The new Verizon Plan FAQs

General Information

  1. What do I get with the new Verizon Plan?

    With the new Verizon plan, you get a set amount of monthly data (e.g., S, M, L size) to share with all lines on your account. Each line included in your shared data plan also gets:

    • Unlimited talk and text
    • Unlimited International Messaging from the US
    • Mobile Hotspot on capable devices

    With the new Verizon plan you can:

    • Keep unused data for another month 
    • Stay online after you've used your data 
    • Add data when you need it 
    • Control your account and monitor usage in My Verizon online or with the My Verizon app

    Note: If you got a shared data plan before 7/7/16, you have the original Verizon Plan. The original plan gives different data amounts per size than current shared data plans and doesn't include Safety Mode, Carryover Data, and other features. Visit the Verizon Plan FAQ for details on the original shared data plans.

  2. What are my data options for the new Verizon Plan?

    Visit our shared data plans page to find out what your monthly costs and monthly per line access fees could be on a current S, M, L, XL* or XXL* shared data plan.

    If you’d rather not have a plan with a data cap, you can explore unlimited data options on America's best network instead.

    *Only those who have S, M, L plan can change to an XL or XXL plan. Changing to XL or XXL can be done in Verizon retail stores, through select Verizon authorized retailers and through Verizon customer service. Changing isn't available through the My Verizon app or My Verizon online.

Shared Data Plan Features

  1. Can I mix and match different shared data sizes for different people or devices on my account?

    No, on a shared data plan, you pick 1 data size and all the phones and connected devices on your account share that data. You'd have to open another, separate account to have:

    • More than 1 shared data plan at a time (e.g., an S and an XL size plan)
    • A shared data plan for some devices and an unlimited plan for other devices

    However, you can mix and match plans on 1 account if you choose our mix and match unlimited plans.

  2. How are these current shared data plan sizes different than the shared data plan sizes I got before 7/7/16?

    Our current shared data plans are listed as "The new Verizon plan" in your My Verizon account and on your bill (e.g., "The new Verizon Plan - M 4 GB"). Our current shared data plans have new features such as:

    • 30 percent more data than the previous shared data plan sizes (e.g., the L size was 6 GB before July 2016 and is 8 GB on the current plan)
    • Safety Mode
    • Carryover data

    If you got a shared data plan (e.g., S, M, L, XL, XXL) before 7/7/16, you have the original Verizon Plan. The original plan gives different data amounts per size than current plans and doesn’t include Safety Mode, Carryover Data and other features.

    Visit the Verizon Plan FAQ for details on the original shared data plans. And keep in mind you can switch to a current shared data plan anytime.

  3. Why do some smartphones have different monthly line access fees than others on the shared data plan?

    The shared data plans have a $20/line monthly access charge for smartphones. However, if you bought the phone at a discount by signing a 2-year contract with us, the monthly per line access charge is $40 until the contract expires.

  4. What's Safety Mode and how do I get it?

    Safety Mode is available with our current shared data plans. When you enable it, Safety Mode lets you keep using data at reduced speeds after your monthly 4G LTE data allowance is used up. You'll be able to stay online without worrying about overage charges, but Safety Mode may impact video and audio streaming.

    Safety Mode:

    • Covers all the lines on your account.
    • Is included with your shared data plan for no additional charge.

    You can turn Safety Mode on and off in My Verizon on the My Usage page, or on the Data Hub screen of the My Verizon app on your phone. Learn more in our Safety Mode FAQs.

    Learn more in our Safety Mode FAQs.

  5. What's Carryover Data, and how do I use it?

    Carryover Data is included with the new Verizon Plan. Carryover Data automatically keeps your unused data in your account until the end of the following month. When you use less data 1 month, you can use that extra data the next month without paying more.

    Learn more in our Carryover Data FAQs.

  6. What's Data Boost, and when would I need it?

    If your size of shared data is used or almost used up for the month, you can buy a Data Boost. It’s $15 per each 1 GB boost to get you through to the next billing cycle without getting reduced data speeds.

    • Go to My Verizon online - Go to My Usage, choose a line and click Get More Data.
    • Open the My Verizon app on your phone - Go to the Data Hub and tap Add a Data Boost.

    If you don't see this option, you may not be eligible to buy a Data Boost.

    Learn more in our Data Boost FAQs.

  7. How to do I monitor my data usage on the new Verizon Plan?

    You can view your unbilled usage, bonus data, carryover data and more with the My Verizon app or My Verizon online.

    My Verizon online: Go to the My Usage page to view your usage details:

    My Verizon app: Tap the Menu in the upper left then tap Data Hub.

    For step-by-step instructions to view your details in the app, you can visit our My Verizon Data Hub page.

International Services

  1. I travel to Mexico and Canada a lot. Can I use my phone there like I do at home with the new Verizon Plan?

    Yes, if you're on a current XL* or XXL* shared data plan, you can use your domestic talk, text and data allowance in Canada or Mexico.

    If you have our current S, M or L shared data plan, for $5/day you can get our TravelPass®, which lets you use your phone in Canada and Mexico with:

    • Unlimited calls
    • Unlimited messages
    • Use of your domestic plan data

    *Only those who have the current S, M or L plan can change to XL and XXL plans. Changing to XL or XXL can be done in Verizon Retail stores, through select Verizon authorized retailers and through Verizon customer service. Changing isn’t available through the My Verizon app or My Verizon online.

  2. What are the international calling and text options available with the new Verizon Plan?

    Every device you include in your shared data plan can send and receive unlimited text and multimedia messages internationally from inside the US.

    You can add a short or long-term international travel plan any time you need it. Use our Trip Planner tool to get the right fit for your trip. Or visit these pages to learn about your choices for:

  3. How many international text or multimedia messages can I send from the US each month on the new Verizon Plan?

    With our current S, M, L, XL and XXL shared data plans, every device on your account can send and receive unlimited text and multimedia messages internationally from inside the US at no extra charge.

Switching to the new Verizon Plan

  1. I'm not a Verizon Wireless customer yet. How do I buy a device and choose a plan?

    Start by choosing your device. After you've picked your device, follow the prompts to sign up for the new Verizon Plan data size that fits your needs.*

    *Only those who have S, M, L plan can change to an XL or XXL plan. Changing to XL or XXL can be done in Verizon retail stores, through select Verizon authorized retailers and through Verizon customer service. Changing isn’t available through the My Verizon app or My Verizon online.

  2. I already have my device, so how do I sign up for the new Verizon Plan?

    If you already have a device and just need to activate service, go to our Bring your own device page. Then follow the prompts to sign up for the new Verizon Plan shared data size that best fits your needs.

    After Activating

    You can enroll in device protection if your device:

    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line

    You can enroll within 30 days of activating your Verizon device on a new line, or during an open enrollment period.

    Learn how to sign up for device protection.

  3. I already have Verizon service. How do I switch to the new Verizon Plan or to a different size of the new Verizon Plan?

    If you're on a different plan through Verizon or you want to switch to a different size* of the new Verizon Plan, go to Change Your Plan in My Verizon online to update your plan.

    Keep in mind:

    • If you switch from an unlimited plan to a shared data plan (e.g., S, M, L), all the lines on your account will change to that shared data plan.
    • And when you switch, if you're eligible for:
      • A $5/month per phone discount for Auto Pay and paper-free billing - You'll no longer receive that discount.
      • A military discount - Your discount will change to a percentage off the monthly service fee for your entire account.
      • An employer discount - If you're eligible for a discount because of your employer's agreement with Verizon, but your unlimited plan wasn't eligible for the discount, that discount will be applied to your new shared data plan.

    *Only those who have S, M, L plan can change to an XL or XXL plan. Changing to XL or XXL can be done in Verizon retail stores, through select Verizon authorized retailers and through Verizon customer service. Changing isn’t available through the My Verizon app or My Verizon online.

  4. Can I keep my existing plan? Do I have to switch to the new Verizon Plan or a current mix and match unlimited plan?

    No, if you're satisfied with your current plan, you can keep it.

  5. If I change 1 device on my account to the new Verizon Plan, do I have to change the other devices too?

    Yes, if you'd like to switch 1 device to the new Verizon Plan, the rest of your devices will have to be switched as well.

  6. Can I switch back to my old plan from the new Verizon Plan?

    No, you can’t switch from a current plan back to an older plan. You also may not be able to switch back to a shared data plan size you had previously, if that plan size becomes unavailable to new customers. .

  7. I currently have 25 GB of Verizon Cloud storage included in my plan. Will I keep it if I switch to the new Verizon Plan?

    If you switch to a S, M or L shared data plan, your Verizon Cloud storage won't be included. However, you'll be able to choose a new Verizon Cloud storage plan that lets you back up and sync your device content.

    Visit our Verizon Cloud FAQs for more details.

  8. What is backdating, and how can I use it with the new Verizon Plan?

    If, during a billing cycle, you realize you used too much data, you can avoid or reduce overage charges by changing to a plan that has more data and asking us to "backdate" the change. 

    Backdating means we make the plan change effective as of the start of the current billing cycle, instead of the day you changed to the new plan. That way, the new, bigger data limit applies to all data use and all texting and calling in that entire bill cycle.

    If you want to switch plans and backdate the change, just let us know. We'll:

    • Credit the old plan's monthly charge to you
    • Charge you the new plan’s monthly fee
    • Charge you for 1 month of the new plan in advance

    Going forward, once you have a shared data plan, you can enable Safety Mode to help avoid overage charges in the future.

  9. If I switch to the new Verizon Plan, will I be able to keep my bonus data?

    No, you won't be able to keep bonus data when you switch from an older plan to a current shared data plan.

  10. I want to upgrade from a 3G phone to a 4G phone. Do I have to switch to the new Verizon Plan?

    No, you aren't required to switch to a current plan when upgrading your device.

Single line, basic phone and data-only options

  1. What are the single-line options on the new Verizon Plan?

    You can sign up for any of our shared data plan sizes even if you only have 1 line. Or you can choose a single line plan:

    If you decide to get a current unlimited plan instead, any 1 of them can be used for a single line.

  2. Can I get the new Verizon Plan with a basic phone?

    Yes, you can use basic phones on all shared data plan sizes. Up to 10 phones can be included in the plan.

    We also offer a single-line basic phone plan that includes:

    • 500 MB of data for $30/month (plus taxes and fees)
    • Unlimited Talk & Text
  3. I don't have a phone. Are data only options available on the new Verizon Plan?

    If you don't use a phone but need data for your tablet, hotspot or other network-capable device, here are your options:

    • For data to share with more than 1 device, explore our Connected Device Plans. Choose a monthly data size from 2 GB all the way up to 100 GB.
    • If you need data for just 1 device, learn about our Single Device Plans.

Managing Your Data

  1. How do I know which data size I'll need with the new Verizon Plan?

    You can pick a data size based on how much data your devices are using now. View your past usage in My Verizon for usage amounts.

    • My Verizon online: Choose Data from the top menu. Then choose Data Analysis to see your usage for the past months.
    • My Verizon app: Use the menu at the top left to choose Data Hub, then choose History and choose a month to see your usage.

    If you later decide you want more or less data, you can change sizes any time on the Change Your Plan page in My Verizon. Or you can take the guesswork out completely by choosing an unlimited plan.

  2. How will I be charged if I go over my data allowance on the new Verizon Plan?

    You won't be charged overages if you have Safety Mode turned on:

    • Instead, when you reach your monthly data allowance, your data speeds will be reduced to 128 kbps until the next bill cycle.
    • If you want more high-speed data at that time, you can buy a Data Boost for $15/GB. Any amount you don't use will carry over to the next month.

    If you don't have Safety Mode turned on, overages are billed at $15/GB, rounded up. For example, if you use 250 MB over your allowance, you'll be charged $15. Any remaining portion of the extra GB carries over for you to use the next month.

    Visit our My Verizon Alerts & Notifications FAQs to learn about setting usage alerts, so you know when you're getting close to your data allowance. You can also switch to a larger data size any time on the Change Your Plan page in My Verizon.

  3. Is "pay as you go" data available for smartphones, tablets, the Verizon Jetpack or other connected devices under the new Verizon Plan?

    No, pay as you go data isn't available with our shared data plans. For information on our prepaid plans, visit our Prepaid page.

  4. My average monthly data usage falls right in between 2 data sizes. Is it better for me to get the larger size?

    Yes, it might be a better value to sign up for the larger shared data plan size to avoid overage charges or the reduced speed of Safety mode. If you find you need more or less data, you can switch your data size in My Verizon anytime.

    In the My Verizon app, choose Account then scroll down and select My Plan to make changes.

  5. How can I manage my data usage with the new Verizon Plan?

    You can monitor and manage the data usage for the devices on your shared plan using:

    • My Verizon - Monitor unbilled monthly data usage from the My Usage page.
    • Usage Alerts - Set up usage alerts in My Verizon to be notified when you're reaching your shared data limit. To set up an alert:
      • Go to the Usage Alerts page in My Verizon.
      • Under When to Alert, scroll to Data and select the alerts you'd like to receive.
      • Click Save All Alerts.
  6. Can I see how much data I've used in my current bill cycle?

    Yes, you can check your data any time:

    • Online: Go to the My Usage page in My Verizon.

    • By phone: Call #DATA (#3282) from your mobile phone. You'll get a text message with your data usage details.

    • The My Verizon app: Tap the Menu icon in the top left and tap Data Hub
  7. Where can I see my data usage charges?

    You can see a summary of your charges by visiting My Verizon online:

    1. Go to the My Bill page:
    2. Click the Calls, Messages & Data tab.
    3. Click Data. You'll see the data usage for your last bill cycle. 

    My Verizon app, to view your:

    • Current bill - Open the menu in the top left and tap Bill.
    • Upcoming bill - Tap Next Bill.
    • Past bill - Tap History. You can view up to 18 months of your past bills.
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