Critical Events

Customer Information Overview

To Verizon Wireless Customers,

When disaster strikes – be it hurricanes, wildfires, tornadoes or other natural disasters affecting our communities – we see first-hand the importance of wireless communication. Throughout the year, Verizon Wireless works to keep its wireless network, the nation's most reliable and we are ready for any natural disaster that may affect our customers and communities.

We encourage customers throughout the country to get ready before disaster strikes - proper planning is critical to staying safe in times of emergency. We urge customers to include emergency communication plans in their preparations once bad weather is predicted and to take the time now to ensure they are well prepared. 

Learn more about the Verizon Wireless Crisis Response Team (V-CRT) and how they can support government agencies (Federal, State and Local), non-profit organizations, and emergency management in times of need.

Tips For A Personal Emergency Communications Plan

To contact Customer Service,

Dial *611 from your wireless phone
(800) 922-0204
Monday-Sunday 6am-11pm

TTY - (877) 899-8891
Monday-Friday 9am-6pm(EST)