Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

This may correct issues if you're receiving emails to your computer/PC but not your device.

Windows Live Mail
Windows Mail (Windows Vista)
Microsoft® Outlook® XP, 2002 and 2003
Microsoft Outlook Express and Microsoft Outlook 2000
Microsoft Outlook 2007
Microsoft Outlook 2010
Microsoft Outlook 2013 and 2016
Microsoft Outlook 97
Qualcomm Eudora 7.0 or later
Mozilla® Thunderbird 1
IncrediMail
EarthLink Mailbox
Netscape® 4.5 to 4.7
Netscape 6
Netscape 7.2
Internet Mail (Yahoo®, Gmail, AOL®, etc.)
GoldMine Premium Edition with GoldSync 8
Novell GroupWise Email App

 

 

Windows Live Mail

  1. Right-click the email account in the left pane then click Properties.
  2. Click the Advanced tab.
  3. Ensure Leave a copy of messages on server is checked.
  4. Click OK.

 

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Windows Mail (Windows Vista)

  1. Click Tools.
  2. Click Accounts.
  3. From the Email subsection, click the email account.
  4. Click Properties.
  5. Click the Advanced tab.
  6. Ensure Leave a copy of messages on server is checked.

 

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Microsoft Outlook XP, 2002 and 2003

  1. Click Tools.
  2. Click Email Accounts.
  3. Select View or Change an existing email address, or click the Email tab.
  4. Select the email account.
  5. Click Change.
  6. Click More Settings.
  7. Click the Advanced tab.
  8. Ensure Leave a copy of messages on server is checked then click Next.
  9. Click Finish.

 

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Microsoft Outlook Express and Outlook 2000

  1. Click Tools.
  2. Click Accounts.
  3. Click the Mail tab.
  4. Select the email account.
  5. Click Properties.
  6. Click the Advanced tab.
  7. Ensure Leave a copy of messages on server is checked.

 

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Microsoft Outlook 2007

  1. Click Tools.
  2. Click Account Settings.
  3. Click Change.
  4. Click More Settings.
  5. Click the Advanced tab.
  6. Ensure Leave a copy of messages on server is checked.
  7. Click OK.
  8. Click Next.
  9. Click Finish.

 

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Microsoft Outlook 2010

  1. Click File.
  2. Click Account Settings.
  3. Click Change.
  4. Click More Settings.
  5. Click the Advanced tab.
  6. Ensure Leave a copy of messages on server is checked.
  7. Click OK.
  8. Click Next.
  9. Click Finish.
  10. Click Close.

 

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Microsoft Outlook 2013 and 2016

  1. Click File.
  2. Click Account Settings.
  3. Select your current account then click Change.
  4. Click More Settings.
  5. Click Advanced.
  6. Ensure Leave a copy of messages on server is checked.
  7. Click OK.
  8. Click Next.
  9. If prompted, click Finish/Close.

 

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Microsoft Outlook 97

  1. Click Tools.
  2. Click Services.
  3. Click Internet E-mail.
  4. Select the email account then click Properties.
  5. Click the Advanced tab.
  6. Ensure Leave a copy of messages on server is checked.
  7. Click OK.
  8. Restart Microsoft® Outlook 97 to apply the changes.

 

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Qualcomm Eudora 7.0 or later

  1. Click Tools.
  2. Click Personalities.
  3. Right-click the email account name, then click Properties.
  4. Click the Incoming Mail tab.
  5. Ensure Leave mail on server is checked.

 

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Mozilla Thunderbird 1

  1. Click Tools.
  2. Click Account Settings.
  3. From under the account name, click Server Settings.
  4. Ensure Leave messages on server is checked.

 

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IncrediMail

  1. Click Tools.
  2. Click Accounts.
  3. Select the email account then click Properties.
  4. Click the Advanced tab.
  5. Ensure Leave a copy of messages on server is checked.

 

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Earthlink Mailbox

  1. Click Tools.
  2. Click Settings.
  3. Click the Accounts tab.
  4. Select the email account then click Edit.
  5. Ensure Leave a copy of messages on server is checked.

 

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Netscape 4.5 to 4.7

  1. Click Edit.
  2. Click Preferences.
  3. From Categories, click the plus (+) symbol to expand the options menu.
  4. Click Mail & Newsgroups.
  5. Click Mail Servers.
  6. From Incoming Mail Servers, click Edit.
  7. From Mail Server Properties, click the POP tab.
  8. Ensure Leave messages on server is checked.
  9. Click OK.
  10. Click OK.

 

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Netscape 6

  1. Click Tasks.
  2. Click Mail.
  3. Click Edit.
  4. Click Mail/News Account Settings.
  5. From the left window, click Server.
  6. Ensure Leave messages on server is checked.
  7. Click OK.

 

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Netscape 7.2

  1. From the Edit menu, select the Mail and Newsgroups Account Settings option.
  2. From the left side, click the Server Settings link.
  3. Ensure Leave messages on server is checked

 

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Internet Mail (Yahoo, Gmail, AOL, etc.)

  1. Click Mail.
  2. Click Options.
  3. Select the Server tab.
  4. Click Advanced Settings.
  5. Ensure Leave a copy of messages on server is checked.
  6. Click OK.

 

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Goldmine Premium Edition with Goldsync 8

  1. Click Tools.
  2. Click Options.
  3. Click the E-Mail tab.
  4. Click Accounts.
  5. Select the email account, then click Edit.
  6. Ensure Auto-delete is not checked.
  7. Click OK.

 

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Novel Groupwise Email App

  1. Click Accounts.
  2. Click Account Options.
  3. Click the POP3 account name.
  4. Click Properties.
  5. Click the Advanced tab.
  6. Ensure Leave a copy of messages on server is checked.
  7. Click OK.
  8. Click Close.

 

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