the account, your service will be terminated. Your employer controls access to certain hum service features. Your employer can also view the data hum collects about your vehicle, including its location and its use and manner of operation, via the mobile app and/or web portal.
BILLING FOR SERVICE:
DURATION OF SUBSCRIPTION: If you purchased your Hum equipment through us, Verizon Wireless, or a Verizon Wireless Authorized Retailer, Your subscription may require an initial minimum period of time for which you have agreed to pay for the Service, subject to cancellation (the "Subscription Commitment"). The terms of your Subscription Commitment are in your service summary you received at time of purchase and is viewable at My Verizon and www.hum.com. If your original subscription is billed on a monthly basis, your subscription and this Agreement will automatically continue on a month-to-month basis after the Subscription Commitment ends, unless you choose to cancel your subscription pursuant to your cancellation rights as described below.
If you purchased your Hum equipment through other retail channels, the Service you activate may not be subject to a minimum Subscription Commitment.
DESCRIPTION OF SERVICE FEATURES: Three tiers of the Service are available: Hum, a mobile application for your smartphone that can be downloaded and used at no cost to you; Hum+, the standard version of the Service (formerly known as Hum); and HumX, the premium version of the Service. The tier of Service you select determines the Hum features you have access to, as well as the pricing of your Hum System and your monthly subscription fee. Certain Hum features are provided to you at no cost via the Hum mobile application ("Mobile App"). In order to access most of the features available through the Service, you will need to purchase a Hum System and a paid monthly subscription to either the Hum+ or Humx Service (a "paid subscription"), and you will also need to install the Hum System in your Vehicle. You may decide to purchase either a Hum+ paid subscription or a premium Humx paid subscription, which includes additional features like a Wi-Fi hotspot.
The Hum Service consists of a collection of features ("Service Features"), including roadside assistance as described in the Signature Motor Club terms of service, and certain wireless vehicle services as described in these Terms of Service and on the Website, for the Vehicle or Vehicles that you have registered with us. These Service Features are provided by us, our affiliates or other third parties, including wireless service providers, public safety operators, emergency personnel, roadside assistance companies (i.e. Signature Motor Club and the towing companies that support it), equipment and software manufacturers, distributors, licensors, content providers and any other person or entity who provides any service, equipment, content, feature or facilities in connection with the Hum Service (our "Service Partners"). The affiliates and Service Partners that provide, or assist in the delivery of, the Service Features may change over time. We also may make certain changes to the materials and Service Features available through the Service, which will be identified on the Website. For detail regarding these Service Features, see the printed materials provided in the Program package or www.Hum.com.
ROADSIDE ASSISTANCE: Roadside assistance services are provided by Signature Motor Club, Inc. and in California by Signature Motor Club of California, Inc. (collectively "Signature Motor Club"). For California residents, Roadside Assistance is sold through NetworkFleet, Inc., California License # 0K98023.Roadside assistance is only available for the registered vehicle no matter who is driving it, and only available for vehicles with a Gross Vehicle Weight Rating (GVWR) up to 10,000 lbs. The terms of service, as well as a complete description of the Service Feature, are available at https://www.Hum.com/roadside-assistance.aspx.
In the event of a conflict between this Agreement and the Signature Motor Club terms of service, the Signature Motor Club terms of service shall control with respect to the provision of roadside assistance services.
Requesting Roadside Assistance. You may be able to place a call for roadside assistance using the System if your Vehicle is in a location covered by Verizon Wireless service or with the Mobile App if you download the Mobile App to your smartphone. You may also use your wireless or other telephone and call Hum customer service. We, our affiliates and our Service Partners may be able to determine your Vehicle's location in real time to validate your location and we will provide it to Signature Motor Club and its towing agents if you are in a location in which unobstructed GPS satellite signals that are compatible with the System are available and you have properly installed the System into your Vehicle. Our use of the System to attempt to locate your Vehicle is subject to the limitations of service described elsewhere in these Terms of Service.
AUTO HEALTH DIAGNOSTICS: The Auto Health Diagnostics Service monitors the on-board diagnostics of your Vehicle and will provide you alerts, in accordance with your communications settings, to the wireless telephone number and/or email address in your subscription and/or to the mobile application. Data contained in the Auto Health messages from Hum is for informational purposes only and is not intended to prevent any mechanical or performance issues with your Vehicle. You understand that the Service does not report all conditions that may affect the operation of your Vehicle. You agree and acknowledge that we are not liable for any performance or mechanical issues relating to your Vehicle.
LOCATION BASED SERVICES: Hum includes service features based on tracking your vehicle's location. We make these Service Features available using data collected by the System while the ODB reader is properly installed into your Vehicle. Data collected by the System includes information about your Vehicle's use, operation, location, performance, speed (for calculating miles driven and for providing driving tips), braking and other driving behavior information (also for driving tips), diagnostic codes and maintenance status. By subscribing to the Service you agree that Verizon may collect such information as part of the Service. IT IS YOUR RESPONSIBILITY TO NOTIFY EVERYONE WHO USES OR OCCUPIES YOUR VEHICLE THAT LOCATION AND PARKING LOCATOR FEATURES ARE ACTIVE AND ALLOW YOU TO ACCESS INFORMATION ABOUT THE VEHICLE, INCLUDING ITS LOCATION.
CRASH DETECTION: If the System detects sudden deceleration or other similar events that we have determined could be indicative of collision or other accident, the System is designed to connect to our emergency assistance team. PLEASE NOTE THAT NOT ALL COLLISIONS WILL BE DETECTED BY THE SYSTEM. You can also press the emergency button on the Speaker to connect to our emergency assistance team. We do not provide customers information about why the System did or did not identify a particular situation or event as a crash.
To receive a Crash Detection call, the System must be properly installed in the Vehicle with adequate battery and electric power, the Speaker must be charged, and your Vehicle must be within range of the wireless network. Our (or our affiliates' or Service Partners' as applicable) customer service representatives will use reasonable efforts to contact appropriate emergency personnel, such as police, fire department or emergency responders, for assistance when you request it or when the System installed in your Vehicle signals for it. Neither we nor our affiliates or Service Partners promise, nor can we or our affiliates or Service Partners guarantee, that any such emergency personnel will respond in a timely manner or even at all. If applicable laws require an emergency to be confirmed before emergency personnel provide service, we will not contact emergency personnel in these areas until we hear your request for assistance or otherwise confirm that an emergency exists.
PLEASE NOTE THAT IF YOUR VEHICLE LOSES BATTERY POWER, SUSTAINS DAMAGE TO CRITICAL ELECTRICAL WIRING AND SUBSYSTEMS FOR ANY REASON (INCLUDING BEFORE, DURING, OR AFTER AN ACCIDENT), OR IF THE OBD READER BECOMES LOOSE AS A RESULT OF A COLLISION OR OTHER INCIDENT, THE SERVICE WILL NOT OPERATE.
Stolen Vehicle Location Assistance: You may be able to contact a customer service representative by using the dedicated button on the Mobile App or by calling (800) 711-5800 to request disclosure of the location of your Vehicle to relevant law enforcement agencies in the U.S, to the extent we can determine it. Except in unusual circumstances, such as an emergency, however, we will not begin to track your vehicle until you have reported your Vehicle stolen to U.S. law enforcement authorities and you have contacted us and provide proper documents (as determined at our sole discretion). If you do not provide us with the information that we request, we may refuse to locate your Vehicle. When we in our sole discretion, based on a request from you or law enforcement, determine that there is an emergency situation involving danger of death or serious physical injury, we may attempt to provide the location of your Vehicle and all other information about the Vehicle to law enforcement agencies without receiving the documents that are required in a situation that is not life-threatening. If the System is removed from the Vehicle (or was not properly installed initially or is otherwise inoperable), we will be unable to track your Vehicle’s location.
We make no promise that we will be able to locate your Vehicle. When you use this feature, you agree that we can disclose to our Service Partners supporting this feature and law enforcement all information about the Vehicle that we can obtain or have obtained since the day you believe your Vehicle was taken, including without limitation, the latitude and longitude of the Vehicle, prior Vehicle locations, Vehicle speed, and direction the Vehicle is heading. Your consent for this disclosure will last for approximately 30 days or until the Vehicle is found, whichever is earlier. However, we are not required to continue to attempt to locate your Vehicle for more than 30 days. During this time, we may share your Vehicle information with law enforcement as many times as needed to attempt to locate the Vehicle. You consent to our disclosure of the information contained in this Section. To the extent that the Service provides the ability to locate your Vehicle, in no case should you attempt to locate a stolen vehicle. Such investigations are for law enforcement to conduct.
Mechanics Hotline: You can call the Mechanics Hotline during its operating hours to discuss auto health topics such as likely repairs related to specific diagnostic trouble codes. The personnel that you speak with may or may not be able to help you. The Mechanics Hotline is for informational purposes only and is not intended to definitively diagnose, prevent, or resolve any mechanical, performance, or other issues with the Vehicle.
Service Schedule Reminders: In the Mobile App, you can provide your Vehicle's current odometer reading and receive reminders for recommended service and maintenance based on your Vehicle manufacturer's recommended service schedule for your Vehicle's year, make and model. You can also set your own custom Maintenance Reminders without providing your Vehicle's odometer reading. We do not guarantee the accuracy of the Vehicle manufacturer-recommended service schedule that we provide in the Mobile App. Your Vehicle's unique service and maintenance needs may vary. Service Schedule Reminders are for informational purposes only and are not intended to definitively diagnose, prevent, or resolve any mechanical, performance, or other issues with your Vehicle. We do not guarantee any outcomes associated with following the manufacturer-recommended service schedule reminders in the Mobile App.
Parking Locator: With the Parking Location Feature, you can upload a photograph of your Vehicle as well as mark and display your Vehicle's location on a map interface to help you remember where you parked. We do not guarantee our ability to locate your vehicle. You can also enable a timer to help you remember how long your Vehicle has been parked for parking meter management. In order to use the Parking Locator Service Feature, you must download the Mobile App to your Smartphone or mobile device.
Location: With the Location Feature, you may track the location of your vehicle on a map, and if you refresh the feature, you may display a limited number of last, known locations of your vehicle. Please note it may take a few minutes to locate your vehicle. We do not guarantee our ability to locate your vehicle. Each time you use this feature, you agree that we can disclose to our Service Partners all necessary information to provide the service, including, without limitation, the latitude and longitude of the Vehicle. If you do not consent to the provision of this information, do not use the Location feature.
Speed Alert: With the Speed Alert Service Feature, you may establish a maximum speed for your Vehicle and receive a notification if your vehicle exceeds that maximum.
Boundary Alert: With the Boundary Alert Service Feature you may establish custom boundary areas. If your Vehicle enters or exits a boundary area defined by you, we will send you a notification. Each time you use this feature, you agree that we may disclose to our Service Partners all necessary information to provide the service, including, without limitation, the central point of the boundary area you want to establish, such as an address or Point of Interest. You also consent to us storing the latitude/longitude for the central point of the boundary area you want to establish. If you do not consent to the disclosure of this information to our Service Partners or to our storing of the information to provide the Feature, do not use the Boundary Alert Service Feature.
Driving History: With the Driving History Service, you may view detailed reports of your Vehicle's driving patterns, which may be customized and viewed on a summary basis by distance, Mile Per Gallon, speed and more. Because it may be impacted by factors including but not limited to Network Coverage, Capacity and Reception, we do not guarantee the accuracy of the driving history we provide to you. If the System does not capture your location, we may report the last known location of your vehicle instead.
Hotel, Car Rental and Other Discounts: Through your subscription, you will have access to hotel, car rental and other discounts, which we may make available from time to time. For a complete list of currently available discounts, please see the Website, Mobile App and disclosures made by our affiliates, Service Partners and third party vendors. If there is any conflict between the information on the Website or Mobile App and the information provided by our affiliates, Service Partners and third-party vendors, then the latter will govern with respect to these discounts. Discounts may not be available in all states.
Safety Score: The Safety Score feature is designed to help you improve your driving safety. The Mobile App measures information about your smartphone's location and motion to calculate metrics designed to reflect the frequency of unsafe driving behaviors like driving at high speeds, hard braking, sharp cornering, using your smartphone while driving, and rapid accelerations. Your Safety Score is based on the frequency of both safe and unsafe driving behaviors, and is based ONLY on information detected from your smartphone. None of the data measured by the System in your Vehicle is incorporated into your Safety Score. We do not guarantee that the information generated by the Safety Score feature will be available, accurate, or complete, and we cannot explain why your Mobile App generates any particular score for you. We may offer you the option in the future to send the information collected for the Safety Score feature to insurance providers to determine whether you may be eligible for discounts. You do not have to use the Safety Score feature to receive any of the other Service Features, and you can opt in or out of the Safety Score feature at any time by changing your smartphone's motion permissions.
Hum app users can invite each other to share the following Safety Score information: cumulative Safety Score, total number of Safety Score events in the current week, total number of miles driven that week, first name, and avatar. To stop sharing this information at any time, go to the leaderboard page within the Hum app and swipe left on the name and avatar of the person with whom you no longer want to share your Safety score information.
Wi-Fi Hotspot: The Wi-Fi Hotspot feature is only available with Humx premium Service and allows you to connect up to ten (10) devices at one time. Your use of the Wi-Fi Hotspot is subject to Verizon Wireless' data use policies, which are available at https://www.verizonwireless.com/support/vz-email-legal/. You are not required to purchase a Verizon Wireless data plan to purchase the Humx System or Service, but we recommend purchase of a data plan to support use of the Wi-Fi Hotspot. You can control access to your Humx Wi-Fi Hotspot using the Mobile App. If you have questions about how your use of the Wi-Fi Hotspot will affect your data plan, please contact your local Verizon Wireless store. You may use the Mobile App to enable the Extend Wi-Fi feature, which draws power from your vehicle battery to keep the Wi-Fi Hotspot active for up to sixty minutes after you have turned off your vehicle. If your battery is already low, we do not recommend using the Extend Wi-Fi feature. By using the Extend Wi-Fi feature, you acknowledge your understanding that the Wi-Fi hotspot is drawing power from your vehicle battery, and agree that you will be solely responsible for the cost of replacing your battery if it requires replacement as a result of your using the Extend Wi-Fi feature.
MODIFCATION OF THE SERVICE. Except for to the Signature Motor Club terms of service, we reserve the right to modify, terminate, or otherwise amend this Agreement and other incorporated documents, from time to time. We also may cease to provide a Service Feature in whole or in part, if required by law, rule or regulation, in which case you may cancel your Service. If required by law, we will notify you in advance of any such changes. PLEASE VISIT http://www.verizonwireless.com/support/Hum-by-verizon-legal/ AND HUM.COM FOR THE MOST UP-TO-DATE PRODUCT AND SERVICE DETAILS, AND TERMS OF SERVICE. If you use your Hum Service after a change takes effect, the you accept the change. If you do not agree with a change to these Terms of Service or the subscription or for any other reason, you may cancel your subscription pursuant to your cancellation rights described elsewhere in these Terms of Service. If we make any changes to the dispute resolution provision of this Agreement, however, these changes will not affect the resolution of any dispute that arose before these changes.
IF YOU ARE SUBJECT TO A SUBSCRIPTION COMMITMENT: You may cancel your subscription within 14 days after accepting these Terms of Service without having to pay an Early Termination Fee ("ETF") as long as you return, within the applicable return period, any equipment you purchased from us in connection with your acceptance of these Terms of Service. At our discretion, we may charge you the ETF for a missing item or for items that we determine are damaged or require service. If you cancel Service after the 14 day cancellation period, or we cancel it in accordance with these Terms of Service, during your Subscription Commitment, you'll have to pay an ETF. The ETF for a two year Hum+ Subscription Commitment equals $120 and will be reduced by approximately $5 for each month of the Subscription Commitment that you fulfill. The ETF for a two year Humx Subscription Commitment equals $150 and will be reduced by approximately $6.25 for each month of the Subscription Commitment that you fulfill. AS STATED ABOVE, ALL RETURNS OF HUM EQUIPMENT (1) SHALL BE GOVERNED BY THE APPLICABLE EXCHANGE/RETURN POLICY OF THE RETAILER OR SALES CHANNEL FROM WHICH YOU PURCHASED HUM EQUIPMENT; AND (2) SHALL BE RETURNED TO THE RETAILER OR SALES CHANNEL FROM WHICH YOU PURCHASED HUM EQUIPMENT. WE CANNOT ACCEPT YOUR RETURN OF HUM EQUIPMENT THAT YOU PURCHASED THROUGH ANOTHER RETAILER OR ALTERNATE SALES CHANNEL.
If you return your Hum System, even by mistake, after the 14 day cancellation period, you will not receive a refund and the merchandise you returned will not be returned to you.
IF YOU ARE NOT SUBJECT TO A SUBSCRIPTION COMMITMENT, you may cancel your subscription without having to pay an Early Termination Fee. You will still be responsible for any charges accrued under your account through the date of cancellation.
SPECIAL RIGHT TO CANCEL ROADSIDE ASSISTANCE: Roadside assistance services are provided by Signature Motor Club, Inc. and in California by Signature Motor Club of California, Inc. (collectively "Signature Motor Club"). For California residents, Roadside Assistance is sold through NetworkFleet, Inc., California License # 0K98023. Roadside assistance is only available for vehicles with a Gross Vehicle Weight Rating (GVWR) up to 10,000 lbs. The terms of service, as well as a complete description of the Service Feature, are available at www.hum.com/roadside-assistance.aspx.
HOW TO CANCEL THE SERVICE: You may cancel your subscription (or the roadside assistance portion of your service) by pushing the speaker's button and talking to a customer care representative or by calling (800) 711-5800. PLEASE BE AWARE THAT A CANCELLATION EMAIL WILL BE SENT BY US AS PART OF THE CANCELLATION PROCESS. IF YOU DO NOT RECEIVE THIS EMAIL YOU MAY NOT HAVE PROPERLY CANCELLED YOUR SUBSCRIPTION.
SPECIAL RIGHT TO CANCEL ROADSIDE ASSISTANCE:
You may cancel your roadside assistance at any time and receive a prorated refund of any unused subscription dues associated with the roadside assistance ($1.50 per month) without deduction and without any early cancellation fees. In addition, upon such a cancellation, your Subscription Fees will be reduced by $1.50 on a going-forward basis; however, you will not be entitled to any roadside assistance services. Signature Motor Club may elect to not renew your roadside assistance subscription for any reason by providing a minimum 60 days' written notice prior to your renewal date. Signature Motor Club may terminate your roadside assistance subscription for fraudulent use of services with a minimum 30 days’ written notice.
Additional Cancellation Rights; Effect of Cancellation: In addition to other cancellation rights provided in these Terms of Service, we may discontinue providing the Service at any time upon 30 days’ prior written notice to you. You agree that we are not liable to you for cancellation or discontinuance of any or all of the Service Features, unless otherwise expressly provided in this Agreement.
All provisions of these Terms of Service which by their nature survive cancellation, shall survive cancellation of these Terms of Service.
RETURN OF HUM EQUIPMENT:
ALL RETURNS OF HUM EQUIPMENT (INCLUDING THE CHARGER AND THE HUM SYSTEM'S OBD READER AND SPEAKER) (1) SHALL BE GOVERNED BY THE APPLICABLE EXCHANGE/RETURN POLICY OF THE RETAILER OR ONLINE SALES CHANNEL FROM WHICH YOU PURCHASED HUM EQUIPMENT; AND (2) SHALL BE RETURNED TO THE RETAILER OR ONLINE SALES CHANNEL FROM WHICH YOU PURCHASED HUM EQUIPMENT. WE CANNOT ACCEPT YOUR RETURN OF HUM EQUIPMENT THAT YOU PURCHASED THROUGH ANOTHER RETAILER OR A DIFFERENT SALES CHANNEL.
If (1) you purchase or receive hum equipment through a retail sales channel other than us, Hum.com, Verizon Wireless, or a Verizon Wireless Authorized Retailer and (2) you activate the Service, then you will also be a subscriber of the Service and will be our customer with respect to the Service. We will bill and collect payments from subscribers as set forth in this Agreement. Please refer to your Verizon Wireless customer account or your System packaging to determine whether or not your Service is subject to a minimum Subscription Commitment.
TRANSFER OF THE SYSTEM OR VEHICLE OR ACQUISITION OF NEW VEHICLE: You warrant and represent that you will not sell or transfer the System to another user and that you will not sell or transfer title to your Vehicle or return a leased Vehicle to its owner without first removing the System. This is important to help protect your subscription and your information, and to avoid being charged for the Service after your sale or transfer.
If you want to transfer the System from a registered Vehicle to another vehicle that you own or lease or to a new vehicle, you must notify us prior to such transfer so that we can confirm whether the System will function properly with that vehicle. After we confirm compatibility with the System and agree to the transfer, you may transfer the System to the new vehicle. We reserve the right to reject the transfer of a System to a vehicle that you have previously registered with us. Additionally, you can choose to add other vehicles owned or leased by you or a family member to the subscription by registering such a vehicle with us, subject to additional fees.
LIMITATIONS OF THE SERVICE
AVAILABILITY OF CERTAIN FEATURES MAY BE LIMITED BY MAKE/MODEL/YEAR OF VEHICLE: The information that we are able to retrieve from your Vehicle may be different than that which we get from other Vehicles based on differences between manufacturers, models and model years. In such cases, you may not receive access to certain features that will be available to other people enrolled in the Program. For example, we are currently unable to calculate and display miles per gallon for a small group of Vehicles. If you have such a Vehicle, you will not have access to such information through the Mobile App or Website.
OUR COVERAGE AREA: The Hum Service is currently available only in the United States (excluding territories of the United States). HOWEVER, NOT ALL HUM SERVICES ARE AVAILABLE EVERYWHERE, PARTICULARLY IN REMOTE OR ENCLOSED AREAS, OR ON ALL CARS, AT ALL TIMES. The location of your Vehicle, particularly in remote or enclosed areas, may affect the availability and quality of the Hum Service. The Service generally works using wireless communication networks, our Service Partners and the Global Positioning System ("GPS") satellite network. The System receives GPS signals and communicates with our response centers and those of our affiliates or Service Partners through use of wireless and landline communications networks. The Hum Service cannot work unless your Vehicle is in a place where Verizon Wireless or its roaming partners has coverage, network capacity, and reception when the service is needed. The aspects of the Hum Service that involve location information about your Vehicle cannot work unless GPS satellite signals are unobstructed, available in that location and compatible with the System.
FORCE MAJEURE EVENTS: Various conditions beyond our control may prevent or delay us, our affiliates or our Service Partners (or other third parties) from providing the Service to you, or impair the quality of Service you or your Vehicle may receive. These conditions include, for example and without limitation, atmospheric, geographic, or topographic conditions (such as buildings, hills or tunnels); failure to properly install the System; incompatibility of the System with your Vehicle; damage to or failure to maintain your Vehicle or the System in good working order and in compliance with these Terms of Service or applicable laws, rules or regulations; inclement weather; failure, congestion or outages of utility or wireless networks (including interruption of wireless service); as well as war, acts of God, natural disaster, labor strikes or other acts, forces or causes beyond our, our affiliates and our Service Partners' control. In the event of any of the foregoing prevent or interfere with our provision of service to you, we may, in our discretion, suspend or terminate the Service (in whole or in part) or cancel your subscription, without notice to you and without any liability. Further, we, our affiliates and our Service Partners are not responsible for any Service or the System’s failures, interruptions, delays or impairments due to these causes.
LIMITS ON YOUR USE OF THE HUM SERVICE AND THE SYSTEM: You agree not to use the System, the Hum Service, any other service we may offer, or the Website and Mobile App, in any way that is illegal, fraudulent or abusive, including to harass, threaten, abuse, defame, or slander, any individual or entity. You agree that you shall use the emergency service and roadside service only for emergencies and legitimate roadside assistance needs. You may not use the Hum Service in a manner that interferes with any other customer's use of the Hum Service or our provision of the Service to our other customers. You further agree that you will not harass, threaten or use vulgar and/or inappropriate language towards any customer service representatives. We, our affiliates and our Service Partners provide the Hum Service, including the messages, data, information, content, or other material provided as part of the Hum Service, for your non-commercial use only, and not for re-sale. Certain information you receive through the Service is the property of us, our affiliates, or our Service Partners (or other third parties) and it may be subject to one or more copyrights, trademarks, service marks, patents, or other legal protections. You may not (or permit or cause any other party to) sell or resell or otherwise use anything we provide you for commercial purposes, nor may you reproduce, copy, modify, make derivative works from or otherwise display or distribute it.
TERMS ABOUT SPECIFIC SERVICES: The Service Features may change from time to time and may vary depending on your subscription or the laws, rules or regulations of the state in which you live. For the most current description of Hum services, please go to Hum.com.
Drive Responsibly: You have full responsibility and assume all risks related to the use of the Service in your Vehicle. Only use the Service when it is safe to do so. Failure to do so may result in an accident involving serious injury or death. You are responsible for following all applicable laws, rules, and regulations, including requirements of relevant government regulatory bodies, applicable to the use of the Service.
Not Insurance: The Service is not an insurance product and we are not an insurance company. The Service does not insure you, your property or your Vehicle or anyone else. We are not a motor club and all roadside assistance provided as part of the Service is provided only by Signature Motor Club.
Account Information/Security Measures: You agree that you will provide us with true and accurate information and that you will keep that information up to date. You are responsible for ensuring that we have your current and valid wireless telephone number and/or email address. You can change your telephone number and/or email address at any time by visiting www.Hum.com or by calling (800) 711-5800 between the hours or 6 a.m. and 2 a.m. Eastern time. Standard text messaging rates will apply if you elect to receive text messages from us.
You will notify us immediately of any breach of security or unauthorized use of your subscription. We will not be liable for any losses resulting from unauthorized access to or use of the Service or your subscription and you may be liable to us or other parties due to such unauthorized access or use.
You will not copy, reproduce, distribute, decompile, reverse engineer, disassemble, remove, alter, circumvent, or otherwise tamper with any security technology, convert to any use not authorized by us or claim ownership in the Service or our or any other party's information or materials associated with the Service. You will not remove, modify, or obscure any copyright notices, trademarks, or other proprietary rights notices on or contained in or on any portion of the Service or any information or materials on or obtained from the Service.
RESPONSIBILITY FOR CORPORATE SUBSCRIBERS: If you are an employer, you can authorize employees ("Corporate Subscribers") to use the Service. You, the employer, rather than your employee(s), must establish Corporate Subscribers as additional users on your account, and you are liable for Corporate Subscribers and their use of all services. You are responsible for your compliance with the hum by Verizon Terms of Service and for the compliance of all Corporate Subscribers and users of the Vehicle(s), whether or not authorized by you.
IT IS YOUR SOLE RESPONSIBILITY TO NOTIFY CORPORATE SUBSCRIBERS AND ANY USER OF A CORPORATE SUBSCRIBER’S VEHICLE WITH THE HUM SERVICE THAT LOCATION AND PARKING LOCATOR FEATURES ARE ACTIVE AND ALLOW YOU TO ACCESS INFORMATION ABOUT THE VEHICLE, INCLUDING ITS LOCATION, USE AND MANNER OF OPERATION.
Your failure to establish a Corporate Subscriber account in the manner stated above may impact your ability to obtain information about Corporate Subscriber accounts, including vehicle information.
COMMUNICATIONS FROM US AND/OR OUR SERVICE PARTNERS: We and/or our affiliates and Service Partners may communicate with you by providing you with messages through the System, the Portal or Mobile App, or to the billing, email address, wireless phone number or other contact information for you that we have on file. We and our affiliates may also use your email address to send you emails about products, specials and promotions, which may be related to the Service or not. From time to time, we may also use your email address to send you information about selected third-party products, services or offers relating to our offerings or services that we think may be of interest to you. With your consent, we may provide your contact information to our Service Partners who may send you information about products, services, or offers that may be of interest to you. Each email you receive from us for offers will provide a link to unsubscribe to all future email offers from us. If you do not want to receive emails about our offers or products or those of these selected third parties, you can also contact a customer service representative at (800) 711-5800. Please note that even if you choose not to receive marketing emails from us, you may still hear from us regarding your Service, your subscription, your system status and any other Service-related issues and order status updates that will allow us to provide you with the optimal user experience. We may also use your name, postal delivery information and phone number to contact you for various purposes (including marketing purposes) and we may use autodialed calls/text messages, prerecorded or artificial voice messages in connection with your account, and the Service provided by us, our agents or contractors on our behalf. You consent to allow us and anyone who collects on our behalf to contact you about your account status, including past due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number or email address. If you wish to contact us, please call a customer service representative at (800) 711-5800.
LIMITED LIFETIME REPLACEMENT: If you have any trouble with the System or the Service, please contact us by calling a customer service representative at (800) 711-5800. For as long as you continuously have a subscription to the Service, if we determine that the System needs to be replaced, we will replace the System with equipment that will be capable of providing substantially the same services (which may be refurbished or new, in our discretion). We are not obligated to replace equipment or to provide any maintenance or support for the Service, technical or otherwise after the end of your subscription. If we provide any maintenance or support for the Service, we may stop any such maintenance, support, and/or services at any time. YOU ARE RESPONSIBLE FOR YOUR SYSTEM IF IT IS LOST, STOLEN OR SUBJECT TO MORE THAN ORDINARY WEAR AND TEAR.
If we determine that the System needs to be replaced, we will send you a package with a pre-paid return shipping label on it for you to return the System. It is your responsibility to return the System to us. Upon your receipt of the package with a pre-paid return shipping label on it, you have 30 days to return the old System to us. If you do not return the System to us within those 30 days, we will charge you a device replacement fee of $120.00.
OWNERSHIP/CONFIDENTIALITY: All information and software provided by us through the Service, including the Mobile App, is and will remain our sole and exclusive property. You will not publish, broadcast, retransmit or otherwise reproduce the information or software in any medium. Any violation of this restriction is an infringement of copyright or proprietary rights in the information and software. As between you and us, we (and our affiliates and applicable Service Partners) own or license all such software and you do not acquire any rights in such software, including any right to use or modify the software (other than in the ordinary course of your receipt and use of the Service in accordance with this Agreement). We may update the software contained in the System from time to time. We may do this remotely without notifying you first. These software updates or changes may affect or erase data or metadata that is stored in the System. We are not responsible for any affected or erased data due to a software update or change.
DISCLAIMER OF WARRANTIES:
We make no representations or warranties, express or implied, including to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, the device, the web portal, or the mobile app. We do not warrant that the device or any Service Feature will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity. We also do not warrant that the information you receive from the device will be accurate or complete. If the System does not capture your location, we may report the last known location of your vehicle instead.
Some states or jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
Through your use of the Service, you may have the opportunity to engage in commercial transactions with our affiliates, Service Partners or other vendors, such as mechanics, insurance companies and others. You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller of such merchandise and services and you. WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH, OR IN CONNECTION WITH THE SERVICE, WEBSITE, AND MOBILE APP, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY PRODUCTS, SERVICES, MATERIALS, OR INFORMATION AVAILABLE ON OR THROUGH THE WEBSITE OR MOBILE APP AND/OR THE SERVICE, FROM A THIRD-PARTY IS PROVIDED SOLELY BY SUCH THIRD-PARTY, AND NOT BY US OR ANY OF OUR AFFILIATES.
Some states or jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF OR ANY RELIANCE UPON ANY INFORMATION OR CONTENT AVAILABLE THROUGH THE SERVICE IS SOLELY AND COMPLETELY AT YOUR OWN RISK AND RESPONSIBILITY. IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT YOU (AND/OR ANY OTHER USER OR OCCUPANT OF YOUR VEHICLE) EXERCISE GOOD JUDGMENT AND OBEY TRAFFIC RULES AND ALL OTHER APPLICABLE LAWS AND REGULATIONS WHEN OPERATING YOUR VEHICLE, ACCESSING AND/OR USING THE SERVICE, PERMITTING OTHERS TO USE YOUR VEHICLE AND/OR EVALUATING WHETHER THE USE OF ANY OF THE SERVICE FEATURES IS SAFE AND LEGAL UNDER THE CIRCUMSTANCES. THE DIAGNOSTIC DATA AND MECHANICS HOTLINE SERVICES ARE INFORMATIONAL ONLY AND ARE DESIGNED TO HELP IDENTIFY THE LIKELY SOURCE OF A PROBLEM BASED ON THE DIAGNOSTIC CODES TRIGGERED AND ARE NOT INTENDED TO REPLACE ACTUAL IN-PERSON SERVICE EVALUATIONS.
THIRD-PARTY BENEFICIARIES: Without limitation of anything else set forth herein and except with respect to Signature Motor Club, you have no contractual relationship whatsoever with any of our affiliates or Service Partners, and this Agreement does not give you any rights against any affiliate or Service Partner. You are not a third-party beneficiary of any agreement between us and any of our affiliates or Service Partners. None of our affiliates or Service Partners has any legal, equitable, or other liability of any kind to you under this Agreement. In contrast, our parent companies, affiliates subsidiaries, agents, predecessors in interest, successors in interest, and Service Partners are intended beneficiaries of the protections contained in this Agreement relating to, among other things, limitations regarding the Service and its use and limitations on liability.
OPEN SOURCE NOTIFICATION: This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website: http://verizon.com/opensource/. All open source software contained in this product is distributed WITHOUT ANY WARRANTY. All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download.
HUM PORTAL SITE USE AGREEMENT
When you or any other person, employee or representative authorized by you use the Hum website and any of the content, products or services within or linked to the Hum website (collectively the "Hum Site"), You accept these terms and conditions (this “"Site Use Agreement"). Do not use the Hum Site if you do not agree to this Site Use Agreement.
Verizon makes the Hum Site available to users at no charge. If you are a Hum subscriber, the Hum Site may provide you with information about the eligible vehicle or vehicles you enroll in the Hum program as a subscriber, including diagnostic information, reminders about where you parked, tips on driving (expected to launch in 2016), certain discounts and roadside assistance. The services are provided by us, in the case of roadside assistance through Signature Motor Club, or through us by other service providers with whom we may contract from time to time. All services made available to you as a subscriber whether or not through the Web Sites shall be governed by the Hum terms of service which are available at: www.Hum/termsofservice.
Registration. In order to use the features of the Hum Site, You will be asked to create a user Account and password (an "Account") and provide certain information registration data. However, You may not register for, access or use the Hum Site if (i) You are under the age of 13; or (ii) You are a person barred from accessing the Hum Site or content under the laws of the United States or other countries, including the country in which You reside or from which You access the Hum Site.
Signature Motor Club, Inc. Terms of Service/Terms and Conditions for Roadside Assistance:
Important Consumer Information
- Emergency Roadside Assistance:
Emergency roadside assistance is provided by Signature Motor Club, Inc. for customers of Hum by Verizon. In California, services are provided by Signature Motor Club of California, Inc.
The following Emergency Roadside Assistance services are available:
Vehicle Towing Up to 10 Miles in any direction: Any additional expenses incurred beyond the 10-mile limit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.
Vehicle Winching: If a vehicle is stuck in a ditch, mud or snow and is accessible from a normally traveled roadway, dispatch coverage for winching is provided up to a $100 service limit. Any expenses incurred beyond the $100 service limit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.
Fuel Delivery: A service vehicle will deliver up to 3 gallons of fuel to the customer's location, where allowed.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer's responsibility, payable directly to the service facility, and are not reimbursable.
Flat Tire: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed.
Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle.
Reimbursement Up to $80: If the Motor Club is unable to locate a service facility or provide services in the area, the customer may locate a service provider and be reimbursed up to $80. To receive reimbursement, the customer must contact Hum Roadside Assistance first and the customer must submit the original receipt along with his/her name and address to: Hum Roadside Assistance Program, P.O. Box 5039, Carol Stream, IL 60197-5039. Claims must be postmarked within 60 days after the date of the disablement. (No time limit applies for Utah and Wisconsin residents.)
Hum customers who have a disabled vehicle (i.e., car, motorcycle, small truck or RV under 10,000 pounds, gross weight) and who are a subscriber to the Hum Roadside Assistance program are eligible for this offer. Coverage is effective two (2) calendar days after enrollment date.
Service Provider en route status not applicable to all service centers.
There is a limit of four (4) service calls and/or reimbursement per enrolled vehicle per membership year.
- Roadside Assistance Coverage Does Not Include:
The purpose of the Roadside Assistance benefit is to provide service in common emergency situations.
Coverage does NOT include:
Service to vehicles with a gross vehicle weight rating (GVWR) greater than 10,000 lbs.
Towing or service while at an auto repair shop or service station to another location.
Towing or service on roads not regularly maintained (including private property).
Service when a vehicle is snowbound.
We do not hoist, winch or shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking.
Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.
Installation or removal of snow tires and chains.
Dismounting, repairing or rotating tires.
Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
Service for taxicabs, tractors, boats, trailer, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.
Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker where required by law.
Service to vehicle that is not in a safe condition to be towed.
Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
Charging a weak or dead battery.
Delivery or repair of tires.
Towing of vehicle off a boat dock or marina.
Service of any kind on vehicles using dealer tags.
Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of the law.
The cost of making a replacement key and lock repairs are not covered.
- Disclaimer of Liability:
The Motor Club will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer.
Since all Authorized service providers are independent contractors and not agents or employees of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility.
Benefits and dues are subject to change upon membership renewal. Services are available in the United States.
Program dues are $1.50 per month per device. You will not be required to pay any sum in addition to the amount specified in the contract for the covered services.
You may cancel your Hum Roadside Assistance at any time and receive a prorated refund of any unused membership dues without deduction. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your membership for fraudulent use of the services with a minimum of 30 days written notice.
This is a Motor Club contract. This is not an automobile liability insurance contract or physical damage insurance and does not comply with any financial responsibility law.
Primary business office:
Signature Motor Club, Inc.
2775 Sanders Road, Suite E2E
Northbrook, IL 60062
This is not an insurance contract.
Signature Motor Club Terms of Service Last Updated: 11/2016
Hum Terms Last updated 11/16/2017