Promise to Pay FAQs

General Information

  1. What's a promise to pay?

    A promise to pay is a type of payment arrangement and a commitment to pay a certain amount by a specific date to prevent collections activity. You can set up a promise to pay arrangement in the My Verizon app, or in My Verizon with your smartphone, tablet or computer browser. You'll need to create a My Verizon login if you don’t have one before you can set up a promise to pay.

    Learn how to set up a promise to pay payment arrangement.

    A $7 Agent Assistance Fee will be charged for any payment arrangement made with a Customer Service Representative over the phone or in a Verizon store.

  2. When can I set up a promise to pay?

    You can set up a promise to pay any time there's a balance on your account, either before or after the account has fallen past due.

  3. How many promise to pay arrangements can be set up at one time?

    Depending on your eligibility, you can have up to two promises to pay set up at any one time when using the My Verizon app, and one set up when using My Verizon online.  

    When you use the My Verizon app to schedule two payments, they can be the following combinations:

    • Two future dated payments
    • Two promises to pay
    • One future payment and one promise to pay

     

  4. How do I set up a promise to pay?

    You can set up a promise to pay payment arrangement in My Verizon with your smartphone, tablet or computer browser, or in the My Verizon app.

    Find step-by-step instructions for both methods on our How to set up a payment arrangement page.

  5. Are there fees related to setting up Promise to Pay?

    We don't charge fees for using any of our self-serve payment methods, such as the My Verizon app or online in My Verizon.

    A $7 Agent Assistance Fee will be charged for any payment or payment arrangement made with a Customer Service Representative over the phone.

  6. How do I confirm that a Promise to Pay is set up?

    When you set up a Promise to Pay you should receive a confirmation email or text message. You can also check My Verizon to confirm your payment arrangement is set up.

    To confirm Promise to Pay is set up:

    1. Go to the Make a payment arrangement page in My Verizon.
    2. Here you can see if your Promise to Pay arrangement is set up.
isTealiumFlag=true