Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 7
Apple® iPhone® 6s
Samsung Galaxy S7
Samsung Galaxy S® 6
Apple® iPhone® 5s
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S7 edge
Samsung Galaxy S® 4
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
Apple® iPhone® SE
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Verizon Jetpack® MiFi® 6620L
Google Pixel
Samsung 3G Network Extender
Samsung Galaxy J3 V
Apple® iPad® 2
Moto Z Force Droid Edition
LG G3
LG G4™
Verizon Ellipsis® 8
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4s
Samsung Galaxy Note7
Apple® iPhone® 4
Samsung Gusto® 3
Samsung Galaxy J3 (2016)
LG Revere® 3
Google Pixel XL
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Cosmos™ 3
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
HTC Desire® 526
LG G Vista
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
LG Optimus Zone™ 3 Prepaid
LG G5
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Hum by Verizon
Casio G'zOne Commando®
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Verizon Wireless Home Phone
Verizon LTE Internet and Home Phone
GizmoGadget™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
V20™
LG G2
GizmoPal® 2 by LG
Samsung Convoy™ 3
DuraXV
GizmoPal™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
Samsung Convoy® 4
Microsoft Lumia 735
LG K8 V
Verizon Ellipsis® 10
Stylo™ 2 V
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem 551L
Moto Z Droid Edition
HTC One® (M8)
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Ravine® 2
Verizon 4G LTE Broadband Router
Moto G™ by Motorola
DROID ULTRA by MOTOROLA
LG K4™ LTE
PRIV™ by Blackberry®
Verizon 4G LTE USB Modem UML295
HTC Desire® 530
Nexus 6
HTC One M9
Samsung Galaxy Note® II
iPad® Pro
Samsung Convoy™ 2
Sony Xperia® Z3v
Moto X™ (2nd Gen.)
DROID RAZR by MOTOROLA
Galaxy Note® Edge
Gear S®
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Samsung Gusto® 2
iPad® Air 2
HTC Desire® 626
Moto G Play
Moto X™ by Motorola
Nokia Lumia 822
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
DROID INCREDIBLE 4G LTE by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
LTE Internet (Installed)
Samsung Galaxy S® 4 mini
LG Exalt™
Ellipsis™ Jetpack® MHS815L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® mini with Retina display
Microsoft Surface 3
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Gear S2
Moto E™ Prepaid
Samsung Intensity™ II
Samsung Galaxy Tab® 2 (7.0)
Verizon SureResponse®
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
HTC One®
Galaxy Tab E
DROID by MOTOROLA
LG Terra™
Galaxy Tab E (8.0)
Kyocera DuraXV+
LG Revere®
LG Octane™
LG Optimus Exceed™ 2
HTC 10™
iPad Pro™ (9.7-inch)
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
Apple® iPad® Air™
Samsung Intensity™ III
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
Blackberry Classic
LG Exalt™II
Samsung Galaxy Tab S2
Samsung Galaxy S® III mini
DROID DNA by HTC
LG Revere® 2
DROID RAZR MAXX by MOTOROLA
Ellipsis® Kids
Verizon Wireless USB760 Modem
Nokia Lumia Icon
ZenPad™ Z8
LG Accolade™
Lancet™ for Android™
HTC One® (M8) for Windows®
LG enV®3
Motorola RAZR V3m
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Q10 smartphone
Apple® iPad® with Wi-Fi + 4G
LG G Pad™ X8.3
Enact™ by LG
ZenPad™ Z10
G Pad™ 10.1 LTE
DROID RAZR HD by MOTOROLA
Lancet™
Samsung Gusto®
Samsung Galaxy Tab®
DROID INCREDIBLE 2 by HTC
Pantech Breakout™
Lucid™3 by LG
Apple® iPad® mini
Dell™ Vostro™ V13 Laptop
LG 4G LTE USB Modem VL600
G Pad™ 7.0 LTE
Samsung Galaxy Tab® (10.1)
Casio G'zOne Ravine®
Hydro ELITE by KYOCERA
BlackBerry® Z10 smartphone
iPad® mini 4
Watch Urbane™ 2nd Edition LTE
Samsung Illusion™
DROID X by MOTOROLA
LG Vortex™
Motorola XOOM™ 4G LTE
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Haven™
BlackBerry® Z30 smartphone
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
LG Cosmos™
Casio G'zOne Boulder®
HTC One® remix
Motorola MOTO™ W755
Windows Phone 8X by HTC
Galaxy Nexus by Samsung
LG VX8300
DROID X2 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Galaxy™ Stratosphere™ II
Delphi Connect with 4G LTE Mobile Hotspot
Apple® iPad® with Retina display
LG enV®2
Motorola Barrage™
Verizon Wireless UMW190 Global USB Modem
Nokia 2366i
LG enV® TOUCH
LG VX5500
BlackBerry® Bold 9650 smartphone
LG Extravert™
Spectrum™ 2 by LG
HTC Desire® 612
DROID INCREDIBLE by HTC
Samsung Fascinate™
Lucid™2 by LG
Samsung Knack™
HTC One® max
DROID 3 by MOTOROLA
Samsung Galaxy Tab® S
LG Cosmos™ Touch
Samsung Alias™ 2
Nokia Lumia 2520
BlackBerry® Tour™ 9630 smartphone
THUNDERBOLT™ by HTC
iPad® mini 3
LG Migosm
Pantech Hotshot™
HTC Rhyme™
LG Optimus Zone™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Samsung Intensity™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless AirCard® 595U USB Modem
Pantech Jest™ 2
LG VX8360
Samsung Galaxy Note® Pro
Pantech Perception™
Samsung ATIV SE™
Verizon Converged VOIP Device
Pantech Marauder™
Samsung SCH-u340
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
HP Spectre x2
Samsung ATIV Odyssey™
Casio G'zOne Rock™
Samsung Galaxy™ Stratosphere™
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Smooth™
Motorola W385
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Samsung Galaxy Camera®
LG VX5400
Intuition™ by LG
Casio G'zOne Brigade®
Verizon Wireless USB720 Modem
Samsung Galaxy Legend™
BlackBerry® Curve™ 8330 smartphone
Samsung Gear S2 classic
Moto X™ - Designed by You
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Curve™ 9330 smartphone
LG VX8350
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
Spartan GoCam™
HTC Rezound™
Samsung Juke
DROID 2 by MOTOROLA
Samsung Galaxy Note® 10.1
BlackBerry® Storm2™ 9550 smartphone
Samsung Galaxy View
LG Ally™
Verizon Wireless G'zOne Type-S
Motorola XOOM™
Samsung Alias™
Verizon Wireless USB727 Modem
Luge™ by Motorola Prepaid
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Reality™
Pantech Crux™
Apple® iPad®
Pantech Caper™ Prepaid
Verizon Wireless PC5750 PC Card
Samsung SCH-u410
Verizon Wireless Coupe™
Motorola Adventure™ V750
Verizon Wireless Escapade®
LG Voyager™
Spectrum™ by LG
Revolution™ by LG
Motorola MOTO™ VU204
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Tab® (7.7)
LG Dare™
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
HTC Trophy™
Casio EXILIM
HP® Mini 1151NR Netbook
LG Optimus Exceed™
Sony Xperia® PLAY
LG Chocolate® Touch
DROID PRO by MOTOROLA
Motorola MOTOKRZR K1m
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9370 smartphone
Sharp KIN™ ONE
Samsung SCH-a870
Verizon Wireless CDM8975
Samsung Omnia® II
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Motorola V325
LG enV®
Samsung Gem™
Motorola MOTO™ Z6c World Edition
LG VX5200
LG Chocolate®
Motorola W315
LG VX3200
Sierra Wireless AirCard® 580
Samsung Zeal™
Motorola E815
LG VX3300
Verizon Wireless Salute™
Motorola Entice™
G'zOne Boulder™ Black and Silver
Motorola RAZR V3m in Gray
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Blackberry Classic Non-Camera
LG VX6100
LG VX4500
LG VX8700
Pantech PN-820
Motorola Rival™
LG VX5300
Pantech PN-210
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
LG Chocolate® 3
Motorola RAZR V3c
Motorola V325i
LG VX6000
Samsung FlipShot®
Samsung Continuum™
Samsung SCH-a850
Motorola MOTO Q™ 9c
HTC Merge®
Nokia 6015i Prepaid
LG VX4650
Motorola MOTO™ Z6cx World Edition without Camera
Sharp KIN™ TWO
LG Glance™
Nokia 2605 Mirage
DROID ERIS by HTC
LG V
Samsung Glyde™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
Motorola V710
Nokia 7705 Twist™
Samsung i700 Pocket PC
Motorola CITRUS™
Pantech PN-215
Samsung SCH-a310
Verizon Wireless Adamant™
LG Fathom®
Nokia 6205
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-3010nr Notebook
Samsung Gleam®
Samsung Omnia®
Samsung Sway™
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Samsung SCH-a950
LG Clout™
Motorola V60s
Samsung SCH-i760
Kyocera K323
Motorola Krave™ ZN4
Jest™
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Samsung Renown™
Kyocera KPC650
Motorola MOTO Q™ music 9m
HP® Mini 311-1037NR Netbook
HP® Mini 110-3098NR Netbook
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless PN-300
Gateway® LT2016u Netbook
LG VX9400
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
HTC Touch Pro™
Verizon Wireless CDM8950
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola V265
BlackBerry® 7250
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Verizon GizmoTab™
Nokia 7205 Intrigue™
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
Samsung SCH-a650
Kyocera SE47
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 2128i
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
HP Elite x2 1012
Samsung SCH-a530
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Nokia 6215i
Verizon Wireless Blitz® Prepaid
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Motorola MOTOSLVR L7C
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Verizon Ellipsis™ 8 HD
Motorola V65p

Prepaid Plans and Service FAQs

Pay in advance without a credit check, deposit or long-term contract with Verizon Wireless prepaid service. On this page, find answer to your questions, including:

General Information
  1. What is Verizon Wireless prepaid service?

    Prepaid service is a wireless option that lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can choose from one of our monthly plans that includes an allowance for a set price. As the balance of your allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:



  2. Where can I use my prepaid service?

    Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  3. What features are available with my prepaid service?

    Your prepaid service includes:

    Optional features** include:

    Visit the Media Store for more information.

    * Voicemail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using voicemail from your mobile phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals, and you'll be charged to maintain your connection to voicemail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Additional charges may apply for these services.



  4. What phones can I use with Verizon Wireless prepaid service?

    You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check online for the prepaid eligibility of a phone you already have:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.



  5. Can I use a phone that was previously used on a monthly billing plan on prepaid service?

    Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you'll also be prompted to enter your SIM Card ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn't compatible with our network, you'll need to purchase a new phone to activate prepaid service.



  6. Can I bring my iPhone to a prepaid plan?

    Yes, an active or inactive Verizon Wireless iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it's compatible with.



  7. What prepaid plans are available?

    We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data usage or a plan that has a set amount for these features.

    Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.



  8. How do I get a prepaid plan?

    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.



  9. How do I activate my new Verizon Wireless prepaid phone?

    There are a few ways you can activate your new prepaid phone:

    • Online
    • From your prepaid phone: Follow the prompts to activate when you turn on the phone or call *22898


  10. Do I need to make a call from my device to fully activate my service?
    Yes, you need to make a call from your device to complete your activation. If you don't make a call from your device within 60 days of adding funds to your account, any funds you added to your account will be forfeited and your service will be disconnected.


  11. What is Carryover Data?

    Carryover Data lets you keep your unused, high speed data until the end of the following month. It’s available on the $50 and $70 Monthly plans for prepaid smartphones.

    Carryover Data will expire after 30 days or if your plan isn’t renewed on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    Learn more in our Carryover Data FAQs.



  12. What is Always-On Data?

    Our Always-On Data feature lets you stay online and connected for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high speed data.

    Always-On Data is always on and available at no additional charge. There's no account or phone setting to turn on.

    You can purchase more high speed data through My Verizon or the My Verizon app.



  13. Can I call international locations with my prepaid service?

    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

    International networks can change frequently, so certain locations may not be available at all times. Also, the pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.

    Also, some of our monthly plan options for prepaid smartphones include Mexico and Canada.



  14. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?

    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Search are $1.99/call plus airtime.



  15. Am I charged for retrieving my voicemail messages from my prepaid phone?

    Yes, you'll incur airtime and other charges when retrieving voicemail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals.



  16. Can I use HD Voice on my prepaid device?

    You can use HD Voice on your prepaid device if it's compatible with HD Voice and if the HD Voice feature is turned on.

    For more information, refer to the HD Voice FAQs for your phone's operating system:



Prepaid Monthly Plans
  1. What are prepaid monthly plans?

    Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

    Learn more about:



  2. What monthly plan options are available for prepaid smartphones?

    There are 5 monthly plan options for prepaid smartphones:

    • $30 Monthly plan - Pay a $30 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Unlimited Text to Mexico & Canada
      • Wi-Fi data access only (no data access through the Verizon network)
    • $45 Monthly plan - Pay a $45 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Unlimited Text to Mexico & Canada
      • 2 GB of high speed data
      • Always-On Data
    • $50 Monthly plan - Pay a $50 monthly access fee upfront for:
    • $60 Monthly plan - Pay a $60 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Umlimited Talk & Text to Mexico & Canada
      • 5 GB of high speed data
      • Always-On Data  
    • $70 Monthly plan - Pay a $70 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Unlimited Talk & Text to Mexico & Canada
      • Unlimited Text from the US to over 200 other countries
      • 10 GB of high speed data
      • Carryover Data
      • Always-On Data

    You can also purchase additional data allowances through My Verizon if you reach your high speed data limit during the month and need more. (This option isn't available for the $30 Smartphone plan.)

    For more details, go to our Prepaid Shop page and select SMARTPHONES.



  3. What monthly plan options are available for prepaid basic phones?

    We have two prepaid options available for basic phones:

    • $15 monthly plan: You'll pay $15 monthly access fee upfront, which includes a combination of up to 300 total voice minutes or text or multimedia messages sent or received with Unlimited Mobile Web.

      If you run out of the combination 300 minutes/messages, you can replenish with another $15 monthly plan at anytime.

    • $30 monthly plan: You'll pay a $30 monthly access fee upfront, which includes Unlimited Talk, Text and Mobile Web.

    For more details, go to our Prepaid Shop page and select BASIC PHONES.



  4. How much data do I need with my prepaid plan?

    Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone 45 MB/hr
    Audio Track Download (3.5 min at 192 kbps) 7 MB
    3G Video Streaming
    250 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming 350 MB/hr
    Digital Photo Download/Upload (Hi-Res) 3 MB
    Navigation Turn-by-Turn Directions 5 MB/hr


    1 MB = 1,024 KB
    1 GB = 1,024 MB



  5. How can I monitor my data usage on my prepaid account?

    You can check your usage anytime a number of ways:



  6. How much Carryover Data can I have?

    Unused high speed data from your monthly plan allowance will round up to the nearest megabyte (MB). It will carry over to your next monthly plan cycle when your plan renews on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    The maximum amount of Carryover Data you can have depends on your plan:

    • $50 Monthly plan – 5 GB max
    • $70 Monthly plan – 10 GB max


  7. Does my Carryover Data expire?

    Yes, unused Carryover Data automatically expires after 30 days, or if your plan renewal payment isn’t received on or before your plan’s expiration date.



  8. Are all prepaid monthly plans eligible for Carryover Data?

    Carryover Data is only available on the $50 and $70 Monthly prepaid smartphone plans.



  9. What will my Always-On Data experience be like with reduced speeds of 128 kbps?

    There will be no impact to calling and texting, but the impact on apps depends on how much data the app uses. Video streaming and audio streaming may be impacted while at reduced data speeds.

    Note: You won't experience any reduction in speed while using Wi-Fi.



  10. If my high speed data allowance runs out, should I use Always-On Data at a reduced speed at no charge, or should I buy more high speed data?

    You won't be stopped in your tracks whatever you decide to do.

    If you have more basic internet needs, reduced speeds may suit you for the moment. If your online activities require more data, like video streaming and audio streaming, you can buy more high speed data for a better experience.

    It's your call.



  11. Will I be notified that my speeds may be slowed down and the Always-On Data option is on?

    Yes, we'll send you a text message before your high speed data automatically switches to the Always-On Data 128 kbps speeds option for the rest of your current monthly bill cycle.

    High speed data will automatically return at the start of your next bill cycle.



  12. How do I purchase more high speed data if I need to?

    You can purchase more high speed data through My Verizon or the My Verizon app.

    If you consistently find that you need more data, you can purchase a plan with a larger monthly data allowance anytime.



  13. Can I bring my own phone to a monthly plan?

    Yes, you can bring any active or inactive Verizon Wireless device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

    *Excludes Windows Mobile® and push-to-talk devices (with the exception of BlackBerry® push-to-talk, which can be activated).



  14. Can I purchase "pay as you go data" if I don't pay the full monthly access fee of my monthly plan?

    No. Only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.

    Note: Pay as you go plans are no longer available as a price plan option. For those customers who still use the pay as you go or daily plans, there are no changes to their access.



Making Payments
  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:

    *Requires a phone that's compatible with Mobile Web.

     



  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.



  3. When do payments I've made to my prepaid account expire?

    Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days


    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.



  4. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

    There are two types of Auto Pay:

    • Pay by Day of the Month - Select which day(s) of the month to automatically make payments to your account.You can set up to 5 days each calendar month to have a payment automatically applied.

      Note: The minimum payment that can be made is $15, and the maximum payment is $250.
    • Pay by Low Balance - Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date.

      Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

    If you're signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account.



  5. How do I set up Auto Pay for my prepaid account online?

    You can set up Auto Pay online through the Auto Pay Options page in My Verizon.



  6. Where can I purchase a refill card for my prepaid account?
  7. How do I add a refill card or PIN to my prepaid account online?

    You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.



  8. What should I do if I can't use the refill card or PIN to add money to my prepaid account?

    If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.



  9. My prepaid plan has a monthly access fee. What if I can't pay the full amount on my due date?

    If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.



  10. What happens if I don't make a payment before the expiration date on my prepaid account?

    A new expiration date is set each time you make a payment to your account, and it's based on the amount you pay. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.



Managing Your Prepaid Account
  1. How can I view detailed account information for my prepaid account?

    You can view your account information in the My Verizon Mobile app on your phone or online from the My Verizon Home page.



  2. What are the rates and other plan details for my prepaid plan?

    You can see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.



  3. How can I get my account balance and expiration date for my prepaid plan?

    You can get your account balance and expiration date through any of the following methods:

    • My Verizon Mobile app on your prepaid phone
    • The My Verizon Home page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:
      • #BAL (#225) - Account balance
      • #PMT (#768) - Payment information
    • Call (888) 294-6804 from any phone and follow the prompts


  4. Can I change my current prepaid plan to a new prepaid plan?

    If you have an eligible device, you can change your current prepaid plan anytime in a number of ways:

    If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.

    *Requires a phone that's compatible with Mobile Web.



  5. What happens when I change my monthly prepaid plan?

    You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you're currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.



International Long Distance
  1. Can I use my prepaid phone to make and receive calls and send and receive text messages with other countries from the US?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages internationally while in the US. For service and availability, go to our International Services page.



  2. Are there prepaid international long distance calling packages available?

    Our Mexico & Canada Plan for Prepaid includes 1,000 minutes for $10/month, which you can use to call Mexico and Canada.

    Also, some of our monthly plan options for prepaid smartphones include Mexico and Canada.



International Roaming
  1. Can I use my Verizon Wireless prepaid phone to make and receive calls and send and receive text messages when traveling internationally?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in certain countries.

    For service availability and rate information, visit the Prepaid International page.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  2. What are the rates for calls and text messages while traveling internationally?

    Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  3. How do I make a call or send a text message when traveling internationally?

    The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you're traveling to.



  4. Is there anything I need to do before I can use my prepaid phone on an international trip?

    If you're going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.



  5. How do I access voicemail from my prepaid phone while traveling internationally?

    To check your voicemail while roaming with your prepaid phone:

    1. Call your mobile number.
    2. Press or tap the # key.
    3. Follow the prompts.

    You've successfully accessed your voicemail.



  6. Will all of my prepaid features be available while traveling internationally?

    Certain features are subject to local capabilities and may not be available while roaming internationally.



  7. How do I contact Prepaid Customer Service while traveling internationally?

    If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.



Prepaid Lost/Stolen Suspension
  1. What is a Lost/Stolen Suspension?

    If your Prepaid device is lost or stolen, you can temporarily suspend your service in My Verizon to prevent unauthorized usage and charges on your account.



  2. My prepaid phone has been lost or stolen. How do I suspend my service?

    If your prepaid device has been lost or stolen, go to the Suspend Your Service page in My Verizon to suspend your line and prevent unauthorized use. For step-by-step instructions, refer to the Suspend Your Service section in the My Verizon for Prepaid How to Use Guide.



  3. If I suspend my prepaid service because my device was lost or stolen, will my device be usable?

    Once you suspend your service, your prepaid device will be blocked from the Verizon network for calls, messages or data until you restore service. However, if your suspended device has Wi-Fi it can still be connected to a Wi-Fi network. Suspending your service will not prevent others from being able to access the content and apps on your device, especially if you're not using a password or other security to protect your phone.

    Additionally, while your prepaid device is suspended you will not be able to activate it on any Verizon Wireless account.



  4. Can Verizon help track down my lost prepaid device?

    No, we don't provide assistance finding a lost device.

    If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.



  5. How do I reconnect my suspended prepaid device?

    Go to the Reconnect Your Service page in My Verizon to reconnect a suspended device. For step-by-instructions refer to the Reconnect Your Service section in the My Verizon for Prepaid How to Use Guide.



  6. Can I re-activate a replacement phone on my existing prepaid account?

    Yes, if you have had to get a replacement prepaid phone since the time you suspended service, you can activate it when you reconnect service. For step-by-instructions refer to the Reconnect Your Service for another device section in the My Verizon for Prepaid How to Use Guide.



  7. Can I add money to my prepaid account when it is in a suspended status?

    No, you are unable to add any funds to your account while it is suspended.



  8. What functions will be disabled when my phone has been suspended?

    As long as your account is suspended, you will have limited or no access to the following:

    • Manage Auto Pay
    • Change your plan
    • Change your data allowance
    • Manage features
    • Change your device


  9. What if I have Auto Pay on my account?

    Once your device suspension takes effect, all future Auto Pay transaction activities will be suspended for as long as your device is suspended. However your Auto Pay account indicator function is not turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. You'll have the option to manually turn off Auto Pay when you suspend your service or you can turn it off from the Settings menu in My Verizon and My Verizon Mobile.



  10. How do I manually turn off Auto Pay when I suspend my prepaid service?

    When you suspend your prepaid service on the Suspend Your Service page, you can turn of Auto Pay by checking the box next to Turn off auto pay so you don't get charged every month.

    If you already suspended your service and didn't select the option to manually turn off Auto Pay, you can turn it off from the Settings screen in My Verizon and My Verizon Mobile.



  11. Why am I still being charged when my service is suspended?

    Your service is in suspended mode not disconnected, and will remain suspended until you reconnect service. If your account has available funds, we will continue to debit your account for any services or features. If there isn't any activity after 90 days, your number will be disabled and your account will be closed. Remember, you can always reconnect service on your existing device or another device.



  12. What should I do if I find my lost prepaid device after suspending service?

    If you find your lost prepaid device and want to reconnect service, go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser. Once you reconnect service you will be able to send and receive calls, messages and data over the Verizon network again. You can also activate your device on a Verizon Wireless account.

    For steps on reconnecting service, refer to the Reconnect Your Service section of the My Verizon for Prepaid How to Use Guide.



  13. What if I want to discontinue my service?

    If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.



  14. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Windows Mobile is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google, Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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