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Bluetooth® FAQs

General Information
  1. What is Bluetooth?

    Bluetooth is a short-range wireless technology you can use to connect devices together. For example, you can use Bluetooth to make handsfree calls on a headset or in your car, listen to music on wireless speakers, use a wireless mouse or keyboard, or print a document in another room.



  2. Why is it called Bluetooth?

    The Bluetooth name refers to King Harald "Bluetooth" Blaatand, a famous Danish king of the 10th century, who unified Denmark and Norway. In the beginning of the Bluetooth wireless technology era, Bluetooth was aimed at unifying the telecom and computing industries.



  3. What is the history of Bluetooth?

    Bluetooth was initiated by Sony Ericsson, IBM®, Intel®, Nokia® and Toshiba in early 1998. These companies later formed a special interest group known as the Bluetooth SIG. The Bluetooth 1.0 specifications were released on July 26, 1999, but the technology has only recently become inexpensive enough for widespread use.



  4. How does Bluetooth fit in with Wi-Fi?

    The Wi-Fi standard is commonly used for wireless networking. Bluetooth is not a competitor with Wi-Fi, but rather a complement to it. While Wi-Fi is generally a replacement for wired local area networking, Bluetooth is more commonly used as a replacement for cables between individual devices. Bluetooth is designed to link devices within a very short range (up to 33 feet for Verizon Wireless devices).



  5. What are some of the uses of Bluetooth?

    Depending on the Bluetooth profiles included on the device, Bluetooth technology has the capability to wirelessly synchronize and transfer data among devices. The Bluetooth audio capabilities allow for handsfree headset use for calls. The exact functionality provided by a Bluetooth enabled device depends on the Bluetooth profiles included. Verizon Wireless products do not include all Bluetooth profiles. Please see the Bluetooth profile section below for more details about the Bluetooth profiles included on Verizon Wireless products.



  6. Is Bluetooth typically built in to laptops/computers?

    Bluetooth is usually built in to most laptops sold in the US today. A Bluetooth adapter can be added to a laptop either as a PCMCIA card or a USB dongle (which looks like a memory stick). If a Bluetooth adapter is added to a laptop or computer, Bluetooth client software must be installed on the computer to be able to use Bluetooth.



  7. What Bluetooth accessories does Verizon Wireless offer?

    We offer many different Bluetooth accessories, including headsets and speakers.



  8. Does using Bluetooth count as data usage?

    No, using Bluetooth doesn't count as data usage. However, if you're using an app on your device that accesses data while using Bluetooth, you'll use data through the app. For example, if you're listening to music through the Pandora app with wireless Bluetooth speakers, you'll be using data to access the app if your device isn't connected to Wi-Fi.

    If you’re concerned about data overages, consider using Safety Mode on the new Verizon Plan.



Pairing
  1. How do I turn Bluetooth on for my phone or tablet and pair it to my Bluetooth device?

    To get the pairing instructions for your devices:

    1. Go to our Bluetooth Pairing Guide.
    2. Click the Select Manufacturer dropdown menu and select the manufacturer of your phone or tablet.
    3. Click the Select Model dropdown menu and select the model of your phone or tablet.
    4. Click the Select Accessory dropdown menu and select your Bluetooth accessory.
    5. Click Get Instructions.


    A pop-up window will appear with the instructions to pair your devices.

    Once a Bluetooth accessory has been paired with the device, it can be used with the device without the need for re-pairing, assuming the appropriate profile exists for the required service.



  2. What is the Bluetooth pairing process?

    For Verizon Wireless handsets, all Bluetooth accessories must go through a pairing process with the device before they can be used. Pairing is a special process used when two devices connect for the first time. The pairing process is used to generate a link key that is used for authentication purposes during subsequent Bluetooth connections between the two devices.



  3. Where can I get additional help with a Bluetooth headset?

    For additional Bluetooth support related to headsets, please contact the device or accessory manufacturer:

    • Blue Parrot: (800) 742-8588
    • Jabra®: (800) 327-2230
    • Jawbone®: (800) 529-2663
    • LG: (800) 243-0000
    • Motorola: (877) MOTOBLU
    • Plantronics®: (866) 746-4375
    • Yurbuds®: Support website


  4. Where can I get help with Bluetooth accessories other than headsets?

    For help setting up Bluetooth accessories carried by Verizon Wireless, visit the device simulator for your device. Contact the device manufacturer for additional Bluetooth support.



  5. Why won't my phone pair with the Bluetooth in my car?

    Not all Bluetooth-capable phones are compatible with every car kit. We recommend that you check to see if your phone is compatible with your car using our Bluetooth Car Kit Compatibility page. If your phone should be compatible with your car kit, refer to your car manufacturer's website below for assistance:



Profiles and Technical Information
  1. What are Bluetooth profiles?

    A profile is a description of how to use a specification to implement a particular function. The International Standards Organization (ISO) first came up with the idea of profiles. In Bluetooth, there are several profiles available and they're arranged in a hierarchical fashion. For example, to use the headset profile, a device must also include the lower level profiles such as the serial port and general access profiles. Bluetooth has many profiles, but they're not all included in Verizon Wireless devices.



  2. What is the Bluetooth headset profile?

    The Bluetooth headset profile allows the use of a Bluetooth headset with a Bluetooth-capable Verizon Wireless device. The Bluetooth headsets sold by Verizon Wireless have a range of 10 m (33 feet) from the device.



  3. What is the Bluetooth hands free profile?

    The Bluetooth handsfree profile allows the use of handsfree accessories, such as car kits and portable speakers. We recommend that you check the car kit interoperability chart prior to purchasing a Bluetooth capable device. Interoperability with car kits varies and not all Bluetooth features are supported in every car kit.



  4. What are the basic Bluetooth data rate specs?

    Bluetooth has the capability to allow both voice and data (depending on the specific Bluetooth profiles included on the device). The voice channels typically operate at 64 kbit/s. The Bluetooth 1.0 data rates include an asymmetric data rate (one way) of 721 kbit/s (while permitting 57.6 kbit/s in the return direction); and a symmetric data rate of 432.6 kbit/s.



  5. What are the basic Bluetooth range specs?

    There are three classes of Bluetooth devices: Class 1, 2 and 3. The class specifies the transmit power of the device which affects the range. A higher transmit power typically allows greater range. Verizon Wireless Bluetooth-capable devices are all Bluetooth Class 2 devices. They can be used with Bluetooth Class 1, 2, or 3 accessories up to a maximum range of 33 feet (10 meters).

    Intel is a trademark of Intel Corporation in the U.S. and/or other countries. Nokia is a trademark of Nokia Corporation or Microsoft Corporation and their respective affiliates.



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