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Motorola V65p

The new My Verizon app FAQs

These FAQs are for the new My Verizon app. For information about the old version of the My Verizon app (My Verizon Mobile), refer to the My Verizon app FAQs.

General Information
  1. What is the new My Verizon app?

    The best network and best plan deserves the best app. The new My Verizon app gives you complete control to buy, save and adjust your data, upgrade devices and manage your account. Keeping up on your account is simpler than ever. The Feed keeps you alerted to your usage and other account notifications so you're always in control.

    Here are some of the features:

    • The Feed sends your important data, account and bill alerts to you in Data Hub, shows how you're using data and keeps you in control over surprise overages.
    • The Shop is the fastest, easiest way to buy and customize the latest devices and accessories.
    • Smart chat Support for immediate answers right on your device without calling.
    • The bill makes it clear and simple to understand your charges month-to-month and make payments.


  2. Can I use the new My Verizon app?

    You can use the new My Verizon app if:

    • All lines on your account are on one of these plans:
      • The new Verizon Plan
      • The Verizon Plan
      • The MORE Everything® Plan
    • You have a compatible iPhone® or Android™ smartphone using:
      • iOS 8.0 or later
      • Android 4.0 (Ice Cream Sandwich) or later

    The new My Verizon app isn't available for tablets at this time. Use the My Verizon app to manage your account from your tablet.

    If you switch to the new Verizon Plan but your device isn't eligible for the new app, we'll let you know with a text message. Don't worry, you can continue managing your account using the existing My Verizon app on your device.



  3. How do I get the new Verizon app?

    If it's not updated automatically, you can download it from the Apple® App StoreSM or Google™ Play Store.



  4. How do I know if I have the new My Verizon app on my device?

    Open the app. If there's a greeting with your name at the top and a circle on the page showing how much data you have remaining, then you have the new My Verizon app. See the examples below to be sure.

    The new My Verizon app



    My Verizon (Mobile) app



  5. If there are lines on my account not on the new Verizon Plan and I want to start using the new My Verizon app, what can I do?

    You can switch the remaining line(s) to the new My Verizon Plan. Once all your lines are on the new Verizon Plan, the new app will be available on your compatible smartphones (Android 4.0 or later and iOS 8.0 or later).



  6. What's Safety Mode?

    Safety Mode lets you keep using data at reduced speeds after your data allowance is used up for the month. You'll be able to stay online without worrying about overage fees.

    Safety Mode is included on S-M-L sizes of the new Verizon Plan, you'll just need to enable it in the new Verizon app or My Verizon to start using it.

    Learn more in our Safety Mode FAQs.

    You can also avoid overage charges with the new Verizon Plan Unlimited. Get unlimited data on America's best network.



  7. What's a Data Boost?

    If you need extra data, you can purchase a Data Boost for $15/GB. It provides high-speed data access rather than getting reduced data speeds in Safety Mode. If you don't use all of your Data Boost, it'll carry over to your next bill cycle.

    Learn more in our Safety Mode FAQs.



  8. What's Carryover Data?

    Carryover Data is a feature that automatically keeps your unused data in your account until the end of the following month. When you use less data one month, you can use extra data the next without paying more.

    Learn more in our Carryover Data FAQs.



  9. How do I view The Feed in the new My Verizon app?

    The Feed is the first screen that displays when you open the app.



  10. How do I view Data Hub in the new My Verizon app?

    Open the menu in the top left and tap Data Hub. Here you can see how much data is being used, who's using it and how to get more.



Shop
  1. How do I buy a device with the new My Verizon app?

    Open the menu in the top left and tap Shop. Here you can browse for, buy and customize the latest devices.



  2. How do I upgrade my device with the new My Verizon app?
    1. Open the menu in the top left and tap My Devices.

    2. Select which device you want to upgrade.

    3. Tap Upgrade Now.
      Note: If there's action you need to take before you can upgrade your device, we'll let know what to do.

    4. Decide if you want to trade in a device and receive a possible credit towards your upgrade. You can either trade in the device you're upgrading or a different device that has been previously active on your account. The trade-in value is determined by the age of the device and how well it's working.

    5. Select the new device you want to upgrade to.

    6. Customize the device by choosing a color and size if these options are available.

    7. Select how you want to pay for the device. Learn more about device payments.

    8. Review your cart and tap Checkout when ready. If you need to change the device color, size or pricing options tap Edit.

    9. Provide your password or fingerprint, depending on which security option you use.

    10. Review your order and accept the customer agreement.

    11. Tap Place Order.


  3. How do I add a new device with the new My Verizon app?

    If you're the Account Manager or Account Owner, you can complete this action in My Verizon. Learn more about account access roles.

    To add a new device and a new line to your account online:

    1. Go to the Devices shopping page.
    2. Select the device you'd like to purchase.
    3. Choose a pricing option for your device.
    4. Select a device protection option.
    5. Follow the prompts to select a plan, features and services, and accessories to complete your order.
    6. Click the Checkout button on the Shopping Cart page to complete your purchase.

    You've successfully added a new device.



Bill and Payments
  1. How do I view my bill in the new My Verizon app?

    You'll see your current bill when you open the menu in the top left and tap Bill. To see your upcoming bill, tap Next Bill. To view your past bill amounts, tap History. You can view up to 18 months of your past bills.



  2. Can I compare my bills in the new My Verizon app?

    Go to your current bill and tap See Why for details on why your current bill amount has changed. We'll explain why your current bill is higher or lower than your last bill.



  3. How do I pay my bill with the new My Verizon app?
    1. Open the menu in the top left and tap Bill.
    2. Tap Pay Bill.
    3. The payment amount will reflect you balance. Tap the payment amount to edit the payment amount.
    4. If you're making a payment from a checking account, you can choose the date you want the payment to be made. You can schedule the payment up to 14 days in advance.
    5. Select a payment method. You can pick from a saved payment account if you have one, otherwise you'll need to add a new method of payment.
    6. Tap Pay Bill.
    7. You'll see a confirmation pop-up that your bill is paid. Tap OK to close it.

    You've successfully paid your bill.



  4. How do I set up and manage Auto Pay with the new My Verizon app?

    You can set up Auto Pay right from the Feed.

    1. Open the menu in the top left and tap Feed.
    2. Tap the card that says Enroll in Auto Pay.
    3. Tap the toggle switch next to Turn on Auto Pay. The switch turns green when Auto Pay is enabled.
    4. From the dropdown select which day of the month you want Auto Pay to run.
    5. Choose a payment method. If you have saved payment methods you can pick one, otherwise you'll be asked to add a payment method.
    6. Read and agree to the Terms & Conditions.
    7. Tap Save.

    You've successfully set up Auto Pay.



  5. How do I manage payment methods in the new My Verizon app?
    1. Open the menu in the top left and tap Bill.
    2. Tap Settings.
    3. Tap Manage Payment Methods.

    From here you can manage your saved payment methods or add a new one:

    Manage existing payment method: To manage an existing payment method, tap the one you want to update.

    Add a new Payment method: To add a new checking account tap Add Checking. To add a new credit, debit, or gift card tap Add Card.



  6. How can I view my next bill in the new My Verizon app?

    Go to your current bill and tap Next Bill.



  7. How do I turn on paper-free billing in the new My Verizon app?

    If you're not enrolled in paper-free billing, we'll let you know in the Feed.

    1. Open the menu in the top left and tap Feed.
    2. Scroll through the Feed to find the Turn on paper-free billing card.
    3. Swipe the card to turn on paper-free billing. It's that easy.

    You've successfully enrolled in paper-free billing.



Account Settings
  1. How do I manage my account settings in the new My Verizon app?

    To manage your account settings, open the menu in the top right and tap Account.



Support
  1. How can I find Support in the new My Verizon app?
    1. Open the menu.
    2. Tap Support. Pick a topic from the list or use the Search bar to tell us what you're looking for


  2. I'm having trouble finding something in the new My Verizon app, what should I do?

    Open the menu and tap Support. Use the search field to ask us anything and we'll point in the right direction. You can also sign in to My Verizon on a smartphone, tablet or computer web browser to manage your account anytime.



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