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Transfer your service FAQs

Learn how to transfer a wireless number and billing responsibility to a new account owner.

We've made it easy to transfer your wireless number to another individual, or to take ownership of someone else's wireless number. Use the information below to get started:

Transferring phone line(s) I own to someone else

  1. What do I do if I'm the current account owner and want to authorize a transfer of service?

    You can transfer your phone line(s) to another Verizon account with the My Verizon website or through the My Verizon app.

    To be eligible to transfer a phone line to another account you must:

    • Make sure your balance is current on the account you want to transfer. You're still responsible for any account charges until the transfer is completed.
    • Have an active wireless number for at least 30 days (standard monthly accounts) or 5 days (business accounts).
    • Determine if you want to transfer any device payment agreement(s) tied to your wireless number(s).
    • Make sure you have the email address and the full first and last name of the person who will be taking over your line(s). We’ll use it to send them an email with a link to complete the transfer. Make sure the first and last name is spelled correctly to prevent any delays.
    • Complete the transfer authorization process online or in the My Verizon app. Your authorization is good for 15 days for standard monthly accounts or 30 days for business accounts.

    Authorize a transfer request

  2. I want to transfer my line, but there's 5 months remaining on my 2-year contract. Will I be charged an Early Termination Fee?

    No. When you transfer your service to another person, that person takes responsibility for any remaining account obligations.

  3. I want to transfer my line, but there's 10 months remaining on my device payment agreement. Can this agreement be transferred?

    Yes. When you transfer your service to another person, that person takes responsibility for any remaining account obligations, including active device payment agreements. The person taking responsibility for the wireless number and agreement must be eligible and pass a credit check.

  4. What can I do if the person that I'm transferring my line to is not eligible to take responsibility of my device payment agreement?

    There's a couple of options, depending on the situation:

    • If you have retained lines on your account, you may be able to continue monthly billing by moving the device payment agreement to 1 of the lines you're keeping.
    • You can pay the remaining balance of the device payment agreement before transferring the line(s).

  5. I've transferred all lines from my account and I participate in home banking. Do I need to update my payment information?

    Yes. If you're enrolled in Auto Pay, or use home banking, make sure to update your account information after completing your transfer of service. Payment information won't carry over to the new account.

  6. I transferred all of my lines to another party. Can I still sign in to My Verizon to see my final bill?

    Yes, you can access your account for 6 months after transferring your lines to another party. When you sign in, you'll need to enter your account number or user name, instead of your wireless number.

  7. Can my child take responsibility for a line on my account?

    Yes, as long as the child meets the age requirements (18 years of age, 19 in Alabama) and undergoes a credit evaluation.

  8. I transferred 1 of my lines to my child, and kept 2 lines in my name. What should I know about my next bill?

    You may see a credit on your account from the proration of your child's monthly access for the time it moved off your account, to the end of your billing statement. This is a good time to review your plan for your remaining 2 lines to make sure it still meets your data needs.

  9. I've transferred all lines from my account. I paid a security deposit. Will my security deposit be refunded to my account?

    Yes, the security deposit will be applied to your account. Verizon Wireless will issue a security deposit refund check for any remaining credit after any outstanding balance owed on the account is paid.

  10. I have special pricing, promotions or offers on my account. Can the person taking responsibility for my wireless number keep my pricing?

    No. The person taking responsibility for your number must choose from our current plans and feature offers.

  11. I am transferring all of the lines from my account. What happens if I have a credit balance on my final statement?

    If you're transferring all of your lines, you can have any final credit balance moved to the new account owner automatically.

Receiving ownership of phone line(s) from someone else

  1. What do I need to do if I'm the new account owner?

    • Be at least 18 years old (19 in Alabama).
    • Make sure your account balance is current, if the line you're taking over is being added to an existing Verizon Wireless account.
    • Register for My Verizon if you haven't already done so. You'll need to sign in to My Verizon to complete the transfer request and manage your account.
    • Once the current account owner authorizes the Transfer of Service, you will receive an email notification about the transfer request. You can click on the Complete the Transfer Request link and follow the directions for online completion.
      • You'll need to undergo a credit evaluation. A security deposit or payoff of any device payment agreements may be required.
      • You'll choose a plan and features from our current offerings.
      • In addition, you'll need to agree to the Verizon Wireless Customer Agreement Terms & Conditions and accept full billing responsibility beginning on the transfer date, including any device payment agreements, if applicable.
    • If you have a new or existing Verizon Wireless business account, click the Chat with us button at the bottom, right corner of this page to contact one of our representatives.

  2. If the person I'm assuming the line from has special features that are no longer offered, can I keep them?

    No, you must choose from our current plans and feature offers.

  3. My employer or organization is offering an employee discount. Does the account need to be in my name?

    Yes. The account must be in your name or you must be the approved Account Manager if it is your employer or organization offering the discount. If the account is in the name of another family member, friend or significant other, you'll need to complete a transfer of service into your name to be eligible to receive the discount.

  4. The line I'm transferring to my name has a device payment agreement. Can I take over this agreement?

    You can if the device payment agreement is current and you pass a credit check. If you're not eligible to take over the device payment agreement, the relinquishing party will need to pay off the agreement before you can proceed with the transfer.

    You can check to see if you pre-qualify to have a device payment agreement transferred to your name.

  5. Will device warranties transfer from the relinquishing party to me?

    Current device warranties should carry over to your name during a Transfer Your Service request.

  6. What can I expect on my first bill?

    When you activate a new line of service, your first bill for that line will be for a partial month or portion of the monthly access charge, based on the number of days between the date you began service and the last day of your bill cycle.

    Even though you're only paying for a partial month, you'll still have the full minute, text and data monthly allowances of your plan, as an added benefit.

    Note: You'll also be charged for the next full month.

  7. I'm interested in using international services after completing my transfer of service request. How do I know if I'm eligible?

    During your transfer of service request, we will check your eligibility for international services.

  8. Can I set up my account to have my bill paid automatically after I complete my Transfer Your Service request?

    Yes, Auto Pay is a feature in My Verizon that lets you set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method. Get all the details at our Auto Pay FAQs. On eligible plans you can receive a $5 discount on your monthly bill when you're signed up for Auto Pay (using a debit card or bank account) and paper-free billing.

    You can set or change email and text alerts  that notify you when your bill is available.  Log in to My Verizon and choose Account then Alert Settings.