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Mobile Hotspot FAQs

This page answers questions about the Mobile Hotspot feature on smartphones and tablets. If you have questions about a Jetpack® (a device that is only a Mobile Hotspot), please go to our Verizon Jetpack FAQs.

Most popular questions about Mobile Hotspot:

General Information
  1. Mobile Hotspot lets you share your Verizon Wireless network connection with other devices, so they can access the internet. Devices can connect to your Mobile Hotspot using Wi-Fi. While devices are connected, you'll be charged for any data they use according to your monthly data plan.

    Many smartphones and tablets have a built-in Mobile Hotspot feature that you can access in their Settings or App menu. The feature may have a different name on your device, like Personal Hotspot (iOS), Internet Sharing (Windows®) or Portable Wi-Fi Hotspot (Google™ Nexus devices), but they do the same thing.

    We also carry Jetpack devices that are strictly mobile hotspots. Visit our Mobile Hotspot shopping page to see which ones are available today or go to our Verizon Jetpack FAQs to learn more.



  2. You'll be charged data usage according to your monthly data allowance whenever a device is connected to your Mobile Hotspot.

    The following plans include Mobile Hotspot on capable devices for no additional monthly charge:

    • The new Verizon Plan (including unlimited options)
    • The Verizon Plan
    • The MORE Everything® Plan
    • The following prepaid smartphone plans:
      • $30 Monthly
      • $40 Monthly
      • $50 Monthly
      • $60 Monthly
      • $70 Monthly
      • $75 Unlimited Data, Talk & Text

    If you don't have one of these plans, you'll need to add Mobile Hotspot to your account and you'll be charged monthly to have the Mobile Hotspot feature on your device, in addition to data usage charges.

    Note: Mobile Hotspot isn't available on the $80 Unlimited Data, Talk & Text prepaid plan.

    Need more data? You can increase your data allowance anytime on the Change Your Plan page in My Verizon and the My Verizon app.

    Thank someone for sharing their Mobile Hotspot with you by giving them more data. Refer to our Data Gifting FAQs to learn about giving data as a gift.



  3. For details about using the Mobile Hotspot feature on an unlimited data size, please refer to the following pages:



  4. No, Mobile Hotspot comes preinstalled on compatible devices. Depending on your device, it may be in your App menu or Settings. It may also be named something different than Mobile Hotspot, like Personal Hotspot (iOS), Internet Sharing (Windows) or Portable Wi-Fi Hotspot (Google Nexus devices). But these all do the same thing.

    For instructions specific to your device, visit the Mobile Hotspot section or User Guide on the Device Support page for your device.



  5. If you have one of the following plans, Mobile Hotspot is included in your plan, and you don’t need to add it to your account:

    • The new Verizon Plan (including unlimited options)
    • The Verizon Plan
    • The MORE Everything Plan
    • The following prepaid smartphone plans:
      • $30 Monthly
      • $40 Monthly
      • $50 Monthly
      • $60 Monthly
      • $70 Monthly
      • $75 Unlimited Data, Talk & Text

    Otherwise, go to the Products & Apps page in My Verizon and click the Manage My Products tab. Mobile Hotspot will be listed here if you already have it. If you don’t see it, you can add Mobile Hotspot in My Verizon for capable devices and plans.

    Note: Most prepaid plans not listed above aren't eligible for Mobile Hotspot.



  6. If Mobile Hotspot isn't included in your plan, you can add it to your account online anytime in My Verizon.

    1. Go to the Products & Apps page in My Verizon.

    2. In the Get Products section, find the Mobile Hotspot option.

      Note: If you don't see Mobile Hotspot listed, you either have it on your account already or you aren't eligible to add it at this time.

    3. Tap Get it now.

    4. Select which device(s) you want to add Mobile Hotspot to.

    5. Tap Confirm Purchase.

    You've successfully added Mobile Hotspot to a device on your account.



  7. Most smartphones have Mobile Hotspot capabilities. Our online shop has a list of our available smartphones and tablets that are compatible with Mobile Hotspot.

    We also carry devices that are strictly mobile hotspots.

    You can refer to the User Guide on your Device Support page to confirm is Mobile Hotspot is compatible or check the Mobile Hotspot section for instructions on how to use Mobile Hotspot.



Using Mobile Hotspot
  1. This varies by device. Some allow up to 10 devices at a time, while others allow a maximum of 5.

    Refer to the User Guide at the top of your Device Support page to see how many devices can be connected to your specific device.



  2. Mobile Hotspot service is available anywhere you have 4G LTE or 3G service. Refer to our Coverage Locator to confirm there's service in your area.



  3. Yes, you can use Mobile Hotspot while traveling outside the US if you have a connection to our 4G LTE network.

    Data charges apply according to your international travel plan or roaming rates.



  4. For instructions specific to your device, visit the Mobile Hotspot section of the Device Support page for your device, or refer to your User Guide at the top of the Device Support page.

    iOS: Refer to the Share your Internet connection with Personal Hotspot article on Apple's website.



  5. On compatible iOS devices, it's named Personal Hotspot.

    Refer to the Share your Internet connection with Personal Hotspot article on Apple's website to learn how to use it.



  6. On Windows devices, it's named Internet Sharing and is located in Settings.

    For device-specific instructions on how to use it, visit the Mobile Hotspot section of the Device Support page for your device, or refer to your User Guide at the top of the Device Support page.



  7. You connect to Mobile Hotspot the same way you'd connect to any Wi-Fi network:

    1. Open your Wi-Fi settings on the device you want to connect to Mobile Hotspot, and scan for available networks. Your Mobile Hotspot name (SSID) should appear in the list.

    2. In the list of available Wi-Fi networks, select the name of the Mobile Hotspot.

    3. If requested, enter the Mobile Hotspot password.

    4. Tap Join or Connect.

    You've successfully connected a device to your Mobile Hotspot.



  8. Yes, you can set Mobile Hotspot to turn off automatically for some devices:

    • Android® - Power Mode
    • BlackBerry® - Auto Shutoff Timer
    • iOS - Automatically shuts off when the hotspot is inactive

    With these settings, Mobile Hotspot automatically turns off after a specific period of inactivity. This can help you save battery power by ensuring Mobile Hotspot is only on when you're using it.

    Note: Some devices may never stay inactive long enough for this feature to work because apps, updates and more are often running in the background.

     



  9. The SSID is the unique name of your Mobile Hotspot that people see when scanning for available Wi-Fi networks. When you turn on the Hide SSID option, your Mobile Hotspot can't be seen by nearby Wi-Fi devices.



  10. Our Troubleshooting Assistant may be able to help you:

    1. Go to the Troubleshooting Assistant.
    2. Select your device.
    3. Sign in with your My Verizon credentials or click Get Started.
    4. Hover over Data Internet and Connectivity.
    5. Select the issue you need help with.
    6. Follow the steps presented to resolve your Mobile Hotspot issue.


  11. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Nexus and other marks are trademarks of Google Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Android is a trademark of Google, Inc. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.

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