Verizon Up Rewards FAQs

Verizon Up is the Verizon Wireless rewards program that gives you rewards you want—plus exclusive member discounts, extras and perks.

General Information and Membership

  1. What is Verizon Up?

    Verizon Up is the Verizon Wireless rewards program that gives you rewards you want—from tech to dining to stage-side concert and sports experiences.  And, enjoy Bonus Rewards, and Local Offers – surprises, extras and discounts.

  2. Am I eligible for Verizon Up?

    You're eligible as long as you have the following:

    • Have a smartphone with an active Verizon Wireless account in good standing.
    • Be on a standard monthly plan, such as the unlimited plans, shared data plans , Just Kids or basic plans. Note: Business and prepaid accounts aren't eligible for Verizon Up at this time.
    • Be a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands).
    • Have the My Verizon app downloaded on your smartphone.
    • Be 18 or over.
  3. How do I enroll in Verizon Up?

    It's easy to enroll in Verizon Up:

    1. Log into the My Verizon app.
    2. Tap Verizon Up in the navigation menu in the upper left corner.
    3. Then follow the prompts.

    It's fast, free and easy to join.

    Note: Business and prepaid accounts aren't eligible for Verizon Up at this time.

  4. How does Verizon Up work?

    Once enrolled, your account will get one credit* every month after you pay your bill. One credit gets you one reward of your choice. And, receive Bonus Rewards, Local Offers, surprises, extras and discounts just for being a Verizon Up member.

    *Credits expire 30 days after being added to your account. Mobile + Home Rewards participants get $10/month in Device Dollars on top of other Verizon Up rewards.

  5. What type of rewards can I claim?

    Verizon Up has different kinds of rewards you can claim.

    Rewards:

    Rewards could include Device Dollars toward your next device purchase, discounts on an accessory or gift cards. You can claim one reward for one Verizon Up credit.

    Bonus Rewards:

    Bonus Rewards are member perks, surprise extras and discounts that you can claim anytime, no credits required. They're always waiting for you, always changing and available to all Verizon Up members.

    Local Offers:

    Local offers are discounts just for Verizon Up members. They are available every day in the app and can save you up to 50% at dining spots and activities near home or when traveling in North America. No credits are required.

    Super Tickets:

    These are your chance to get attend prime sporting events and concerts, get new devices and products and more. All it takes is one credit. You'll see a ticket availability countdown on each Super Ticket.

    Once the countdown reaches zero, you can try to claim the tickets. They are first-come, first-serve and only a limited number of Super Tickets are available. As an Account Owner or Manager, you can claim one Super Ticket every six months. You may claim one high-value Super Ticket only once every 24 months — for example, a Fly Away Super Ticket to the Super Bowl.

    Additional terms and conditions may apply.

  6. How do I find Verizon Up?

    In the My Verizon app.

    1. Open the app.
    2. Tap the 3-line navigation icon in the upper left corner of your device.
    3. Tap Verizon Up.

    If you can't find Verizon Up, then download or upgrade to the latest version of the My Verizon app:

  7. Do Verizon Up credits or rewards expire?

    Verizon Up credits expire after 30 days, and many rewards also have expiration dates.

    Read the reward details carefully so you know what it is.

Receiving Credits

  1. How do I receive Verizon Up credits?

    Every month, your account will get 1 credit. It can take up to 3 days to show in the app after you pay your bill. 1 credit gets you 1 reward of your choice.

    *Credits expire 30 days after being added to your account.

  2. When do I start receiving credits and how long do I have to use them?

    You start receiving Verizon Up credits with the first bill you pay after enrolling.

    • You start receiving Verizon Up credits with the first bill you pay after enrolling. You get one credit for paying each monthly bill. It can take up to 3 days to show in the app. Credits expire 30 days after they're added to your account.
  3. How do I track my credits and rewards?

    Track your Verizon Up credits in the My Verizon app.

    1. Tap the 3-line navigation menu icon in the top left of the My Verizon app.
    2. Select the Verizon Up tab in the navigation menu of the new My Verizon app.
    3. Tap Track to see all of the credits you’ve received and when they expire.
  4. How long before I can see my credits in the My Verizon app?

    Credits update within 3 days after paying your bill.

Choosing Rewards

  1. How often do Reward options change?

    The rewards options can change at any time. 

  2. How do I claim a Reward or Bonus Reward?

    1. On the Choose tab, tap the reward you want.
    2. Tap Claim now.
    3. If you want to use it right away, tap View details.
    4. Then tap Use now.
    5. Otherwise, your reward will be saved on the Use tab.
  3. How do I claim and use a Local Offer?

    1. On the Choose tab, tap the Local Offers card.
    2. Search the available Local Offers by your location, merchant name (e.g. McDonald's) or offer type (e.g., pizza).
    3. Select the offer.
    4. Visit the merchant location to claim the offer.
    5. Tap Use now and show the merchant.
  4. How do I use a claimed reward?

    1. Go to the Use tab in Verizon Up and select the claimed reward you'd like to use.
    2. Tap the reward card from the Use tab to find the redemption instructions for that reward.
  5. Who can claim a reward? Who can use a reward?

    All Verizon Up members can claim and use Bonus Rewards and Local Offers. Only Account Owners and Account Managers can use credits to claim rewards and Super Tickets.

    Learn more about Verizon Account Roles.

  6. Why do I see a lock on one or more of my rewards?

    You will see a lock on rewards and Super Tickets if you're an Account Member. Account Members can see available rewards or Super Tickets, but only Account Managers and Account Owners can claim or use these rewards.

  7. Are Verizon Up credits and rewards transferable?

    No, credits and rewards are specific to each account.

  8. The reward I really wanted is no longer available. Where did it go?

    Rewards can change at any time.  Claim your rewards as soon as you find something you like. Quantities are limited.

    Local Offers expire based on merchant and location participation. Local Offer availability may change daily.

  9. Why do I see different rewards from the last time I used Verizon Up?

    Rewards can change at any time based on availability.

    Bonus Rewards refresh throughout the month when new rewards become available. Check the use-by date on each reward to claim and use them in time. Quantities are limited.

    Local offer availability may change daily.

  10. Why did I lose one of my credits?

    Credits expire after 30 days. Once you earn a credit, you have 30 days to choose your reward.

  11. Why do I see rewards on the Choose tab, but can't claim them?

    If you're an Account Owner or Account Manager, you might not have a credit available. Or you're an Account Member and don't have the ability to claim rewards.

    Learn more about Verizon Wireless Account roles.

  12. Can I claim rewards over the phone, in a Verizon retail store, or on the website?

    No, rewards can only be claimed through the My Verizon app.

Using Rewards

  1. Why can't I access some rewards in the Use tab?

    It might be because of your account role. Only Account Owners and Account Managers can access all reward details from the Use tab.

    Account Members can only access their own Bonus Rewards.

  2. Why doesn't the Use now button work?

    If the Use now button is inactive, then the reward has already been used or you have Account Member status. Only Account Owners and Account Managers can use rewards and Supertickets.

  3. I marked a reward as used. How do I undo this?

    You can't. For some rewards, you may still be able to view the reward details, such as the expiration date, or how to use instructions. Just tap the card to view them.

  4. Why can't I see the code to use my reward?

    It might be because of your Account role. Only Account Owners and Account Managers can see codes to use a reward.

  5. I've changed my mind and no longer want the reward I chose. Can I change it?

    No. Once a reward is claimed, it can't be returned or exchanged.

  6. Why do I see rewards on my Use tab, but can't use them?

    It might be because of your Account role. Only Account Owners and Account Managers can use a reward.

  7. I tried to use a data reward but it didn't get added to my account. What do I do?

    Please contact Verizon Wireless Customer Service at (866) 895-5579.

Super Tickets

  1. When can I claim a Super Ticket?

    As an Account Owner or Manager, you can claim one Super Ticket every six months. You may claim one high-value Super Ticket only once every 24 months — for example, a Fly Away Super Ticket to the Super Bowl.

    Once a Super Ticket is available, use a credit to claim it on the Choose tab.

     

  2. How do I receive my Super Ticket?

    We'll email you 3 business days after the Super Ticket has been claimed.

  3. I thought I claimed Super Tickets but now they're all claimed. Can I still get them?

    Because Super Tickets are available on a first-come, first-served basis, they may be gone by the time you finish the claim process.

  4. Can I resell Super Tickets or other rewards I've claimed?

    No. We may cancel your Verizon Up membership if resale is suspected.

  5. I entered the wrong details when claiming my Super Tickets. What should I do?

    Please call Verizon Up Customer Service at (866) 895-5579.

Device Dollars

  1. What are Device Dollars?

    Device Dollars are rewards that can be claimed, saved over time and used on a smartphone, basic phone or tablet upgrade or new line of service.

    Your Device Dollars expire 24 months after you claim them. However, you decide to use your Device Dollars and tap Get Code, you have 30 days to make your purchase.

  2. How do I use my Device Dollars?

    When you're ready to use your Device Dollars:

    1. Tap on the Device Dollars reward card in the Use tab of Up.
    2. Tap Get Code in the reward. All the Device Dollars you have when you create this code will be applied to one purchase.

    You have 30 days to complete your purchase using your code.

    Learn how to purchase a device with your Device Dollars.

  3. How do I purchase a device with Device Dollars?

    You can purchase a device using Device Dollars with the My Verizon app, in a store or over the phone with a Sales rep.

    My Verizon app

    1. In the My Verizon app, tap Use now on the Device Dollars card to get a promo code/barcode for the combined amount.
    2. When you shop in the app or on the website, you'll be asked if you'd like to use your Device Dollars. Just check the box to apply them.

    Device Dollar rewards must be applied at time of purchase.

    In a Verizon store or at an Authorized Retailer

    A representative will apply your Device Dollars to your purchase. Once you've selected a new device, the representative will process your purchase, including your Device Dollars.

    Redemption within Verizon Authorized Retailer locations is applied as a credit to your account within 1-2 bill cycles.


    Over the phone with a Sales rep

    1. Once you've selected a new device, open the My Verizon app and go to the Use tab of Verizon Up.
    2. Tap through your Device Dollar reward card to see the code and PIN on the reward card you'll need to provide to the telesales rep before completing your purchase. Visit our Contact Us page for more details.

     

  4. When do my Device Dollars expire?

    Your Device Dollars expire 24 months after you claim them. During the 24 months, once you decide to use your Device Dollars and receive a code, you have 30 days to use your Device Dollars.

  5. Why is the Device Dollars reward card locked?

    It might be because of your account role. You must be an Account Owner or Account Manager in order to view and claim Device Dollar rewards.

Additional Questions

  1. Who can I call with questions about my Verizon Up account?

    If you have a question about Verizon Up, you can call Verizon Up Customer Service at (866) 895-5579.

    • Monday-Friday: 8:00 AM - 8:00 PM ET
    • Saturday-Sunday: 8:00 AM - 6:00 PM ET
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