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Change Mobile Number - My Verizon Support

In My Verizon, you can change the mobile number for any of the lines on your account. This is useful if you’re moving or you just need a different phone number. You can select a number with the same area code and prefix you currently have or change to one from a different city or state. You may even transfer (port in) a number from another wireless or landline carrier.

To change a mobile number on your account, you must be either the Account Owner or an Account Manager in My Verizon. Learn more about My Verizon account roles.

To learn more about transferring or porting your number from another carrier, visit our Local Number Portability FAQs.

Prepaid accounts: This transaction is not yet available online for prepaid. Please call Prepaid Customer Service at (888) 294-6804.

Benefits

  • Convenience. Change your number online, virtually 24/7.
  • Flexibility. Choose an area code and prefix from anywhere we provide service.
  • Cost effective. Complete this action online for free, or pay $15 if you call Customer Service to do it.

Helpful Information

How Do I Change My Phone Number

Change your phone number using My Verizon.

Length: 1:06

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Top Questions

  • How do I change my mobile number online?
    Only an Account Owner or Account Manager can change a mobile number online. Learn more about account access roles.

    To change your mobile number online:
    1. Go to the Change Mobile Number page in My Verizon.

    2. If you have multiple lines on your account, select the mobile number you want to change and click Next.

    3. Select Get a new number.

    4. Enter the ZIP code for the area you live in or select a city and state for your new number from the dropdown menus.

      Note: You also have the option of porting in (i.e., transferring) an existing number from another service provider. For more information on porting, visit our Local Number Portability FAQs.

    5. Click Next.

    6. Select an area code and exchange number from the dropdown.

      Note: You will automatically be assigned the last 4 digits for your new number based on what's available.

    7. Click Next.

    8. Select a date for the changes to take effect and click Next.

      Note: If you select to have the change effective today or pick a specific day before the first day of your next bill cycle, your bill will be prorated. If you don’t select the change to take effect today, it will take place at midnight ET of the selected day.

    9. Review your changes and click Submit.

      Note: A confirmation page will display with further information and next steps.

    You’ve successfully changed your mobile number online.
  • How much does it cost to change my number?
    Changing your number is a free service if completed online. It will cost $15 if you do it by calling Customer Service at (800) 922-0204.
  • What is proration?
    Proration is an adjustment that is made to your bill when you make a change to your account in the middle of a bill cycle. When proration occurs, you'll see:
    • A credit for the portion of your monthly access charge that was billed in advance on the previous number from today's date through the end of the current bill cycle.

    • A charge for the portion of the monthly access for the new number from today's date through the end of the current bill cycle.

    • A charge for the monthly access for the new number for the next month.

    • The monthly allowances associated with your plan may also be prorated, and overage charges may occur.
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    Who Is Eligible?

    • Account Owner
    • Account Manager
    • Account Member
    Learn More About Account Access Roles

    Community

    Talk to other Verizon Wireless customers about My Verizon and changing your mobile number online

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