Select Your Device
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Prepaid Plans and Service FAQs

General Information
  1. Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

    You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:

  2. Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

    1. Go to our Interactive coverage map.
    2. Tap or click the Menu icon in the top left corner of the map.
    3. Select Prepaid.

    The prepaid coverage map will display.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

  3. Your prepaid service includes:

    Optional features (additional charges may apply):

    Visit the Features page in My Verizon to manage your optional features.

    * Voicemail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using voicemail from your mobile phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals, and you'll be charged to maintain your connection to voicemail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Must have a compatible device. Mobile Hotspot isn't available on $80 Unlimited Data, Talk & Text plan.

  4. You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

    1. Go to the Bring Your Own Device page.

    2. Enter the requested information (including your Device ID and SIM ID).

      Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.

    3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

    Learn more about bringing your own device on our Bring Your Own Device FAQs page.

  5. We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data or a plan that has a set amount for these features.

    There are also several Data Only plans available for your tablets and other data devices.

    Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.

  6. You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.

    For a limited time, add a new line to a Prepaid Family Account, and you can get 4 lines for $100/month. Learn more in our Prepaid 4 Lines for $100 Promo FAQs.

  7. Once you've signed up for prepaid services, turn on your prepaid phone and follow the prompts on your phone to activate it.

    Note: If you aren't able to activate your phone by following the prompts, you can also call *22898 from your prepaid phone to activate it.

  8. Yes, you need to make a call from your device to complete your activation. If you don't make a call from your device within 60 days of adding funds to your account, any funds you added to your account will be forfeited and your service will be disconnected.

  9. Carryover Data lets you keep your unused, high speed data until the end of the following month. It's available on the following plans for prepaid smartphones*:

    • $30 Monthly
    • $40 Monthly
    • $50 Monthly
    • $60 Monthly

    Carryover Data will expire after 30 days or if your plan isn't renewed on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    Learn more in our Carryover Data FAQs.

    *Carryover Data is also included on select older prepaid smartphone plans that are no longer available.

  10. Our Always-On Data feature lets you stay online and connected for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high speed data.

    Always-On Data is always on and available at no additional charge. There's no account or phone setting to turn on.

    You can purchase more high speed data through My Verizon or the My Verizon app on your prepaid smartphone.

  11. Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International Calling page.

    If you frequently call other countries, we offer:

    International networks can change frequently, so certain locations may not be available at all times. Pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.

  12. Yes, you can use your prepaid phone for calling and texting in certain countries. For information, visit our Prepaid International Travel FAQs.

    For a low daily rate, you can add TravelPass® to your prepaid plan. It lets you take your talk, text, and data allowances with you while traveling to many countries. Learn more in our Prepaid TravelPass FAQs.

  13. Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist.

    Calls to 411 Search are $1.99/call. If you don't have unlimited minutes, you'll also be charged airtime. You must have a balance on your account to cover the cost of the call.

  14. If you don't have unlimited minutes, you'll incur airtime and other charges when retrieving voicemail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to voicemail retrievals.

  15. You can use HD Voice on your prepaid device if it's compatible with HD Voice and if the HD Voice feature is turned on.

    For more information, refer to the HD Voice FAQs for your phone's operating system:

Prepaid Monthly Plans
  1. Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

    Learn more about:

  2. There are currently several monthly plan options for prepaid smartphones that offer different data amounts:

    • $30 Monthly plan - Includes:
    • $40 Monthly plan - Includes:
    • $50 Monthly plan - Includes:
    • $60 Monthly plan - Includes:
      • Unlimited Talk & Text to the US
      • Unlimited Talk to Mexico & Canada
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • 10 GB of high speed data
      • Carryover Data
      • Always-On Data
      • Mobile Hotspot*
    • $75 Unlimited Data, Talk & Text - Includes:
      • Unlimited Talk & Text to the US
      • Unlimited Talk to Mexico & Canada
      • Unlimited Text to over 200 international destinations, including Canada, Mexico and Puerto Rico
      • Unlimited high speed data**
      • Mobile Hotspot* at 600 Kbps

    You can also purchase additional data through My Verizon if you reach your high speed data limit during the month (not applicable on the $75 Unlimited plan).

    For more details, go to our Prepaid Shop page.

    Video streams up to 480p. We may prioritize your data behind other customers during times/places of network congestion.
    *Available on capable devices.
    **Not available for machine-to-machine services.

  3. Yes, prepaid basic phones are eligible for the $30 monthly plan, which gives you Unlimited Talk and Text and 500 MB of data.

    For more details, go to our Prepaid Shop page.

  4. Most smartphones on our network average about 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. Also, here's a list of top activities that use data and how much they generally use:

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone 45 MB/hr
    Audio Track Download (3.5 min at 192 kbps) 7 MB
    3G Video Streaming
    250 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming 350 MB/hr
    Digital Photo Download/Upload (Hi-Res) 3 MB
    Navigation Turn-by-Turn Directions 5 MB/hr

    1 MB = 1,024 KB
    1 GB = 1,024 MB

  5. You can check your usage a number of ways at any time:

  6. Unused high speed data from your monthly plan allowance will round up to the nearest megabyte (MB). It will carry over to your next monthly plan cycle when your plan renews on time (i.e., there must be sufficient funds in your account when your plan reaches its expiration date).

    The maximum amount of Carryover Data you can have depends on the amount of high-speed data that is included with your monthly plan:

    • $30 Monthly plan with 500 MB of data – 1,000 MB max
    • $40 Monthly plan with 2 GB of data – 2 GB max
    • $40 Monthly plan with 3 GB of data – 3 GB max
    • $50 Monthly plan with 5 GB of data – 5 GB max
    • $50 Monthly plan with 7 GB of data – 7 GB max
    • $60 Monthly plan – 10 GB max
    • $70 Monthly plan – 10 GB max

    Note: Carryover Data doesn't apply to unlimited data plans.

  7. Yes, unused Carryover Data automatically expires after 30 days, or if your plan renewal payment isn't received on or before your plan's expiration date.

  8. Carryover Data is only available on the following smartphone plans:

    • $30 Monthly
    • $40 Monthly
    • $50 Monthly
    • $60 Monthly

    Note: The list above only includes plans that are currently available. There are also select older prepaid smartphone plans that include Carryover Data that aren't listed here. To see if your current plan includes Carryover Data, go to the My Plan page in My Verizon.

  9. There will be no impact to calling and texting, but the impact on apps depends on how much data the app uses. Video streaming and audio streaming may be impacted while at reduced data speeds.

    Note: You won't experience any reduction in speed while using Wi-Fi.

  10. It's your call. If you have more basic internet needs, reduced speeds may suit you for the moment. If your online activities require more data, like video streaming and audio streaming, you can buy more high speed data for a better experience.

  11. Yes, we'll text you before your high speed data automatically switches to the Always-On Data 128 kbps speeds.

    High speed data will automatically return at the start of your next bill cycle.

    Note: If you're on a prepaid unlimited data plan, you won't be notified if your data speeds are reduced due to network congestion. Your high speed data will automatically return as soon as you're no longer in a congested area.

  12. You can purchase more high speed data through My Verizon.*

    If you consistently find that you need more data, you can purchase a plan with a larger monthly data allowance anytime.

    *Not applicable on prepaid unlimited data plans.

  13. You can use Mobile Hotspot at speeds up to 600 Kbps on the $75 Unlimited Data, Talk & Text plan.

    Note: Mobile Hotspot isn't included if you have the $80 Unlimited Data, Talk & Text plan.

  14. No, only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.

    Note: Pay as you go plans are no longer available to new accounts. But if you're already using a pay as you go or daily plan, you can continue to do so.

Making Payments
  1. There are a number of ways you can refill your prepaid account:

    • Online from a computer: Go to the Add Funds page in My Verizon for prepaid.

      To learn more, visit the Payment section of the My Verizon for Prepaid FAQs and How to Use Guide.

    • My Verizon app: Go to the Payment page in the My Verizon app on your prepaid smartphone.

      For step-by-step instructions, refer to our App How to Use Guide.

    • Auto Pay: Set up Auto Pay in My Verizon to automatically refill your account the same time each month or when it reaches a specific amount.

    • #Functions: Manage your account from your prepaid device by dialing the below #function:
      • #PMT (#768) to make a payment

  2. All payments are immediately applied to your account.

  3. Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days

    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

  4. Auto Pay is a service that lets you set up automatic payments for your prepaid account. Your payments will be deducted automatically from a credit card (Visa®, Discover®, American Express® or MasterCard® only).

    Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. If there's an existing account balance at the time of renewal, it will use the remaining balance first. Then it will charge the rest of the costs to your credit/debit card. With any service changes, including plan changes and recurring features, we'll automatically update the amount and date of your Auto Pay charge.

    Daily plans - If you have a daily plan, you have an additional Pay by Low Balance option for Auto Pay. You can select a payment amount to be automatically applied to your account at either of the following times:

    • When your balance reaches or drops below $5
    • 2 days before your expiration date

    Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

    If you're signed up for Auto Pay, you can make an additional payment to add more funds through the My Verizon app or online.

  5. You can set up Auto Pay and start using it right from the home screen of the My Verizon app. Or you can set up Auto Pay online by going to the Manage Auto Pay page in My Verizon.

    For step-by-step instructions, refer to our How To Use Guides for Prepaid My Verizon:

  6. The Prepaid Auto Pay Terms & Conditions are available online.

  7. You can purchase refill cards from a Verizon Wireless store.

  8. You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.

  9. If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.

  10. If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.

  11. A new expiration date is set each time you make a payment to your account, and it's based on the amount you pay. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.

Managing Your Prepaid Account
  1. You can view your account information in the My Verizon app on your phone or online from the My Verizon Home page.

  2. You can see specific rates, allowances and other details for the prepaid plan you currently have on the My Plan page in My Verizon.

  3. You can check your account balance and expiration date through any of the following methods:

    • My Verizon app on your prepaid smartphone
    • The My Verizon Home page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:
      • #BAL (#225) - Account balance
      • #PMT (#768) - Payment information
    • Call (888) 294-6804 from any phone and follow the prompts

  4. If you have an eligible device, you can change your current prepaid plan once per bill cycle:

    If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.

  5. You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you're currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.

  6. You can change your mobile number for your prepaid device online in My Verizon.

    Visit our Change Mobile Number FAQs for more information.

Prepaid Lost/Stolen Suspension
  1. If your prepaid device is lost or stolen, you can temporarily suspend your service in My Verizon to prevent unauthorized usage and charges on your account.

  2. If your prepaid device has been lost or stolen, go to the Suspend Service page in My Verizon to suspend your line and prevent unauthorized use. For step-by-step instructions, refer to the Suspend Service section in the My Verizon for Prepaid How to Use Guide.

  3. Once you suspend your service, your prepaid device will be blocked from the Verizon network for calls, messages or data until you restore service. Additionally, while your prepaid device is suspended, you won't be able to activate it on any Verizon Wireless account.

    However, if your suspended device has Wi-Fi, it can still be connected to a Wi-Fi network. Suspending your service won't prevent others from being able to access the content and apps on your device, especially if you're not using a password or other security to protect your phone.

  4. No, we don't provide assistance finding a lost device. But depending on your device's operating system, you may be able to try to locate it. Refer to our How to Find Your Phone page for options.

    If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.

  5. To reconnect a device that was voluntarily suspended, go to the Settings page in My Verizon and tap or click Reconnect Device.

    You can also reconnect with a different device if you needed to get a replacement.

    For step-by-step instructions, refer to the Reconnect Your Service section in the My Verizon for Prepaid How to Use Guide.

    Note: If your device was suspended due to lack of payment, you'll need to add funds to your account to reconnect your service.

  6. No, you can't add any funds to your account while it's suspended.

    Note: If you're the Account Owner on a Prepaid Family Account, you'll still be able to manage and fund your account, even while your line is suspended.

  7. As long as your account is suspended, you'll have limited or no access to the following:

    • Manage Auto Pay
    • Change your plan
    • Change your data allowance
    • Manage features
    • Change your device

    Note: If you're the Account Owner on a Prepaid Family Account, you'll still be able to manage and fund your account, even while your line is suspended.

  8. Single Line Account: Once your device suspension takes effect, all future Auto Pay transaction activities will be suspended for as long as your device is suspended. However, your Auto Pay account indicator function isn't turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. You'll have the option to manually turn off Auto Pay when you suspend your service, or you can turn it off from the Settings menu in My Verizon and the My Verizon app.

    Prepaid Family Account: If you're the Account Owner on a Prepaid Family Account, your Auto Pay will continue working as normal, even while your line is suspended. You'll be able to manage Auto Pay and fund your account as usual.

  9. When you suspend your prepaid service on the Suspend Service page, you can turn off Auto Pay by checking the box next to Turn off auto pay so you don't get charged every month.

    If you already suspended your service and didn't select the option to manually turn off Auto Pay, you can turn it off from the Settings screen in the My Verizon app.

    Note: If you're the Account Owner on a Prepaid Family Account, you're still responsible to pay for all lines on your account, even while your line is suspended. If one of your Account Member lines is suspended, your Auto Pay amount will automatically adjust to not include the suspended line's monthly charges.

  10. Single Line Account: Your service is in suspended mode, not disconnected. It will remain suspended until you reconnect service. If your account has available funds, we'll continue to debit your account for any services or features. If there isn't any activity after 90 days, your number will be disabled and your account will be closed. Remember, you can always reconnect service on your existing device or another device.

    Prepaid Family Account: If the Account Owner line is suspended, you'll continue to be billed for that line, even while it's suspended. Only Account Member lines can be suspended without billing. For more information about Prepaid Family Accounts and how to transfer account ownership, go to our Prepaid Family Account FAQs.

  11. If you find your lost prepaid device and want to reconnect service, go to the Settings page in My Verizon and tap or click Reconnect Device. Once you reconnect service, you'll be able to call, text and use data over the Verizon network again.

    For step-by-step instructions, refer to the Reconnect Service section of the My Verizon for Prepaid How to Use Guide.

  12. If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.

Moving Your Service
  1. Yes, you can move your Verizon prepaid phone to a different wireless carrier.

    If you purchased a Phone-in-a-Box prepaid phone, certain restrictions apply. Please refer to our Device Unlocking Policy for more information.

  2. Android is a trademark of Google, Inc. Apple and iPhone are registered trademarks of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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