Select Your Device
Apple® iPhone® X
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Apple® iPhone® 6s Plus
Samsung Galaxy S8
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Apple® iPhone® 5s
Moto Z Play Droid Edition
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 4
Samsung Galaxy J3 Eclipse
Galaxy J7 / J7 V
Samsung Galaxy Note5
Samsung 3G Network Extender
Pixel™, Phone by Google
Samsung Galaxy Note® 4
Samsung Galaxy S8+
Moto Z Force Droid Edition
LG K20™ V
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 4G LTE Network Extender
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
LG Revere® 3
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Pixel™ XL, Phone by Google
Verizon Wireless Home Phone
LG G4™
Jetpack® MiFi® 7730L
LG G5
Samsung Galaxy Core Prime™
V20™
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Apple® iPhone® 4
LG V10™
LG G6™
LG G3
GizmoGadget™ by LG
Apple® iPhone® 4s
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J3 V
Samsung Galaxy S6 edge +
Motorola moto z2 play
Ellipsis™ Jetpack® MHS800L
Verizon 4G LTE Broadband Router
Pantech 4G LTE Global USB Modem UML290
Google Pixel 2
Stylo™ 2 V
LG K8 V
Samsung Galaxy S® 6 edge
Galaxy Tab E (8.0)
Verizon MiFi® 4G LTE Global USB Modem U620L
moto z2 force edition
LG Optimus Zone™ 3 Prepaid
Google Pixel 2 XL
Verizon LTE Internet and Home Phone
PRIV™ by BlackBerry®
Moto Z Droid Edition
DROID MAXX 2
DuraForce PRO with Sapphire Shield
Hum+ by Verizon
Samsung Convoy® 4
Samsung Galaxy Note® 3
GizmoPal™
GizmoPal® 2 by LG
LG Cosmos™ 3
Microsoft Lumia 735
Verizon Ellipsis® Jetpack® MHS900L
LG V30®
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
moto e4 Prepaid
Moto G Play
BlackBerry® Bold™ 9930 smartphone
LG Exalt® LTE
DuraXV
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Galaxy J3 Mission Prepaid
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon Wear24™
LG K4™ LTE
Verizon 4G LTE USB Modem UML295
DROID 3 by MOTOROLA
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
Kyocera DuraXV+
Galaxy Tab E
Motorola moto e4 plus™ Prepaid
ZenPad™ Z10
Verizon Wireless Home Phone T2000
Microsoft Surface 3
Apple® iPad® mini with Retina display
LG G Vista
Samsung Convoy™ 2
Casio G'zOne Ravine® 2
Casio G'zOne Commando® 4G LTE
LG G2
LTE Internet (Installed)
iPad® Air 2
HTC One® (M8)
Apple® iPad® (9.7-inch)
LG Extravert™ 2
BlackBerry Classic
HTC 10™
LG G Pad 8.3 LTE
Moto G™ by Motorola
Samsung Brightside™
HTC One M9
Samsung Gusto® 2
LG Exalt™
DROID by MOTOROLA
Sony Xperia® Z3v
iPad® Pro
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
DROID ULTRA by MOTOROLA
Verizon Ellipsis® 8 HD
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
ZenPad™ Z8
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® 4 mini
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Moto E™ Prepaid
Samsung Intensity™ II
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Tab S2
HTC Desire® 526
LG Octane™
Apple® iPad® Air™
Galaxy Note® Edge
Samsung Galaxy Note® II
Cadence by Kyocera
ASUS ZenPad™ Z8s
iPad® mini 4
BlackBerry® Q10 smartphone
Samsung Convoy™
Samsung Galaxy Tab® 2 (7.0)
BlackBerry® Z10 smartphone
ZTE Cymbal® LTE
Apple® iPad Pro® (9.7-inch)
LG G Pad™ X8.3
Apple® iPad Pro® (12.9-inch)
HTC Desire® 626
Moto X™ (2nd Gen.)
DROID TURBO 2 - Designed by You
Motorola RAZR V3m
DROID INCREDIBLE 4G LTE by HTC
DROID RAZR by MOTOROLA
LG Cosmos™ 2
Arlo Go
Samsung Galaxy Tab S3
KYOCERA DuraXVLTE
Nexus 6
Nokia Lumia 822
Moto X™ by Motorola
Nokia Lumia 928
Verizon Wireless USB760 Modem
LG Accolade™
Apple® iPad® with Wi-Fi + 4G
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Gear S®
Humx
LG Vortex™
Spartan GoCam™
LG Revere® 2
Samsung Galaxy Tab®
Samsung Intensity™ III
LG enV®3
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy Tab® (10.1)
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
Apple® iPad®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Book
HTC One®
LG 4G LTE USB Modem VL600
Apple® iPad® mini
Samsung Gusto®
DROID X by MOTOROLA
ASUS ZenFone™ V
Samsung Galaxy Tab® 4 (10.1)
Ellipsis® Kids
Toyota Connected Car
Samsung Galaxy Tab® 4 (8.0)
Dell™ Vostro™ V13 Laptop
LG Exalt™II
Verizon GizmoTab™
Sonim XP5
Samsung Haven™
Motorola MOTO™ W755
ASUS ZenFone™ AR
LG Optimus Zone™ 2 Prepaid
Samsung Alias™ 2
LG VX8300
Nokia Lumia Icon
Samsung Illusion™
Samsung Galaxy S® III mini
HP Elite x2 1012
iPad® mini 3
Apple® iPad® with Retina display
BlackBerry® Curve™ 9330 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Motorola Barrage™
Lancet™ for Android™
LG Cosmos™
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Verizon Wireless USB720 Modem
LG Optimus Exceed™ 2
Pantech Hotshot™
DROID RAZR MAXX by MOTOROLA
Samsung Fascinate™
Transpyre™ Prepaid
Samsung Gear S3 classic
DROID BIONIC by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
BlackBerry® Storm2™ 9550 smartphone
DROID X2 by MOTOROLA
LG enV® TOUCH
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZTE Blade™ Vantage Prepaid
Samsung Knack™
Pantech Perception™
DROID DNA by HTC
LG enV®2
Verizon Wireless UM175 USB Modem
Windows Phone 8X by HTC
Motorola XOOM™ 4G LTE
Samsung Intensity™
Pantech Breakout™
Watch Urbane™ 2nd Edition LTE
DROID RAZR HD by MOTOROLA
DROID INCREDIBLE 2 by HTC
Enact™ by LG
LG VX5500
Samsung Galaxy Note® Pro
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Casio G'zOne Boulder®
Samsung Galaxy Stellar™
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Pantech Marauder™
Galaxy Nexus by Samsung
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Lucid™3 by LG
Lancet™
Samsung Galaxy Tab® S
HTC One® max
DROID CHARGE by SAMSUNG
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™
HTC One® remix
Nokia Lumia 2520
Intuition™ by LG
Samsung SCH-u340
Samsung Alias™
Hydro ELITE by KYOCERA
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
LG VX8360
Pantech Jest™ 2
Casio G'zOne Rock™
Lucid™2 by LG
LG Cosmos™ Touch
Google Nexus 7
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9310 smartphone
Motorola W385
HTC Rhyme™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy™ Stratosphere™ II
LG VX5400
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Verizon Wireless UM150 USB Modem
Samsung Galaxy Tab® (7.7)
HTC Desire® 612
Samsung ATIV Odyssey™
Verizon Wireless CDM8950
Motorola Adventure™ V750
BlackBerry® Curve™ 8530 smartphone
Casio G'zOne Brigade®
Motorola MOTO™ VU204
Spectrum™ by LG
Samsung Galaxy Legend™
Samsung ATIV SE™
LG VX8350
Spectrum™ 2 by LG
Samsung Galaxy View
Moto X™ - Designed by You (2nd Generation)
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Dare™
Samsung SCH-u430
Motorola XOOM™
Verizon Wireless Escapade®
Samsung FlipShot®
Verizon Wireless Razzle™
Pantech Caper™ Prepaid
Verizon Wireless Salute™
Samsung Reality™
LG VX3200
Samsung Gear S2 classic
LG enV®
HP Spectre x2
Samsung SCH-u410
Delphi Connect
Motorola RAZR V3m in Gray
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9370 smartphone
Moto X™ - Designed by You
Samsung SCH-a930
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Casio EXILIM
Samsung SCH-a870
LG Ally™
LG Chocolate®
Lucid™ by LG
Samsung SCH-u540
Motorola MOTOKRZR K1m
LG VX5200
Luge™ by Motorola Prepaid
HP® Mini 1151NR Netbook
LG Voyager™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX5300
LG Chocolate® 3
Motorola W315
LG VX8700
Samsung Rogue™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Verizon Wireless CDM8975
Lexus Connected Car
LG Enlighten®
Motorola V60s
DROID XYBOARD 8.2 by MOTOROLA
LG VX8100
Sierra Wireless AirCard® 580
Revolution™ by LG
DROID R2D2 by MOTOROLA
DROID PRO by MOTOROLA
Motorola Entice™
LG Optimus Exceed™
Motorola V325
Samsung SCH-a950
LG VX3300
HTC Rezound™
BlackBerry Classic Non-Camera
LG VX6100
Gateway® LT2016u Netbook
Samsung Omnia® II
LG VX4650
Samsung Renown™
Samsung Zeal™
LG Chocolate® Touch
DROID ERIS by HTC
G'zOne Boulder™ Black and Silver
LG VX6000
HP® Pavilion dm1-3010nr Notebook
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-a650
Kyocera KX414
Samsung Trance™
Motorola E815
Motorola V710
LG Clout™
Motorola V325i
Samsung Continuum™
Samsung SCH-u550
Pantech Crux™
Samsung SCH-a850
Motorola Rival™
Nokia 2705 Shade™
Nokia 6205
Samsung Gleam®
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VENUS™
LG Glance™
Samsung SCH-a670
Nokia 3589i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Samsung Sway™
HTC Trophy™
Motorola V276
HP® Mini 311-1037NR Netbook
Motorola V60p
Samsung SCH-n330
Motorola MOTORAZR maxx Ve
Samsung SCH-a630
Nokia 6315i
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Verizon Ellipsis® 10 HD
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
LG Versa™
Motorola C333
Verizon Wireless V620
Jest™
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
HP® Mini 110-3098NR Netbook
LG VX4500
Compaq® Mini CQ10-688nr Netbook
ZenFone™ V Live
Motorola C343
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

How to Pay Bill FAQs

There's many ways you can save time by paying your bill and managing your account in My Verizon.

General Information
  1. The Pay Bill page in My Verizon lets you make a payment to your account using your computer. You can make a payment right from your home or office, rather than driving to a store or paying postage to mail your payment. It's convenient and there's no waiting for your payment to post.



  2. No, once you're registered for My Verizon, you have complete access to view and pay your bill online. You'll just need to provide your payment information to complete an online payment.



  3. There are a few ways to pay your bill:

    • Online in My Verizon:

      Note: You must be the Account Owner or Account Manager in My Verizon to view and pay your bill online. Access for Account Members is limited only to current usage details for their line of service only. Learn more about My Verizon account roles.
    1. Go to the Pay Bill page in My Verizon from your computer or mobile browser.
    2. Select a payment amount. If you choose Other Amount, enter how much you'll be paying.
    3. Select a payment method. To use a credit, debit, ATM or gift card, click More Payment Options. Enter the requested payment information.
    4. Click Continue.
    5. Review the payment information and Terms and Conditions.
    6. Click Send Payment.

      You've successfully paid your bill online.


  4. You can pay online on the Pay bill page in My Verizon by any of the following:

    • Check
    • ATM/debit or credit card
    • Verizon Wireless Gift Card

    Note: You can also pay cash in Verizon Wireless stores.



  5. We don't charge fees for using any payment methods we accept. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.



  6. Yes, there's a $25 non-sufficient funds fee for a returned check.



  7. We accept any debit card that contains a Visa®, MasterCard® or Discover® logo.



Online Payments
  1. A payment method is stored payment information that has already been verified for a checking account or credit/debit card. Payment methods save time by letting you make a payment without having to enter your checking account or credit/debit card information each time.

    You can set up multiple payment methods and store them in your online account. Then you'll have options to choose from the next time you want to pay your bill.

    Note: For security purposes, any payment method stored in your account will be automatically removed if it's not used for a period of six months.



  2. To set up a payment method:

    Online in My Verizon:

    1. Go to the Manage Payment Methods page in My Verizon from your computer or mobile browser.
    2. To add a new checking account select + Add Account or to add a new credit/debit card select + Add Card.
    3. Enter the requested information.
    4. If you want to use Auto Pay with this new account, check the box next to "Yes, let's set up Auto Pay."
    5. Click Save Account.

      You've successfully set up a new payment method.

      Note: When you pay your bill online or with the My Verizon app using a new form of payment, you'll also be given the option to store that information as a payment method.

    The My Verizon App

    Set up a new payment method from your phone anytime. To learn how to set up a new payment account with the My Verizon app, refer to the My Verizon app FAQs. Download the My Verizon app from the Google Play Store and Apple App Store.



  3. If you get a new credit card number or need to make other modifications to an existing payment method, you can make these edits online:
    Online in My Verizon

    1. Go to the Manage Payment Methods page in My Verizon on your computer or mobile browser.
    2. Click or tap the payment method you'd like to change.
    3. Make your edits.

      Note: Some information may not be editable for security reasons. If you aren't able to make the necessary edits, you can set up a new payment method with the updated information and delete the old one.

    4. If you want to use the payment method you're entering for Auto Pay, check the box next to "Yes, let's set up Auto Pay."

    5. Click Update Account.

    You've successfully edited your online payment method.

    The My Verizon App

    Edit or change your saved payment method(s) from your phone anytime. To learn how to edit your saved payment(s) account with the My Verizon app, refer to the My Verizon app FAQs. Download the My Verizon app from the Google Play Store and Apple App Store.



  4. This depends on the payment method you select:

    • One-time payment - If you make a one-time payment from the Pay Bill page, you'll need to submit a payment request on a monthly basis.

    • Auto Pay - If you set up Auto Pay, your checking account or credit card will be automatically debited or charged each month.


  5. Yes, you can schedule a one-time payment up to 14 days in advance.

    To schedule a one-time payment:

    1. Go to the Pay Bill page in My Verizon on your computer or mobile browser.
    2. Enter the amount you want to pay.
    3. In the Payment Method section, select the option to pay with a new or saved checking account.

      • Pay with a saved account: Select the account you want to pay with and enter or choose a Payment Date. Click Continue.

      • Pay with a new account:

        Checking Account
        1. Enter the payment information and select a Payment Date.
        2. Click Continue.

        Credit/Debit Card
        1. Enter the card number and click Use this card.
        2. Enter the card details and click Continue.
        3. Review the payment details and click Send Payment.
    4. Follow the onscreen prompts to complete the transaction.

    You've successfully scheduled a one-time payment in advance.

    Note: You may cancel a scheduled payment up to the day before the payment date, but not on the scheduled payment date.



  6. For scheduled payments, it will be debited from your checking account on the scheduled payment date. For one-time payments, it will be debited within 24 hours of submitting the payment.



  7. For scheduled payments, it will be charged on the scheduled payment date. For one-time payments, it will be charged within 24 hours of submitting the payment.



Managing Payment Activity and Balance
  1. Yes, you can print a receipt from the confirmation page that's shown after you complete an online payment.

    You can also view all the payments you've made during the last 18 months on the Payment History page in My Verizon. To access a printable version of this page, click Print Payment History.



  2. Yes, you can receive email notifications and/or text alerts to let you know when your bill is available, when your payment has been received and more.

    You can set up email or text alerts on the Email and Text Alerts Preferences page in My Verizon.

    Refer to our Alerts and Notifications FAQs for more information.



  3. There are a few ways to check your balance:

    • Online with My Verizon - Your balance is listed at the top of the My Verizon Home page in the My Bill section. You can sign in from your computer or mobile web browser.

      Note: On this page you can also view your minute, text and data usage for the current bill cycle. Scroll down to the My Plan section to see when your bill cycle ends and how much of your allowance has been used.

    • The My Verizon app: Open the app on your phone to view your account balance. The My Verizon app is available for download from Google Play and the Apple App Store.

    • By phone - Call #BAL (airtime free) from your mobile phone


  4. No, credit balances will be applied to your next month's balance.



  5. You can view your past 18 months of payment history from your computer, smartphone or tablet with My Verizon and the My Verizon app.

    • Online in My Verizon - Go to the Payment History page in My Verizon on your computer or mobile browser. You can view your payment history for the past 18 months. You can also run a payment history report to view your history for a specific date range.

    • The My Verizon app - View your payment history right from your phone or tablet anytime. The My Verizon app is available in the Google Play Store and Apple App Store.
      • Open the menu.
      • Tap Billing & Account.
      • Tap Payment History.

    Your payment history will display.



  6. You can run a payment history report in My Verizon from your computer, smartphone or tablet web browser.

    To run a payment history report:

    1. Go to the Payment History page in My Verizon on your computer or mobile browser.

    2. In the Payment History Report section select the start and end dates for the report.

    3. Select which file type you want for the report. By default it's set to run the report in the .PDF format. You can choose to run it in .CSV format or both formats.

    4. Click Generate Report.


  7. You can print your payment history online in My Verizon from your computer.

    To print your payment history:

    1. Go to the Payment History page in My Verizon.

    2. Click Print Payment History.

    3. A printable version of your payment history will display.

    4. Depending on which browser you use the steps to print may differ. Right-click on the printable version of your payment history and select Print...

    5. Set your printing options and click Print.

    You've successfully printed your payment history.



Canceling a Payment
  1. Yes, to view and/or cancel a scheduled one-time payment:

    1. Go to the Pay Bill page in My Verizon.
    2. Click Scheduled Payment to view the pending payment on your account.
    3. If you'd like to cancel the payment, follow the onscreen prompts to cancel it.

    You've successfully canceled your payment.



  2. If you want to cancel a payment that has already been made, please contact your bank or credit card company to see if the payment or charge to your account can be stopped.

    Note: If you made an online payment through your checking account, you may be able to cancel that payment online from the Payment History page in My Verizon.

    • Click on the Cancel link next to the payment, if one is available, and follow the onscreen prompts to cancel the payment.

    • If the link isn't available, the payment isn't eligible to be canceled online.

    The option to cancel is typically only available until midnight on the same day the payment was made.



  3. No, once you've scheduled a payment for a future date, it will be made unless you cancel it. You'll need to manually cancel the scheduled payment.

    Note: You can cancel a scheduled payment up to a day before the payment date, but not on the scheduled payment date.



Auto Pay
  1. Auto Pay is a feature in My Verizon that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method.



  2. Because Auto Pay is set to make a payment each month, you won't ever have to worry about making a late payment. It also saves you time because you don't have to manually make a payment online or by mail each month.



  3. You can set up Auto Pay online in My Verizon or with the My Verizon app.

    Online in My Verizon

    1. Go to the Set up auto pay page in My Verizon on your computer or mobile browser.
    2. Click Set Up Auto Pay.
    3. Select the payment method you wish to use for Auto Pay and enter your payment method information.
    4. Select the day of the month that you want Auto Pay to occur on from the dropdown.
    5. Click Continue.
    6. Click Confirm auto pay to accept the terms and conditions and complete setup.

    You've successfully set up Auto Pay.

    The My Verizon app

    Open the My Verizon app and tap Set Up & Manage Auto Pay on the Home screen.

    You can also watch our How to Set Up Auto Pay video for instructions.



  4. When you enroll in Auto Pay, you'll be told when the first automatic payment will post as part of the enrollment process.

    Typically, you'll need to manually pay your upcoming bill, and Auto Pay will start the following month.



  5. Yes, you can make a one-time payment virtually anytime, even if you're set up for Auto Pay.

    Note: If you make a one-time payment near your Auto Pay date, your automatic payment may have already begun processing. This can result in a duplicate payment. You'll see a message on the page notifying you if your automatic payment is already processing. Otherwise, if you make a one-time payment your next Auto Pay will be skipped.



  6. You can make a one-time payment with your gift card at anytime. The amount will be applied to your account, and the next payment made through Auto Pay will be reduced to reflect the gift card amount.

    To make a one-time payment while set up for Auto Pay:

    1. Go to the Pay Bill page.
    2. Click More Payment Options.
    3. Select Verizon Wireless Gift Card as the payment method, and fill in the required information.
    4. Click Continue.
    5. Follow the onscreen prompts to complete your payment.

    You've successfully made a one-time payment.



  7. To update your Auto Pay date:

    1. Go to the Modify Auto Pay Account page.
    2. Click or tap Edit auto pay.
    3. In the Edit Payment Schedule section, select the new date you want.
    4. Click Update Auto Pay.
    5. Review the details and click or tap Confirm Auto Pay.

    You've successfully updated your Auto Pay date. You'll be shown a confirmation page that displays your next Auto Pay date. If your next payment is due before your next Auto Pay date, you should make your next payment manually.



  8. You can pause an automatic payment in My Verizon up to the day before it's set to post. However, you won't be able to cancel a payment on the day it's set to post.

    To stop an automatic payment:

    1. Go to the Manage Auto Pay page in My Verizon.
    2. In the Auto Pay Settings section, click Pause.

      Note: Only your upcoming payment will be paused, and Auto Pay will resume as usual on your payment date the following month.

    3. Click Confirm.

    You've successfully paused your upcoming automatic payment. Auto Pay won't make a payment until your payment date for the next month.



  9. To cancel Auto Pay:

    1. Go to the Manage Auto Pay page in My Verizon on your computer or mobile browser.
    2. Click Disable.
    3. Choose whether or not you want to save the payment method you used for Auto Pay.
    4. Click Confirm.

    You've successfully canceled Auto Pay.



Suspended/Canceled Service
  1. A future-dated payment can be set for a past due payment to secure service within the next 14 days.

    Additional payment arrangements may be available. Call #PMT from your mobile phone or (866) 266-1445 from another phone to speak to a Customer Financial Services Representative.



  2. Yes, your payment must post before your service will be reconnected.

    If you voluntarily suspended your service, please refer to our Reconnect Service FAQs for more information on reconnecting your service.



  3. If your service was suspended due to lack of payment, the full past due balance must be paid and post to the account to reconnect services. Also, a $20/line reconnection fee will be billed to your next bill cycle.

    If you suspended your service voluntarily (e.g., due to extended vacation, military deployment, etc.), there's no fee to reconnect your service. Please refer to our Reconnect Service FAQs for more information.



  4. If you're the Account Owner and you've set up a User ID other than your mobile number, you'll still be able to sign in to My Verizon to make a payment after your service is canceled.

    You can also use our Pay My Bill page to make your final payment. Please be ready to provide the following information:

    • Your Verizon Wireless account number
    • The last 4 digits of the Account Owner's Social Security Number (SSN) or the Federal Tax ID# associated with the account
    • Your billing address ZIP code

    If you're still having trouble making your final payment, please call Customer Service at (800) 922-0204.



Payment Not Showing on Account
  1. If you've made a payment that hasn't posted to your account, we'll be happy to research the issue for you.

    Please collect the following information:

    • The wireless account number that the payment was supposed to be applied to
    • A brief description of the issue
    • Your name
    • Your contact information (a phone number, email, etc. where you can be reached)
    • Documentation of your payment based on how you paid:
      • Paid in a Verizon Wireless Store: Copy of store receipt
      • Mailed Payment: Copy of front and back of cashed check or money order
      • Check by Phone: Copy of bank statement showing the debit from Verizon Wireless
      • Credit or Debit Card: Copy of credit card statement or credit card number
      • Gift Card: Gift card number or copy of store receipt where gift card was purchased

    Once you have it ready, contact Customer Service by calling (800) 922-0204 or by chat.



  2. The request can take up to 5 business days from the date of the request to research.



  3. You can receive notifications on the status of your research investigation.

    When you contact us regarding your payment issue, please let us know how you’d like to receive updates (e.g., email, text, etc.).



Prepaid Plans
  1. Refer to the Making Payments section of our Prepaid Service FAQs for information on prepaid payments.



Promise to Pay
  1. A promise to pay is a commitment to pay a certain amount by a specific date to prevent collections activity. You can set up a promise to pay arrangement in the My Verizon app, or in My Verizon with your smartphone, tablet or computer browser.

    Learn how to set up a promise to pay or a future dated check payment arrangement.



  2. Yes.

    Get step-by-step instructions on how to pay your bill on a disconnected account.



  3. A future dated check is a one-time payment made with a checking account and scheduled for a future date.

    You can schedule a check payment up to 14 days in advance in My Verizon on the Make a payment arrangement page with your smartphone, tablet or computer browser.



  4. You can set up a payment arrangement any time there's a balance on your account, either before or after the account has fallen past due.



  5. If you can't pay your bill on time, you may be able to set up a payment arrangement to avoid collections activity by setting up a payment arrangement in My Verizon on the Make a payment arrangement page with your smartphone, tablet or computer browser.

    If you don't have a My Verizon account, you can set up a payment arrangement at our Pay My Bill page.



  6. You can set up a promise to pay payment arrangement in My Verizon on the "Make a payment arrangement" page with your smartphone, tablet or computer browser or on the Pay My Bill page on Verizonwireless.com.

    We have step-by-step instructions for both methods.

    My Verizon using a smartphone, tablet or computer browser

    1. Go to the Make a payment arrangement page in My Verizon
    2. Select Schedule a promise to pay
    3. Select Total amount due to pay the whole bill or select Other Amount and enter a payment amount
    4. Enter a Payment date
    5. Tap or click Continue
    6. Review your payment arrangement and click Make a promise to pay

    You have successfully scheduled a Promise to Pay arrangement.

    Note: Eligibility requirements are in place that may make promise to pay options unavailable.

    Pay my bill page on VerizonWireless.com

    Go to the Pay My Bill page on your smartphone or computer browser.

    1. Select your account type:
      1. Access an active account
    2. Select and enter your Wireless Number or Account Number
    3. Enter your ZIP Code
    4. Click or tap Login
    5. Select a Payment option:
      1. I will pay today
      2. I will schedule a payment by check
      3. I have already paid
      4. Schedule a Promise to Pay
        1. Enter a Promise to Pay amount
        2. Enter a Promise to Pay date
    6. Tap or click Continue
    7. Review your payment arrangement and tap or click Promise to Pay


  7. Go to the Pay My Bill page on your smartphone or computer browser.

    1. Select your account type:
      1. Access a disconnected account
    2. Enter your Account Number
    3. Enter your ZIP Code and click or tap Login
    4. Select a Payment amount:
      1. Total amount due
      2. Other amount
    5. Select a payment method
    6. Click or tap Send payment

    Note: Eligibility requirements are in place that may make promise to pay options unavailable. Details will display for options that are not available.

    Go to the Pay My Bill page on your smartphone or computer browser.

    1. Select your account type:
      1. Access a disconnected account
    2. Enter your Account Number
    3. Enter your ZIP Code
    4. Select a Payment option:
      1. I will pay today
      2. I will schedule a payment by check
      3. I have already paid
      4. Schedule a Promise to Pay
        1. Enter a Promise to Pay amount
        2. Enter a Promise to Pay date
    5. Tap or click Continue
    6. Review your payment arrangement and tap or click Promise to Pay.


  8. A late fee will be applied if payment is received after the due date. A promise to pay won't prevent a late fee.



  9. If your payment arrangement was made by a future dated check and the amount committed will clear the past due balance yes, eligible accounts will be restored.

    If your payment arrangement was made by a 'Promise to Pay' only, your service will not be automatically restored until the payment amount committed posts to your account and is enough to clear the past due balance.

    A $20 per line reconnection fee will be billed to your next bill cycle.



Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.