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Verizon Selects FAQs

General Information
  1. What is Verizon Selects?

    Verizon Selects, part of the AOL Advertising Network, helps make marketing you see more personalized and useful to you across the devices and services you use.

    Verizon Selects uses:

    1. Information about your wireless device and how you use it - including web addresses of the sites you visit, similar information about apps and features you use, as well as device and advertising identifiers.

    2. Information about your device location including network data and location information transmitted by apps and sites you permit to use your device location.

    3. Your postal and email addresses.

    4. Information about your Verizon products and services and how you use them (such as data and calling features and use, Fios service options, equipment and device types). Some of this information is CPNI (Customer Proprietary Network Information), which is information about the quantity, type, destination, location, and amount of use of your Verizon telecommunications and interconnected voice over internet protocol (VoIP) services and related billing information.

    5. Information we get from other companies (such as gender, age range, interests, shopping preferences, and ad responses) or that you provide.

    6. Information advertisers share with us to better target their own advertising.

    This information may be combined with information the AOL Advertising Network collects when you use AOL Services and visit third-party websites where AOL provides advertising services (such as web browsing, app usage, and location), as well as information that AOL obtains from third-party partners and advertisers. This information is described in the AOL privacy policy.

    The advertising program uses online and device identifiers including AOL browser cookies, advertising IDs from Apple and Google, and one created by Verizon, known as a Unique Identifier Header or UIDH. Verizon includes a UIDH in the address information of Internet requests going to Verizon companies (including AOL) and to a small number of partners to help deliver services unrelated to advertising, such as authentication of devices on our network. When you join Verizon Selects, the UIDH may also be shared with partners who help us provide advertising services. Verizon partners are authorized to use the UIDH only as part of Verizon and AOL services and not for their own separate uses. More information about the UIDH can be found here.

    For more information, watch our "What is Verizon Selects" video.

    Review the full Verizon Selects Participation Agreement.



  2. If I participate in Verizon Selects, will you share data that identifies me with non-Verizon companies?

    We do not share information that identifies you personally as part of these programs other than with vendors and partners who do work for us. We require that these vendors and partners protect the information and use it only for the services they are providing us.



  3. Will the advertising program use information obtained from accessing or reading my emails or texts?

    No, information will not be obtained from reading the content of your emails or texts.



  4. Where will I see advertising?

    You'll see ads in the same places you see them today, such as on websites and in apps on the devices you use or via mail, email or text when you have approved it.



  5. What types of devices will receive advertisements?

    Devices you have on your Verizon Wireless account and those you use to log in to My Verizon will receive ads. In addition, you may receive advertising on devices you use to connect directly to AOL sites and services, or on third party sites where AOL provides advertising services. If you share your mobile hotspot with others, ads relevant to you may also appear on other connected devices.



  6. What types of accounts may participate?

    Consumer and small business customers may participate in Verizon Selects. Corporate or government accounts aren't eligible to participate. Certain other lines may also be ineligible (e.g., lines that an Account Owner has requested be blocked from participation). If you share your mobile hotspot with others, data transmitted using that hotspot may also be used in Verizon Selects.



  7. How can I join Verizon Selects?

    You can learn more about how to participate by visiting the Verizon Selects Preferences Center in My Verizon and following the prompts to opt in.



  8. If I provided my consent to participate in Verizon Selects, and then I turn off the location-based services settings on my mobile device, will my location information still be collected and used for Verizon Selects?

    This program may use location information collected from apps or sites you permit to collect it. This type of data will not be collected if you turn off the location service settings on your device. However, the program also uses location information that Verizon collects from our network, which is not related to the location settings on your device and will continue to be used even if you turn off the location service settings on your device.If you do not want the advertising program to use your location information, you can withdraw your consent at any time by visiting the Verizon Selects Preference Center.

    You can also instruct Verizon to stop using past data it has collected about your web browsing and location to direct ads in the Verizon Selects program by visiting the Verizon Selects Preference Center. Information previously collected may continue to be used for analytics and modeling purposes.

    AOL and Verizon also offer apps and other services that involve the collection of location information from your device (for example, MapQuest). When you turn off location based services on your device or use other device controls, the ad programs will not receive location information from these apps. AOL may also use location information provided by advertisers themselves. More details can be found in the AOL Supplemental Mobile Terms of Service and Privacy Policy.



  9. If I provide my consent, how long will you keep and use my data for Verizon Selects?

    You will remain a participant in Verizon Selects until you withdraw your consent. Information used for Verizon Selects while you are a participant may be kept for up to three years.



  10. What kind of choices do I have as to whether my information is used for Verizon Selects?

    We won't use your information for Verizon Selects unless you provide your consent by opting in. Once you are a participatant in Verizon Selects, you can visit the Verizon Selects Preference Center to:

    • Instruct Verizon to stop using past data it has collected about your web browsing and locations to direct ads in the Verizon Selects program. Information previously collected may continue to be used for analytics and modeling purposes.

    • Disable other lines on your account from participating if you are the account owner or account manager.

    • Stop participating in Verizon Selects.


  11. How will I know that my Verizon Selects choices have been processed?

    When you make a choice from the Verizon Selects Preferences Center, a confirmation message will display after your choices are saved. You can also view your current status.



  12. Do I have choices about being part of the AOL Advertising Network?

    You have choices about how AOL uses your information for advertising purposes. You can opt-out of receiving interest-based ads when you browse the web by visiting the Digital Advertising Alliance's consumer choice page and selecting "AOL Advertising." This opt-out choice will apply only to the browser you are using when you opt-out, so if you are using multiple browsers or devices, you will need to repeat this process on each. Please note that blocking or deleting cookies in your browser may cancel your choice to opt-out.

    You can make your opt-out choice apply to any browser you use while signed into AOL by adjusting your AOL Marketing Preferences.

    You can also opt-out of receiving advertisements targeted to your mobile device using the "Limit Ad Tracking" or similar capability on your device or by following the instructions provided at this Mobile Device Choices page.



  13. Can I opt-out of these advertising programs by deleting my browser cookies?

    No, using browser controls such as clearing cookies on your device or clearing your browser history is not an effective way to opt-out of the Verizon and AOL advertising programs. Instead, if you want to opt-out, you should take the steps outlined above.



  14. I have added my phone number to the Federal Do Not Call registry, or have told Verizon that I don't want to receive certain kinds of marketing, such as mail, emails or phone calls. How do these choices affect my participation in Verizon Selects?

    Your decision to participate in Verizon Selects is independent of any other choices you've made previously. 



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