To simplify and improve your rewards experience, credits are being removed from the Verizon Up program starting 3/1/2020.
As the Account Owner or Account Manager, you will be able to pick one new Monthly Reward each month without needing to use a credit, when your account is in good standing. Starting on the 1st of each month, you can claim a reward from the Monthly Rewards carousel in the My Verizon app. Once you claim a Monthly Reward, you won’t be able to claim another until the start of the next month.
With this change, you'll no longer have to track when you receive credits or when they expire. Just focus on which reward you really want, and make your selection each month.