Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

How to Use Guide: Verizon Cloud

Verizon Cloud lets you save your important contacts, photos, videos, music and documents all in one place. Access your files from multiple devices including your mobile phone, tablet and computer, and easily transfer them to new compatible devices.

This guide contains instructions for using Verizon Cloud.

Get Verizon Cloud

Add Verizon Cloud to Your Account
Download the Verizon Cloud App

Upgrade Your Verizon Cloud Storage

Manage Your Verizon Cloud Account

View Your Verizon Cloud Storage Usage
Find Your PIN

Manage Your Media Online with the Verizon Cloud Website

Upload Your Media to Verizon Cloud
View Your Media with the Verizon Cloud Website
Search for Your Media with the Verizon Cloud Website

Manage Your Contacts Online with the Verizon Cloud Website

Add a New Contact
Update a Contact's Details
Import Your Contacts
Restore Deleted Contacts
Print Your Contacts
Sort Your Contacts

 

Get Verizon Cloud

Add Verizon Cloud to Your Account

You can sign up for Verizon Cloud online in My Verizon by adding it to one or more lines on your account. You'll be able to select which devices on your account will have Verizon Cloud and how much storage space you want.

To sign up for Verizon Cloud:

  1. Go to the Verizon Cloud section of the Products & Apps page in My Verizon.

    Note: If you're prompted to sign in, enter your My Verizon User ID and Password.

  2. Select your storage amount. This is the amount of space that will be available in your Verizon Cloud account to store pictures, videos, music and more.

    Note: The displayed pricing information will change based on the storage amount you select.



  3. Click Get it now.



  4. Select which line(s) you want Verizon Cloud added to.

    Note: You can only add Verizon Cloud to lines with compatible devices. If any of your devices aren't compatible with Verizon Cloud, they'll be listed here as "Not Compatible."



  5. Click Confirm Purchase.



  6. You can send a text message to your selected lines that contains a link to download the Verizon Cloud app. Check the box indicating you want to send the text message and click OK.


You've successfully added Verizon Cloud to a line on your account.

 

Download the Verizon Cloud App

You can download the Verizon Cloud app onto compatible smartphones and tablets from the app store on your device or from a link below. Some Android™ devices will come with the app preinstalled.

 

Upgrade Your Verizon Cloud Storage

You must be the Account Owner or Account Manager to upgrade your Verizon Cloud storage.

  1. Go to the Products & Apps page in My Verizon.

    Note: If you're prompted to sign in, enter your My Verizon User ID and Password.

  2. Click Manage Your Products.



  3. Find the Verizon Cloud section, select the storage amount you want to upgrade to and click Upgrade.



  4. Review the changes to your account and click Upgrade.

You've successfully upgraded your Verizon Cloud storage.

 

Manage Your Verizon Cloud Account

You can manage your Verizon Cloud account online through the Verizon Cloud website.

 

View Your Verizon Cloud Storage Usage

From the Verizon Cloud website, you can view how much storage you're using and how much you have left in your account.

To view your Verizon Cloud storage usage:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Settings.



  3. Click Storage Usage.



On the Storage Usage page, you can view the amount of storage space you're using and how much you have left. You can also see the number of each type of file that's saved in Verizon Cloud.

 

Find Your PIN

You may be asked for your PIN number when you set up Verizon Cloud on a replacement phone or if you need to change your PIN. You can find your PIN on the Verizon Cloud website.

Note: This only applies if you have Backup AssistantSM. PIN codes aren't required for the Verizon Cloud app.

To find your PIN:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Settings.



  3. Click View PIN.



Your PIN will display at the bottom of the window.

 

Manage Your Media Online with the Verizon Cloud Website

You can upload and manage your media online with the Verizon Cloud website, including:

  • Photos
  • Videos
  • Music
  • Documents


Upload Your Media to Verizon Cloud

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Upload.



  3. Click Choose Files and select which file(s) to upload.


The new file(s) will appear in the proper section of your Verizon Cloud account.

 


View Your Media with the Verizon Cloud Website

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Select the type of media you want to view or click All Files to see all the media you've uploaded.


You'll see a list of your media files.

 

Search for Your Media with the Verizon Cloud Website

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Enter part of or the entire file name into the Search field and click the Search icon.


All relevant files will appear.

 

Manage Your Contacts Online with the Verizon Cloud Website

You can manage your contacts online at the Verizon Cloud website, including the following contact details:

  • Picture
  • Name
  • Company name and job title
  • Assign to a group
  • Phone numbers
  • Email addresses
  • Street address
  • Instant Messenger (IM) screen names
  • Birthday
  • General notes


Add a New Contact

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Add New Contact icon in the upper-right corner of the page.



  4. Add the contact's name and company info (optional).



  5. If you'd like to add the new contact to a group, select a group you've already set up, or click New Group + to create a new one for the contact.



  6. Add the contact's phone number(s). You can also indicate which is their preferred number by clicking the Preferred button next to the phone number.



  7. Add any other contact info including their email address, IM screen name and address.

  8. When finished, click OK.

You've successfully added a new contact.

 

Update a Contact's Details

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. On the Contacts page, find the contact you want to edit. When you hover over the contact, gray icons will appear to the right.



  4. Click the Pencil icon to start editing the contact's information.



  5. Update the contact's information.

  6. When finished, click OK.

You've successfully updated your contact's details.



Import Your Contacts

With Verizon Cloud, you can import your whole list of contacts at one time.

You can import the following file types:

  • VCF - VCard 2.1 and 3.0
  • CSV - Microsoft® Outlook®

To import a contact list with Verizon Cloud:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Add New Contact icon in the upper-right corner of the page.



  4. Drag and drop your contact list file into the Drop File Here section, or find it on your computer by clicking Choose File and locating it.



  5. Click OK.

You've successfully imported your contacts.


Restore Deleted Contacts

If you accidentally delete a contact from your phone, you can restore the contact to your address book from a computer with Verizon Cloud.

Note: You can only restore contacts that were already synced with Verizon Cloud prior to being deleted. You can't restore contacts that are saved to other accounts like Google®.

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Trash.



  3. Any contacts or media you've deleted will be listed here. Check the box(es) next to the contact(s) you want to restore.



  4. Click the Restore icon.


You've successfully restored a deleted contact. The contact will appear in your address book again.


Print Your Contacts

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Print icon in the upper-right corner of the page.



    Note: If you want to print just one or some contacts, select the contacts you want to print before you click the Print icon.

  4. Click OK.


You've successfully printed your contacts.


Sort Your Contacts

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Sort icon in the upper-right corner of the page.



  4. Select the sort order you'd like your contacts listed by.



  5. Click OK.


You've successfully sorted your contact list.

Related Support Links

For more help on how to use Verizon Cloud, refer to the What is Verizon Cloud video.

 

Android is a trademark of Google, Inc. Apple is a registered trademark of Apple Inc. © 2016 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world. Microsoft, Outlook and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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