Select Your Device
Samsung Galaxy Tab A (8.0)
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Galaxy Tab S4
Samsung Galaxy S7
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Apple® iPhone® 8 Plus
Samsung Galaxy View
Samsung Galaxy S8
Apple® iPhone® X
Apple® iPhone® 8
Verizon Ellipsis™ Jetpack®
Galaxy Tab E (8.0)
Samsung Galaxy S9
Apple® iPhone® SE
Galaxy J7 / J7 V
Samsung Galaxy S® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6
Samsung Galaxy Note8
Samsung Galaxy S9+
Samsung Galaxy S7 edge
Apple® iPad® 2
Apple® iPhone® 5s
Samsung Galaxy S® 4
Cadence by Kyocera
LG K20™ V
Moto Z Force Droid Edition
Apple Watch® Series 3
Verizon Wireless Home Phone
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 Eclipse
Google Pixel 2 XL
Jetpack® MiFi® 7730L
Pixel™, Phone by Google
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy S8+
LG Exalt® LTE
Samsung Galaxy J3 V
GizmoGadget™ by LG
moto g6
Google Pixel 2
Moto Z Play Droid Edition
Samsung 4G LTE Network Extender
Motorola moto z2 play
Motorola moto z2 force edition
Samsung Galaxy Note5
LG Revere® 3
Samsung Galaxy Note® 4
G7 ThinQ
LG G6™
Apple® iPhone® 5c
Verizon Ellipsis® Jetpack® MHS900L
Apple® iPhone® 5
Samsung Galaxy J3 (2016)
Motorola moto e4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Ellipsis® 7
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon LTE Internet and Home Phone
Pixel™ XL, Phone by Google
ASUS ZenFone™ V
Moto Z Droid Edition
Stylo™ 2 V
Verizon MiFi® 4G LTE Global USB Modem U620L
Apple® iPhone® 4
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Core Prime™
LG G4™
Droid Turbo in Ballistic Nylon
Hum+ by Verizon
DuraForce PRO with Sapphire Shield
Samsung Galaxy J1™ Prepaid
Samsung Convoy® 4
ZTE Blade™ Vantage Prepaid
Microsoft Surface 3
Verizon Wear24™
LG Cosmos™ 3
ZTE Cymbal® LTE
Motorola moto e4 plus™
PRIV™ by BlackBerry®
Ellipsis® Jetpack® MHS800L
Apple® iPhone® 4s
GizmoPal® 2 by LG
Samsung Galaxy Note® 3
Galaxy J3 Mission
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon Verizon SmartHub with Voice
LG Optimus Zone™ 3
ZenFone™ V Live
Samsung Gear S3 frontier
Samsung Galaxy S6 edge +
Verizon Wireless Home Phone T2000
Motorola moto e5 play
BlackBerry® Bold™ 9930 smartphone
LG V30®
Verizon 4G LTE USB Modem 551L
Verizon Global USB Modem USB730L
Samsung Galaxy S® III
Verizon Ellipsis® 10
Samsung 4G LTE Network Extender 2
Galaxy J7 V (2nd Gen.)
Toyota Connected Car
Moto G Play
Kyocera DuraXV+
LG V10™
LTE Internet (Installed)
LG Exalt™
Apple® iPad® (6th Generation) 9.7-inch
Galaxy Tab E
Sonim XP5
ZenPad™ Z10
Samsung Convoy™ 3
Samsung Galaxy S® 6 edge
ZenPad™ Z8
Galaxy J3 V (3rd Gen.)
Moto X™ by Motorola
BlackBerry Classic
moto g6 play
ASUS ZenPad™ Z8s
LG Extravert™ 2
Apple® iPad® (9.7-inch)
Brigadier™ by Kyocera
Samsung Galaxy J3 (3rd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
Samsung Convoy™ 2
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity™ II
HTC One® (M8)
Samsung Galaxy J7 (2nd Gen.)
Samsung Gusto® 2
BlackBerry® Q10 smartphone
HTC 10™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere®
Samsung Galaxy Tab S3
LG G Vista
Apple® iPad Pro® (12.9-inch)
Casio G'zOne Commando® 4G LTE
Apple® iPad Pro® (10.5-inch)
Apple® iPad Air® 2
LG G Pad 8.3 LTE
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad mini™ with Retina display
Verizon Ellipsis® 8 HD
ASUS ZenFone™ AR
Gear S2
Gear S®
Samsung Galaxy S® 4 mini
Samsung Brightside™
Arlo Go
Verizon GizmoTab™
Samsung Convoy™
BlackBerry® Z10 smartphone
Samsung Galaxy Note® II
Samsung Galaxy Book
Casio G'zOne Ravine®
Samsung Galaxy Tab®
HTC Desire® 530
Verizon Wireless USB760 Modem
HTC One M9
BlackBerry® Z30 smartphone
LG Octane™
BlackBerry® Bold 9650 smartphone
Apple® iPad Pro®
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Samsung Galaxy Note® 10.1
Nokia Lumia 928
HTC One®
Apple® iPad® with Wi-Fi + 4G
Samsung Haven™
Moto X™ (2nd Gen.)
LG Cosmos™ 2
HP Elite x2 1012
HTC Desire® 526
LG Revere® 2
Samsung Intensity™ III
Samsung Gusto®
Samsung Galaxy Tab S2
HTC Desire® 626
Apple® iPad mini® 4
Apple® iPad®
Apple® iPad Pro® (9.7-inch)
Apple® iPad Air®
Samsung Galaxy Tab® 4 (10.1)
LG VX8300
Galaxy Note® Edge
Samsung Knack™
Yealink One TalkSM IP DECT Phone Bundle
LG enV®3
LG 4G LTE USB Modem VL600
LG Terra™
Samsung Galaxy Camera®
Samsung Galaxy Tab® 2 (10.1)
Motorola MOTO™ W755
Nokia Lumia 822
LG Exalt™II
Spartan GoCam™
Apple® iPad mini™
LG G Pad™ X8.3
Samsung Gear S3 classic
G Pad™ 7.0 LTE
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Hotshot™
Nexus 6
LG Cosmos™ Touch
Ellipsis® Kids
Casio G'zOne Boulder®
Samsung Galaxy Tab® 4 (8.0)
Motorola Barrage™
Sony Xperia® Z2
Samsung Galaxy S® III mini
Samsung Smooth™
LG enV®2
Samsung Galaxy Tab® (10.1)
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Ellipsis® 10 HD
LG Cosmos™
LG VX5500
HTC One® (M8) for Windows®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Extravert™
Samsung Alias™ 2
Casio G'zOne Rock™
Lexus Connected Car
Samsung Intensity™
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia Icon
Watch Urbane™ 2nd Edition LTE
G Pad™ 10.1 LTE
Verizon Wireless UM175 USB Modem
Verizon Wireless G'zOne Type-S
LG VX5400
Lancet™ for Android™
Motorola XOOM™ 4G LTE
Pantech Jest™ 2
Lucid™3 by LG
Nokia Lumia 2520
Samsung Galaxy Stellar™
Motorola W385
Apple® iPad mini™ 3
Samsung SCH-u340
HTC Desire® 612
Verizon Wireless PC5750 PC Card
Samsung Galaxy Tab® S
Samsung Galaxy Note® 10.1 2014 Edition
Verizon Wireless Escapade®
HTC One® remix
Enact™ by LG
Samsung Galaxy Note® Pro
Samsung SCH-u430
HP Spectre x2
Samsung Gear S2 classic
LG VX8360
Samsung Galaxy™ Stratosphere™ II
Samsung SCH-a870
Google Nexus 7
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Lucid™ by LG
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX8350
Samsung SCH-u410
Samsung Reality™
Moto X™ - Designed by You (2nd Generation)
Lucid™2 by LG
LG VX5300
Galaxy Nexus by Samsung
Verizon Wireless Coupe™
Motorola V325i
Apple® iPad® with Retina display
LG VX5200
Motorola V325
Samsung SCH-u540
LG VX3300
Verizon Wireless CDM8975
LG VX3200
Motorola W315
LG Clout™
Samsung SCH-a650
Motorola V325xi
Luge™ by Motorola Prepaid
Motorola Entice™
Samsung SCH-a630
moto z3
Motorola RAZR V3m in Gray
Samsung Galaxy Note9

My Verizon App for Prepaid FAQs

These are FAQs about the new version of the My Verizon app for prepaid. If you're still using the old version, please go to our FAQs for the previous version of My Verizon for prepaid.

About the Redesign
  1. If you have the new version, you'll see this screen when you open the My Verizon app:

    Image: My Version App for Prepaid New Version

    If you don't see that screen, then you have the previous version of the app. You'll receive a notification to update soon. View FAQs for the previous version.

  2. The new My Verizon app for prepaid has an updated look and navigation. You can see your data usage, payment status and plan information right from the home screen. The new design makes it easier and faster to find the information and tools you use most.

    Plus, we've added some new features:

    • Enhanced Auto Pay: This feature uses funds from your existing balance first, and then it charges a credit or debit card to cover the rest of the plan and add-on costs. Learn more about the new Auto Pay feature and how to activate it.

    • International plans tab: This new tab on the My Plan screen lists international calling plans that you can add or remove at any time.

  3. You must be on one of the following smartphone plans to get the new prepaid My Verizon app:

    • $30 Monthly
    • $40 Monthly
    • $50 Monthly
    • $60 Monthly
    • $70 Monthly
    • $75 Monthly
    • $80 Monthly

    If you're not on one of these eligible plans, you can switch to a new plan to get access to the new version of the prepaid My Verizon app.

  4. If you're on an eligible plan, you'll receive a notification from the app store on your device letting you know that your My Verizon app needs to be updated:

    1. Tap the notification and follow the onscreen prompts to update My Verizon.
    2. Once it's updated, open the My Verizon app.
    3. Enter your prepaid mobile number and My Verizon password.

    You'll see the new version of the prepaid My Verizon app.

  5. There are a couple reason you may not have received the notification:

    • You're not on an eligible plan
    • Your prepaid account isn't ready to update yet

    A small number of prepaid accounts are being updated at a time to ensure the transition to the new version is smooth and easy for you. If you have an eligible plan, you should receive a notification in the next few weeks.

    Manually check for an update

    You can also search for "My Verizon" in the app store on your device to see if you're able to update your app:

    • If you see "UPDATE" next to the app in the search results, tap UPDATE and follow the onscreen prompts.
    • If you see "OPEN" instead of "UPDATE," your account isn't ready to receive the update.

Getting Started
  1. The My Verizon app lets you manage your account 24/7 right from your prepaid smartphone or tablet, including:

    • Make payments
    • Set up Auto Pay
    • Check your usage and balance
    • Add more high-speed Add On Data
    • Change your plan
    • Manage your features
    • Update profile settings
    • View your payment history

    Find step-by-step instructions for all account management options on our How to Use the My Verizon App for Prepaid page.

    Watch our My Verizon app for Prepaid video

  2. The My Verizon app is included with your prepaid service for no additional charge.

    Data charges may apply for download and use.

  3. The My Verizon app is available for iPhone® and most Android® smartphones.

  4. If the My Verizon app isn't already in your Apps menu, you can search for "My Verizon" in your phone's app store:

    Then tap on the My Verizon app in the search results and download it.

    To sign in, you'll need to enter your prepaid mobile number and My Verizon Password. If you're not registered for My Verizon, tap I need to register on the app sign-in screen and follow the steps to create your account.

Enhanced Auto Pay
  1. The new Auto Pay feature will use your existing balance on your account first, if any is available at the time of renewal. Then it will charge a credit/debit card to cover the rest of the costs. Your Auto Pay aligns with your plan renewal date.

    You'll also be able to monitor your Auto Pay right from the home screen of the prepaid My Verizon app or online. You can easily see how much will be deducted and when.

  2. You must have the new version of the prepaid My Verizon app to use the enhanced Auto Pay feature.

    How do I know if I have the new version of the app?

  3. If you don't have Auto Pay set up on your account, you can set it up and manage it right from the home screen of the prepaid My Verizon app or online.

    If you already have Auto Pay set up on your account, you must make a change to Auto Pay (e.g., adjust the date, payment amount, etc.). Once you make a change, the enhanced Auto Pay feature will be activated.

  4. The Prepaid Auto Pay Terms & Conditions are available online.

Using the Previous Version of the Prepaid My Verizon app
  1. You can check your balance by signing in to the app and viewing Available Balance on the Home screen.

    For more detailed balance information:

    1. Tap the Navigation Menu icon (i.e., the three white bars at the top-left corner of the screen).
    2. Tap Balance Details.

    You've successfully found your balance details.

  2. You can view your data usage on the Home screen. We'll also alert you when you're close to your data limit.

    Check for alerts by tapping the Alert icon at the top-right corner of the screen.

  3. To view your payment history:

    1. From the app's Home screen, tap Payment.
    2. Tap Payment History.

    From here you can view details about your previous payments for the past 18 months. The details include the date, payment method and amount (including a detailed breakdown of applicable taxes and surcharges).

  4. There are three ways to add funds to your account. You can use a:

    • Credit card
    • Debit card
    • Verizon Wireless Refill card

    In addition, you can also save your credit or debit card to your account for future use.

    To make a payment:

    1. From the app's Payment page, tap Ways to Pay.
      • If you don't have a credit card on file, select:
      • A New Credit/Debit Card
      • Verizon Refill Card

      • If you'd like to use a card you have on file:
      • Select the card ending XXXX; Expires mm/yyyy

    2. Enter the dollar amount you'd like to add.
    3. Tap Add Funds.
    4. Review your payment and tap Confirm.

    Note: You can also make a payment from the Home screen by tapping Add Funds or by setting up Auto Pay.

    You've successfully made a payment on your account.

  5. We accept most major credit cards, including:

    • Visa®
    • Master Card®
    • American Express®
    • Discover®

  6. Yes, to save your credit or debit card to your account for future payments:

    1. From the app's Home screen, tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Tap Payments.
    3. Tap Ways to Pay.
    4. Select the option with the credit card logos and enter your credit/debit card information.
    5. Tap Update.

    You've successfully saved a credit or debit card to your account.

  7. Tap Set Up Auto Pay on the Home screen of the app. You'll see the payment amount and plan renewal date when the payment will be made. The credit or debit card on your account will be charged accordingly each month.

  8. To change your plan in the My Verizon app:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Tap Plan and Data.
    3. If you're eligible for a plan change, follow the prompts to select a new plan.

    You've successfully changed your plan.

  9. Many prepaid smartphone plans come with unlimited talk and text, but you can purchase additional data by tapping Add More Data on the app Home screen.

  10. To manage features on your account:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Tap Features.
    3. Turn on the features you want on your account, and turn off the ones you don't.

  11. To change your user settings in the app:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. From the bottom of the menu, tap Settings.
    3. Select an option to update:
      • Contact information
      • My Verizon User ID
      • My Verizon password
      • Account Security Code
      • Security Question
      • Voicemail Password
      • Network Programs and Permissions
    4. Fill in the appropriate information.
    5. Tap Submit.

    You've successfully changed your user settings.

  12. Android is a trademark of Google, Inc. Apple and iPhone are registered trademarks of Apple Inc. Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.
Was this helpful?    

Still Have Questions?

Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Messenger

Post a question and get a response from a Verizon Expert.

Ask on Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.