The new Verizon Plan FAQs

The new Verizon Plan Top Questions

  1. What are the unlimited sizes of the new Verizon Plan?

  2. Can I mix and match unlimited plans on my account?

    Yes, you can have different unlimited plans for every line on your account. Pick the one that fits each user.

    To mix and match, all lines on your account must be on one of the following unlimited plans:

    • Above Unlimited
    • Beyond Unlimited
    • Go Unlimited

    For example, you could have 2 lines on Above Unlimited, 1 line on Beyond Unlimited and 1 line on Go Unlimited.

    Your data devices and connected devices (e.g., Palm, tablet, Jetpack®, smartwatch, etc.) will also need to have their own compatible data-only plan.

    Note: When you first switch your plan to a mix and match option in My Verizon, you'll be asked to select the unlimited plan for each line on your account.

  3. How much does it cost per line to mix and match unlimited plans?

    The plan cost is based on the number of lines on your account, not the number of lines on each plan.

    • If you have 2 devices on your account, you pay the 2nd line cost for each plan.
    • If you have 3 devices on your account, you'll pay the 3rd line plan cost for each device.
    • If you have 4 or more devices on your account, you'll pay the 4th line plan cost for each device.
      Above Unlimited
    Beyond Unlimited Go Unlimited
    1 line $95 $85
    $75
    2 lines $90 $80 $65
    3 lines $70 $60 $50
    4 lines or more
    $60 $50 $40

    Pricing reflects Auto Pay and paper-free billing discount. Otherwise add $5/line per month. Learn more about the Auto Pay and paper-free billing discount.

    For example, if you have 2 lines on Above Unlimited, 1 line on Beyond Unlimited and 1 line on Go Unlimited, you'll pay the 4th line cost for each.

    Above Unlimited (2 lines) $60 x 2 = $120
    Beyond Unlimited:
    $50
    Go Unlimited
    $40
    Total plan cost: $210

    Your data devices and connected devices (e.g., Palm, tablet, Jetpack, smartwatch, etc.) will also need to have their own compatible data-only plan.

  4. What's the new Verizon Plan and what do I get with it?

    The new Verizon Plan is the simple way to get access to America's best network. Get more shared data and more control, on the same great network:

    • More value with 30% more data, including unlimited options
    • Keep your unused data for another month with Carryover Data
    • Stay online after you've used your data with Safety Mode
    • Quickly add data when you need it with Data Boost

    Each line on your account also gets:

    • Unlimited talk and text
    • Unlimited International Messaging from the US
    • International Calling from the US
    • Mobile Hotspot on capable devices
  5. What are my data options for the new Verizon Plan?

    You can get shareable data for up to 10 devices and 20 connected devices* in the following sizes:

    • S: 2 GB for $35
    • M: 4 GB for $50
    • L: 8 GB for $70

    Or you can mix and match unlimited data options for each line on your account:

    For complete plan info, or to sign up, go to the new Verizon Plan page.

    Note: If you're currently on a size not listed above, you can keep that size data plan. If you want to switch, you can choose one of the current sizes available, but you won't be able to switch back to an old plan size. Learn about your current plan on the My Plan page in My Verizon.

    If you're on the S, M or L plan right now and want more monthly data, you can switch to the XL or XXL plan:***

    • XL: $90 for 16 GB
    • XXL: $110 for 24 GB

    *Connected devices like a smartwatch, Palm or Hum by Verizon can be added to the new Verizon Plan, but aren't counted towards the 10-device limit.
    **Pricing varies based on how many devices are on the account. Data devices and connected devices (e.g., Palm, tablet, Jetpack, smartwatch, etc.) need to have their own compatible data-only plan.
    ***Those with S, M or L plans can change to XL or XXL in Verizon Retail stores, through select Verizon authorized retailers and through Verizon customer service. Not available through the My Verizon app or My Verizon online.

     

  6. What do I get with the My Verizon app?

    The best network and best plan deserves the best app. The My Verizon app provides more control with less work, in the palm of your hand:

    • All you need to know about your data, account and bill in one Feed
    • 24/7 Support when you need it
    • See how you're using your data with Data Hub
    • The fastest, easiest way to buy and customize the latest devices and accessories
    • Clean and simple bill; understand and pay with just a few taps

    See all the benefits at The My Verizon app FAQs.

  7. What's Safety Mode and how do I get it?

    Safety Mode lets you keep using data at reduced speeds after your data allowance is used up for the month. You'll be able to stay online without worrying about overage charges, but Safety Mode may impact video and audio streaming.

    Safety Mode covers all the lines on your account, and it's included with the new Verizon Plan for no additional charge. You can enable Safety Mode from the My Verizon app or online in My Verizon.

    Learn more in our Safety Mode FAQs.

  8. What's Carryover Data, and how do I use it?

    Carryover Data automatically keeps your unused data in your account until the end of the following month. When you use less data one month, you can use extra data the next without paying more.

    Carryover Data is included with the new Verizon Plan.

    Learn more in our Carryover Data FAQs.

  9. What's Data Boost, and when would I need it?

    If you need extra data, you can purchase a Data Boost. It provides high-speed data access rather than getting reduced data speeds.

    Learn more in our Data Boost FAQs.

International Benefits

  1. I travel to Mexico and Canada a lot. Can I use my phone there like I do at home?

    Yes, with TravelPass® for Mexico and Canada, it's never been easier or more economical to use your phone in Mexico and Canada just like you do in the US. You'll get:

    • Unlimited calls
    • Unlimited messages
    • Use of your domestic plan data

    The cost of TravelPass varies based on your plan size:

    International data reduced to 2G speeds after 0.5 GB/day for the New Verizon Plan Unlimited, Go Unlimited, Beyond Unlimited and Above Unlimited. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

  2. What are the international calling options available with the new Verizon Plan?

    If you make frequent international calls from the US, you have 3 options:

    • Unlimited TogetherSM - World - Enjoy unlimited long distance calls from the US to landline phones in over 60 countries and mobile phones in over 30. Plus make discounted calls to an additional 160+ destinations all for $15/month per line.

    • Unlimited TogetherSM - North America - Enjoy unlimited long-distance calls from the US, Mexico and Canada for just $5/month per line. Plus make discounted calls to an additional 220+ destinations.

    • Standard Pay Per Minute - Access international voice rates at a discounted per-minute rate.

      Visit VerizonWireless.com/International for a complete list of destinations and rates.

    For more information, including destinations and rates, refer to our International Services While in the US page.

    Note: If you're on a size of the new Verizon Plan that's greater than L, (including the new Verizon Plan Unlimited, Go Unlimited, Beyond Unlimited and Above Unlimited), calls to Mexico and Canada are included for no additional charge.

  3. How many international text or multimedia messages can I send from the US each month on the new Verizon Plan?

    With the new Verizon Plan, you can send as many international texts as you want. Every device on your account can send and receive unlimited text and multimedia messages internationally while in the US.

Billing and Access Charges

  1. How will I be charged for the new Verizon Plan?

    Go Unlimited, Beyond Unlimited and Above Unlimited are billed differently than the other sizes of the new Verizon Plan. For information on these sizes, go to:

    For all other sizes of the new Verizon Plan, there are two different charges:

    • Account access charge for your talk, text and data allowances shared by up to 10 devices
    • Line access charge for each device

    For example, if you have 4 smartphones and 1 tablet on your account, you'll have 5 line access charges (i.e., one for each device) and 1 account access charge.

    Some of the other devices you can add to the new Verizon Plan:

    Note: Line access charges vary based on device type. Go to the new Verizon Plan page for current pricing.

    Your bill will also include taxes and surcharges and charges for any other products or services you subscribe to.

  2. Can I add connected internet devices on the new Verizon Plan?

    Yes, in addition to phones and tablets, you can also add up to 20 connected devices to your account. They'll use data from your monthly allowance , but they won't count against your 10-device limit.

  3. Why do some smartphones have different monthly line access charges on the new Verizon Plan?

    Monthly line access charges for smartphones on the new Verizon Plan differ based on if you received a 2-year contract discount on the phone when you bought it:

    • If you purchased the phone at a discounted price and signed a 2-year contract, the monthly line access charge is $40 until the device contract expires

    • All phones not on a 2-year contract (e.g., purchased through device payment, bought at full price, etc.) have a monthly line access charge of $20

    You can switch to the new Verizon Plan anytime, but the monthly line access charges for all devices on 2-year contracts will remain at $40 until each device contract expires. Once each device contract expires, the monthly line access charge will automatically drop to $20.

Switching to the new Verizon Plan

  1. I'm not a Verizon Wireless customer yet. How do I buy a device and choose a plan?

    Start by choosing your device. After you've picked your device, follow the prompts to sign up for the new Verizon Plan data size that fits your needs.

    Note: When signing up for unlimited data, you'll be prompted to select the unlimited size you want for each line on your account, including tablets and other connected devices.

  2. I already have my device, so how do I sign up for the new Verizon Plan?

    If you already have a device and just need to activate service, go to our Bring your own device page. Then follow the prompts to sign up for the new Verizon Plan data size that best fits your needs.

    After Activating

    You have the option to enroll in equipment protection if your device:

    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line

    You can enroll within 30 days of activating your Verizon device on a new line, or during an open enrollment period.

    Learn how to sign up for equipment protection.

  3. I already have Verizon service. How do I switch to the new Verizon Plan or to a different size of the new Verizon Plan?

    If you're on a different plan through Verizon or you want to switch to a different size of the new Verizon Plan, go to the Change Your Plan page in My Verizon to update your plan.

    Notes:

    • If you're on an old plan or a size/price not currently listed on the new Verizon Plan page, you can keep your current plan. If you switch, you won't be able to change back to your old plan or size. Learn about your current plan on the My Plan page in My Verizon.

    • If you're switching to a different unlimited size or want to mix and match, you'll be prompted to select the unlimited option you want for each line on your account, including your Palm, tablet, Jetpack, smartwatch and any other connected device.

      Note: If you're using a web browser and aren’t able to switch to the unlimited plan you want, try using the My Verizon app instead. Some plans aren't available through the My Verizon website at this time.

    • If you're switching from an unlimited size to a shared data size (e.g., S, M, L, etc.), all lines on your account will change to that plan as well.

      Also, if you're eligible for:
      • A $5/month per phone discount for Auto Pay and paper-free billing - You’ll no longer receive that discount.
      • A military discount - Your discount will change to a percentage off the monthly service fee for your entire account.
      • An employer discount - If you're eligible for a discount because of your employer's agreement with Verizon, but your unlimited plan wasn't eligible for the discount, that discount will be applied to your new shared data plan.
  4. Can I keep my existing plan? Do I have to switch to the new Verizon Plan or new size options?

    If you're satisfied with your current plan, you can keep it.

  5. If I change one device on my account to the new Verizon Plan, do I have to change the other devices too?

    Yes, if you'd like to switch one device to the new Verizon Plan, the rest of your devices will have to be switched as well.

    However, you can open a separate account for devices you'd like on the new Verizon Plan.

  6. Can I switch back to my old plan from the new Verizon Plan?

    Once you switch to the new Verizon Plan, you can't switch back to a previous plan.

    Note: You also may not be able to switch back to a previous size of the new Verizon Plan if it's no longer available. When changing your plan, you can only change to the current sizes available.

  7. I currently have 25 GB of Verizon Cloud storage included in my plan. Will I keep it if I switch to the new Verizon Plan?

    If you switch to the new Verizon Plan, your Verizon Cloud storage won’t continue to be included. You'll pay an additional monthly fee for it, unless you sign up for Above Unlimited, which includes 500 GB of Verizon Cloud storage.

  8. What is backdating, and how can I use it with the new Verizon Plan?

    You can change to a larger data size, and have that change be effective as of the first day of your bill cycle. Your bill will be calculated as if you were on your new size for the entire bill cycle.

    If the data size you're switching to is smaller than your current size, you won't be able to backdate the change to the beginning of your current bill cycle.

  9. Are there any fees associated with changing my data size or backdating under the new Verizon Plan?

    No, there are no fees to change or backdate a change to your data size.

  10. If I switch to the new Verizon Plan, will I be able to keep my bonus data?

    No, you won't be able to switch to the new Verizon Plan and keep any bonus data.

  11. I want to upgrade from a 3G phone to a 4G phone. Do I have to switch to the new Verizon Plan?

    No, you aren't required to switch to the new Verizon Plan when upgrading your device.

Single line, basic phone and data-only options

  1. What are the single-line options on the new Verizon Plan?

    If you need only one phone on your account, there are several sizes available for you:

    All pricing includes $5 discount for being signed up for Auto Pay (using a debit card or bank account) and paper-free billing.

    Learn more about the Auto Pay and paper-free billing discount.

    Note: You can also sign up for any of the multi-line plan sizes, even if you only have one phone.

  2. Can I get the new Verizon Plan with a basic phone?

    Yes, you can use basic phones on all sizes of the new Verizon Plan.

    There's also an option for only basic phones on the new Verizon Plan, which includes:

    • 700 minutes for $25/month
    • Unlimited messaging, including international messaging from the US
    • $0.45/minute for more minutes
    • $1.99/MB for data

    Up to 10 basic phones can be on each account.

  3. Are there data only options available on the new Verizon Plan?

    Yes, if you have an unlimited plan for your phone, or you don't have a phone on your account, these data-only options are available for your data devices:

    • Unlimited
      • Premium Unlimited 4G LTE Data
      • 720p HD-quality streaming (up to 1080p for tablets)
      • Unlimited Mobile Hotspot (15 GB at 4G LTE)
    • 1 GB
      • 1 GB/month of high speed data
      • 720p HD-quality streaming (up to 1080p for tablets)
      • Mobile Hotspot
      • Safety Mode

    Pricing and plan options vary based on device type and if there's a phone on your account or not. Go to our Verizon Plan page for pricing.

    We also offer other Data Only Plans.

Managing Your Data

  1. What's a data allowance, and why do I need it for my smartphone?

    A data allowance is the amount of data included with your selected plan. You use data on your device when you're not connected to Wi-Fi and you access the internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more.

    Background tasks, such as syncing or location services, may also use data.

    With the new Verizon Plan, the amount of data you use will be deducted from the data allowance that you share with up to 10 devices on your account. For unlimited sizes, data usage is counted separately for each line.

  2. How do I know how much data I'll need with the new Verizon Plan?

    Consider an unlimited size of the new Verizon Plan, which takes the guesswork out of choosing a data size.

    Otherwise, if you already use a smartphone with a data plan, then you can select a data size based on how much you and the other devices that will be on your account currently use. View your past bills in My Verizon for exact usage amounts.

    If you decide you want more or less data, you can select a different size at any time on the Change Your Plan page in My Verizon.

  3. How will I be charged if I go over my data allowance on the new Verizon Plan?

    That depends on which size you have, and if you have Safety Mode turned on or not.

    Safety Mode is included with all data sizes of the new Verizon Plan, (except unlimited sizes). You can enable Safety Mode online in My Verizon or from the My Verizon app.

    • Unlimited: There are no overage charges. For more information, go to:
    • All other sizes:
      • If you have Safety Mode turned on - You won't be charged overages. When you reach the end of your monthly data allowance, your data speeds will be reduced to 128 kbps until the next bill cycle. If you want more high-speed data, you can buy a one-time Data Boost for $15/GB.* Whatever you don't use that month will carry over to use the next month.

      • If you don't have Safety Mode turned on - All overages are billed at $15/GB*, rounded up. For example, if you use 250 MB over your allowance, you'll be charged $15 and the remaining portion of your extra GB will carry over to the next month.

    Refer to our My Verizon Alerts & Notifications FAQs to learn about setting usage alerts, so you know when you're getting close to your data allowance. You can also switch your data size any time on the Change Your Plan page in My Verizon.

    *Data Boosts and overage charges vary for data-only plans for Palm, tablets, Jetpacks, smartwatches, etc. For pricing details, refer to the Verizon Plan page.

  4. Is "pay as you go" data available for smartphones, tablets, the Verizon Jetpack, Palm or other connected devices under the new Verizon Plan?

    No, pay as you go for data usage isn't available with the new Verizon Plan.

    For information on the prepaid plans we offer, visit our Prepaid page.

  5. My average monthly data usage falls right in between two data sizes. Is it better for me to get the larger size?

    If your data usage consistently falls between 2 options, it may be a better value to sign up for the larger size. Should you find that you need more or less data, you can switch your data size in My Verizon anytime.

  6. How can I manage my data usage with the new Verizon Plan?

    You can stop managing altogether with an unlimited size of the new Verizon Plan.

    Or you can manage your data using:

    • My Verizon: Monitor your unbilled monthly data usage from the My Usage page.

    • Usage Alerts: Set up usage alerts in My Verizon to send a notification when you're reaching your data limit. To set up a data alert:
      1. Go to the Usage Alerts page in My Verizon.
      2. Under the When to Alert section, scroll down to Data and select the alerts you'd like to receive.

        Note: When a check mark appears above a percentage amount that indicates the alert has been turned on for that usage amount.

      3. Click Save All Alerts.

    You've successfully set up data usage alerts.

    Should you find that you need more or less data than your plan provides, you can switch sizes any time in My Verizon.

  7. Is there a way to limit an individual's data use with the new Verizon Plan?

    Yes. With Verizon Smart Family™ (formerly Verizon FamilyBase®), you'll be able to monitor and set limits for data usage, define time restrictions for when data shouldn't be used and receive alerts for each line. Verizon Smart Family is available in 2 price options:

    • Verizon Smart Family is $4.99/month for your entire account (up to 10 lines)
    • Verizon Smart Family Premium™ is $9.99/month for your entire account (up to 10 lines).

    For more information, see the Verizon Smart Family page.

  8. Can I see how much data I have used in my current bill cycle?

    There are various ways to check your data usage both online and on your device:

    • Online: Go to the My Usage page in My Verizon.

      Note: If you have an unlimited size, you'll need to tap or click View data details.

    • By phone: Call #DATA (#3282) from your mobile phone. You'll get a text message containing your data usage details.

    • The My Verizon app: Tap the Menu icon in the top left and tap Data Hub. Here you can see how much data is being used, who's using it and how to get more.
  9. Where can I see the data usage charges on my Verizon bill?

    For a quick summary of your daily charges in My Verizon online:

    1. Go to the My Bill page in My Verizon.
    2. Click the Calls, Messages & Data tab.
    3. Click Data.

    You'll see the data usage for your last bill cycle. You can see a summary of your data usage in KB, MB or GB.

    In the My Verizon app, you'll see your current bill when you open the menu in the top left and tap Bill. To see your upcoming bill, tap Next Bill. To view your past bill amounts, tap History. You can view up to 18 months of your past bills.

  10. How is my data usage impacted when my devices are connected to Wi-Fi?

    When your devices are connected to Wi-Fi, you won't be charged for any data because you aren't using the Verizon network. Visit our Wi-Fi FAQs to learn how to get the most out of Wi-Fi and save on data.

  11. I reset my device and have to download all of my apps again. Will I be charged for data usage when I do this?

    If your device is connected to Wi-Fi, the apps you download won't use your monthly data allowance. If Wi-Fi is off and you're connected to the Verizon network, then your downloads will count toward your monthly data allowance.

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