Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Samsung Galaxy S7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S8
Apple® iPhone® X
Samsung Galaxy S9
Apple® iPhone® 6s Plus
Moto Z Play Droid Edition
Apple® iPhone® 8 Plus
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Samsung Galaxy S® 5
Apple® iPhone® 8
Samsung Galaxy S7 edge
Apple® iPhone® SE
Samsung Galaxy Note8
Samsung Galaxy S9+
Galaxy J7 / J7 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5s
DROID TURBO 2
Samsung Galaxy S8+
Samsung Galaxy S® 4
Google Pixel 2 XL
Samsung Galaxy J3 Eclipse
Verizon Wear24™
Moto Z Force Droid Edition
Google Pixel 2
LG K20™ V
Pixel™, Phone by Google
Apple® iPad® 2
Apple Watch® Series 3
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Verizon Ellipsis® 8
Verizon Wireless Home Phone
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
Verizon Ellipsis® 7
Samsung Galaxy J3 (2016)
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Cadence by Kyocera
Droid Turbo by Motorola
Jetpack® MiFi® 7730L
Motorola moto z2 play
GizmoGadget™ by LG
LG G6™
V20™
Samsung Gusto® 3
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Stylo™ 2 V
LG G5
Droid Turbo in Ballistic Nylon
Samsung Galaxy J3 V
Motorola moto z2 force edition
Samsung Galaxy Core Prime™
LG Exalt® LTE
Samsung Galaxy J1™ Prepaid
Hum+ by Verizon
ZenPad™ Z8
Moto Z Droid Edition
Pixel™ XL, Phone by Google
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Motorola moto e4
Verizon Ellipsis® Jetpack® MHS900L
LG K8 V
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
LG G4™
Apple® iPhone® 4s
LG G3
Samsung Convoy® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon LTE Internet and Home Phone
DROID MAXX 2
Samsung Galaxy S6 edge +
Motorola moto e4 plus™
LG Optimus Zone™ 3
Microsoft Surface 3
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
ZenFone™ V Live
LG Cosmos™ 3
Samsung Galaxy Note® 3
GizmoPal™
Samsung Galaxy S® 6 edge
PRIV™ by BlackBerry®
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Apple® iPad® (9.7-inch)
Ellipsis® Jetpack® MHS800L
Samsung 4G LTE Network Extender
Samsung Galaxy S® III
DuraXV
Galaxy J3 Mission Prepaid
LG V10™
Samsung Convoy™ 3
Verizon Global USB Modem USB730L
Samsung Gear S3 frontier
Verizon Wireless Home Phone T2000
BlackBerry® Bold™ 9930 smartphone
LG V30®
DROID RAZR M by MOTOROLA
KYOCERA DuraXVLTE
ASUS ZenFone™ V
ZTE Blade™ Vantage Prepaid
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
Brigadier™ by Kyocera
Verizon Ellipsis® 10
Verizon Verizon SmartHub with Voice
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
Casio G'zOne Ravine® 2
ZTE Cymbal® LTE
Sony Xperia® Z3v
Samsung Convoy™ 2
BlackBerry Classic
Ellipsis™ Jetpack® MHS815L
ZenPad™ Z10
Moto G Play
Kyocera DuraXV+
Samsung Gusto® 2
HTC One® (M8)
Apple® iPad Pro® (12.9-inch)
HTC 10™
LG Exalt™
Apple® iPad Air® 2
Toyota Connected Car
LG Extravert™ 2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
LTE Internet (Installed)
Samsung Galaxy Tab S3
LG K4™ LTE
Moto G™ by Motorola
LG G Vista
Verizon Ellipsis® 8 HD
BlackBerry® Q10 smartphone
Apple® iPad Pro® (10.5-inch)
Gear S®
Samsung Galaxy Tab® 2 (7.0)
Samsung Intensity™ II
ASUS ZenPad™ Z8s
LG G Pad 8.3 LTE
DROID INCREDIBLE 4G LTE by HTC
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Tab® 2 (10.1)
LG G2
Samsung 4G LTE Network Extender 2
Gear S2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
ASUS ZenFone™ AR
Verizon Wireless AirCard® 595U USB Modem
Humx
Sonim XP5
HTC One M9
Samsung Brightside™
Moto X™ by Motorola
Motorola RAZR V3m
DROID ULTRA by MOTOROLA
LG Revere®
Verizon Wireless USB760 Modem
Samsung Galaxy Note® II
HTC Desire® 530
Samsung Galaxy S® 4 mini
LG Octane™
Apple® iPad mini® 4
Apple® iPad Pro®
HTC Desire® 526
Samsung Galaxy Book
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto E™ Prepaid
Samsung Galaxy Tab®
Samsung Galaxy Tab S2
Apple® iPad® with Wi-Fi + 4G
Apple® iPad®
Casio G'zOne Ravine®
Samsung Galaxy Camera®
Apple® iPad mini™
DROID RAZR by MOTOROLA
Samsung Convoy™
G Pad™ 7.0 LTE
Arlo Go
Apple® iPad Air®
LG G Pad™ X8.3
BlackBerry® Z30 smartphone
Galaxy Note® Edge
BlackBerry® Z10 smartphone
HTC Desire® 626
LG Revere® 2
Verizon GizmoTab™
Nokia Lumia 928
Moto X™ (2nd Gen.)
LG Exalt™II
DROID X by MOTOROLA
LG Accolade™
Apple® iPad Pro® (9.7-inch)
Verizon Wireless AirCard® 595
Nokia Lumia 822
Samsung Intensity™ III
Samsung Gusto®
LG Cosmos™ 2
BlackBerry® Bold 9650 smartphone
Samsung Haven™
Samsung Galaxy Tab® (10.1)
Ellipsis® Kids
Samsung Gear S3 classic
Dell™ Vostro™ V13 Laptop
Yealink One TalkSM IP DECT Phone Bundle
Samsung Galaxy S® III mini
LG 4G LTE USB Modem VL600
G Pad™ 10.1 LTE
Samsung Galaxy Note® 10.1
HTC One®
LG Terra™
HP Elite x2 1012
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR MAXX HD by MOTOROLA
LG VX8300
Samsung Galaxy Tab® 4 (10.1)
LG enV®3
Verizon Wireless UMW190 Global USB Modem
LG enV®2
Nokia Lumia Icon
Verizon Wireless UM175 USB Modem
DROID INCREDIBLE 2 by HTC
Motorola MOTO™ W755
Nexus 6
Samsung Knack™
HTC One® (M8) for Windows®
Samsung Galaxy Tab® 4 (8.0)
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR HD by MOTOROLA
Samsung Galaxy Stellar™
Motorola Barrage™
Verizon Ellipsis® 10 HD
Apple® iPad® with Retina display
Sony Xperia® Z2
Lancet™ for Android™
LG Optimus Zone™ 2 Prepaid
LG VX5500
Nokia Lumia 2520
Samsung Intensity™
Casio G'zOne Boulder®
LG Cosmos™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG enV® TOUCH
Samsung Smooth™
DROID DNA by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Perception™
BlackBerry® Curve™ 9370 smartphone
Samsung Galaxy Note® Pro
Pantech Hotshot™
LG Extravert™
Lucid™3 by LG
Apple® iPad mini™ 3
DROID 4 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung SCH-u340
Motorola XOOM™ 4G LTE
DROID X2 by MOTOROLA
Samsung Gear S2 classic
HTC One® max
Samsung Galaxy™ Stratosphere™
Motorola W385
Transpyre™ Prepaid
Lancet™
LG Optimus Exceed™ 2
Samsung Galaxy Tab® S
Enact™ by LG
Pantech Breakout™
DROID RAZR MAXX by MOTOROLA
DROID BIONIC by MOTOROLA
LG VX5400
Verizon Wireless PC5750 PC Card
LG VX8360
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1 2014 Edition
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Google Nexus 7
Pantech Jest™ 2
Spectrum™ 2 by LG
HTC One® remix
HTC Desire® 612
Galaxy Nexus by Samsung
LG ZONE® 4
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™ II
Spartan GoCam™
Verizon Wireless G'zOne Type-S
BlackBerry Classic Non-Camera
Lucid™ by LG
Watch Urbane™ 2nd Edition LTE
Lexus Connected Car
LG VX8350
DROID INCREDIBLE by HTC
Samsung Illusion™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Cosmos™ Touch
Motorola Adventure™ V750
Delphi Connect
Samsung Galaxy Tab® (7.7)
Samsung Galaxy View
LG VX5300
Motorola RAZR V3m in Gray
LG Chocolate® Touch
Pantech Caper™ Prepaid
Lucid™2 by LG
Casio G'zOne Ravine® 2 Non-Camera
LG Voyager™
Samsung SCH-u410
Samsung SCH-u430
Verizon Wireless Escapade®
Samsung Galaxy Legend™
Verizon Wireless Coupe™
Motorola RAZR V3c
Verizon Wireless CDM8975
LG Chocolate® 3
Motorola XOOM™
LG Dare™
LG VX3200
HP Spectre x2
Moto X™ - Designed by You
Motorola MOTO™ VU204
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Reality™
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325i
LG VX6100
Motorola Entice™
LG VX4650
LG Clout™
G'zOne Boulder™ Black and Silver
LG VX5200
Gateway® LT2016u Netbook
Motorola V325
Luge™ by Motorola Prepaid
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a870
Samsung Zeal™
Motorola W315
Samsung SCH-u540
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Samsung SCH-a630
HTC Touch Pro™
Samsung ATIV SE™
Verizon Wireless PN-300
Pantech Marauder™
LG Ally™
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
BlackBerry® Tour™ 9630 smartphone
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Motorola V276
LG enV®
LG Chocolate®
Apple® iPad® (6th Generation) 9.7-inch
THUNDERBOLT™ by HTC
LG VX8700
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola E815
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
Samsung SCH-a850
LG VENUS™
Samsung SCH-n330
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone
LG Glance™
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Versa™
Samsung Alias™
BlackBerry® Curve™ 8530 smartphone
Samsung ATIV Odyssey™
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
Verizon Wireless Salute™
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
Motorola C333
HTC Rezound™
Verizon Wireless V620
Jest™
Windows Phone 8X by HTC
Motorola V710
Nokia 2128i
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX6000
HP® Mini 110-3098NR Netbook
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
LG Enlighten®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9310 smartphone
Motorola V60s
LG Vortex™
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Casio G'zOne Brigade®
Nokia 6215i
Nokia 6015i Prepaid
DROID 3 by MOTOROLA
Verizon Wireless Blitz® Prepaid
Revolution™ by LG
Verizon Wireless Adamant™
HTC Ozone™ with TALKS™ for Verizon Wireless
Casio EXILIM
DROID 2 GLOBAL by MOTOROLA
DROID ERIS by HTC
DROID 2 by MOTOROLA
Samsung Rogue™
Samsung Renown™
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
Samsung Omnia®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
Samsung Glyde™
Spectrum™ by LG
Pantech Crux™
Verizon Wireless V740 ExpressCard
DROID CHARGE by SAMSUNG
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
DROID PRO by MOTOROLA

HD Voice for iOS FAQs

HD Voice provides clear, natural-sounding call audio, is included in your existing plan at no additional charge, and doesn’t use your data. Learn about all the benefits of HD Voice.

Basics and Benefits
  1. HD Voice delivers clearer, natural-sounding audio when both parties are using HD Voice-enabled phones connected to our 4G LTE network.

    HD Voice service is included in your existing voice plan at no additional charge. When you purchase an iPhone 6 or newer, HD Voice is automatically added to your account and ready for you to use on your device. HD Voice calls are billed as standard voice minutes, according to your plan.

    HD Voice also provides:

    • Simultaneous voice and 4G LTE data
    • 6-way audio conference calls
    • Wi-Fi Calling

    For HD Voice information on other devices, refer to our HD Voice for Android™ FAQs and HD Voice for Windows FAQs.

    Note: Not all Apple devices are HD Voice-compatible.



  2. HD Voice enables simultaneous voice and 4G LTE data capability for iPhone 6 and newer devices. With HD Voice, when you're connected to the Verizon 4G LTE network, you can surf the web, continue a download, use an app, or use a feature like Mobile Hotspot while talking on a call, regardless of whether the person you're calling has HD Voice or not.

    If you're not connected to the Verizon 4G LTE network, you can talk and simultaneously browse the web or run other data applications when connected to a Wi-Fi network.



  3. Wi-Fi Calling allows you to make and receive calls over a Wi-Fi network if cellular isn't available.

    Refer to our Wi-Fi Calling FAQs for more information, including how to set up and use it.



  4. If you have iOS 10.3 or newer, you can use FaceTime® to receive calls on iCloud connected devices using your iPhone mobile number, even if it's in a different location or turned off.

    • To use iOS Support of Single Phone Number for Multiple Devices, you need:
      • iPhone 6 or newer on the Verizon network
      • One of the following devices:
        • iPad mini 2 and newer
        • iPod Touch 6th Generation
        • Apple Watch Series 2 running OS 3.2 or newer
        • Mac 2012 or newer Macs running OS X Yosemite or newer.
      • All devices must be connected to the same iCloud account.
    • To enable iOS Support of Single Phone Number for Multiple Devices on your iPhone:
      • Tap Settings.
      • Tap Phone.
      • Tap Calls on Other Devices.
      • Slide or tap Allow Calls on Other Devices.


  5. To be eligible for HD Voice, you need to have an HD Voice-capable phone.

    iPhone 6 and newer models all support HD Voice. (Older model iPhones will NOT receive a software update to support HD Voice.)

    Note: If you have any features that are incompatible with HD Voice, you'll need to remove them when you add the HD Voice feature to your account.



  6. HD Voice service is available at no additional charge.

    • HD Voice is included in existing plans.

    • HD Voice calls are billed as standard voice calls according to your plan. No data charges apply.

    • Mobile-to-Mobile calls that happen to be HD Voice calls are charged just like traditional Mobile-to-Mobile calls and are billed against your monthly minute allowance according to your plan.


Getting and Setting Up HD Voice
  1. When you purchase an iPhone 6 or newer, HD Voice will be automatically added to your account as long as you're eligible. To be eligible for HD Voice, you need to meet all of the following requirements:

    • Be on a standard monthly plan, like the new Verizon Plan
    • Have an HD Voice-capable phone (iPhone 6 or newer)

    If you're eligible, you just need to turn HD Voice on.

    To turn on HD Voice:

    1. Tap Settings.
    2. Tap Cellular.
    3. Tap Cellular Data Options.
    4. Tap Enable LTE.
    5. Tap Voice & Data so it has a check next to it.

    You've successfully enabled HD Voice on your iPhone.

    Note: If Call Forwarding was set up on your line before adding HD Voice, you'll need to reset your Call Forwarding number after restarting your phone.

    Learn more about HD Voice for business.



  2. HD Voice is built on a new technology platform that is different from the platform upon which certain existing features are built. Until these features are upgraded to work on the new platform, they won't work on HD Voice-enabled phones.

    When adding the HD Voice feature, you'll be notified of any incompatible features that exist on your line. These features will be removed from your line at the time HD Voice is added.

    Note: Apps associated with these features also aren't compatible with HD Voice at this time. These apps on your phone won't work as expected as long as HD Voice remains on your line.

    Business customers: Please contact your company's Wireless Program Administrator to remove incompatible features and add HD Voice.



  3. To verify HD Voice is ready to use on an iPhone:

    1. Tap Settings
    2. Tap Cellular
    3. Tap or slide the Cellular Data switch to on (switch will be green)
    4. Tap Cellular Data Options
    5. Tap Enable LTE

    If Voice & Data has a check next to it, HD Voice is enabled and ready for use.



Turning HD Voice On/Off on Your Phone
  1. To enable HD Voice on your compatible iPhone:

    1. Tap Settings
    2. Tap Cellular
    3. Tap or slide the Cellular Data switch to on (switch will be green)
    4. Tap Cellular Data Options
    5. Tap Enable LTE
    6. Tap Voice & Data

    If Voice & Data has a check next to it, HD Voice is enabled and ready for use.

    You've successfully enabled HD Voice to your iPhone 6 or iPhone 6 Plus.

    To disable HD Voice on your compatible iPhone, simply switch the Voice & Data selection to Data Only.



Service and Availability
  1. No, your calling areas won't be restricted because of an upgrade to HD Voice. You can make or receive HD Voice calls as long as you're connected to our 4G LTE network. Even when you're out of our 4G LTE coverage area, you can still make or receive voice calls in the US.

    While traveling abroad, you can still make or receive voice calls on our roaming partners' CDMA or GSM networks.



  2. No, calls won't switch between 3G and 4G LTE networks. If your call starts on the 3G network and you move to a 4G LTE coverage area, your call will continue as a 3G/CDMA call. However, if your call starts on the 4G LTE network and you move to a non-4G LTE coverage area, your call will drop.



Making HD Voice Calls
  1. You can make an HD Voice call the same way you make a regular voice call (e.g., from your Contacts app, Phone app or the Recent Calls list), provided that both you and the person you're calling:

    • Are using an HD Voice-capable phone
    • Have the HD Voice feature enabled
    • Are connected to the Verizon 4G LTE network

    If a wired headset or a Bluetooth® headset is connected to your phone, HD Voice calls may not be delivered to the headset with HD quality unless the headset is also compatible with HD Voice.



Making 6-Way Calls
  1. You can set up a 6-way conference call the same way you would set up a 3-way call. The only difference is that if your HD Voice-enabled phone is connected to Verizon's 4G LTE network, you can set up a conference call with up to 5 people, even if they don't have HD Voice-enabled phones.

    To set up a conference call with up to 6 phones:

    1. Call the first phone number as usual.

    2. While on that call, tap Add call to call the second phone number.

      Note: When the second call is established, the first call will be automatically put on hold. You can swap between the two calls.

    3. Tap Merge to join the two calls and form a 3-way conference call.

    4. You can call up to 3 more phones to form a 6-way conference call.

    You've successfully set up a 6-way conference call.



Troubleshooting
  1. If you're not able to make or receive an HD Voice call, it may be due to one of the following reasons:

    • HD Voice isn't activated on your line or the line you're calling

    • Enable LTE is set to Data Only on your phone or on the phone you're calling

    • Either you or the person you're calling isn't using an HD Voice-capable phone at the time of the call

    • Either your phone or the phone you're calling isn't connected to the Verizon 4G LTE network at the time of the call


  2. There are several reasons why you may have received this error message. Please refer to our HD Voice - Feature Activation Troubleshooting page for more information.



  3. On iPhone 6 or newer devices, it can take a few minutes for the system to update your account with the HD Voice feature. When HD Voice is successfully added, the Enable LTE setting will be set to Voice & Data.

    If the Enable LTE setting remains at Data Only after 6 minutes, it's likely that your line isn't eligible to activate HD Voice from the setting because it belongs to a business account or has an incompatible feature.

    Learn more about how to troubleshoot this error message.

    If your line doesn't fall into the above categories, but Enable LTE remains at Data Only, please contact Verizon Wireless Customer Service by calling 6-1-1.



  4. On iPhone 6 and 6s devices, the default device setting for Enable LTE prior to March 2016 was Data Only.

    Change the setting to Voice & Data in order to experience HD Voice and Simultaneous Voice and LTE Data.

    For all iPhone 6 and newer devices delivered after March, 2016, the default device setting for Enable LTE is Voice & Data.



  5. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    iPhone is a registered trademark of Apple Inc.

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.
isTealiumFlag=true