Verizon Wireless is beginning a national Voice Mail update on Sep 23, 2016. In order to take advantage of the update and to continue receiving new messages, you'll need to set up a new Voice Mailbox on or about Sep 23, 2016. The information below provides instructions on how to set up your new Voice Mail service and how to save your stored messages.
How to Set Up Your New Voice Mail Service:
- Call *86 from your mobile phone.
- Press # to interrupt the greeting.
- Follow the setup prompts to create a new password and greeting.
You've successfully set up your new Voice Mail service.
Note: After the update is complete, you won't be able to reply to or forward your stored voice messages. Your stored messages will be deleted after 30 days.
How to Access Your Stored Voice Mail Messages:
To listen to your stored messages:
- Call (812) 320-2957.
- When prompted, press # followed by your 10-digit mobile number.
- Press # to interrupt the greeting, then enter your Voice Mailbox password.
- If your voice messages cannot be accessed at that number, please call (317) 408-0020 and repeat steps 2 and 3.
If you'd like to permanently save any of your stored voice messages, contact CBW Productions at cbwproductions.com or (800) 770-8046. This third-party vendor can save your Voice Mail messages on an MP3, CD or memory stick.
Note: Please contact CBW Productions before Oct 18, 2016 to allow adequate time for processing.
IMPORTANT: Airtime, long distance, roaming charges and taxes apply when setting up your Voice Mail or retrieving messages from your wireless phone. Voice Mailboxes not initialized within 45 days will be canceled. Your Verizon Wireless Voice Mailbox is not password-protected until you create a password by following the set-up instructions provided on this page. Verizon Wireless is not liable for missed Voice Mails, or deletions of Voice Mails from your Voice Mailbox, even if you saved them. Please note that depending on your location, you may have to temporarily turn off Call Forwarding to be able to access your Voice Mailbox.