Payment Arrangements & Promise to Pay FAQs



We all have financial emergencies and times when bills are higher than we thought they'd be. When you can't pay your Verizon Wireless bill on time, setting up a payment arrangement can keep your account from collections activity and service interruption.

Use these FAQs to learn about your payment options and how to set up a payment arrangement. Or go right to My Verizon online or the My Verizon app to set up a payment arrangement today.

What a payment arrangement is and how it can help

  1. What's a payment arrangement?

    When you need more time to pay your Verizon Wireless bill, you can make an agreement to pay us on a date that’s after your original bill's due date.

    Setting up a payment arrangement:

    • Lets us know you plan to take care of your bill
    • Can keep your Verizon Wireless service from being interrupted
    • Can keep collection activity on your account from starting
  2. How does a payment arrangement work?

    Let's say your $100 bill is due tomorrow and you're short on funds. You can go to My Verizon online or use the My Verizon app to set up an arrangement to pay $100 next Friday.

    Or you might be able to divide the payments and pay some of the bill today and the rest next Friday.

    The arrangememts available to you are based on your account. You may be able to pay your past due balance by:

    • Setting 1 or 2 payments to be deducted automatically from your bank account, credit or debit card (called a future-dated or scheduled payment).
    • Setting a date to come back and make the payment(s) yourself (called a promise to pay).

    Learn more about your payment arrangement options.

  3. Who can set up a payment arrangement?

    Anyone can make a payment on an account, but you have to be the Account Owner or an Account Manager to set up a payment arrangement.

  4. I'm already past due on my Verizon Wireless bill. Can I make a payment arrangement?

    Yes. You can set up a payment arrangement any time you have a balance on your account, either before or after the account becomes past due.

    Before your bill due date: If you already know you can't pay all or some of your bill on time, avoid collections activity and service interruption by setting up a payment arrangement to pay the bill after the original due date.

    After your bill due date: You can still set up a payment arrangement. However, any time you go past your due date without payment you might not avoid late fees, collections activity and/or service interruption.

  5. Does setting up a payment arrangement protect my account from going to collections or having my service interrupted?

    Yes. When you set up a payment arrangement you're letting us know you’re going to be late with payment and that you're taking care of the situation. That keeps you from having your account experience collection activity and from having your Verizon Wireless service interrupted.

    Keep in mind, you need to make your payment on the payment agreement date to keep past due activity from starting on your account.

  6. Will I get a late payment fee if I set up a payment arrangement?

    Yes. A fee for late payment is still charged to your account any time a past due balance is greater than $5.* A payment arrangement doesn't stop the late fee.

    A late payment fee can be charged to your account as early as the day after the original bill's due date. Late fee charges are charged at the rate of 1.5% of the balance that wasn't paid by the due date or $5 (whichever is greater) or as permitted by law.

    For example, if your unpaid balance is $50, each month until you're current, a late fee of $5 is charged to your bill (since 1.5% of $50 is less than $5).

    *In Arizona, the late fee is added if the balance is $10 or greater.

  7. Is there a charge or fee for setting up a payment arrangement?

    There's no charge to set up a payment arrangement through:

    • My Verizon online
    • My Verizon app
    • Our automated phone system (dial #PMT)
      • Note: The ability to divide your balance into 2 payments isn't available by phone.

    Keep in mind, we charge a $7 agent assistance fee if a Solutions Specialist in a retail store, a Chat Representative or a representative on the phone helps you set up a payment arrangement.

  8. My service was shut off because I didn't pay my bill. Will my service be restored after I make a payment arrangement?

    If your service was suspended for past due payments, we start your service again when we receive the full amount that’s past due.

    If you:

    • Schedule a payment and the payment amount you scheduled will clear the past due balance then we restore your service. (This is based on your payment history and isn’t true for everyone.)
    • Made a promise to pay arrangement - When the payment(s) post to your account and we’re sure the payment(s) clear the past due balance, we can then restore your service.

    Keep in mind that a $20 per line reconnection fee is charged to your next bill.

Payment arrangement options

  1. What options and how much extra time do I have when I make a payment arrangement?

    When you make a payment arrangement, you're arranging to pay your entire past due account balance. Your payment options depend on your account history with us.

    Payment arrangement due date: How much of an extension you can get to pay your balance due is based on your account history. It's usually about 2 weeks past your original bill’s due date.

    Payment options: Depending on your account history, your options could be either:

    Schedule a payment: This is also called a future-dated payment. It's when you set a payment to be automatically deducted from your payment method (debit card, credit card, check [EFT]) on a date you choose to pay. You can:

    • Schedule a date to pay part or all of your account balance.
    • Schedule 2 different dates to pay parts of your account balance (called "split payments").

    Set up a promise to pay: A promise to pay means you didn’t schedule any automatic payment and it’s up to you to come back and pay us on the date that you chose. You can:

    • Promise to pay part or all of your account balance by a certain date.
    • Promise to pay parts of your balance on 2 different dates (split payments).

    Ready to set up a payment arrangement? It’s easy in My Verizon online or the My Verizon app.

  2. How many payment arrangements can I have on my account?

    The arrangements you can make depend on your account history. Your options display when you set up the arrangement online or in the My Verizon app. You could be able to set up:

    • 1 scheduled payment
    • 2 scheduled payments (split payments)
    • 1 promise to pay
    • 2 promises to pay (split payments)
    • 1 scheduled payment and 1 promise to pay (in either order)

Setting up your payment arrangement

  1. How do I set up a payment arrangement online?

    You can schedule a payment or set up a promise to pay with:

    • My Verizon online - From the top menu, choose Pay Bill to go to your Payment Options. Choose Set up a payment arrangement. Your specific options for making a payment arrangement display.
    • My Verizon app – Tap the menu at the upper left. Select Payment Options. Swipe left to choose a payment method and follow the prompts to set up the payment arrangement.

    You can also set up an arrangement with our phone system. Dial #PMT, enter your account PIN and follow the prompts.

    Note:

    • The option to divide your balance into 2 payments isn’t available through our automated phone system.
    • We charge a $7 agent assistance fee if a Solutions Specialist in a retail store, a Chat Representative or a representative on the phone helps you set up a payment arrangement.

Confirming your payment arrangement is set up

  1. How do I know if the payment arrangement I set up went through?

    After you’re finished setting up the payment arrangement online or with the My Verizon app, you get a text and/or an email that confirms your arrangement (based on your notification preferences).

    You can also check My Verizon or the My Verizon app to be sure your payment arrangement is set up:

    • My Verizon online: From the top menu, choose Bill, Payment Options and choose Manage payment arrangements.
    • My Verizon app: Choose Bill from the top menu, then choose Manage Payment Arrangement.

Canceling or changing your payment arrangement

  1. What if I can't pay on the payment date I set up?

    Depending on your account history, you may be able to cancel the entire payment arrangement and set up a new one with a different payment date or amount.

    Keep in mind:

    • Canceling or changing a payment arrangement could affect your ability to make another arrangement in the future.
    • Not everyone can cancel and reschedule; it depends on your account history with us.

    Your options display when you use My Verizon online or the My Verizon app.

  2. How do I cancel a payment arrangement I set up?

    Whether or not you can cancel a payment arrangement depends on your account history with us. Your options display when you use My Verizon online or the My Verizon app.

    Keep in mind:

    • Canceling or changing your arrangement can affect your ability to make another arrangement in the future.
    • You can cancel the payment arrangement up to 1 day before the payment date.

    To cancel your payment arrangement:

    • My Verizon online: Go to Manage Payment Arrangements. Or choose Bill from the top menu, then choose Payment History. Follow the prompts to cancel your arrangement.
    • My Verizon app: Choose Bill, then Manage Payment Arrangement. Follow the prompts to cancel your arrangement.
    • By phone (our automated system) - Dial #PMT. You get a message that a payment is on file and an option to cancel it.

    After you cancel, you can set up a new payment arrangement.

  3. How do I make changes to a payment arrangement I set up?

    The changes you can make to your payment arrangement depend on your account history with us and display in My Verizon online or the My Verizon app. You options may include:

    Payment amount: You can always pay more than the amount you set up in your agreement. If you want to pay less, you have to cancel the entire payment arrangement and set a new payment arrangement with a different amount.

    Payment date: You can't change the amount or date for a payment arrangement you set up. Instead, you have to cancel the entire payment arrangement and set a new payment arrangement with a different date.

    Payment method: You can change the payment method to any method (e.g., check, credit card, debit card, etc.). You can also change a scheduled payment to a promise to pay or vice versa.

    To change a payment method:

    • My Verizon online: Go to Make payment arrangements. Click Payment Options, then under Recent activities click Manage payment arrangement. Select Edit or Pay now next to the payment arrangement you want to change.
    • My Verizon app: Tap the Menu in the top left and select Bill. Tap Manage payment arrangement. Tap Edit to make changes to the payment method.

Making payments on your payment arrangement

  1. How can I pay off my payment arrangement?

    How you make your payment depends on which kind of arrangement you set up:

    • Scheduled a payment: When you make your arrangement, you set your payment to be automatically deducted from a credit card, debit card, e-check or ACH payment from your bank account.
    • Promise to pay: You can manually pay the amount due in any way that we accept payment. Visit our Bill Pay FAQs for a list of ways you can pay.

    Keep in mind: If you plan to send us a check by mail, we have to receive the check by the agreed-upon payment date. Be sure to allow enough time for postal mail.

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