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Hum×
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Motorola V710
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Apple® iPad® (9.7-inch)
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LG VX2000
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Samsung i600 Smartphone
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Nokia 3589i
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HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
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Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung SCH-u550
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Data Usage FAQs

General Information
  1. What types of data use counts against my data allowance?

    Any data that's used while your device is connected to the Verizon Wireless network (with the exception of FreeBee sponsored data) will use your monthly data allowance. Refer to the notification bar on your device to determine if you're currently connected to the Verizon Wireless network. If you see 4G (LTE), 3G or 1X, this means you're connected to our network.

    This includes when you access the internet, watch a video, check your email, play games, use apps (e.g., Facebook®, Twitter®, Maps etc.) and more. Background tasks, such as syncing or location services, may also use data. Data usage is billed based on the amount of data sent and received (megabytes or gigabytes), and it can be charged per-use or as part of a data package.

    Connect to Wi-Fi to use less data

    When you're connected to Wi-Fi you won't be charged for any data you use because you aren't using the Verizon Wireless network. We recommend you connect to Wi-Fi networks you know and trust whenever they're available. This is a great way to manage how much data you use and avoid extra charges. Visit the Wi-Fi FAQs to learn more about Wi-Fi.



  2. What uses the most data on my devices?

    Some device activities that can consume large amounts of data:

    • Streaming audio or video using apps such as Pandora, Spotify, Netflix and YouTube
    • Using social media or websites with lots of pictures/updates such as Facebook, Twitter, Instagram or Pinterest
    • HD Video Calling
    • Downloading music/mp3s
    • Backing up content with cloud storage and/or file sharing tools such as Verizon Cloud, Dropbox™, or Google Drive
    • Using  your device as a Mobile Hotspot and allowing other devices to access the internet from it
    • Location-based apps like Maps or Map Quest

    Our Data Calculator can assist in determining how much data is right for the devices on your account.



  3. What is indirect or background data usage?

    Indirect data usage occurs in the background, during tasks performed automatically by your device. Some examples of indirect data usage are:

    • Automatic backups of pictures or videos
    • Software updates
    • App content refreshes
    • Syncing and location services

    Note: You can adjust these functions in your device Settings.



Troubleshooting and Data Management
  1. How can I check my data usage with the Data Utilization tool?

    You can get additional insight into your data usage by using our Data Utilization tool in My Verizon or the My Verizon app. Here's how it works:

    • The Data Utilization tool uses 12 categories to show a visual estimation of how your devices use data on the Verizon network.

    • The categories are intended to provide a general understanding of how your devices are using data.

    • It doesn't list specific websites visited or app activity.

    • Most of the primary categories also have a secondary level that gives additional detail about the primary category.

    To use the Data Utilization tool:

    1. Go to the Data Utilization page in My Verizon.

    2. Select Continue.

    3. Data usage info will display for all mobile numbers on your account. To view data usage info for a specific device on your account, select the device you want to view.

    4. The Data Utilization tool will display the percentage of your data usage for each category.

    You can see additional ways to monitor your data, minutes and messaging usage on our Tools for Monitoring Usage page.



  2. How do I view my usage details for a previous bill cycle online?

    You can see your previous usage through the My Usage page in My Verizon.

    1. Sign in to the My Usage page in My Verizon.
    2. Click View previous cycles.
    3. Scroll down to the My Bill section, then select a previous billing cycle from the pulldown menu.
    4. Under the Get the details section, select Data, talk and text activity.
    5. Select a billing cycle.

    You can view data usage, talk minutes or total number of text messages per line for the past 18 billing cycles.

     



  3. Can I set up a data usage text or email message alert in My Verizon?

    Yes. You can have alerts sent to your phone or email*, such as:

    • Notifications about your minutes, text or data usage
    • Confirmations of payments

    My Verizon text message alerts don't count against your text message limit, if you have one.

    *Data usage may apply if checking your email on your mobile device.

    Account owners automatically receive text and email alerts. If you share an account with others, all account members will receive at least a text alert.

    To create or change a My Verizon alert, see Question 4: "Can I receive alerts about my minutes, text messaging or data usage?" in our My Verizon Alerts & Notifications FAQs.



  4. What's the difference between a data alert and Verizon FamilyBase™ data alert?

    A key feature of FamilyBase is the ability to determine the amount of data each device uses within a bill cycle.

    FamilyBase alerts reflect data usage based on the amount of data you assign to a specific device. For example, you could limit a device to 1 GB, and will receive FamilyBase alerts based on that 1 GB amount. Account Owners can set and adjust Family Base data usage allowances in My Verizon or the Verizon FamilyBase app.

    Visit our FamilyBase FAQ page for more information on how to access and use FamilyBase.



  5. Why are my data alerts sometimes not what I expect?

    The alerts about your data allowance might reflect a partial allowance or be prorated based on certain transactions. Some of these transactions include:

    • A plan change or a feature change that wasn't backdated or future dated
    • Transferring service for another device to your account
    • Bill cycle date change
    • Mobile number change
    • Suspending or reactivating a line

    You can check your prorated allowance on the My Usage page in My Verizon.

    Your allowance will only be prorated in the same bill cycle as the transaction, and you'll have a full data allowance in the next bill cycle.



  6. How can I check my data usage when using internet devices like a Jetpack®?

    You can verify your data usage anytime in My Verizon.

    Note: My Verizon alerts aren't available for internet devices such as a Jetpack.



  7. How do I minimize the data usage on internet devices such as Jetpack devices?

    There are several ways to minimize the data usage on internet devices:

    • Use Wi-Fi when available.
    • When using Wi-Fi, make sure your data is disabled.
    • Power down or disconnect internet devices when not in use.
    • Make sure smart devices like printers and home security components are disconnected when not in use.
    • Prevent unauthorized use with password-protected security.

    Go to our Device Brands page, then select the brand and your device to find the User Guide for set up instructions.



  8. How can I get more data?

    You can increase your data allowance anytime in My Verizon. If you have a plan with an unlimited minutes and messages option, such as the new Verizon Plan, you'll only have the option to change your data online. All other plans will have options for changing each allowance (i.e., minutes, messages and data) and an option to switch to the new Verizon Plan.

    If you have the new Verizon Plan, you can also purchase a Data Boost, which is an additional 1 GB of 4G LTE speed data for $15. Refer to our Safety Mode FAQs for more information.

    Worried about data? Check out the new Verizon Plan Unlimited. Get unlimited data, HD video streaming, Mobile Hotspot*, and talk and text to and from Mexico and Canada included at no extra charge. Learn more about the new Verizon Plan Unlimited.

    *4G data speeds with Mobile Hotspot/tethering apply up to 10 GB/month with speeds reduced to 3G thereafter. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of those services in those countries may be removed or limited.

    If you have a prepaid account, see our How to Use My Verizon for Prepaid page for steps to change your plan or purchase Add On Data.

    To change your data allowance:

    1. Go to the Change Your Plan page in My Verizon on your smartphone, tablet or computer.

    2. Click or tap Select in the section titled with your current plan name.

    3. Click or tap the Data section to view the data options available for your current plan.

    4. Select the data option you want from the dropdown at the bottom of the data section.

      Note: If you have multiple devices on your account and your data allowance isn't shared between them, you'll see a dropdown for each device. Select the data allowance you want for each device using these dropdowns.

    5. Click Continue to the Next Step.

    6. Review your changes and click Confirm.

      Note: When reviewing your changes, you may have the option to choose when you want the changes to take effect. To select a different date than the one recommended, click Change Start Date?, then select a new date and click Confirm.

    You've successfully changed your data allowance.



  9. In what order are different types of data used on my account?

    The order depends on which plan you have.

    • If you have the new Verizon Plan - The different types of data on your account will be used in the following order:

      1. Bonus Data – If you qualify for any type of Bonus Data, it'll be used first each month.

      2. Monthly data allowance – The monthly data allowance that’s included in your plan will be used next.

      3. Carryover Data – If you have data that carried over from the previous month, it'll be used after your entire monthly data allowance is gone.

      4. Data Boost – If you purchase a Data Boost, it'll be used after your Carryover Data is gone.

      5. Data Gifts – Any data gifts you redeem during the month will be used after all other data types are gone.
         
    • All other plans – Different data types on your account will be used in the following order:

      1. Bonus Data – If you qualify for any type of Bonus Data, it'll be used first each month.

      2. Data Gifts – Any data gifts you redeem during the month will be used before your monthly data allowance.

      3. Monthly data allowance – The monthly data allowance that’s included in your plan will be used last.


  10. I have the new Verizon Plan. Where can I learn more about Carryover Data and Safety Mode?

    Please refer to our Carryover Data FAQs and Safety Mode FAQs for more information.



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