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Pay Your Bill FAQs

Find answers to questions about paying your Verizon bill. For help about viewing billing statements refer to our Billing Statements FAQs and How To page.
General Information
  1. We offer several convenient options to pay your bill. If you have an active line on your My Verizon account you can set up Auto Pay, pay your bill in the My Verizon app or online in My Verizon. Visit the How to Pay Your Bill page for step-by-step instructions.

    The Account Owner and Account Manager can view and pay bills in the My Verizon app or online. Account Members cannot. Learn more about account roles.

    A $7 Agent Assistance Fee applies to any payment or promise to pay arrangement made with a Customer Service Representative over the phone.

    • For Customer Service Representative assisted payments made with a credit card, debit card or an electronic check, you'll see the Agent Assistance Fee on your card billing statement or account statement.
    • If any Customer Service Representative assisted payment is canceled or returned, the Agent Assistance Fee still applies.

  2. If your bill is higher and you're not sure why, you can find the reasons in the My Verizon app or online. Here's how: In the My Verizon app, tap See Why on the My Bill screen. In your online bill, go to the What's Changed page.

    On the Bill Changes screen, you'll see a detailed side-by-side comparison of your current bill and last month's bill. If you have multiple lines on your account, you can see the charges for each line to know exactly why your bill changed.

    Here are some reasons your bill may be higher:

    • Were there any overages? If you're regularly going over your data allowance, you can change your plan anytime online in My Verizon or with the My Verizon app.

    • Did someone use more data, voice or text than expected? In the Get the details section of the View bill page, tap or click Data, talk and text activity to see how much each line used that month. To keep better control over the heavier users on your account, Verizon Smart Family™ lets you limit how much they can use.

      Note: Unlimited plans don't show data usage on the bill.

    • Did you upgrade your plan? If you added more data to your plan, your next bill will be higher. Your monthly charges may have increased to offer greater allowances.

    • Did you purchase a new device? If you ordered a new device using device payments, the monthly charge for this device will be added to your bill.

    • Did you add a new device? When you activate a new device, you'll see an activation fee on your next bill for the new line of service.

    • Did you upgrade a device? When you upgrade a device on an existing line, you'll see an upgrade fee on your next bill.

    • Did you subscribe to or upgrade any products or services? If you signed up for a monthly service like Verizon Smart Family or upgraded your Verizon Cloud storage, the additional charge will appear on your bill.

    • Has the amount of surcharges and government taxes & fees increased? On the What's Changed page, you can compare these between your current and last bill. Look for the Surcharges row and the Government taxes and fees row.

    • Did you set up or cancel a payment arrangement with a Customer Service Representative over the phone? If so, you'll see a $7 Agent Assistance Fee.

    • Credits: If there are credits on your bill, they’ll appear in the My Bill section under One-time charges & credits.

    • Line access fee: To see how much the line access fee is for a line, tap or click View Bill Details and choose the line you want to view. Under Monthly Charges, there's a row showing the line access fee.

      Note: If you have Go Unlimited, Beyond Unlimited or Above Unlimited, the line access fee is included in the monthly plan cost for your device rather than listed separately.

    • Total charges (account): In the Get the Details section, tap or click View Bill Details. The total is displayed under the Plan and Account section.

    • Total charges (individual lines): In the Get the Details section, tap or click View Bill Details. Select which line you want to view charges for. The total charge for that line will display.

    • Taxes, surcharges and fees: On the My Bill page in the Summary section, there are two sections: Surcharges and Government taxes & fees. These show the total for the account. To see the specific surcharges, government taxes & fees for each line, tap or click View Bill Details and select the line you want to view fees for.

    • One-time charges: You'll see the $7 Agent Assistance Fee for payment arrangements made with a Customer Service Representative over the phone.

  3. You can pay online on the Pay Bill page in My Verizon by any of the following methods:

    • Check
    • Credit, debit or ATM card with a logo for one of the following companies:
      • Visa®
      • MasterCard®
      • Discover®
      • American Express®
      • PULSE®
      • NYCE®
      • STAR®
    • Verizon Wireless Gift Card

    Learn how to set up a saved payment method.

    Note: You can also pay cash in Verizon Wireless stores.

  4. We don't charge fees for using any of our self-serve payment methods, such as the My Verizon app, online in My Verizon or using Auto Pay. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.

    A $7 Agent Assistance Fee will be charged for any payment or payment arrangement made with a Customer Service Representative over the phone.

  5. Yes, there's a $25 non-sufficient funds fee for a returned check.

  6. A payment account is saved payment method (i.e., a checking account or credit / debit card) that has already been verified. Payment accounts are convenient and save time. They let you make a payment without having to enter your checking account or credit/debit card information each time.

    You can set up multiple payment accounts and store them in your online account. Then you'll have options to choose from the next time you want to pay your bill.

    Note: For security purposes, any payment account stored in your account will be automatically removed if it's not used for a period of 6 months.

    Learn how to set up a saved payment method.

  7. Yes, you can schedule a one-time payment up to 14 days in advance when using a checking account.

    To schedule a one-time payment:

    1. Go to the Pay Bill page in My Verizon on your computer or mobile browser.
    2. Enter the amount you want to pay.
    3. In the Payment Method section, select the option to pay with a new or saved checking account.

      • Pay with a saved account:
        • Select the account you want to pay with.
        • Enter or choose a Payment date.
        • Tap or click Continue.
      • Pay with a new account:
        • Select Checking account.
        • Enter the payment information and select a Payment date.
        • Tap or click Continue.
    4. Follow the onscreen prompts to complete the transaction.

    You've successfully scheduled a one-time payment in advance.

    Note: You may cancel a scheduled payment up to the day before the payment date, but not on the scheduled payment date.

  8. You can view your payment history for the past 18 months with the My Verizon app and the My Verizon website.

    My Verizon app

    1. Open the menu on the top left and tap Bill.
    2. Tap History. Your billing history will display.
    3. To view all types of payments, tap View all payments.

    My Verizon website

    Go to the Payment History page in My Verizon.

    Not only can you view your payment history on the My Verizon website, you can also run a report of your payment history during a specific time frame and save it as a .PDF or .CSV file.

  9. Scheduled payments: It will be debited from your checking account or charged to your credit/debit card on the scheduled payment date.

    One-time payments: It will be debited or charged within 24 hours of submitting the payment.

  10. Refer to the Making Payments section of our Prepaid Service FAQs for information on prepaid payments.

  11. Related

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