Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
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Apple® iPhone® 6 Plus
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Apple® iPhone® 6s
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Google Pixel XL
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DROID MAXX by MOTOROLA
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V20™
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Verizon 4G LTE Broadband Router
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Stylo™ 2 V
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Hum+ by Verizon
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LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
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Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
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Motorola moto e4 plus™ Prepaid
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DROID TURBO 2 - Designed by You
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Gear S2
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Nexus 6
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DROID INCREDIBLE 4G LTE by HTC
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G Pad™ 10.1 LTE
Humx
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LG Vortex™
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G Pad™ 7.0 LTE
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DROID RAZR by MOTOROLA
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2018 Camry by Toyota
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Nokia Lumia 2520
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Verizon Wireless UM175 USB Modem
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Hydro ELITE by KYOCERA
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Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
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Spectrum™ 2 by LG
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Windows Phone 8X by HTC
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Delphi Connect
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Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
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BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
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LG VX6100
LG Ally™
DROID PRO by MOTOROLA
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Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
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LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
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Motorola V60s
Casio EXILIM
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Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
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Samsung SCH-a950
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
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Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
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Nokia 6015i Prepaid
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LG V
Nokia 2705 Shade™
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LG VX6000
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Compaq® Mini CQ10-688nr Netbook
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Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
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Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
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Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

The new My Verizon app FAQs

These FAQs are for the new My Verizon app. For information about the old version of the My Verizon app (My Verizon Mobile), refer to the My Verizon app FAQs.

General Information
  1. The best network and best plan deserves the best app. The new My Verizon app gives you complete control to buy, save and adjust your data, upgrade devices and manage your account. Keeping up on your account is simpler than ever. The Feed keeps you alerted to your usage and other account notifications so you're always in control.

    Here are some of the features:

    • The Feed sends your important data, account and bill alerts to you in Data Hub, shows how you're using data and keeps you in control over surprise overages.
    • The Shop is the fastest, easiest way to buy and customize the latest devices and accessories.
    • Smart chat Support for immediate answers right on your device without calling.
    • The bill makes it clear and simple to understand your charges month-to-month and make payments.


  2. You can use the new My Verizon app if:

    • All lines on your account are on one of these plans:
      • The new Verizon Plan
      • The Verizon Plan
      • The MORE Everything® Plan
    • You have a compatible iPhone® or Android™ smartphone using:
      • iOS 8.0 or later
      • Android 4.0 (Ice Cream Sandwich) or later

    The new My Verizon app isn't available for tablets at this time. Use the My Verizon app to manage your account from your tablet.

    If you switch to the new Verizon Plan but your device isn't eligible for the new app, we'll let you know with a text message. Don't worry, you can continue managing your account using the existing My Verizon app on your device.



  3. If it's not updated automatically, you can download it from the Apple® App StoreSM or Google™ Play Store.



  4. Open the app. If there's a greeting with your name at the top and a circle on the page showing how much data you have remaining, then you have the new My Verizon app. See the examples below to be sure.

    The new My Verizon app



    My Verizon (Mobile) app



  5. You can switch the remaining line(s) to the new My Verizon Plan. Once all your lines are on the new Verizon Plan, the new app will be available on your compatible smartphones (Android 4.0 or later and iOS 8.0 or later).



  6. Safety Mode lets you keep using data at reduced speeds after your data allowance is used up for the month. You'll be able to stay online without worrying about overage fees.

    Safety Mode is included on S-M-L sizes of the new Verizon Plan, you'll just need to enable it in the new Verizon app or My Verizon to start using it.

    Learn more in our Safety Mode FAQs.

    You can also avoid overage charges with one of our unlimited plan options. Get unlimited data, talk and text on America's best network.



  7. If you need extra data, you can purchase a Data Boost for $15/GB. It provides high-speed data access rather than getting reduced data speeds in Safety Mode. If you don't use all of your Data Boost, it'll carry over to your next bill cycle.

    Learn more in our Safety Mode FAQs.



  8. Carryover Data is a feature that automatically keeps your unused data in your account until the end of the following month. When you use less data one month, you can use extra data the next without paying more.

    Learn more in our Carryover Data FAQs.



  9. The Feed is the first screen that displays when you open the app.



  10. Open the menu in the top left and tap Data Hub. Here you can see how much data is being used, who's using it and how to get more.



Shop
  1. Open the menu in the top left and tap Shop. Here you can browse for, buy and customize the latest devices.



    1. Open the menu in the top left and tap My Devices.

    2. Select which device you want to upgrade.

    3. Tap Upgrade Now.
      Note: If there's action you need to take before you can upgrade your device, we'll let know what to do.

    4. Decide if you want to trade in a device and receive a possible credit towards your upgrade. You can either trade in the device you're upgrading or a different device that has been previously active on your account. The trade-in value is determined by the age of the device and how well it's working.

    5. Select the new device you want to upgrade to.

    6. Customize the device by choosing a color and size if these options are available.

    7. Select how you want to pay for the device. Learn more about device payments.

    8. Review your cart and tap Checkout when ready. If you need to change the device color, size or pricing options tap Edit.

    9. Provide your password or fingerprint, depending on which security option you use.

    10. Review your order and accept the customer agreement.

    11. Tap Place Order.


  2. If you're the Account Manager or Account Owner, you can complete this action in My Verizon. Learn more about account access roles.

    To add a new device and a new line to your account online:

    1. Go to the Devices shopping page.
    2. Select the device you'd like to purchase.
    3. Choose a pricing option for your device.
    4. Select a device protection option.
    5. Follow the prompts to select a plan, features and services, and accessories to complete your order.
    6. Click the Checkout button on the Shopping Cart page to complete your purchase.

    You've successfully added a new device.



Bill and Payments
  1. You'll see your current bill when you open the menu in the top left and tap Bill. To see your upcoming bill, tap Next Bill. To view your past bill amounts, tap History. You can view up to 18 months of your past bills.



  2. Go to your current bill and tap See Why for details on why your current bill amount has changed. We'll explain why your current bill is higher or lower than your last bill.



    1. Open the menu in the top left and tap Bill.
    2. Tap Pay Bill.
    3. The payment amount will reflect you balance. Tap the payment amount to edit the payment amount.
    4. If you're making a payment from a checking account, you can choose the date you want the payment to be made. You can schedule the payment up to 14 days in advance.
    5. Select a payment method. You can pick from a saved payment account if you have one, otherwise you'll need to add a new method of payment.
    6. Tap Pay Bill.
    7. You'll see a confirmation pop-up that your bill is paid. Tap OK to close it.

    You've successfully paid your bill.



  3. You can set up Auto Pay right from the Feed.

    1. Open the menu in the top left and tap Feed.
    2. Tap the card that says Enroll in Auto Pay.
    3. Tap the toggle switch next to Turn on Auto Pay. The switch turns green when Auto Pay is enabled.
    4. From the dropdown select which day of the month you want Auto Pay to run.
    5. Choose a payment method. If you have saved payment methods you can pick one, otherwise you'll be asked to add a payment method.
    6. Read and agree to the Terms & Conditions.
    7. Tap Save.

    You've successfully set up Auto Pay.



    1. Open the menu in the top left and tap Bill.
    2. Tap Settings.
    3. Tap Manage Payment Methods.

    From here you can manage your saved payment methods or add a new one:

    Manage existing payment method: To manage an existing payment method, tap the one you want to update.

    Add a new Payment method: To add a new checking account tap Add Checking. To add a new credit, debit, or gift card tap Add Card.



  4. Go to your current bill and tap Next Bill.



  5. If you're not enrolled in paper-free billing, we'll let you know in the Feed.

    1. Open the menu in the top left and tap Feed.
    2. Scroll through the Feed to find the Turn on paper-free billing card.
    3. Swipe the card to turn on paper-free billing. It's that easy.

    You've successfully enrolled in paper-free billing.



Account Settings
  1. To manage your account settings, open the menu in the top right and tap Account.



Support
    1. Open the menu.
    2. Tap Support. Pick a topic from the list or use the Search bar to tell us what you're looking for


  1. Open the menu and tap Support. Use the search field to ask us anything and we'll point in the right direction. You can also sign in to My Verizon on a smartphone, tablet or computer web browser to manage your account anytime.



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