Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Apple® iPhone® 7 Plus
Moto Z Play Droid Edition
Apple® iPhone® 5s
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Samsung Galaxy S7 edge
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DROID TURBO 2
Apple® iPhone® 5c
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5
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Google Pixel
Samsung Galaxy J3 V
Droid Turbo in Ballistic Nylon
DROID MAXX by MOTOROLA
LG G5
Samsung 3G Network Extender
Droid Turbo by Motorola
Apple® iPad® 2
Verizon Jetpack® MiFi® 6620L
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Apple® iPhone® 4s
LG G4™
Samsung Galaxy J3 (2016)
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J1™ Prepaid
Apple® iPhone® 4
Samsung Galaxy Core Prime™
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LG Revere® 3
LG Cosmos™ 3
Google Pixel XL
GizmoGadget™ by LG
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
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GizmoPal™
LG V10™
LG Optimus Zone™ 3 Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID MAXX 2
LG G Vista
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Hum by Verizon
Verizon Wireless Home Phone
GizmoPal® 2 by LG
HTC Desire® 526
Ellipsis™ Jetpack® MHS800L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Stylo™ 2 V
DROID RAZR M by MOTOROLA
DROID MINI by MOTOROLA
Casio G'zOne Commando®
V20™
Brigadier™ by Kyocera
Samsung Galaxy Note7
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon Ellipsis® 10
LG K8 V
Samsung Convoy® 4
DuraXV
Samsung Convoy™ 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG G2
LG Extravert™ 2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Moto G™ by Motorola
HTC Desire® 530
Casio G'zOne Commando® 4G LTE
DuraForce PRO with Sapphire Shield
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Ellipsis™ Jetpack® MHS815L
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
Moto Z Droid Edition
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem 551L
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Gusto® 2
Gear S2
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Samsung Brightside™
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HTC One M9
Verizon 4G LTE USB Modem UML295
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG K4™ LTE
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DROID TURBO 2 - Designed by You
Galaxy Note® Edge
Samsung Intensity™ II
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Verizon Wireless AirCard® 595
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Galaxy Tab E (8.0)
DROID INCREDIBLE 4G LTE by HTC
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Moto X™ by Motorola
HTC Desire® 626
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DROID by MOTOROLA
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HTC One®
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Nokia Lumia Icon
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DROID RAZR MAXX by MOTOROLA
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Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® mini
iPad® mini 4
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DROID DNA by HTC
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Casio G'zOne Ravine®
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G Pad™ 7.0 LTE
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DROID RAZR HD by MOTOROLA
LG VX8300
LG Cosmos™
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Watch Urbane™ 2nd Edition LTE
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DROID 4 by MOTOROLA
LG enV®2
BlackBerry® Z30 smartphone
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DROID X by MOTOROLA
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BlackBerry® Bold 9650 smartphone
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LG Cosmos™ Touch
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LG VX5500
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Nokia 2366i
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Verizon Wireless UMW190 Global USB Modem
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX5400
Intuition™ by LG
LG Optimus Zone™
Samsung SCH-u340
iPad® mini 3
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HP Elite x2 1012
DROID 3 by MOTOROLA
Verizon Wireless UM175 USB Modem
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LG Dare™
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HTC Rhyme™
Motorola W385
Verizon Wireless USB720 Modem
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
Sony Xperia® Z2
Samsung Galaxy Note® 10.1 2014 Edition
Samsung ATIV Odyssey™
BlackBerry® Storm2™ 9550 smartphone
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
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Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Tab® (7.7)
Pantech Marauder™
LG VX8360
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DROID 2 by MOTOROLA
LG Voyager™
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BlackBerry® Curve™ 9330 smartphone
Spartan GoCam™
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Moto X™ - Designed by You
Apple® iPad®
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DROID 2 GLOBAL by MOTOROLA
LG Ally™
LG VX8350
Luge™ by Motorola Prepaid
Spectrum™ by LG
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HTC Rezound™
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Motorola Adventure™ V750
G'zOne Boulder™ Black and Silver
Revolution™ by LG
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HP® Mini 1151NR Netbook
Verizon Wireless CDM8975
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Motorola V325
LG VX3200
Samsung Omnia® II
BlackBerry® Torch™ 9850 smartphone
LG enV®
Motorola XOOM™
Sharp KIN™ ONE
Verizon Wireless Razzle™
Pantech PN-210
Casio G'zOne Ravine® 2 Non-Camera
DROID XYBOARD 8.2 by MOTOROLA
Sierra Wireless AirCard® 580
Samsung N150 Netbook
Classic Prepaid
Motorola W315
Samsung Continuum™
Samsung Gem™
Samsung SCH-u540
LG VX8100
LG Enlighten®
BlackBerry® Curve™ 9370 smartphone
Motorola Entice™
LG Chocolate® 3
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Zeal™
Samsung SCH-a650
Samsung FlipShot®
Samsung Trance™
HTC Trophy™
LG VX6100
Nokia 2705 Shade™ Non-Camera
Motorola CITRUS™
Motorola V60s
Samsung Glyde™
LG VX8700
Samsung SCH-a950
LG Clout™
BlackBerry® 8830 World Edition smartphone
Blackberry Classic Non-Camera
Motorola MOTO Q™ 9c
Samsung Rogue™
DROID R2D2 by MOTOROLA
Pantech PN-215
Verizon Wireless CDM 7075
Samsung SCH-a850
Kyocera KX414
DROID ERIS by HTC
Gateway® LT2016u Netbook
LG VX3300
Nokia 6205
Motorola Rival™
BlackBerry® Curve™ 9310 smartphone
Samsung Sway™
Motorola V325i
Nokia 7705 Twist™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX9400
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Motorola MOTO™ Z6c World Edition
Verizon Wireless Adamant™
Sharp KIN™ TWO
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
LG VX4500
Samsung i700 Pocket PC
LG VENUS™
Nokia 7205 Intrigue™
Kyocera SE47
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola DEVOUR™ with MOTOBLUR™
Samsung Omnia®
Verizon Wireless PN-300
Verizon Wireless USB1000 Global USB Modem
LG Fathom®
Kyocera KPC650
Pantech PN-820
Nokia 2605 Mirage
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a310
HTC Touch Pro™
Bold 9930 Prepaid Monthly
Nokia 2128i
HTC Merge®
Samsung Gleam®
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-u620
LG Glance™
Kyocera KX2
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX6000
Sharp KIN™ TWOm
LG VX4650
Nokia 6236i
LG VX4700
Samsung SCH-a670
Jest™
HP® Pavilion dm1-3010nr Notebook
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
Samsung SCH-u550
Verizon Wireless V740 ExpressCard
Kyocera K323
Nokia 6315i
Motorola V265
Kyocera K404
Samsung SCH-a795
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Samsung SCH-i730
Samsung Renown™
Samsung SCH-i760
Motorola RAZR V3c
Verizon Wireless U630 PC Card
HTC Apache XV6700
Nokia 2705 Shade™
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Rapture™ VU30
Kyocera KX1v
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola V710
LG VX2000
Verizon KPC680 ExpressCard®
Verizon Wireless V640
Samsung SCH-a530
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Jetpack® MiFi® 7730L
Motorola T300p
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Motorola T730
Nokia 2285
Motorola V120e
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-a970
Motorola V65p

How to Use Guide: Verizon Cloud

Verizon Cloud lets you save your important contacts, photos, videos, music and documents all in one place. Access your files from multiple devices including your mobile phone, tablet and computer, and easily transfer them to new compatible devices.

This guide contains instructions for using Verizon Cloud.

Get Verizon Cloud

Add Verizon Cloud to Your Account
Download the Verizon Cloud App

Upgrade Your Verizon Cloud Storage

Manage Your Verizon Cloud Account

View Your Verizon Cloud Storage Usage
Find Your PIN

Manage Your Media Online with the Verizon Cloud Website

Upload Your Media to Verizon Cloud
View Your Media with the Verizon Cloud Website
Search for Your Media with the Verizon Cloud Website

Manage Your Contacts Online with the Verizon Cloud Website

Add a New Contact
Update a Contact's Details
Import Your Contacts
Restore Deleted Contacts
Print Your Contacts
Sort Your Contacts

 

Get Verizon Cloud

Add Verizon Cloud to Your Account

You can sign up for Verizon Cloud online in My Verizon by adding it to one or more lines on your account. You'll be able to select which devices on your account will have Verizon Cloud and how much storage space you want.

To sign up for Verizon Cloud:

  1. Go to the Verizon Cloud section of the Products & Apps page in My Verizon.

    Note: If you're prompted to sign in, enter your My Verizon User ID and Password.

  2. Select your storage amount. This is the amount of space that will be available in your Verizon Cloud account to store pictures, videos, music and more.

    Note: The displayed pricing information will change based on the storage amount you select.



  3. Click Get it now.



  4. Select which line(s) you want Verizon Cloud added to.

    Note: You can only add Verizon Cloud to lines with compatible devices. If any of your devices aren't compatible with Verizon Cloud, they'll be listed here as "Not Compatible."



  5. Click Confirm Purchase.



  6. You can send a text message to your selected lines that contains a link to download the Verizon Cloud app. Check the box indicating you want to send the text message and click OK.


You've successfully added Verizon Cloud to a line on your account.

 

Download the Verizon Cloud App

You can download the Verizon Cloud app onto compatible smartphones and tablets from the app store on your device or from a link below. Some Android™ devices will come with the app preinstalled.

 

Upgrade Your Verizon Cloud Storage

You must be the Account Owner or Account Manager to upgrade your Verizon Cloud storage.

  1. Go to the Products & Apps page in My Verizon.

    Note: If you're prompted to sign in, enter your My Verizon User ID and Password.

  2. Click Manage Your Products.



  3. Find the Verizon Cloud section, select the storage amount you want to upgrade to and click Upgrade.



  4. Review the changes to your account and click Upgrade.

You've successfully upgraded your Verizon Cloud storage.

 

Manage Your Verizon Cloud Account

You can manage your Verizon Cloud account online through the Verizon Cloud website.

 

View Your Verizon Cloud Storage Usage

From the Verizon Cloud website, you can view how much storage you're using and how much you have left in your account.

To view your Verizon Cloud storage usage:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Settings.



  3. Click Storage Usage.



On the Storage Usage page, you can view the amount of storage space you're using and how much you have left. You can also see the number of each type of file that's saved in Verizon Cloud.

 

Find Your PIN

You may be asked for your PIN number when you set up Verizon Cloud on a replacement phone or if you need to change your PIN. You can find your PIN on the Verizon Cloud website.

Note: This only applies if you have Backup AssistantSM. PIN codes aren't required for the Verizon Cloud app.

To find your PIN:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Settings.



  3. Click View PIN.



Your PIN will display at the bottom of the window.

 

Manage Your Media Online with the Verizon Cloud Website

You can upload and manage your media online with the Verizon Cloud website, including:

  • Photos
  • Videos
  • Music
  • Documents


Upload Your Media to Verizon Cloud

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Upload.



  3. Click Choose Files and select which file(s) to upload.


The new file(s) will appear in the proper section of your Verizon Cloud account.

 


View Your Media with the Verizon Cloud Website

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Select the type of media you want to view or click All Files to see all the media you've uploaded.


You'll see a list of your media files.

 

Search for Your Media with the Verizon Cloud Website

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Enter part of or the entire file name into the Search field and click the Search icon.


All relevant files will appear.

 

Manage Your Contacts Online with the Verizon Cloud Website

You can manage your contacts online at the Verizon Cloud website, including the following contact details:

  • Picture
  • Name
  • Company name and job title
  • Assign to a group
  • Phone numbers
  • Email addresses
  • Street address
  • Instant Messenger (IM) screen names
  • Birthday
  • General notes


Add a New Contact

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Add New Contact icon in the upper-right corner of the page.



  4. Add the contact's name and company info (optional).



  5. If you'd like to add the new contact to a group, select a group you've already set up, or click New Group + to create a new one for the contact.



  6. Add the contact's phone number(s). You can also indicate which is their preferred number by clicking the Preferred button next to the phone number.



  7. Add any other contact info including their email address, IM screen name and address.

  8. When finished, click OK.

You've successfully added a new contact.

 

Update a Contact's Details

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. On the Contacts page, find the contact you want to edit. When you hover over the contact, gray icons will appear to the right.



  4. Click the Pencil icon to start editing the contact's information.



  5. Update the contact's information.

  6. When finished, click OK.

You've successfully updated your contact's details.



Import Your Contacts

With Verizon Cloud, you can import your whole list of contacts at one time.

You can import the following file types:

  • VCF - VCard 2.1 and 3.0
  • CSV - Microsoft® Outlook®

To import a contact list with Verizon Cloud:

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Add New Contact icon in the upper-right corner of the page.



  4. Drag and drop your contact list file into the Drop File Here section, or find it on your computer by clicking Choose File and locating it.



  5. Click OK.

You've successfully imported your contacts.


Restore Deleted Contacts

If you accidentally delete a contact from your phone, you can restore the contact to your address book from a computer with Verizon Cloud.

Note: You can only restore contacts that were already synced with Verizon Cloud prior to being deleted. You can't restore contacts that are saved to other accounts like Google®.

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Trash.



  3. Any contacts or media you've deleted will be listed here. Check the box(es) next to the contact(s) you want to restore.



  4. Click the Restore icon.


You've successfully restored a deleted contact. The contact will appear in your address book again.


Print Your Contacts

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Print icon in the upper-right corner of the page.



    Note: If you want to print just one or some contacts, select the contacts you want to print before you click the Print icon.

  4. Click OK.


You've successfully printed your contacts.


Sort Your Contacts

  1. Go to the Verizon Cloud website.

    Note: If you're prompted to sign in, enter your mobile number and My Verizon Password.

  2. Click Contacts.



  3. Click the Sort icon in the upper-right corner of the page.



  4. Select the sort order you'd like your contacts listed by.



  5. Click OK.


You've successfully sorted your contact list.

Related Support Links

For more help on how to use Verizon Cloud, refer to the What is Verizon Cloud video.

 

Android is a trademark of Google, Inc. Apple is a registered trademark of Apple Inc. © 2016 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world. Microsoft, Outlook and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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