Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
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Apple® iPhone® 6s
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V20™
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Hum+ by Verizon
Google Pixel XL
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Stylo™ 2 V
DROID MAXX 2
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DuraForce PRO with Sapphire Shield
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DuraXV
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LG G2
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LG Exalt™
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
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DROID TURBO 2 - Designed by You
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Lancet™
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DROID RAZR MAXX by MOTOROLA
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Nokia 2366i
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DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
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Verizon Wireless USB720 Modem
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Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
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Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
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Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
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LG VX8360
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HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
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LG VX5400
Delphi Connect
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Motorola W385
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Sony Xperia® PLAY
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Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
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DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
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DROID INCREDIBLE by HTC
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Sharp KIN™ ONE
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DROID 2 GLOBAL by MOTOROLA
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Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
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Gateway® LT2016u Netbook
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HTC Apache XV6700
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LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
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G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
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LG Fathom®
LG Clout™
Motorola Krave™ ZN4
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Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
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HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
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Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola moto e4 plus™ Prepaid
ASUS ZenPad™ Z8s
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
ASUS ZenFone™ AR
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force edition
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Verizon Up FAQs

Verizon Up is our new Verizon Wireless rewards program, providing you the opportunity to earn rewards and receive special offers. Experiences you won't stop talking about. Rewards you really, really want.

General Information and Membership
  1. What is Verizon Up?

    Verizon Up is our new Verizon Wireless rewards program, providing you the opportunity to earn rewards and receive special offers. Experiences you won't stop talking about. Rewards you really, really want.



  2. Who's eligible for Verizon Up and how do I enroll?

    It's easy to enroll in Verizon Up:

    • Have an active Verizon Wireless account in good standing.
    • Be on a standard monthly plan, such as the new Verizon Plan (including Unlimited), The Verizon Plan or MORE Everything®, and America's Choice plans.
    • Be a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands).
    • Have access to the new My Verizon app from a smartphone.
    • Must be 18 or over.
    • Enroll in the Verizon Selects advertising program or already be enrolled.

    Just open the new My Verizon app, tap the Verizon Up tab from the navigation menu and follow the prompts.

    Note: Business and prepaid accounts aren't eligible for Verizon Up at this time.



  3. How does Verizon Up work?

    You earn credits just by paying your monthly bills, and you can use these credits for a variety of rewards.

    Once you join Verizon Up, you will earn one credit for every $300 you spend on Verizon Wireless products and services on your monthly bills (before fees and taxes). This amount will add up over time through your successive monthly bills.

    After earning a credit, you'll have the ability to select a reward. Only 1 credit is required to claim a reward.



  4. What type of rewards can I claim?

    There are 3 primary rewards available through Verizon Up.

    Earned Rewards:

    Our most common rewards. You can claim 1 reward for 1 Verizon Up credit. Every month, choose from 6 new reward options, carefully selected just for you. Earned Rewards could include Device Dollars toward your next device purchase, discounts on an accessory, or partner rewards.

    Unexpected Rewards:

    Every once in a while, we may send you offers on special occasions (e.g. anniversary of your being a Verizon Wireless customer, etc.) or simply to thank you for choosing Verizon Wireless. These offers are our gifts to you and don't require any credits. Just enjoy them.

    Super Tickets:

    Get exclusive access to prime sporting events, shows, concerts, and live experiences. You'll see a ticket availability countdown in the lower section of the Choose tab of the new My Verizon app.

    Once the countdown reaches zero, you can claim the tickets just like other rewards. They're available on a first-come, first-served basis, so get yours before they're gone.

    Plus we have Dream Tickets. Dream Tickets are once-in-a-lifetime / money can't buy experiences that will be available to select customers.

    Super Tickets and Dream Tickets are available while supplies last. Additional terms and conditions may apply. You are responsible for any taxes that may be due as a result of receiving a Dream Ticket.



  5. How do I access Verizon Up?

    Choose and manage your Verizon Up rewards in the new My Verizon app. Open it and tap Verizon Up in the upper left navigation menu.

    If you can't find Verizon Up, then download or upgrade to the latest version of My Verizon app:



  6. Do Verizon Up credits or rewards expire?

    Verizon Up credits expire after 60 days, and every reward has an expiration date.

    Read the reward details carefully so you know what it is.



Earning Credits
  1. How do I earn Verizon Up credits?

    Once you join Up, you will earn one credit for every $300 you spend on Verizon Wireless products and services on your monthly bills (before fees and taxes).

    This includes devices, accessories and other Verizon purchases, if they're charged to your account. Our Bill to Account FAQs have more information on which purchases qualify.

    Your spend amount adds up over time through your successive monthly bills.



  2. When do I start earning credits?

    You start building towards Verizon Up credits with the first bill you pay after enrolling. If you don't reach $300 in one monthly bill cycle, the amount accumulates month by month until you reach the $300 threshold for 1 credit.



  3. How many credits can I bank?

    You can have up to 10 credits in your Verizon Up account at any given time. Once you have 10 credits waiting to be used, you will stop earning credits until you have used at least one of them.



  4. How do I track my credits and rewards?

    Track your Verizon Up credits in the new My Verizon app.

    1. Tap the navigation menu icon in the top left of the My Verizon app.
    2. Select the Verizon Up tab in the navigation menu of the new My Verizon app.
    3. Tap Track to see your total number of credits associated with each bill payment.
    4. Tab Use Now to spend a credit (takes you to the Choose screen).
    5. Tap Use to see and manage the rewards you've claimed.


  5. How long before I can see my credits in the My Verizon app?

    Earned credits update within 72 hours of bill payment.



Choosing Rewards
  1. How often do Earned Reward options change?

    Earned Reward options change on the first day of each month.



  2. How do I claim a reward?
    1. Click on the reward card from the Choose screen.
    2. Read the details of the reward.
    3. If you want it, click on Claim now.
    4. Confirm the reward you want.

    The reward will now show in your Use screen.



  3. How do I use a claimed reward?

    Go to the Use tab in Verizon Up and select the claimed reward you'd like to use. You decide when you want to use the reward.

    Click on the reward card from the Use screen to find the redemption instructions for that reward.



  4. Who can claim a reward? Who can use a reward?

    All Account roles can claim and use Unexpected Rewards.

    Only Account Owners or Account Managers can claim and use Earned Rewards or Super Tickets.

    Learn more about Verizon Account Roles.



  5. Why do I see a lock on one or more of my rewards?

    You may see a lock on one or more rewards if you're an Account Member. Account Members can view available rewards, but only Account Managers or Account Owners can claim or use Earned Rewards or Super Tickets.



  6. Are Verizon Up credits and rewards transferable?

    No, credits and rewards are specific to each account and/or line.



  7. The reward I really wanted is no longer available. Where did it go?

    Rewards refresh at the first of every month. Make sure to use your credits and claim your rewards as soon as you find something you like. Quantities are limited.



  8. How do I tell you my reward preferences?

    You don't have to. Rewards are tailored to each account, and may be different from the ones your friends and family get.

    The more you use the program, the more we'll learn about your reward preferences.



  9. Why do I see different rewards from the last time I used Verizon Up?

    Rewards change on the first of every month, and may change more frequently based on availability.



  10. Why did I lose one of my credits?

    Credits expire after 60 days. Once you earn a credit, you have 60 days to choose your reward.



  11. Why do I see rewards on the "Choose" tab, but I can't claim them?

    You might not have enough credits available on your account, or you're an Account Member and do not have the ability to claim rewards.

    Only Account Managers or Account Owners can claim or use Earned Rewards or Super Tickets.

    Learn more about Verizon Wireless Account roles.



  12. Can I claim rewards over the phone, in a Verizon retail store, or on the website?

    No, Account Owners and Account Managers can only claim rewards through the My Verizon app.



Using Rewards
  1. Why can't I access some rewards in my 'Use' tab?

    It might be because of your account role. Only Account Owners and Account Managers can access all reward details from the Use tab.

    Account Members can only access their own Unexpected Rewards.



  2. Why is my Use now button inactive?

    If the Use now button is inactive, then the reward has already been used or you have Account Member status. Only Account Owners and Account Managers can use a reward.



  3. I marked a reward as used. How do I undo this?

    You can't. For some rewards, you may still be able to view the reward to get the reward details, such as the expiration date, or how to use instructions. Just click on the card to view them.



  4. Why can't I see the code to use my reward?

    It might be because of your Account role. Only Account Owners and Account Managers can see codes to use a reward.



  5. I've changed my mind and no longer want the reward I chose. Can I change it?

    No. Once a reward is claimed, it can't be returned or exchanged.



  6. Why do I see rewards on my Use tab, but I can't use them?

    It might be because of your Account role. Only Account Owners and Account Managers can use a reward.



  7. I tried to use a data reward but it didn't get added to my account. What do I do?

    Contact Verizon Wireless Customer Service at 800-922-0204 to assist you if the data reward wasn't added to your account.



Super Tickets
  1. When I can claim a Super Ticket?

    At the bottom of the Choose tab, you’ll see a countdown for Super Tickets showing when those tickets will be available to be claimed.

    Once Super Tickets are available, use a credit to claim them like any other reward at the top of the Choose tab.

    They're available on a first-come, first-served basis, so get yours before they're gone.



  2. How do I receive my Super Tickets?

    Information on how you will receive your Super Ticket(s) are in the Use tab.



  3. I thought I claimed Super Tickets but now they're all claimed. Can I still get them?

    Because Super Tickets are available on a first-come, first-served basis, they may be gone by the time you finish the claim process. So, be sure to type fast.



  4. Can I resell Super Tickets or other rewards I've claimed?

    No, we may cancel your Verizon Up membership if resale is suspected.



  5. I've put in the wrong details as I claimed my Super Tickets. What should I do?

    Please call Verizon Up customer service at 866-895-5579.



Device Dollars
  1. What are Device Dollars?

    Device Dollars are rewards that can be accumulated over time and used when upgrading your device. Each Device Dollar reward is good for 24 months from the time of credit redemption. However, once you've gotten the redemption instructions (promo code) / clicked on the card in the Use screen, you have 30 days to make your purchase.

    Device Dollars are stackable, so the more rewards you bank, the greater discount you'll receive.



  2. How do I use my Device Dollars?

    When you're upgrading or purchasing a new device and want to use your Device Dollars, from the Device Dollars card tap Use now to get a promo code / bar code for the combined amount.

    Copy the promo code and paste it on the online shopping page or show the bar code at a Verizon Wireless store within 30 days, or you'll lose the reward.

    Device Dollars are also available for redemption in select Verizon Authorized Retailer locations. Redemption within Verizon Authorized Retailer locations is applied as a credit to the customer's account within 1-2 bill cycles.



  3. When do my Device Dollars expire?

    Each Device Dollar reward expires after 24 months. But once you've received the promo code / bar code, you'll have 30 days to buy your next smartphone.



  4. Why is the Device Dollars reward card locked?

    It might be because of your account role. You must be an Account Owner or Account Manager in order to view Device Upgrade Dollar rewards.



Additional Questions
  1. What is Verizon Selects?

    Verizon Selects helps personalize your experiences and make advertising you see more useful across the devices and services you use. To do this, the program uses information about your web browsing, app usage, device location, use of Verizon services and other information about you (such as your postal/email addresses, demographics, and interests) and shares information with Oath (formed by the combination of AOL and Yahoo). Verizon Selects also helps personalize the rewards you see in Up.

    Verizon protects your information and does not share information that identifies you personally outside of Verizon other than with vendors and partners who work for us.

    Participation in Verizon Selects is required to enroll in Up. You can update your Selects privacy choices at any time at vzw.com/VerizonSelects.

    For more details on Verizon Selects:



  2. Who can I contact with questions about my Verizon Up account?

    If you have a question about Verizon Up, you can call Verizon Up Customer Service at 866-895-5579.

    • Monday-Friday: 8:00 AM - 8:00 PM ET
    • Saturday-Sunday: 8:00 AM - 6:00 PM ET


Verizon Smart Rewards
  1. I'm a member of Smart Rewards. Do I still have to enroll in Verizon Up?

    Yes. Verizon Up is a different program with a new set of terms and conditions.

    Smart Rewards points can't be transferred to Verizon Up. You have until 11:59 PM on October 31, 2017 to redeem your points at Verizon.com/smartrewards.

    Get all the details at our Smart Rewards FAQs.

     



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