Promise to Pay FAQs

General Information

  1. What's a promise to pay?

    A promise to pay is a type of payment arrangement and a commitment to pay a certain amount by a specific date to prevent collections activity. You can set up a promise to pay arrangement in the My Verizon app, or in My Verizon with your smartphone, tablet or computer browser.

    Learn how to set up a promise to pay payment arrangement. Note: You can have a maximum of one promise to pay arrangement set up on your account at one time. Multiple lines under one account cannot have promise to pay set up simultaneously.

    Learn more about payment arrangements

    A $7 Agent Assistance Fee will be charged for any payment arrangement made with a Customer Service Representative over the phone or in a Verizon store.

  2. When can I set up a promise to pay?

    You can set up a promise to pay any time there's a balance on your account, either before or after the account has fallen past due.

  3. How many promise to pay arrangements can be set up at one time?

    You can have a maximum of one promise to pay arrangement set up on your account at one time. Multiple lines under one account cannot have promise to pay set up simultaneously.

  4. How do I set up a promise to pay or a future dated check payment arrangement?

    You can set up a promise to pay payment arrangement in My Verizon on the "Make a payment arrangement" page with your smartphone, tablet or computer browser or on the Pay My Bill page on Verizonwireless.com.

    Find step-by-step instructions for both methods on our How to set up a payment arrangement page.

  5. I don't have a My Verizon account, or my account is inactive. How can I set up a promise to pay arrangement?

  6. Are there fees related to setting up Promise to Pay?

    We don't charge fees for using any of our self-serve payment methods, such as the My Verizon app or online in My Verizon. However, you should check with your bank or credit card company to see if they charge a fee for processing the transaction.

    A $7 Agent Assistance Fee will be charged for any payment or payment arrangement made with a Customer Service Representative over the phone or in a Verizon store.

  7. How do I confirm that Promise to Pay is set up?

    When you set up Promise to Pay you should receive a confirmation email or text message. You can also check My Verizon to confirm your payment arrangement is set up.

    To confirm Promise to Pay is set up:

    1. Go to the Make a payment arrangement page in My Verizon.
    2. Here you can see if your Promise to Pay arrangement is set up.
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