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Activate or Switch Device - My Verizon Support

In My Verizon, you can quickly activate a device on an existing line in your account or get service for a device you already own, and start using it right when you need it. This can be helpful in many situations. For example:

  • You’ve lost your phone and need to activate a replacement
  • You want to give your smartphone to a family member after you upgrade
  • You want to be able to use a tablet you already own on our 4G LTE network

You’re able to complete all of the following options online:

  • Activate a new device on an existing line
  • Activate a device you already own on a new or existing line
  • Switch devices between lines on your account

Note: Switching between 3G and 4G devices may require you to change your data plan.

Prepaid accounts: To activate a device, go to the Change Your Prepaid Device page in My Verizon.

New customers: To get service for your device, go to the Add New Service & Device Activation page.

Benefits

  • Convenience. Activate an inactive device virtually anytime.

  • Flexibility. Switch devices between members on your account.

  • Stay connected. Replace a lost or broken device with an older inactive device until you get a replacement.

How To Activate or Switch Your Device

How to Switch a Device

Watch this video to learn how to switch your device with another person on your account.

Length: 1:38

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Related Videos

Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • How do I activate a device on my line in My Verizon?
    To activate a device:
    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the line you want to activate the device on and click Next.
    3. Click Activate Device.
    4. Select one of the available options:
      • I am activating a device that I previously used with this account
        1. A dropdown menu will appear.
        2. Select the device you want to activate from the dropdown.

      • I am activating a device that I have not used with this account
        1. A Device ID field will appear.
        2. Enter the Device ID of the device you want to activate.
        3. Click Next.
        4. Select a mobile device that you want the Online Authorization Code sent to by text message. This is an extra step to help protect you and your personal information.
        5. Click Text me the code. The authorization code will be sent to the mobile device you’ve chosen.
        6. Enter and re-enter the Online Authorization Code that was sent to the device in the required fields.
        7. Click Confirm.

    5. Click Next.
    6. If prompted, follow the steps for transferring your SIM Card.
    7. Click Next.
    8. If prompted, follow the steps to select a new plan and click Continue Activation.
    9. Follow the steps to back up your contacts, if you haven’t already. Otherwise, click Next.
    10. Review your changes to make sure they’re correct, and click Submit.

    You've successfully activated the device.

    Notes:
    • These are instructions just for My Verizon. If you’d like more detailed activation instructions, enter “activate [device name]” (e.g., “activate G3”) in the Search field on our website. Some of the first search results should be activation guides for the device title you entered.
    • If you have problems activating a device, call Customer Service at (800) 922-0204.
    • Visit our Prepaid Plan FAQs to learn how to activate a prepaid device.
    • If you’d like to get a new device, refer to our Add a New Device FAQs.
  • How do I switch devices between two lines on my account in My Verizon?
    You can switch devices between two lines on your account if you’re the Account Owner or Account Manager. To switch devices between two lines on an account:
    1. Go to the Activate or Switch Device page in My Verizon.
    2. Select the device you want to switch for another device, and click Next.
    3. Click Switch Device.
    4. Select the phone number of the device you want to switch with.
    5. Click Next.
    6. Select a mobile device that you want the Online Authorization Code sent to by text message. This is an extra step to help protect you and your private information.
    7. Click Text me the code. The authorization code will be sent to the mobile device you’ve chosen.
    8. Enter and re-enter the Online Authorization Code that was sent to the device in the required fields.
    9. Click Confirm.

      Note: You may be prompted to change plans if one of the devices isn’t compatible with the plan it’s being switched to.

    10. Back up your contacts, if necessary. Otherwise, click Next.
    11. Review your changes to make sure they’re correct and click Confirm Changes.

    You’ve successfully switched devices between two lines on your account.

    Watch our How to Swap Phones on Your Account video to learn more.
  • I’m trying to activate a different device because my old device was lost or broken and I can’t receive the text message code. What can I do?
    If there’s another phone on your account, you can choose to have the text message code sent to one of those phones. If there aren’t other phones on your account, you’ll need to call Customer Service at (800) 922-0204.
  • How do I back up and transfer my contacts and other items when activating or switching my device?
    You’ll need to back up your contacts and other information on your original device. You can do this using one of the following methods:

    Before transferring your content, you’ll need to activate the device you’re going to start using, and then you can transfer your content from your original device to your new device. Learn how to transfer content if you’re:
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