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V20™
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Motorola T720
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Nokia 2285
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Jest™
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Nokia 6215i
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Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

My Verizon App for Prepaid FAQs

General Information
  1. What is the My Verizon app and how does it help me manage my prepaid account?

    The My Verizon app lets you manage your account 24/7 right from your prepaid smartphone or tablet. You can:

    • Make payments
    • Set up Auto Pay
    • Check your usage and balance
    • Add more high-speed Add On Data
    • Change your plan
    • Manage your features
    • Update profile settings
    • View your payment history


  2. How do I get the My Verizon app for prepaid?

    The My Verizon app for prepaid is available for most iPhone® and Android™ devices.

    To get the app, search for and download the My Verizon app from your phone's app store.

    If you're already registered for My Verizon, you'll be able to sign in and start using the benefits of the app. To sign in, you'll need to enter your prepaid mobile number and My Verizon Password.

    If you're not registered for My Verizon, you'll need to register before using the app. Registration is easy - just tap I need to register on the app sign-in screen and follow the steps to create your account.



  3. How do I check my balance in the My Verizon app for prepaid?

    You can check your balance by signing in to the app and viewing Available Balance on the Home screen.

    For more detailed balance information:

    1. Tap the Navigation Menu icon (i.e., the three white bars at the top-left corner of the screen).
    2. Tap Balance Details.

    You've successfully found your balance details.



  4. How do I keep track of my data usage with the My Verizon app for prepaid?

    You can view your data usage on the Home screen. We'll also alert you when you're close to your data limit.

    Check for alerts by tapping the Alert icon at the top-right corner of the screen.



  5. How do I view my payment history with the My Verizon app for prepaid?

    To view your payment history:

    1. From the app's Home screen, tap Payment.
    2. Tap Payment History.

    From here you can view details about your previous payments for the past 18 months. The details include the date, payment method and amount (including a detailed breakdown of applicable taxes and surcharges).



Making Payments
  1. How do I make a payment using the My Verizon app for prepaid?

    There are three ways to add funds to your account. You can use a:

    • Credit card
    • Debit card
    • Verizon Wireless Refill card

    In addition, you can also save your credit or debit card to your account for future use.

    To make a payment:

    1. From the app's Payment page, tap Ways to Pay.
      • If you don't have a credit card on file, select:
      • A New Credit/Debit Card
      • Verizon Refill Card

      • If you'd like to use a card you have on file:
      • Select the card ending XXXX; Expires mm/yyyy

    2. Enter the dollar amount you'd like to add.
    3. Tap Add Funds.
    4. Review your payment and tap Confirm.

    Note: You can also make a payment from the Home screen by tapping Add Funds or by setting up Auto Pay.

    You've successfully made a payment on your account.



  2. What types of credit cards can I use to add funds to my account with the My Verizon app for prepaid?

    We accept most major credit cards, including:

    • Visa®
    • Master Card®
    • American Express®
    • Discover®


  3. Can I save a credit card to my account in the My Verizon app for prepaid, so I don't have to enter the information manually each time?

    Yes, to save your credit or debit card to your account for future payments:

    1. From the app's Home screen, tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Tap Payments.
    3. Tap Ways to Pay.
    4. Select the option with the credit card logos and enter your credit/debit card information.
    5. Tap Update.

    You've successfully saved a credit or debit card to your account.



  4. How do I set up Auto Pay with the My Verizon app for prepaid?

    To set up Auto Pay:

    1. Tap Set Up Auto Pay from the Home screen.
      • You can set up Auto Pay based on your plan amount.
      • You can select a different amount (the amount must be your price plan amount or higher).
    2. Select the date you want to be charged: either your plan renewal date or another date in the month.
    3. The credit or debit card on your account will be charged the amount entered on the date you selected each month.

    You've successfully set up Auto Pay.

    Notes:

    • If you've selected the 29th, 30th or 31st of the month, and the month doesn't include that date, the payment will be charged the following day.
    • You can also manage your Auto Pay and change the amount and date anytime using the My Verizon app.


Manage Your Account
  1. How do I change my plan using the My Verizon app for prepaid?

    To change your plan in the My Verizon app:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Tap Plan and Data.
    3. If you're eligible for a plan change, follow the prompts to select a new plan.

    You've successfully changed your plan.



  2. Can I purchase additional minutes, text or Add On Data using the My Verizon app for prepaid?

    Many prepaid smartphone plans come with unlimited talk and text, but you can purchase additional data by tapping Add More Data on the app Home screen.



  3. How do I manage features on my account using the My Verizon app for prepaid?

    To manage features on your account:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. Tap Features.
    3. Turn on the features you want on your account, and turn off the ones you don't.


  4. How do I change my user settings in the My Verizon app for prepaid?

    To change your user settings in the app:

    1. Tap the Navigation Menu icon (i.e., three horizontal, white bars).
    2. From the bottom of the menu, tap Settings.
    3. Select an option to update:
      • Contact information
      • My Verizon User ID
      • My Verizon password
      • Account Security Code
      • Security Question
      • Voicemail Password
      • Network Programs and Permissions
    4. Fill in the appropriate information.
    5. Tap Submit.

    You've successfully changed your user settings.



  5. Android is a trademark of Google, Inc. Apple and iPhone are registered trademarks of Apple Inc. Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.

     

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