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Voicemail FAQs

Basic Voicemail is included in your plan. Learn the ins and outs of voicemail, including:

General Information
  1. Voicemail takes a caller's message when you can't answer the phone. You'll receive a message-waiting indicator to let you know that a message has been left for you. Basic Voicemail includes:

    • Up to 20 stored messages
    • Up to a 3-minute recording per message

    We also offer Visual Voicemail. Visit our Voicemail Comparison chart to compare Basic and Visual Voicemail.



  2. Basic Voicemail is free and automatically included with your plan. You just need to set it up when you activate your service.

    We also offer Visual Voicemail for a low monthly fee. Visit our Voicemail Comparison chart to compare Basic and Visual Voicemail.



  3. The privacy of customer information is important to us, including the voicemail services we offer. That’s one of the reasons you'll always need a password to access a Verizon Wireless voicemail account. You need it from the first time the account is activated, and then every time, and from any phone, including your own mobile phone. There's no default PIN, and hackers would have to guess or steal the password to access your voicemail.

    Remember, you can help keep the information on your phone safe by choosing a strong password for voicemail and other accounts. Stay away from common number sequences or things like birthdays or street addresses. Pick random sequences of numbers and change your passwords frequently.



Using Voicemail
  1. To set up your voicemail using your phone:

    1. Enter *VM (*86).
    2. Tap the Call button.
    3. Follow the setup tutorial, which will walk you through selecting a password and recording both a voice signature and greeting for your voice mailbox.

      Note: If you hear your own or a system greeting, you've already set up your voicemail. Tap the # button to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Voicemail may not be available in some areas. Your Verizon Wireless voice mailbox is not password protected until you create a password by following the steps listed above. Mobile to Mobile calling minutes do not apply to voicemail retrievals. Airtime usage applies to calls to your voice mailbox from your Verizon Wireless phone.



  2. To check your voicemail:

    1. Enter *VM (*86) on your phone.
    2. Tap the Call button. 
    3. Follow the prompts to enter your password and retrieve your messages.

      Note: If you hear your own or a system greeting, tap the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Airtime usage applies for voicemail setup and retrieval in most areas. Mobile to Mobile calling minutes don't apply to voicemail retrievals; you'll be charged to maintain your connection to voicemail. Verizon Wireless is not liable for missed messages, or deletions of messages from your voice mailbox, even if you have saved them.



  3. No, we don't currently offer this option.



  4. Yes, you can reformat the voicemail number on your phone to automatically include two pauses and your password. Once you've made this change, you won't have to enter your password to listen to your voicemail messages.



  5. To check your voice mailbox outside the Verizon Wireless network or from any phone:

    1. Call your 10-digit mobile phone number.
    2. Tap # to interrupt your greeting.
    3. Enter your password and tap #.


  6. Yes, when you call most Verizon Wireless subscribers, tap the * button when you hear their message begin to play, and then leave your message.



  7. Yes. See the time saving tips charts below.

    While listening to a message, tap:

     1 = Rewind   6 = Faster 
     1 - 1 =  Rewind to beginning of message  7 = Delete Message
     2 = Pause   9 = Save Message 
     3 = Fast Forward   * = Cancel/Exit 
     3- 3 = Fast Forward to end of message   0 = Help 
     4 = Slower   # = Finish/Skip
     5 = Envelope Info (date/time message was sent)   


    After listening to a message, tap:

     6 = Forward**   9 = Save
     7 = Delete  0 = Help
     8 = Reply**  


    **Forward / Reply only works with other Verizon Wireless voicemail subscribers in your own area.



Voicemail Archival
  1. No, once a voicemail has been erased, the message is permanently deleted from the voicemail network.



  2. Yes, permanent copies of your voicemail messages can be made through CBW Productions, Inc. for a minimal fee. Visit CBW Productions and select the format you wish to use for your message archive.

    Note: This isn't a Verizon Wireless service. Before any voicemail messages can be copied, you must register with CBW Productions.

    To have a copy of your message(s) made, you'll be asked to provide CBW Productions, Inc. with your mobile phone number and voicemail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your voice mailbox. If a message has already been deleted, it can't be retrieved or copied. Your voicemail messages can't be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for text and multimedia messages. CBW also provides Notary services for voicemail messages that are being archived.



  3. Refer to the CBW Productions website for more information.



  4. CBW Productions has 3 options to choose from for recording your voice messages:

    • Digital MP3 files delivered by email
    • CD
    • Cassette


Troubleshooting
  1. Yes, you can reset your voicemail password.

    • In My Verizon:
    1. Go to the Manage voicemail password page in My Verizon.

      From there, you can choose to create your own password or have the system choose a password for you.

    2. Select the line you wish to change the password for from the dropdown list.

    3. If you're creating your own password enter it in the Create New Password and Confirm New Password fields.

    4. Click Submit.
    • From your mobile phone:
    1. Call *611 (airtime-free) to reach the automated Customer Service menu.

    2. Tap 2 to reset your voicemail password.

    3. Tap 1 when prompted for the password reset menu.

    4. You'll be asked to enter your 5-digit billing ZIP code. Follow the prompts for security verification and resetting the password.

      For prepaid accounts:
      Call *611 from your mobile phone (airtime-free) to reach Customer Service. You can also reach us by calling (866) 837-3387 (toll-free) from any phone.

    Note: Your voice mailbox is not password protected until you create a password by following the steps listed above.



Visual Voicemail
  1. To compare voicemail services, please see the Voicemail Comparison chart.



  2. You can add the feature through the Products & Apps page in My Verizon.

    Notes:

    • Visual Voicemail isn't available for prepaid plans.
    • Not all phones are compatible with Visual Voicemail.
    • Once you add Visual Voicemail, everything already existing in your voice mailbox will automatically be converted.


  3. All existing messages will be transferred to your new Visual Voice Mailbox.



  4. When changing from Visual Voicemail to Basic, all existing messages will be transferred. Your standard greetings will be saved but you will lose custom greetings.



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