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Billing Statement FAQs

Find answers to questions about your billing statement. For help paying your bill visit our Pay Your Bill FAQs and How to Pay Your Bill page.

General Information
  1. There's 2 ways to view your bill:

    • My Verizon app: Tap the 3-line navigation menu icon in the top left of your screen, and tap Bill. For more details about your monthly charges, tap View bill details.
    • Online: Go to the View Bill page in My Verizon on your smartphone, tablet or computer.

    The Account Owner and Account Manager can view your bill and previous statements online in My Verizon. Account Members cannot. Learn more about My Verizon Account Roles.



  2. When you activate a new line of service (on a new or existing account), your first bill for that line will be for a partial month or portion of the monthly access charge. This portion is calculated based on the number of days between the date you began service and the last day of your bill cycle.

    Even though you're only paying for a partial month, you get the full monthly plan allowances for data, text and call minutes, as an added benefit.

    Note: Since you're billed in advance, you'll also be charged for the next full month, which may cause your first bill to be more than you were expecting. The following month's bill should be closer to what was expected.



  3. The different charges in your Bill Summary are:

    • Balance Forward: The amount of any charges remaining from your previous bill. Tap or click Balance Forward for details about the charges.

    • One-time charges & credits: The total cost of any one-time charges, such as upgrades or activation fees and/or an amount credited back to your account. These charges/credits aren't recurring and will only appear for the month the charges/credits are applied.

    • Account charges & credits: These charges apply to the entire account and aren't attributed to a specific line of service, such as a late fee for a past due balance.

      Note: If you have a shared data plan for your account, you'll also see an option with your plan name. This will show you charges and credits that apply to your whole plan, not for a specific line.

    • Individual lines: These items are attributed specifically to one of the lines of service on the account, such as a line access fee, Total Mobile Protection or Verizon Cloud.

      Note: If you mix and match unlimited plans on your account, you'll see the data plan for each line listed here.

    • Surcharges, government taxes & fees: The account's total amount for surcharges, government taxes & fees.

    Note: Tap or click Splitting the bill to see specific surcharges, government taxes & fees for each individual line included in each line's total. They may be slightly different for each line.



    • My Verizon app: Tap the 3-line navigation menu icon in the top left, and tap Bill. On the Current Bill tab, tap See Why for a detailed explanation of what's changed since your last bill.
    • Online in My Verizon: On the View Bill page, in the "Get the details" section, tap or click What's Changed to see a detailed side-by-side comparison of your current bill with last month's billing statement.


  4. The "Splitting the Bill" tab gives you a breakdown of charges for the account and for each line of service.



  5. You can do it in My Verizon from the View Bill page.

    Learn how on our Download Your Bill How to Use Guide.



  6. Learn the steps to download a spreadsheet of your billing data on our Download Billing Statements How to Use Guide.



  7. You can view up to 18 months of your past bills in My Verizon on the View Bill page.

    Learn how on our View Previous Bills How to Use Guide.



  8. Related

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