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Verizon Up FAQs

Verizon Up is a rewards program for Verizon Wireless customers that lets you earn rewards you really, really want—and enjoy exclusive member discounts, extras and perks.

General Information and Membership
  1. Verizon Up is a rewards program for Verizon Wireless customers that lets you earn rewards you really, really want—from your go-to brands to the artists, sports and movies you obsess over. It's all in the My Verizon app—fast, easy with no fee to join.

  2. It's easy to enroll in Verizon Up:

    • Have a smartphone with an active Verizon Wireless account in good standing.
    • Be on a standard monthly plan, such as the new Verizon Plan (including unlimited data options), The Verizon Plan or The MORE Everything®, and America's Choice plans.
    • Be a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands).
    • Download the My Verizon app from your smartphone's app store.
    • Be 18 or over.

    Just log into the My Verizon app, tap Verizon Up in the navigation menu in the upper left corner, then follow the prompts. It's fast and easy with no fee to join.

    Note: Business and prepaid accounts aren't eligible for Verizon Up at this time.

  3. Once enrolled, every $300 you spend on your Verizon Wireless products and services on monthly bills (before fees and taxes) earns you a reward of your choice. It doesn't have to be all from one bill. The amount will add up over time.

    Rewards are redeemed using a credit*. One credit gets you one reward of your choice. Simple.

    *Credits expire 60 days after being added to your account.

  4. There are 3 primary rewards available through Verizon Up.

    Earned Rewards:

    Our most common rewards. You can claim 1 reward for 1 Verizon Up credit. Every month, choose from 6 new reward options, carefully selected just for you. Earned Rewards could include Device Dollars toward your next device purchase, discounts on an accessory or partner rewards.

    Bonus Rewards:

    How about an extra little something? Just because. These are Bonus Rewards—member perks, surprise extras and discounts that you can get anytime, on top of the rewards you already earn. They're always waiting for you, always changing and available to all lines on the account (not just account owners). So check the My Verizon app to see what's new.

    Super Tickets:

    This is your chance to get exclusive access to prime sporting events, shows, concerts, and live experiences. And you only need one credit to get them. Super sweet, yet super limited. They go quick. You'll see a ticket availability countdown in the lower section of the Choose tab of the Verizon Up page.

    Once the countdown reaches zero, you can claim the tickets just like other rewards. They're available on a first-come, first-served basis, so get yours before they're gone.

    Additional terms and conditions may apply.

  5. Choose and manage your Verizon Up rewards in the My Verizon app.

    1. Open the app.
    2. Tap the 3-line navigation icon in the upper left corner of your device.
    3. Tap Verizon Up.

    If you can't find Verizon Up, then download or upgrade to the latest version of the My Verizon app:

  6. Verizon Up credits expire after 60 days, and every reward has an expiration date.

    Read the reward details carefully so you know what it is.

Earning Credits
  1. Once enrolled, every $300 you spend on your Verizon Wireless products and services on monthly bills (before fees and taxes) earns you a credit*. This includes devices, accessories and other Verizon purchases if they're charged to your account. Our Bill to Account FAQs have more information on which purchases qualify.

    *Credits expire 60 days after being added to your account.

  2. You start building towards Verizon Up credits with the first bill you pay after enrolling. If you don't reach $300 in one monthly bill cycle, the amount accumulates month by month until you reach the $300 threshold for 1 credit.

    • Earned credits expire 60 days after they're added to your account.
    • You can have up to 10 credits in your Verizon Up account at any given time.
    • If you have 10 credits saved, you'll stop earning credits until you use at least one of them.

  3. Track your Verizon Up credits in the My Verizon app.

    1. Tap the 3-line navigation menu icon in the top left of the My Verizon app.
    2. Select the Verizon Up tab in the navigation menu of the new My Verizon app.
    3. Tap Track to see your total number of credits associated with each bill payment.
    4. Tap Use now to use a credit (takes you to the Choose screen).
    5. Tap Use to see and manage claimed rewards.

  4. Earned credits update within 72 hours of paying the bill that puts your accumulated total over $300.

Choosing Rewards
  1. Earned Reward options change on the first day of each month.

    1. Tap the reward card from the Choose screen.
    2. Read the details of the reward.
    3. If you want it, tap Claim now.
    4. Confirm the reward you want.

    The reward will now show in your Use screen.

  2. Go to the Use tab in Verizon Up and select the claimed reward you'd like to use. You decide when you want to use the reward.

    Tap the reward card from the Use screen to find the redemption instructions for that reward.

  3. Only Account Owners or Account Managers can claim and use Earned Rewards or Super Tickets.

    All Account roles can claim and use Bonus Rewards.

    Learn more about Verizon Account Roles.

  4. You may see a lock on one or more rewards if you're an Account Member. Account Members can view available rewards, but only Account Managers or Account Owners can claim or use Earned Rewards or Super Tickets.

  5. No, credits and rewards are specific to each account and/or line.

  6. Earned rewards refresh on the first of every month. Make sure to use your credits and claim your rewards as soon as you find something you like. Quantities are limited.

    Bonus Rewards refresh throughout the month when new rewards become available. Check the use-by date on each reward to claim and use them in time. Quantities are limited.

  7. You don't have to. Rewards are tailored to each account, and yours may be different from the ones for your friends and family.

    The more you use the program, the more we'll learn about your reward preferences.

  8. Rewards change on the first of every month, and may change more frequently based on availability.

  9. Credits expire after 60 days. Once you earn a credit, you have 60 days to choose your reward.

  10. You might not have enough credits available on your account, or you're an Account Member and don't have the ability to claim rewards.

    Only Account Managers or Account Owners can claim or use Earned Rewards or Super Tickets.

    Learn more about Verizon Wireless Account roles.

  11. No, Account Owners and Account Managers can only claim rewards through the My Verizon app.

Using Rewards
  1. It might be because of your account role. Only Account Owners and Account Managers can access all reward details from the Use tab.

    Account Members can only access their own Bonus Rewards.

  2. If the Use now button is inactive, then the reward has already been used or you have Account Member status. Only Account Owners and Account Managers can use a reward.

  3. You can't. For some rewards, you may still be able to view the reward details, such as the expiration date, or how to use instructions. Just tap the card to view them.

  4. It might be because of your Account role. Only Account Owners and Account Managers can see codes to use a reward.

  5. No. Once a reward is claimed, it can't be returned or exchanged.

  6. It might be because of your Account role. Only Account Owners and Account Managers can use a reward.

  7. Click the Chat with us button at the bottom right corner of this page to contact one of our representatives if a data reward wasn't added to your account.

Super Tickets
  1. At the bottom of the Choose tab, you'll see a countdown for Super Tickets showing when those tickets will be available to be claimed.

    Once Super Tickets are available, use a credit to claim them like any other reward at the top of the Choose tab.

    Demand is high and quantities are limited, so act fast. Super Tickets are available on a first-come, first-served basis, so get yours before they're gone.

  2. Your Super Tickets information will be in the Use tab of the My Verizon app. We'll also email you 2-3 business days after the Super Ticket has been claimed.

  3. Because Super Tickets are available on a first-come, first-served basis, they may be gone by the time you finish the claim process.

  4. No, we may cancel your Verizon Up membership if resale is suspected.

  5. Please call Verizon Up customer service at (866) 895-5579.

Device Dollars
  1. Device Dollars are rewards that can be accumulated over time and used when upgrading your device. Each Device Dollar reward is good for 24 months from the time of credit redemption. However, once you've received the redemption instructions (promo code) / clicked on the card on the Use screen, you have 30 days to make your purchase.

    Device Dollars are stackable, so the more rewards you bank, the greater discount you'll receive.

  2. When you're upgrading or purchasing a new device and want to use your Device Dollars, tap Use now on the Device Dollars card to get a promo code / bar code for the combined amount.

    Copy the promo code and paste it on the online shopping page or show the bar code at a Verizon Wireless store within 30 days, or you'll lose the reward.

    Device Dollar rewards must be applied at time of purchase.

    Device Dollars are also available for redemption in select Verizon Authorized Retailer locations. Redemption within Verizon Authorized Retailer locations is applied as a credit to the customer's account within 1-2 bill cycles.

  3. Each Device Dollar reward expires after 24 months. Once you've received the promo code / bar code, you'll have 30 days to buy your next smartphone.

    Device Dollars are stackable up to $240. Leave your Device Dollars in your Use tab and click Get Code once you're ready to purchase a new device and redeem your reward.

  4. It might be because of your account role. You must be an Account Owner or Account Manager in order to view Device Upgrade Dollar rewards.

Additional Questions
  1. If you have a question about Verizon Up, you can call Verizon Up Customer Service at (866) 895-5579.

    • Monday-Friday: 8:00 AM - 8:00 PM ET
    • Saturday-Sunday: 8:00 AM - 6:00 PM ET

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