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Transfer your service FAQs

Learn how to transfer a wireless number and billing responsibility to a new account owner.

We've made it easy to transfer your wireless number to another individual, or you may want to take ownership of someone else's wireless number. Use the information below to get started:


If you're the current account owner, you'll need to...

  • Make sure your balance is current on the account you want to transfer. You're still responsible for any account charges until the transfer is completed.
  • Have an active wireless number for at least 30 days.
  • Understand that a single line or multiple lines can be authorized for a transfer of service.
  • Determine if you want to transfer any applicable device payment agreement(s) tied to your wireless number(s).
  • Understand that if the person you want to take over the account doesn't accept the transfer of service, you're still responsible for the account and all charges associated to it.
  • Complete the transfer authorization process online. Your authorization is good for 15 days for consumer lines or 30 days for business lines.

 


  If you're the new account owner, you'll need to...

  • Be at least 18 years old (19 in Alabama).
  • Make sure your account balance is current, if the line you're taking over will be added to an existing Verizon Wireless account.
  • Call Customer Service to process the transfer of service at (888) 832-4540 or (800) 922-0204 for business customers.
  • Undergo a credit evaluation. A security deposit may be required, but you can pre-qualify yourself to have the lines transferred.
  • Choose a plan and features from our current offerings.
  • Agree to the Verizon Wireless Customer Agreement Terms & Conditions and accept full billing responsibility beginning on the transfer date, including any device payment agreements, if applicable.

General Information

1.What is a transfer of service? Can I transfer my account or a line on my account to a friend or family member?

A transfer of service provides you the ability to transfer control of a line to another person, as well as assume responsibility of a line from another person's account.


2. I want to transfer my line to a friend, but I have 10 months remaining on my contract. Will I be charged an Early Termination Fee?

No. When you transfer your service to another party, they take responsibility for any remaining account obligations.


3. My employer or organization is offering an employee discount. Does the account need to be in my name?

Yes. The account must be in your name or you must be the approved Account Manager if it is your employer or organization offering the discount. If the account is in the name of another family member, friend or significant other, you'll need to complete a transfer of service into your name to be eligible to receive the discount.


4. Can my child take responsibility for a line on my account?

Yes, as long as they meet the age requirements (18 years of age, 19 in Alabama) and undergo a credit evaluation.


Transferring service and device payments

1. If I have a device payment agreement, can I transfer it to the person taking responsibility for my wireless number?

Yes. The device payment agreement must be active and current and the person taking responsibility for the wireless number and agreement must be eligible.


2. What can I do if the person that I’m transferring my line to is not eligible to take responsibility of my device payment agreement?

There a couple of options, depending on the situation:

  • If you have retained lines on your account, you may be able to continue monthly billing
  • If all lines on your account have been transferred, you’ll be billed the remaining balance of your device payment agreement on your final bill


Billing and credits

1. I've transferred all lines from my account and I participate in home banking. Do I need to update my payment information?

If you're enrolled in Bill Pay, Automatic Payment Option (APO), or use home banking, make sure to update your account information after completing your transfer of service. Payment information will not carry over to the new account.


2. I transferred all of my lines to another party. Can I still sign in to My Verizon to see my final bill?

Yes, you can access your account for 6 months after transferring your lines to another party. When you sign-in, you'll need to enter your account number or user name, instead of your wireless number.


3. I transferred one of my lines to my child, and kept 2 lines in my name. What should I know about my next bill?

You may see a credit on your account from the proration of your child's monthly access for the time it moved off your account to the end of your billing statement. This is a good time to review your plan for your remaining two lines to make sure it still meets your data needs.


4. I’ve transferred all lines off my account. I paid a security deposit. Will my security deposit be refunded to my account?

Yes, the security deposit will be applied to your account. Verizon Wireless will issue a security deposit refund check for any remaining credit after any outstanding balance owed on the account is paid.


5. I transferred all of the lines off my account and now I have a credit balance on my statement. When can I expect a refund?

Credit balances are reviewed and a refund check will be sent 3-6 weeks after the transfer of service.


Pricing and features

1. If I have special pricing, promotions or offers on my account, can the person taking responsibility for my wireless number keep my pricing?

No. The person taking responsibility for your number must choose from our current plans and feature offerings.


2. I've just transferred service to my name. The previous owner had international services enabled on their wireless line. Does that eligibility transfer to my name?

No, it won't automatically transfer. Individual eligibility checks are required to enable international services.


3. I have Smart Rewards on my account. Will my points transfer to the person taking responsibility for my wireless number?

No, Smart Rewards points won't transfer to the new party.

Sign up for Smart Rewards.


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