Select Your Device
Samsung Galaxy S8
Samsung Galaxy S8+
Apple® iPhone® 6 Plus
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Apple® iPhone® 7
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Apple® iPhone® 6s Plus
Apple® iPhone® 6s
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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Verizon Jetpack® MiFi® 6620L
Samsung Galaxy J3 V
Verizon Ellipsis™ 7
DROID MAXX by MOTOROLA
Ellipsis™ Jetpack® MHS800L
Verizon Ellipsis® 8
Samsung 3G Network Extender
Moto Z Force Droid Edition
Droid Turbo by Motorola
Apple® iPad® 2
Samsung Galaxy J1™ Prepaid
LG G4™
Google Pixel
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® 6 edge
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG Revere® 3
LG G3
Samsung Galaxy S6 edge +
LG G5
Samsung Galaxy J3 (2016)
Jetpack® MiFi® 7730L
Apple® iPhone® 4s
LG V10™
Apple® iPhone® 4
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
V20™
Pantech 4G LTE Global USB Modem UML290
Google Pixel XL
Verizon LTE Internet and Home Phone
Samsung Galaxy Note® 3
DROID MAXX 2
Hum+ by Verizon
Stylo™ 2 V
LG Cosmos™ 3
Galaxy J7 V
Verizon 4G LTE Broadband Router
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
GizmoGadget™ by LG
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto Z Droid Edition
Samsung Convoy® 4
LG K20™ V
Verizon Ellipsis® 10
DROID MINI by MOTOROLA
GizmoPal™
Microsoft Lumia 735
DROID RAZR M by MOTOROLA
LG K8 V
DuraXV
LG G Vista
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Casio G'zOne Commando®
Moto G™ by Motorola
Brigadier™ by Kyocera
HTC Desire® 530
Samsung Convoy™ 3
Verizon 4G LTE USB Modem 551L
GizmoPal® 2 by LG
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon 4G LTE USB Modem UML295
HTC Desire® 526
LG G2
Moto G Play
LTE Internet (Installed)
LG G6™
LG K4™ LTE
LG Extravert™ 2
HTC One® (M8)
HTC One M9
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
HTC 10™
Galaxy Tab E (8.0)
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
Samsung Galaxy S® 4 mini
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
iPad® Air 2
PRIV™ by BlackBerry®
Galaxy Note® Edge
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Nokia Lumia 928
DROID by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID TURBO 2 - Designed by You
Samsung Gusto® 2
Samsung Galaxy Note® II
LG Exalt™
Verizon Wireless AirCard® 595
Kyocera DuraXV+
Gear S2
iPad® Pro
Nokia Lumia 822
Samsung Brightside™
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
LG Terra™
HTC Desire® 626
Hum×
Samsung Intensity™ II
Apple® iPad® mini with Retina display
Galaxy Tab E
Samsung Galaxy Tab® 2 (7.0)
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC
ZenPad™ Z10
LG Exalt™II
Moto E™ Prepaid
LG Vortex™
Gear S®
LG Revere®
Moto X™ by Motorola
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Nexus 6
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Verizon Ellipsis™ 8 HD
BlackBerry Classic
Samsung Intensity™ III
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Verizon Wireless USB760 Modem
LG Revere® 2
Pantech Breakout™
Apple® iPad® with Wi-Fi + 4G
Samsung Convoy™
LG G Pad™ X8.3
Samsung Galaxy Tab® 4 (10.1)
HTC One® (M8) for Windows®
G Pad™ 7.0 LTE
Nokia Lumia Icon
ZenPad™ Z8
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® (10.1)
G Pad™ 10.1 LTE
Motorola RAZR V3m
LG Accolade™
DROID X by MOTOROLA
Casio G'zOne Ravine®
Ellipsis® Kids
LG enV®3
iPad® mini 4
Apple® iPad® mini
LG Optimus Zone™ 2 Prepaid
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Samsung Galaxy S® III mini
Samsung Gusto®
BlackBerry® Z10 smartphone
Transpyre™ Prepaid
DROID DNA by HTC
Lancet™ for Android™
Lancet™
BlackBerry® Q10 smartphone
Pantech Jest™ 2
Samsung Galaxy Camera®
Samsung Haven™
Nokia 2366i
DROID RAZR MAXX by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID 4 by MOTOROLA
LG VX8300
Verizon Converged VOIP Device
LG Optimus Exceed™ 2
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™3 by LG
BlackBerry® Bold 9650 smartphone
Motorola XOOM™ 4G LTE
DROID RAZR HD by MOTOROLA
LG Cosmos™
BlackBerry® Pearl™ Flip 8230 smartphone
DROID X2 by MOTOROLA
Enact™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
Verizon Wireless UMW190 Global USB Modem
Nokia Lumia 2520
BlackBerry® Z30 smartphone
HTC One® max
Casio G'zOne Boulder®
LG VX5500
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Verizon Wireless AirCard® 595U USB Modem
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LG enV®2
Motorola MOTO™ W755
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Dell™ Vostro™ V13 Laptop
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Samsung Intensity™
Samsung Alias™ 2
Hydro ELITE by KYOCERA
LG Migosm
LG Extravert™
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Wireless USB720 Modem
Samsung Galaxy Stellar™
Intuition™ by LG
Samsung Smooth™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
LG enV® TOUCH
Lucid™ by LG
Apple® iPad® with Retina display
Windows Phone 8X by HTC
Samsung Galaxy Note® 10.1
Samsung Galaxy Note® Pro
Pantech Perception™
HP Elite x2 1012
DROID 3 by MOTOROLA
Google Nexus 7
DROID CHARGE by SAMSUNG
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Sony Xperia® Z2
HTC One® remix
Apple® iPad® (9.7-inch)
Watch Urbane™ 2nd Edition LTE
Lucid™2 by LG
Sony Xperia® PLAY
Samsung Galaxy™ Stratosphere™ II
HTC Rhyme™
Samsung Gear S2 classic
Samsung SCH-u340
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Galaxy Nexus by Samsung
Spectrum™ 2 by LG
Casio G'zOne Rock™
LG Cosmos™ Touch
LG VX5400
Casio G'zOne Brigade®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola W385
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Bold™ 9930 smartphone without camera
Pantech Marauder™
Samsung Juke
Samsung Galaxy Note® 10.1 2014 Edition
DROID INCREDIBLE by HTC
Samsung ATIV SE™
LG Optimus Zone™
Verizon Wireless G'zOne Type-S
Samsung Fascinate™
LG Ally™
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone
HTC Desire® 612
DROID 2 GLOBAL by MOTOROLA
Moto X™ - Designed by You (2nd Generation)
DROID 2 by MOTOROLA
Spartan GoCam™
LG VX8350
Verizon Wireless PC5750 PC Card
Samsung Galaxy Legend™
Samsung Galaxy View
Moto X™ - Designed by You
Verizon Wireless UM150 USB Modem
Samsung Alias™
Samsung SCH-u430
Samsung Galaxy Book
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad®
Pantech Caper™ Prepaid
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Samsung SCH-u410
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Verizon Wireless USB727 Modem
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Revolution™ by LG
BlackBerry® 8830 World Edition smartphone
DROID PRO by MOTOROLA
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Motorola Adventure™ V750
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Casio EXILIM
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Sharp KIN™ ONE
Verizon Wireless CDM8975
Spectrum™ by LG
HP Spectre x2
Motorola MOTO™ VU204
HTC Rezound™
Sierra Wireless AirCard® 555D
LG V
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Pantech Crux™
LG Dare™
Motorola MOTOKRZR K1m
LG Chocolate® Touch
LG VX6100
Motorola V325
Motorola W315
Samsung Omnia® II
LG VX5300
Motorola E815
Pantech PN-210
HP® Mini 1151NR Netbook
LG VX8100
Verizon Wireless Salute™
Samsung SCH-a930
LG VX5200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
BlackBerry Classic Non-Camera
Verizon Wireless Razzle™
Verizon Wireless Coupe™
HTC Trophy™
Samsung FlipShot®
Samsung SCH-a870
Samsung Rogue™
Samsung SCH-a650
Nokia 6015i Prepaid
Samsung SCH-u540
BlackBerry® Curve™ 9370 smartphone
LG Fathom®
Luge™ by Motorola Prepaid
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Motorola RAZR V3m in Gray
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
BlackBerry® Curve™ 9310 smartphone
Motorola Q™
LG Versa™
LG Enlighten®
DROID ERIS by HTC
Motorola CITRUS™
Motorola V710
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless V740 ExpressCard
DROID XYBOARD 8.2 by MOTOROLA
LG Optimus Exceed™
G'zOne Boulder™ Black and Silver
Samsung Zeal™
Verizon Wireless CDM 7075
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
Samsung i700 Pocket PC
Pantech PN-215
LG Glance™
Samsung Continuum™
Motorola Entice™
LG enV®
Motorola Rival™
Kyocera KX414
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
LG VX8700
LG Clout™
Motorola MOTO™ Z6c World Edition
Nokia 2128i
Motorola V60s
LG VX4650
Nokia 6205
LG Chocolate® 3
Nokia 2605 Mirage
Nokia 7705 Twist™
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Motorola T720
Motorola Krave™ ZN4
DROID R2D2 by MOTOROLA
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
LG VX3200
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 2285
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Samsung Glyde™
Kyocera KPC650
Samsung SCH-a850
Samsung SCH-u620
Samsung Trance™
Samsung Omnia®
HTC Apache XV6700
Samsung Saga™
Kyocera K404
Samsung SCH-a310
Sharp KIN™ ONEm
Samsung SCH-u550
Motorola RAZR V3c
Kyocera K323
Verizon AD3700 Global USB Modem
Samsung SCH-a950
Nokia 6315i
Pantech PN-820
Verizon Wireless CDM8950
Nokia 6305i
Samsung SCH-a795
Sharp KIN™ TWOm
Kyocera KX444
BlackBerry® 7250
HTC Touch Pro™
Samsung Sway™
Samsung i600 Smartphone
Samsung SCH-i730
Motorola V265
Verizon KPC680 ExpressCard®
Samsung SCH-i760
Motorola MOTORAZR maxx Ve
HTC Merge®
Motorola A840
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Motorola V276
Verizon Wireless PN-300
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
Motorola MOTO Q™ music 9m
Arlo Go
Sharp KIN™ TWO
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Verizon SmartHub
Nokia 7205 Intrigue™
Verizon Ellipsis® Jetpack® MHS900L
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Jest™
Samsung SCH-a790
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola V60p
Verizon Wear24™
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Motorola V120e
Nokia 6215i
Verizon Wireless Home Phone T2000
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a890
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

How to Use Guide: Verizon Cloud

Verizon Cloud lets you save your important contacts, photos, videos, music and documents all in one place. Access your files from multiple devices including your mobile phone, tablet and computer, and easily transfer them to new compatible devices.

This guide contains instructions for using Verizon Cloud.

Get Verizon Cloud

Add Verizon Cloud to Your Account
Download the Verizon Cloud App

Upgrade Your Verizon Cloud Storage

Manage Your Verizon Cloud Account

View Your Verizon Cloud Storage Usage
Find Your PIN

Manage Your Media Online with the Verizon Cloud Website

Upload Your Media to Verizon Cloud
View Your Media with the Verizon Cloud Website
Search for Your Media with the Verizon Cloud Website

Manage Your Contacts Online with the Verizon Cloud Website

Add a New Contact
Update a Contact's Details
Import Your Contacts
Restore Deleted Contacts
Print Your Contacts
Sort Your Contacts

 

Get Verizon Cloud

Add Verizon Cloud to Your Account

You can sign up for Verizon Cloud online in My Verizon by adding it to one or more lines on your account. You'll be able to select which devices on your account will have Verizon Cloud and how much storage space you want.

To sign up for Verizon Cloud:

  1. Go to the Verizon Cloud section of the Products & Apps page in My Verizon.

    Note: If you're prompted to sign in, enter your My Verizon User ID and Password.

  2. Select your storage amount. This is the amount of space that will be available in your Verizon Cloud account to store pictures, videos, music and more.

    Note: The displayed pricing information will change based on the storage amount you select.



  3. Click Get it now.



  4. Select which line(s) you want Verizon Cloud added to.

    Note: You can only add Verizon Cloud to lines with compatible devices. If any of your devices aren't compatible with Verizon Cloud, they'll be listed here as "Not Compatible."



  5. Click Confirm Purchase.



  6. You can send a text message to your selected lines that contains a link to download the Verizon Cloud app. Check the box indicating you want to send the text message and click OK.


You've successfully added Verizon Cloud to a line on your account.

 

Download the Verizon Cloud App

You can download the Verizon Cloud app onto compatible smartphones and tablets from the app store on your device or from a link below. Some Android™ devices will come with the app preinstalled.

 

Upgrade Your Verizon Cloud Storage

You must be the Account Owner or Account Manager to upgrade your Verizon Cloud storage.

  1. Go to the Products & Apps page in My Verizon.

    Note: If you're prompted to sign in, enter your My Verizon User ID and Password.

  2. Click Manage Your Products.



  3. Find the Verizon Cloud section, select the storage amount you want to upgrade to and click Upgrade.



  4. Review the changes to your account and click Upgrade.

You've successfully upgraded your Verizon Cloud storage.

 

Manage Your Verizon Cloud Account

You can manage your Verizon Cloud account online through the Verizon Cloud website.

 

View Your Verizon Cloud Storage Usage

From the Verizon Cloud website, you can view how much storage you're using and how much you have left in your account.

To view your Verizon Cloud storage usage:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Settings.



  3. Click Storage Usage.



On the Storage Usage page, you can view the amount of storage space you're using and how much you have left. You can also see the number of each type of file that's saved in Verizon Cloud.

 

Find Your PIN

You may be asked for your PIN number when you set up Verizon Cloud on a replacement phone or if you need to change your PIN. You can find your PIN on the Verizon Cloud website.

Note: This only applies if you have Backup AssistantSM. PIN codes aren't required for the Verizon Cloud app.

To find your PIN:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Settings.



  3. Click View PIN.



Your PIN will display at the bottom of the window.

 

Manage Your Media Online with the Verizon Cloud Website

You can upload and manage your media online with the Verizon Cloud website, including:

  • Photos
  • Videos
  • Music
  • Documents


Upload Your Media to Verizon Cloud

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Upload.



  3. Click Choose Files and select which file(s) to upload.


The new file(s) will appear in the proper section of your Verizon Cloud account.

 


View Your Media with the Verizon Cloud Website

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Select the type of media you want to view or click All Files to see all the media you've uploaded.


You'll see a list of your media files.

 

Search for Your Media with the Verizon Cloud Website

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Enter part of or the entire file name into the Search field and click the Search icon.


All relevant files will appear.

 

Manage Your Contacts Online with the Verizon Cloud Website

You can manage your contacts online at the Verizon Cloud website, including the following contact details:

  • Picture
  • Name
  • Company name and job title
  • Assign to a group
  • Phone numbers
  • Email addresses
  • Street address
  • Instant Messenger (IM) screen names
  • Birthday
  • General notes


Add a New Contact

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Add New Contact icon in the upper-right corner of the page.



  4. Add the contact's name and company info (optional).



  5. If you'd like to add the new contact to a group, select a group you've already set up, or click New Group + to create a new one for the contact.



  6. Add the contact's phone number(s). You can also indicate which is their preferred number by clicking the Preferred button next to the phone number.



  7. Add any other contact info including their email address, IM screen name and address.

  8. When finished, click OK.

You've successfully added a new contact.

 

Update a Contact's Details

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. On the Contacts page, find the contact you want to edit. When you hover over the contact, gray icons will appear to the right.



  4. Click the Pencil icon to start editing the contact's information.



  5. Update the contact's information.

  6. When finished, click OK.

You've successfully updated your contact's details.



Import Your Contacts

With Verizon Cloud, you can import your whole list of contacts at one time.

You can import the following file types:

  • VCF - VCard 2.1 and 3.0
  • CSV - Microsoft® Outlook®

To import a contact list with Verizon Cloud:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Add New Contact icon in the upper-right corner of the page.



  4. Drag and drop your contact list file into the Drop File Here section, or find it on your computer by clicking Choose File and locating it.



  5. Click OK.

You've successfully imported your contacts.


Restore Deleted Contacts

If you accidentally delete a contact from your phone, you can restore the contact to your address book from a computer with Verizon Cloud.

Note: You can only restore contacts that were already synced with Verizon Cloud prior to being deleted. You can't restore contacts that are saved to other accounts like Google®.

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Trash.



  3. Any contacts or media you've deleted will be listed here. Check the box(es) next to the contact(s) you want to restore.



  4. Click the Restore icon.


You've successfully restored a deleted contact. The contact will appear in your address book again.


Print Your Contacts

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Print icon in the upper-right corner of the page.



    Note: If you want to print just one or some contacts, select the contacts you want to print before you click the Print icon.

  4. Click OK.


You've successfully printed your contacts.


Sort Your Contacts

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Sort icon in the upper-right corner of the page.



  4. Select the sort order you'd like your contacts listed by.



  5. Click OK.


You've successfully sorted your contact list.

Related Support Links

For more help on how to use Verizon Cloud, refer to the What is Verizon Cloud video.

 

Android is a trademark of Google, Inc. Apple is a registered trademark of Apple Inc. © 2016 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world. Microsoft, Outlook and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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