Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Prepaid Plans and Service FAQs

General Information
  1. Prepaid service is a wireless option that lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:



  2. Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  3. Your prepaid service includes:

    Optional features (additional charges may apply):

    Visit the Features page in My Verizon to manage your optional features.

    * Voicemail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using voicemail from your mobile phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals, and you'll be charged to maintain your connection to voicemail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Must have a compatible device. Mobile Hotspot isn't available on $80 Unlimited Data, Talk & Text plan.



  4. You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check online for the prepaid eligibility of a phone you already have:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.



  5. Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you'll also be prompted to enter your SIM Card ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn't compatible with our network, you'll need to purchase a new phone to activate prepaid service.



  6. Yes, an active or inactive Verizon Wireless iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it's compatible with.



  7. We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data or a plan that has a set amount for these features.

    Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.



  8. You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.



  9. There are a few ways you can activate your new prepaid phone:

    • Online
    • From your prepaid phone: Follow the prompts to activate when you turn on the phone or call *22898


  10. Yes, you need to make a call from your device to complete your activation. If you don't make a call from your device within 60 days of adding funds to your account, any funds you added to your account will be forfeited and your service will be disconnected.



  11. Carryover Data lets you keep your unused, high speed data until the end of the following month. It's available on the following plans for prepaid smartphones:

    • $40 Monthly
    • $50 Monthly
    • $60 Monthly
    • $70 Monthly

    Carryover Data will expire after 30 days or if your plan isn't renewed on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    Learn more in our Carryover Data FAQs.

     



  12. Our Always-On Data feature lets you stay online and connected for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high speed data.

    Always-On Data is always on and available at no additional charge. There's no account or phone setting to turn on.

    You can purchase more high speed data through My Verizon or the My Verizon app on your prepaid smartphone.



  13. Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International Calling page.

    If you frequently call other countries, we offer:

    Note: International networks can change frequently, so certain locations may not be available at all times. Also, the pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.

     



  14. Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist.

    Calls to 411 Search are $1.99/call plus airtime. You must have a balance on your account to cover the cost of the call.



  15. Yes, you'll incur airtime and other charges when retrieving voicemail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals.



  16. You can use HD Voice on your prepaid device if it's compatible with HD Voice and if the HD Voice feature is turned on.

    For more information, refer to the HD Voice FAQs for your phone's operating system:



Prepaid Monthly Plans
  1. Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

    Learn more about:



  2. There are currently several monthly plan options for prepaid smartphones that offer different data amounts:

    • $40 Monthly plan - Includes:
    • $50 Monthly plan - Includes:
    • $60 Monthly plan - Includes:
      • Unlimited Talk & Text to the US
      • Unlimited Talk to Mexico & Canada
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • 10 GB of high speed data
      • Carryover Data
      • Always-On Data
      • Mobile Hotspot*
    • $80 Monthly Data, Talk & Text - Includes:
      • Unlimited Talk & Text to the US
      • Unlimited Talk to Mexico & Canada
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • Unlimited high speed data**

    You can also purchase additional data allowances through My Verizon if you reach your high speed data limit during the month and need more (not applicable on the $80 Unlimited plan).

    For more details, go to our Prepaid Shop page and select SMARTPHONES.

    Video streams up to 480p. We may prioritize your data behind other customers during times/places of network congestion.
    *Available on capable devices.
    **Mobile Hotspot and Tethering not included. Not available for machine-to-machine services.



  3. Yes, we have a $30 monthly plan for prepaid basic phones. You'll pay a $30 monthly access fee upfront to get Unlimited Talk, Text and Mobile Web.*

    For more details, go to our Prepaid Shop page and select BASIC PHONES.

    *Due to recent internet privacy and security enhancements, you won't be able to access secure page (HTTPS) sites with Mobile Web.



  4. Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone 45 MB/hr
    Audio Track Download (3.5 min at 192 kbps) 7 MB
    3G Video Streaming
    250 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming 350 MB/hr
    Digital Photo Download/Upload (Hi-Res) 3 MB
    Navigation Turn-by-Turn Directions 5 MB/hr


    1 MB = 1,024 KB
    1 GB = 1,024 MB



  5. You can check your usage a number of ways at any time:



  6. Unused high speed data from your monthly plan allowance will round up to the nearest megabyte (MB). It will carry over to your next monthly plan cycle when your plan renews on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    The maximum amount of Carryover Data you can have depends on the amount of high-speed data that is included with your monthly plan:

    • $40 Monthly plan with 2 GB of data – 2 GB max
    • $40 Monthly plan with 3 GB of data – 3 GB max
    • $50 Monthly plan with 5 GB of data – 5 GB max
    • $50 Monthly plan with 7 GB of data – 7 GB max
    • $60 Monthly plan – 10 GB max
    • $70 Monthly plan – 10 GB max


  7. Yes, unused Carryover Data automatically expires after 30 days, or if your plan renewal payment isn't received on or before your plan's expiration date.



  8. Carryover Data is only available on the following smartphone plans:

    • $40 Monthly
    • $50 Monthly
    • $60 Monthly
    • $70 Monthly


  9. There will be no impact to calling and texting, but the impact on apps depends on how much data the app uses. Video streaming and audio streaming may be impacted while at reduced data speeds.

    Note: You won't experience any reduction in speed while using Wi-Fi.



  10. You won't be stopped in your tracks whatever you decide to do.

    If you have more basic internet needs, reduced speeds may suit you for the moment. If your online activities require more data, like video streaming and audio streaming, you can buy more high speed data for a better experience.

    It's your call.



  11. Yes, we'll send you a text message before your high speed data automatically switches to the Always-On Data 128 kbps speeds option for the rest of your current monthly bill cycle.

    High speed data will automatically return at the start of your next bill cycle.

    Note: If you're on the $80 Unlimited Data, Talk & Text plan, you won't be notified if your data speeds are reduced due to network congestion. Your high speed data will automatically return as soon as you're no longer in a congested area.



  12. You can purchase more high speed data through My Verizon.*

    If you consistently find that you need more data, you can purchase a plan with a larger monthly data allowance anytime.

    *Not applicable on the $80 Unlimited Data, Talk & Text plan.



  13. Mobile Hotspot isn't included on the $80 Unlimited Data, Talk & Text plan.

    If using your Mobile Hotspot is important to you, one of our other prepaid monthly smartphone plans may be a better fit for you.



  14. Yes, you can bring any active or inactive Verizon Wireless device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

    *Excludes Windows Mobile® and push-to-talk devices (with the exception of BlackBerry® push-to-talk, which can be activated).



  15. No, only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.

    Note: Pay as you go plans are no longer available to new accounts. But if you're already using a pay as you go or daily plan, you can continue to do so.



Making Payments
  1. There are a number of ways you can refill your prepaid account:



  2. All payments are immediately applied to your account.



  3. Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days

    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.



  4. Auto Pay is a service that lets you set up automatic payments for your prepaid account. Your payments will be deducted automatically from a credit card (Visa®, Discover®, American Express® or MasterCard®' only).

    Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. If there's an existing account balance at the time of renewal, it will use the remaining balance first. Then it will charge the rest of the costs to your credit/debit card. With any service changes, including plan changes and recurring features, we'll automatically update the amount and date of your Auto Pay charge.

    Daily plans - If you have a daily plan, you have an additional Pay by Low Balance option for Auto Pay. You can select a payment amount to be automatically applied to your account at either of the following times:

    • When your balance reaches or drops below $5
    • 2 days before your expiration date

    Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

    If you're signed up for Auto Pay, you can make an additional payment to add more funds through the My Verizon app or online.



  5. You can set up Auto Pay and start using it right from the home screen of the My Verizon app. Or you can set up Auto Pay online by going to the Manage Auto Pay page in My Verizon.

    For step-by-step instructions, refer to our How To Use Guides for Prepaid My Verizon:



  6. The Prepaid Auto Pay Terms & Conditions are available online.



  7. You can purchase refill cards from a Verizon Wireless store.



  8. You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.



  9. If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.



  10. If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.



  11. A new expiration date is set each time you make a payment to your account, and it's based on the amount you pay. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.



Managing Your Prepaid Account
  1. You can view your account information in the My Verizon app on your phone or online from the My Verizon Home page.



  2. You can see specific rates and allowances for the prepaid plan you currently have on the My Plan page in My Verizon.



  3. You can get your account balance and expiration date through any of the following methods:

    • My Verizon app on your prepaid smartphone
    • The My Verizon Home page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:
      • #BAL (#225) - Account balance
      • #PMT (#768) - Payment information
    • Call (888) 294-6804 from any phone and follow the prompts


  4. If you have an eligible device, you can change your current prepaid plan anytime in a number of ways:

    If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.



  5. You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you're currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.



  6. You can change your mobile number for your prepaid device online in My Verizon.

    Visit our Change Mobile Number FAQs for more information.



International Roaming
  1. Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in certain countries.

    For service availability and rate information, visit the Prepaid International page.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  2. Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.



  3. The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you're traveling to.



  4. If you're going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.



  5. To check your voicemail while roaming with your prepaid phone:

    1. Call your mobile number.
    2. Press or tap the # key.
    3. Follow the prompts.

    You've successfully accessed your voicemail.



  6. Certain features are subject to local capabilities and may not be available while roaming internationally.



  7. If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.



Prepaid Lost/Stolen Suspension
  1. If your prepaid device is lost or stolen, you can temporarily suspend your service in My Verizon to prevent unauthorized usage and charges on your account.



  2. If your prepaid device has been lost or stolen, go to the Suspend Your Service page in My Verizon to suspend your line and prevent unauthorized use. For step-by-step instructions, refer to the Suspend Your Service section in the My Verizon for Prepaid How to Use Guide.



  3. Once you suspend your service, your prepaid device will be blocked from the Verizon network for calls, messages or data until you restore service. However, if your suspended device has Wi-Fi it can still be connected to a Wi-Fi network. Suspending your service will not prevent others from being able to access the content and apps on your device, especially if you're not using a password or other security to protect your phone.

    Additionally, while your prepaid device is suspended you will not be able to activate it on any Verizon Wireless account.



  4. No, we don't provide assistance finding a lost device.

    If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.



  5. Go to the Reconnect Your Service page in My Verizon to reconnect a suspended device. For step-by-step instructions refer to the Reconnect Your Service section in the My Verizon for Prepaid How to Use Guide.

    Note: You can also reconnect with a different device if you needed to get a replacement.



  6. No, you can't add any funds to your account while it's suspended.



  7. As long as your account is suspended, you'll have limited or no access to the following:

    • Manage Auto Pay
    • Change your plan
    • Change your data allowance
    • Manage features
    • Change your device


  8. Once your device suspension takes effect, all future Auto Pay transaction activities will be suspended for as long as your device is suspended. However, your Auto Pay account indicator function isn't turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. You'll have the option to manually turn off Auto Pay when you suspend your service, or you can turn it off from the Settings menu in My Verizon and My Verizon Mobile.



  9. When you suspend your prepaid service on the Suspend Your Service page, you can turn of Auto Pay by checking the box next to Turn off auto pay so you don't get charged every month.

    If you already suspended your service and didn't select the option to manually turn off Auto Pay, you can turn it off from the Settings screen in My Verizon and My Verizon Mobile.



  10. Your service is in suspended mode not disconnected, and it will remain suspended until you reconnect service. If your account has available funds, we will continue to debit your account for any services or features. If there isn't any activity after 90 days, your number will be disabled and your account will be closed. Remember, you can always reconnect service on your existing device or another device.



  11. If you find your lost prepaid device and want to reconnect service, go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser. Once you reconnect service you will be able to send and receive calls, messages and data over the Verizon network again. You can also activate your device on a Verizon Wireless account.

    For steps on reconnecting service, refer to the Reconnect Your Service section of the My Verizon for Prepaid How to Use Guide.



  12. If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.



Moving Your Service
  1. Yes, you can move your Verizon prepaid phone to a different wireless carrier.

    If you purchased a Phone-in-a-Box prepaid phone, certain restrictions apply. Please refer to our Device Unlocking Policy for more information.



  2. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Windows Mobile is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google, Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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