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Select and set up your prepaid plan FAQs

General Information

  1. What is Verizon prepaid service?

    Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required, like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

    You can choose from several monthly plan options that include different high speed data allowances for a set price. As your service expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:

  2. Where can I use my prepaid service?

    Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

    1. Go to our Interactive coverage map.
    2. Tap or click the Menu icon in the top left corner of the map.
    3. Select Prepaid.

    The prepaid coverage map will display.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

  3. How do I get a prepaid plan?

    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store or Authorized Retailer.

  4. What phones can I use with Verizon prepaid service?

    Buy a new phone - You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    Bring your own phone - You can also check our Bring Your Own Device page for the prepaid eligibility of a phone you already have (including iPhone®).

    Learn more about bringing your own device on our Bring Your Own Device FAQs page.

  5. How do I activate my new Verizon Wireless prepaid phone?

    Once you've signed up for prepaid services, refer to one of the options below to activate your phone.

    • If you're creating a new Verizon account:
      1. Turn on your new phone.
      2. Tap New Customer.
      3. Follow the onscreen instructions.
    • If you're adding a line to an existing Verizon account (setting up a Prepaid Family Account):
      1. Turn on your new phone.
      2. Tap Existing Customer.
      3. Follow the onscreen instructions.

    If you aren't able to activate your phone using the instructions above, you can activate your prepaid phone online or call (866) 893-7723.

  6. Do I need to make a call from my device to fully activate my service?

    Yes, you need to make a call from your device to complete your activation. If you don't make a call from your device within 60 days of adding funds to your account, any funds you added to your account will be forfeited and your service will be disconnected.

Learn About Prepaid Plans

  1. What prepaid plans are available?

    We have several monthly plans available for smartphones and basic phones for a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data or a plan that has a set amount for these features.

    There are also several Data Only plans available for your tablets and other data devices.

    Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.

  2. What are prepaid monthly plans?

    Monthly plans are prepaid plans that give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

  3. What prepaid monthly plan options are currently available for phones?

    There are currently several monthly plan options for prepaid phones that offer different data amounts:

    For a limited time: New eligible lines can get double the data.

    • $30 Monthly plan - Includes:
      • 500 MB of high speed data
      • Unlimited Talk & Text to the US
      • Unlimited Text to over 200 international destinations including Canada, Mexico and Puerto Rico
      • Always-On Data
      • Mobile Hotspot*
    • $40 Monthly plan - Includes:
      • 3 GB of high speed data
      • Unlimited Talk & Text to the US
      • Unlimited Text to over 200 international destinations including Canada, Mexico and Puerto Rico
      • Always-On Data
      • Mobile Hotspot*
      • Save $5/month with Auto Pay enrollment
      • Save $10/month with Prepaid Family Account
    • $50 Monthly plan - Includes:
      • 8 GB of high speed data
      • Unlimited Talk & Text to the US
      • Unlimited Talk to Mexico and Canada
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • Always-On Data
      • Mobile Hotspot*
      • Save $5/month with Auto Pay enrollment
      • Save $15/month with Prepaid Family Account
    • $70 Unlimited monthly plan - Includes:
      • Unlimited high speed data**
      • Unlimited Talk & Text to the US
      • Unlimited Talk to Mexico & Canada
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • Save $5/month with Auto Pay enrollment
      • Save $20/month with Prepaid Family Account

    You can also purchase additional data through My Verizon if you reach your high speed data limit during the month (not applicable on Prepaid Unlimited).

    For more details, go to our Prepaid Shop page.

    DVD-quality streaming (up to 480p) on smartphones. In times of congestion, your data may be temporarily slower than other traffic.
    *Available on capable devices.
    **Not available for machine-to-machine services.

  4. What prepaid monthly plan options are currently available for a tablet or Jetpack?

    There are currently several monthly plan options for prepaid tablets and Jetpack devices that offer different data amounts:

    For a limited time: New eligible lines can get double the data.

    You can also purchase additional data through My Verizon if you reach your high speed data limit during the month.

    For more details, go to our Prepaid Shop page.

    Full HD-quality streaming (up to 1080p) on tablets and HD-quality streaming (up to 720p) on devices connected to a Jetpack.
    In times of congestion, your data may be temporarily slower than other traffic.
    *Available on capable devices.
    **Not available for machine-to-machine services.

  5. What features are available with my prepaid service?

    Your prepaid service includes:

    Optional features (additional charges may apply):

    Visit the Features page in My Verizon to manage your optional features.

    *Voicemail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using voicemail from your mobile phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals, and you'll be charged to maintain your connection to voicemail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Must have a compatible device. Mobile Hotspot isn't available on Prepaid Unlimited.

  6. How much data do I need with my prepaid plan?

    Many things you do on a mobile device require data, like accessing the internet, streaming music and using GPS.

    While your usage may be different than others, here's a general idea of how much data an average person with certain usage habits may use each month:

    Usage habits Data needed
    You mostly talk and text, but use social media occasionally Less than 2 GB/month
    You stream music, upload photos on social media and browse the internet 3 - 4 GB/month
    You stream video and are always online 6 - 8 GB/month

    These numbers are approximate and don't represent your personal data usage. Visit My Usage to see your personal data usage.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any.

    Also, if you sign up for a plan and find you use more or less data than expected, you can change your plan in My Verizon to better fit your usage needs.

  7. Can I use Mobile Hotspot on Prepaid Unlimited?

    Mobile Hotspot isn't included on Prepaid Unlimited.

    If using Mobile Hotspot is important to you, consider one of our other prepaid monthly plans or a standard unlimited plan, like Above Unlimited.

  8. What is Always-On Data for prepaid?

    Always-On Data lets you stay online and connected for the rest of your monthly bill cycle at speeds of 128 kbps, even after you've used all of your high speed data.

    Always-On Data is always on and available at no additional charge. There's no account or phone setting to turn on.

    You can purchase more high speed data through My Verizon or the My Verizon app on your prepaid smartphone.

  9. What will my Always-On Data experience be like with reduced speeds of 128 kbps?

    There will be no impact to calling and texting, but the impact on apps depends on how much data the app uses. Video streaming and audio streaming may be impacted while at reduced data speeds.

    Note: You won't experience any reduction in speed while using Wi-Fi.

  10. What is Carryover Data for prepaid?

    Carryover Data lets you keep your unused, high speed data until the end of the following month. It's only included on select older prepaid monthly plans that are no longer available.

    Learn more in our Carryover Data FAQs.

  11. Which prepaid monthly plans are eligible for Carryover Data?

    Only select older prepaid monthly plans include Carryover Data. It's not included in any plans that are currently available to sign up for.

    To see if your current plan includes Carryover Data, go to the My Plan page in My Verizon.

  12. How much Carryover Data can I have?

    Carryover Data is only included on certain older prepaid monthly plans that are no longer available. If you have one of these plans, you can continue using it. But we encourage you to consider switching to a new prepaid monthly plan, which may offer a better value.

    If you have Carryover Data on your plan, unused high speed data from your monthly plan allowance will round up to the nearest megabyte (MB). It will carry over to your next monthly plan cycle when your plan renews on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    The maximum amount of Carryover Data you can have is equal to the amount of high-speed data that is included with your monthly plan (e.g., if your plan includes 3 GB of high-speed data each month, you can have up to 3 GB of Carryover Data, for a total of 6 GB).

  13. Does my Carryover Data expire?

    Carryover Data is only included on certain older prepaid monthly plans that are no longer available. If you have one of these plans, you can continue using it. But we encourage you to consider switching to a new prepaid plan, which may offer a better value.

    If you have Carryover Data on your plan, your unused Carryover Data will automatically expire after 30 days. Also, if your plan renewal payment isn't received on or before your plan's expiration date, you'll lose any Carryover Data you have.

  14. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?

    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist.

    Calls to 411 Search are $1.99/call. If you don't have unlimited minutes, you'll also be charged airtime. You must have a balance on your account to cover the cost of the call.

  15. Am I charged for retrieving my voicemail messages from my prepaid phone?

    If you don't have unlimited minutes, you'll incur airtime and other charges when retrieving voicemail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals.

  16. Can I use HD Voice on my prepaid device?

    You can use HD Voice on your prepaid device if it's compatible with HD Voice and if the HD Voice feature is turned on.

    For more information, refer to our HD Voice FAQs.

  17. Can I call international locations with my prepaid service?

    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International Calling page.

    If you frequently call other countries, we offer:

    International networks can change frequently, so certain locations may not be available at all times. Pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.

  18. Can I use my prepaid service while traveling internationally?

    Yes, you can use your prepaid phone for calling and texting in certain countries. For information, visit our Prepaid International Travel FAQs.

    For a low daily rate, you can add TravelPass® to your prepaid plan. It lets you take your talk, text and data allowances with you while traveling to many countries. Learn more in our Prepaid TravelPass FAQs.

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