My Verizon FAQs

If you're registered as the Account Owner or Account Manager*, you can manage nearly every aspect of your account, including:

• View and pay your bills online
• Change your physical address
• Change your email address
• Upgrade your phone
• Change your plan
• Manage your products and apps
• Activate or switch your device
• Add a new device
• Assign Account Managers
• Block and unblock services
• Change your mobile number
• Suspend your service
• Reconnect your service
  
• Cancel a pending order
  
• Protect your Verizon account with security actions

Basic phones can no longer access My Verizon due to internet security changes.

*Learn more about My Verizon account roles.

Access to the features in My Verizon depends on which account role you've been assigned:

• Account Owner - Has access to all available account information
• Account Manager - Has access to all account information, but can't assign Account Managers or change the Account PIN (previously called billing password or billing system password)
  
• Account Member - Has limited access to information about their line of service only
  

Learn more about My Verizon account roles.

Note: If you register using an email address instead of a mobile number, the features available to you in My Verizon will be limited.

Our app for smartphones and tablets lets you manage your Verizon account instantly with a tap. It can also help to protect your wireless account from fraudsters who might try to steal your identity. It's available for iOS and Android devices. For other devices, you can sign in to My Verizon with your mobile browser.

Get the app:

• Android: Download from the Google Play™ Store
• Apple: Download from the Apple® App® Store

To learn more, visit The My Verizon App FAQs.

Yes, with your same My Verizon password, you can also access the following websites and services:

• Verizon Messages (Message+)
• Verizon Cloud
• Media Store
• Verizon Smart Family™ (formerly Verizon FamilyBase®)
• VZ Navigator®

Note: If you registered for My Verizon with an email address instead of a mobile number, you may not be able to access these websites.

Refer to our My Verizon Support page for FAQs and other information on a variety of My Verizon account management options, including:

• Billing Statement FAQs
• Pay Your Bill FAQs
• Understand and Change Your Plan FAQs
• Managing Products & Apps FAQs
• My Verizon Alerts & Notifications FAQs
• My Verizon app FAQs

Your Username and password are the first steps in keeping your Verizon account and the people on it secure from fraudsters. For added protection when visiting a Verizon store, you may use the My Verizon app to prove your identity with a simple push notification sent to your device. This protects your account from a fraudster who might try to steal your identity and use it in the store.

To maximize protection of your account we recommend you:

• Confirm that we have your current email address on file. We use your email address to contact you with important information about your account. Learn more about how we use your email address.
  Verify or Change your email address on the My Verizon website.
• Set up biometric security on your device and sign in to the My Verizon app with your fingerprint or face ID. You'll need to first set up your device with fingerprint or Face ID. These options are not available on all devices. Refer to your device User Guide for instructions. Once you've set this up on your device, you can set the My Verizon app to require biometric login. To set up biometric login in the My Verizon app go to Account > Security.
• Assign account managers who you trust to make account changes when you're unavailable.
  
  To assign an Account Manager:
  • In the My Verizon website go to the Assign Account Managers page.
  • In the My Verizon app go to Account > Controls > Assign Account Managers.
• Enable Push Notifications for the My Verizon app in your device’s Notifications settings. Verizon may use a My Verizon app push notification as an extra means of authenticating you with your Verizon device.

You can register for My Verizon online:

1. Go to the My Verizon registration page.
2. Enter your 10-digit mobile number or valid email address.
3. Tap or click Continue.
4. Follow the onscreen prompts to verify your identity and complete registration.

You've successfully registered for My Verizon.

Yes, your login credentials for My Verizon are also used for other Verizon wireless portals, such as Verizon Cloud and Smart Family.

Yes. You can register for My Verizon using your email address as your User ID instead of a mobile number.

Once you've registered, you can add a Verizon Wireless account to your profile, by choosing Add an Account and entering the account number.

You must enter the Account PIN and the billing ZIP Code. Additionally, we will need to send you a registration code to verify you own the account.

You'll receive emails with important information about your account, such as:

• Your bill is available for viewing
• To confirm an online payment
• Possible problems with an online payment
• To receive a temporary My Verizon password if you forget your current one
  
• To confirm other payment-related or account-related activities

These account-specific emails are the only emails you'll receive each month. When you register for My Verizon and anytime you change your email address with us we'll send you an email to verify this is your correct email address. Be sure to follow the instructions in the email we send you to verify your email address. This gives Verizon a secure means of communicating important account updates or notices to you.

If you forget your password you can create a new password online:

1. Go to the Forgot My Password page.
   
2. Enter your 10-digit mobile number or User ID.
3. Tap or click Continue.
   
4. You'll be presented with a group of images and asked to select ones that share a common characteristic. Once you've selected all the images with the common characteristic, tap or click VERIFY.
   
5. Enter your billing ZIP code and tap or click Continue.
   
6. Pick how you want to receive your temporary password.
   
   Note: The possible options are text message or email. If your line has been on your account for less than 30 days, the email option won't be available. If neither email nor text message are available options, we'll send your temporary password by standard mail.
   
7. Tap or click Send me a temporary password.
   
8. You'll receive a temporary password you can use to sign in to My Verizon. Use it to sign in to My Verizon and add your own password.

You've successfully changed your password.

You can change your password online:

1. Go to the Change Password page in My Verizon.
2. Enter your current password.
3. Enter your new password in the New Password and Re-type New Password fields to verify accuracy.
4. Tap or click Submit.

You've successfully changed your password.

Note: To maintain the security of your account, it's important to keep your password private, as you would any other piece of confidential information. How do I know if my password is secure and not easy to guess?

We've upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user's permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

If the password you've chosen matches an easily guessed password or is similar to one, you'll need to choose a different, more secure password.

To ensure your password can't be easily guessed, follow these guidelines:

• Don't include your My Verizon User ID in any form — even spelled backwards with a number added to the beginning or end
• Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)
• Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver's license or passport numbers
• Don't use any variation of the word "password" (e.g., pa$5w@rd)
• Avoid common names and dictionary words because some may not be allowed
• Don't repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)

The Secret Question is an added means of verification in My Verizon. Whenever you sign in from a computer you haven't registered with My Verizon, you'll be asked your Secret Question. This added security helps protect your account from unauthorized users.

To change your Secret Question:

1. Go to the Change Secret Question page in My Verizon.
2. Choose a Secret Question from the dropdown list.
3. Enter the answer to your Secret Question.
4. Tap or click submit.
   

You've successfully changed your Secret Question.

To change your User ID:

1. Go to the My Profile page in My Verizon.
2. Tap or click Change User ID.
3. Enter your new User ID.
4. Tap or click Submit.

You've successfully changed your User ID.

If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

You can also use the following steps to get your User ID:

Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

1. Go to the Forgot User ID page.
2. Enter your 10-digit mobile number and tap or click Continue.
3. Enter your 5-digit billing ZIP Code and tap or click Continue.
4. Check the box next to I'm not a robot.
5. You'll be presented with a group of images and asked to select ones that share a common characteristic. Once you've selected all the images, tap or click VERIFY.
6. Answer your Secret Question and tap or click Continue. Note: If you don't remember the answer to your Secret Question, tap or click Send Me My User ID and a text message with your User ID will be sent to your device.

Your User ID will display on the screen.

Disconnected accounts: If your account has been disconnected for less than 6 months and you need to find your User ID, use the Sign in to a Disconnected Accounts website to retrieve your User ID.

Your Greeting Name is what you're called when you sign in to My Verizon.

You can view and change your Greeting Name online:

1. Go to the My Profile page in My Verizon.
2. Tap or click Change Greeting Name.
3. Enter your preferred Greeting Name.
4. Tap or click Submit

You've successfully changed your Greeting Name.

Note: Changing your Greeting Name won't change the legal name on your account.

If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon store. Bring the following documentation to help verify your identity:

• A photo ID showing your legal name before it was changed
• Any official documentation showing the name change

If you're locked out because of unsuccessful sign in attempts, you'll need to complete the Forgot Password or Forgot User ID steps.

We'll send a letter to your billing address, by first class mail, that contains the temporary password. You should receive the letter in approximately 3 - 5 business days. Use the password provided to sign in to My Verizon and create a new password.

My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out and need to contact us.

However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.

If you have a User ID you can still sign in to My Verizon with that. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for six months after disconnecting your account. You'll need the mobile number, last name on the account and ZIP code.

If you need to pay a bill and your account has been disconnected for more than six months, you can pay it at www.verizonwireless.com/paymybill.

If you're having trouble viewing some of the pages in your account, you may need to upgrade your internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.

Note: If you registered for My Verizon with an email address instead of a mobile number, you may not be able to access many pages in My Verizon.

To change your email address in the My Verizon website:

1. Go to the Change Email Address page in My Verizon.
2. Enter your new email address.
3. Tap or click Submit.

Learn how to change your email address with the My Verizon app.

If you aren't receiving email notifications, try the following troubleshooting solutions:

1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:
   
   
   1. Tap or click Change Email Address.
   2. Enter your new email address.
   3. Tap or click Submit.
      
      You've successfully updated your email address.
      
      
2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:
   
   
   1. Go to the Email and Text Alert Preferences page in My Verizon.
   2. View your existing alerts, and if you want to edit them, tap or click Edit Preferences. Follow the onscreen prompts to update your alerts.
      
      You've successfully updated your alert preferences.
      
      
3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.
   
   
4. Test your email address to ensure that you'll receive emails from My Verizon. To test your email address:
   
   
   1. Go to the Email and Text Alert Preferences page in My Verizon.
   2. Tap or click Test Email Addresses at the bottom of the page.
      
      You should receive a test email shortly. If you don't, check your spam folder to see if the test email was sent there. If not, please contact us.