Select Your Device
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Motorola V65p

My Verizon FAQs

My Verizon lets you manage your Verizon account anywhere, whenever you need it. No lines. No Waiting. Ever again. Here's how:

  • My Verizon app: The most personalized My Verizon experience right on your smartphone or tablet and the best way to stay alerted to your account. The Feed updates you about your bill, usage, payments, account changes, and even deals. Pay your bill, buy a device and more with a tap, whenever you need.

  • My Verizon online: Sign in to My Verizon online with the web browser on your smartphone, tablet or computer. Sign in to My Verizon.

Quick Links

Registering and Signing In
Troubleshooting

General Information
  1. What can I do in My Verizon?
  2. Will I have access to all of the available features in My Verizon?

    Access to the features in My Verizon depends on which account role you've been assigned:

    • Account Owner - Has access to all available account information
    • Account Manager - Has access to all account information, but can't assign Account Managers or change the Account PIN (previously called billing password or billing system password)
    • Account Member - Has limited access to information about their line of service only

    Learn more about My Verizon account roles.



  3. What is the My Verizon app?

    Our app for smartphones and tablets lets you manage your Verizon account instantly with a tap. It's available for iOS and Android devices. Basic phones can no longer access My Verizon.

    App version info: To use the latest version of the My Verizon app you'll need to have a compatible smartphone and plan. If your plan or device isn't compatible, your My Verizon app won't be the latest version.

    Here are FAQs to learn more about your version of the app:



  4. What is the cost to use My Verizon?

    There's no additional charge to register and use My Verizon. Data charges may apply when accessing My Verizon from your mobile device.



  5. Are there other websites and services I can access with the same My Verizon User ID and Password?

    Yes, with your same My Verizon Password, you can also access the following websites and services:



  6. Can I unenroll from My Verizon at any time?

    There's no cost or requirement to use My Verizon if you're enrolled. If you're concerned about the security of your account, consider changing your Password.



  7. How long can my account in My Verizon remain dormant before I'll be locked out?

    My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out.

    However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.



  8. Where can I learn more about how to manage my account through My Verizon?

    Refer to our My Verizon Support page for FAQs and other information on a variety of My Verizon account management options, including:



Registering and Signing In
  1. How do I register for My Verizon?

    You can register for My Verizon online:

    1. Go to the My Verizon registration page.
    2. Enter your 10-digit mobile number.
    3. Click Continue.
    4. Follow the onscreen prompts to verify your identity and complete registration.


    You've successfully registered for My Verizon.



  2. Why do I need to provide my email address when I register for My Verizon?

    Your email address will be sent important information about your account. You may receive emails for the following reasons:

    • Your bill is available for viewing
    • To confirm an online payment
    • Possible problems with an online payment
    • To receive a temporary My Verizon Password if you forget your current one
    • To confirm other payment-related or account-related activities

    These account-specific emails are the only emails you'll receive each month.



  3. What if I forget my Password for My Verizon?

    If you forget your Password you can create a new Password online:

    1. Go to the Forgot My Password page.
    2. Enter your 10-digit mobile number.
    3. Select the box next to I'm not a robot.
    4. You'll be presented with a group of images and asked to select ones that share a common characteristic. Once you've clicked away all the images with the common characteristic, click Verify.
    5. Enter your billing ZIP code.
    6. Pick how you want to receive your temporary password. The possible options are text message or email. If your line has been on your account for less than 30 days, the email option will not be available. If neither email nor text message are available options we'll send your temporary password by standard mail.
    7. Click Send me a temporary password.
    8. You'll receive a temporary password you can use to sign in to My Verizon. Use it to sign in to My Verizon and add your own password.

    You've successfully changed your Password.



  4. What is a Secret Question in My Verizon?

    The Secret Question is an added means of verification in My Verizon. Whenever you sign in from a computer you haven't registered with My Verizon, you'll be asked your Secret Question. This added security helps protect your account from unauthorized users.

    Learn more about computer registration and Secret Questions on the My Verizon Security page.



  5. How do I change my Secret Question in My Verizon?

    To change your Secret Question:

    1. Go to the Change Secret Question page in My Verizon.
    2. Choose a Secret Question from the dropdown list.
    3. Enter the answer to your Secret Question.
    4. Click Submit.

    You've successfully changed your Secret Question.



  6. How can I change my Password for My Verizon?

    You can change your Password online:

    1. Go to the Change Password page in My Verizon.
    2. Enter your current Password.
    3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
    4. Click Submit.

    You've successfully changed your Password.

    Note: To maintain the security of your account, it's important to keep your Password private, as you would any other piece of confidential information. How do I know if my password is secure and not easy to guess?



  7. When I try to set up a new password for My Verizon, I get a message saying it's not valid because it's an easily guessed password. What does this mean?

    We've upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user's permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

    If the password you've chosen matches an easily guessed password or is similar to one, you'll need to choose a different, more secure password.



  8. How do I know if my password is secure and not easy to guess?

    To ensure your password can't be easily guessed, follow these guidelines:

    • Don't include your My Verizon User ID in any form — even spelled backwards with a number added to the beginning or end

    • Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)

    • Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver's license or passport numbers

    • Don't use any variation of the word "password" (e.g., pa$5w@rd)

    • Avoid common names and dictionary words because some may not be allowed

    • Don't repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)


  9. How do I change my User ID for My Verizon?

    To change your User ID:

    1. Go to the My Profile page in My Verizon.
    2. Click Change User ID.
    3. Enter your new User ID.
    4. Click Submit.

    You've successfully changed your User ID.



  10. What if I forget my User ID for My Verizon?

    If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

    You can also use the following steps to get your User ID:

    Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

    1. Go to the Forgot User ID page.
    2. Enter your 10-digit mobile number and click Continue.
    3. Enter your 5-digit billing ZIP Code and click Continue.
    4. Check the box next to I'm not a robot.
    5. You'll be presented with a group of images and asked to select ones that share a common characteristic. Once you've clicked away all the images with the common characteristic, click Verify.
    6. Answer your Secret Question and click Continue. Your User ID will display on the screen.

    Note: If you don't remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

    You've successfully retrieved your User ID.



  11. What is an account PIN?

    A 4-digit number used to verify your identity when you contact Verizon by phone or Live Chat. Learn more at the Account PIN FAQs.



  12. How can I change my account PIN?

    You can change your Account PIN (previously called billing password or billing system password) in My Verizon if you're the Account Owner. Learn more about My Verizon account roles.

    To change your Account PIN:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Account PIN.
    3. Enter your current password.
    4. Enter your new password, and then enter it again to confirm.
    5. Click Save.

    You've successfully changed your Account PIN.

    Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them of the new Account PIN. Remove any Account Managers that you no longer want managing your account.



  13. What should I do if I forgot my Account PIN (previously called billing password or billing system password)?

    If you're the Account Owner and you've forgotten your Account PIN, please call Customer Service at (800) 922-0204 for assistance.



  14. How do I change my name in My Verizon?

    You can view and change your Greeting Name (i.e., what you're called when you sign in to My Verizon) online:

    1. Go to the My Profile page in My Verizon.
    2. Click Change Greeting Name.
    3. Enter your preferred Greeting Name.
    4. Click Submit


    You've successfully changed your Greeting Name.

    Note: Changing your Greeting Name won't change the legal name on your account.

    If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon Wireless store. Bring the following documentation to help verify your identity:

    • A photo ID showing your legal name before it was changed
    • Any official documentation showing the name change


Troubleshooting
  1. I’m locked out of My Verizon and unable to sign in. What do I do?

    If you're locked out because of unsuccessful sign in attempts, you'll need to complete the Forgot Password or Forgot User ID steps.



  2. I've forgotten my Password for My Verizon, and I requested a temporary one by text message. What if I can’t receive the text message?

    We'll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 - 5 business days. Use the Password provided to sign in to My Verizon and create a new Password.



  3. What should I do if some pages within My Verizon won't display?

    If you're having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

    For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.



  4. I'm not receiving email notifications.  What should I do?

    If you aren't receiving email notifications, try the following troubleshooting solutions:

    1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:

      1. Click Change Email Address.
      2. Enter your new email address.
      3. Click Update.

        You've successfully updated your email address.

    2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.

        You've successfully updated your alert preferences.

    3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.

    4. Test your email address to ensure that you'll receive emails from My Verizon. To test your email address:

      1. Go to the Email and Text Alert Preferences page in My Verizon.
      2. Click Test Email Addresses at the bottom of the page.

        You should receive a test email shortly. If you don't, check your spam folder to see if the test email was sent there. If not, please contact us.


  5. Who should I contact if I have a specific question about My Verizon?

    You can contact Customer Service with any questions you have about My Verizon.



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