My Verizon FAQs

If you're registered as the Account Owner or Account Manager*, you can manage nearly every aspect of your account, including:

• View and pay your bills online
• Change your address
• Upgrade your phone
• Change your plan
• Change your features
• Activate or switch your device
• Add a new device
• Assign Account Managers
• Block and unblock services
• Change your mobile number
• Suspend your service
• Reconnect your service
  

Basic phones can no longer access My Verizon due to internet security changes.

*Learn more about My Verizon account roles.

Access to the features in My Verizon depends on which account role you've been assigned:

• Account Owner - Has access to all available account information
• Account Manager - Has access to all account information, but can't assign Account Managers or change the Account PIN (previously called billing password or billing system password)
  
• Account Member - Has limited access to information about their line of service only
  

Learn more about My Verizon account roles.

Our app for smartphones and tablets lets you manage your Verizon account instantly with a tap. It's available for iOS and Android devices. Basic phones can no longer access My Verizon.

App version info: To use the latest version of the My Verizon app you'll need to have a compatible smartphone and plan. If your plan or device isn't compatible, your My Verizon app won't be the latest version.

Here are FAQs to learn more about your version of the app:

• The new My Verizon app (newest version): The new My Verizon App FAQs
• Previous version: The My Verizon app FAQs

There's no additional charge to register and use My Verizon. Data charges may apply when accessing My Verizon from your mobile device.

Yes, with your same My Verizon Password, you can also access the following websites and services:

• Verizon Messages (Message+)
• Verizon Cloud
• Media Store
• Verizon FamilyBase™
• VZ Navigator® 
• Location Management

There's no cost or requirement to use My Verizon if you're enrolled. If you're concerned about the security of your account, consider changing your Password.

My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out.

However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.

Refer to our My Verizon Support page for FAQs and other information on a variety of My Verizon account management options, including:

• View Bill / Online Statement FAQs
• Pay Bill FAQs
• Understand and Change Your Plan FAQs
• Managing Products & Apps FAQs
• My Verizon Alerts & Notifications FAQs

You can register for My Verizon online:

1. Go to the My Verizon registration page.
2. Enter your 10-digit mobile number.
3. Click Continue.
4. Follow the onscreen prompts to verify your identity and complete registration.
   

You've successfully registered for My Verizon.

Your email address will be sent important information about your account. You may receive emails for the following reasons:

• Your bill is available for viewing
• To confirm an online payment
• Possible problems with an online payment
• To receive a temporary My Verizon Password if you forget your current one
  
• To confirm other payment-related or account-related activities

These account-specific emails are the only emails you'll receive each month.

If you forget your Password you can create a new Password online:

1. Go to the Forgot My Password page.
   
2. Enter your 10-digit mobile number.
   
3. Select the box next to I'm not a robot.
   
4. You'll be presented with a group of images and asked to select ones that share a common characteristic. Once you've clicked away all the images with the common characteristic, click Verify.
   
5. Enter your billing ZIP code.
   
6. Pick how you want to receive your temporary password. The possible options are text message or email. If your line has been on your account for less than 30 days, the email option will not be available. If neither email nor text message are available options we'll send your temporary password by standard mail.
   
7. Click Send me a temporary password.
   
8. You'll receive a temporary password you can use to sign in to My Verizon. Use it to sign in to My Verizon and add your own password.

You've successfully changed your Password.

The Secret Question is an added means of verification in My Verizon. Whenever you sign in from a computer you haven't registered with My Verizon, you'll be asked your Secret Question. This added security helps protect your account from unauthorized users.

Learn more about computer registration and Secret Questions on the My Verizon Security page.

To change your Secret Question:

1. Go to the Change Secret Question page in My Verizon.
2. Choose a Secret Question from the dropdown list.
3. Enter the answer to your Secret Question.
4. Click Submit.
   

You've successfully changed your Secret Question.

You can change your Password online:

1. Go to the Change Password page in My Verizon.
2. Enter your current Password.
3. Enter your new Password in the Create Password and Confirm Password fields to verify accuracy.
4. Click Submit.

You've successfully changed your Password.

Note: To maintain the security of your account, it's important to keep your Password private, as you would any other piece of confidential information. How do I know if my password is secure and not easy to guess?

We've upgraded our online security to better protect you and your account. There are certain passwords that hackers commonly guess and use to sign in to accounts without the user's permission. When you submit a new password, we compare it against this list to prevent you from choosing a risky one.

If the password you've chosen matches an easily guessed password or is similar to one, you'll need to choose a different, more secure password.

To ensure your password can't be easily guessed, follow these guidelines:

• Don't include your My Verizon User ID in any form — even spelled backwards with a number added to the beginning or end


• Avoid using a single word from any language with any number added to the beginning or end (e.g., football6, 9659gato, etc.)


• Avoid using readily accessible personal information, such as names, birth dates, telephone numbers, license plate number, driver's license or passport numbers


• Don't use any variation of the word "password" (e.g., pa$5w@rd)


• Avoid common names and dictionary words because some may not be allowed


• Don't repeat the same letter or number, sequential letters or numbers, or consecutive keystrokes within a password (e.g., aaaa, 1111, 1234, qwerty, etc.)

To change your User ID:

1. Go to the My Profile page in My Verizon.
2. Click Change User ID.
3. Enter your new User ID.
4. Click Submit.
   

You've successfully changed your User ID.

If you forget your User ID, you can use your 10-digit mobile number instead to sign in to My Verizon. From there, you can go to the My Profile page in My Verizon to locate your User ID.

You can also use the following steps to get your User ID:

Note: These steps will also reset your account if you get locked out due to failed sign-in attempts.

1. Go to the Forgot User ID page.
2. Enter your 10-digit mobile number and click Continue.
3. Enter your 5-digit billing ZIP Code and click Continue.
4. Check the box next to I'm not a robot.
5. You'll be presented with a group of images and asked to select ones that share a common characteristic. Once you've clicked away all the images with the common characteristic, click Verify.
6. Answer your Secret Question and click Continue. Your User ID will display on the screen.

Note: If you don't remember the answer to your Secret Question, click Send Me My User ID and a text message with your User ID will be sent to your device.

You've successfully retrieved your User ID.

A 4-digit number used to verify your identity when you contact Verizon by phone or Live Chat. Learn more at the Account PIN FAQs.

You can change your Account PIN (previously called billing password or billing system password) in My Verizon if you're the Account Owner. Learn more about My Verizon account roles.

To change your Account PIN:

1. Go to the My Profile page in My Verizon.
2. Click Change Account PIN.
3. Enter your current password.
4. Enter your new password, and then enter it again to confirm.
5. Click Save.
   

You've successfully changed your Account PIN.

Note: We also recommend that you review the Account Managers currently assigned to your account. If you want them to continue to manage your account, please notify them of the new Account PIN. Remove any Account Managers that you no longer want managing your account.

If you're the Account Owner and you've forgotten your Account PIN, please call Customer Service at (800) 922-0204 for assistance.

You can view and change your Greeting Name (i.e., what you're called when you sign in to My Verizon) online:

1. Go to the My Profile page in My Verizon.
2. Click Change Greeting Name.
3. Enter your preferred Greeting Name.
4. Click Submit
   

You've successfully changed your Greeting Name.

Note: Changing your Greeting Name won't change the legal name on your account.

If your legal name has changed (e.g., due to a change in marital status) and you need to update the name on your account, please visit a Verizon Wireless store. Bring the following documentation to help verify your identity:

• A photo ID showing your legal name before it was changed
• Any official documentation showing the name change

If you're locked out because of unsuccessful sign in attempts, you'll need to complete the Forgot Password or Forgot User ID steps.

We'll send a letter to the billing address, by first class mail, that contains the temporary Password. You should receive the letter in approximately 3 - 5 business days. Use the Password provided to sign in to My Verizon and create a new Password.

If you're having trouble viewing some of the pages in your account, you may need to upgrade your Internet browser. When new versions of browsers are released, we optimize our website to ensure it works properly on the new version. However, sometimes the changes make older versions less effective.

For the best website experience, we recommend that you use the latest version of your preferred browser. Visit the website of your browser developer (e.g., Microsoft® Internet Explorer®, Mozilla® Firefox®, etc.) for information on how to download the newest version.

If you aren't receiving email notifications, try the following troubleshooting solutions:

1. Verify that your email address is listed correctly on the My Profile page in My Verizon. To change your email address:
   
   
   1. Click Change Email Address.
   2. Enter your new email address.
   3. Click Update.
      
      You've successfully updated your email address.
      
      
2. Verify that your email notifications are set up correctly. To view and edit your alert preferences:
   
   
   1. Go to the Email and Text Alert Preferences page in My Verizon.
   2. View your existing alerts, and if you want to edit them, click Edit Preferences. Follow the onscreen prompts to update your alerts.
      
      You've successfully updated your alert preferences.
      
      
3. Add the VerizonWireless.com domain to your email safe list in your spam filtering software to ensure your alerts will be accepted into your inbox. This software may be installed on your computer or used by your email or Internet service provider.
   
   
4. Test your email address to ensure that you'll receive emails from My Verizon. To test your email address:
   
   
   1. Go to the Email and Text Alert Preferences page in My Verizon.
   2. Click Test Email Addresses at the bottom of the page.
      
      You should receive a test email shortly. If you don't, check your spam folder to see if the test email was sent there. If not, please contact us.
      

You can contact Customer Service with any questions you have about My Verizon.