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Transfer your service FAQs

Learn how to transfer a wireless number and billing responsibility to a new account owner.

We've made it easy to transfer your wireless number to another individual, or to take ownership of someone else's wireless number. Use the information below to get started:

Transfer Your Service Basics
  1. A transfer of service provides you the ability to transfer control of a line or multiple lines to another person, as well as assume responsibility of a line or multiple lines from another person's account.

    You can complete the process online by authorizing a line(s) for transfer using the option below.



Current Account Owner
    • Make sure your balance is current on the account you want to transfer. You're still responsible for any account charges until the transfer is completed.

    • Have an active wireless number for at least 30 days (standard monthly accounts) or 5 days (business accounts).

    • Determine if you want to transfer any applicable device payment agreement(s) tied to your wireless number(s).

    • Complete the transfer authorization process online. Your authorization is good for 15 days for standard monthly accounts or 30 days for business accounts.

    If the person you want to take over the account doesn't accept the transfer of service, you're still responsible for the account and all charges associated to it.

     



  1. No. When you transfer your service to another party, they take responsibility for any remaining account obligations, including active device payment agreements.

    Yes. The device payment agreement must be active and current and the person taking responsibility for the wireless number and agreement must be eligible.



  2. There's a couple of options, depending on the situation:

    • If you have retained lines on your account, you may be able to continue monthly billing by moving the device payment agreement to one of the lines you're keeping.
    • You can pay the remaining balance of the agreement prior to transferring the line(s).


  3. Yes. If you're enrolled in Auto Pay, or use home banking, make sure to update your account information after completing your transfer of service. Payment information won't carry over to the new account.



  4. Yes, you can access your account for 6 months after transferring your lines to another party. When you sign in, you'll need to enter your account number or user name, instead of your wireless number.



  5. Yes, as long as they meet the age requirements (18 years of age, 19 in Alabama) and undergo a credit evaluation.



  6. You may see a credit on your account from the proration of your child's monthly access for the time it moved off your account, to the end of your billing statement. This is a good time to review your plan for your remaining 2 lines to make sure it still meets your data needs.



  7. Yes, the security deposit will be applied to your account. Verizon Wireless will issue a security deposit refund check for any remaining credit after any outstanding balance owed on the account is paid.



  8. No. The person taking responsibility for your number must choose from our current plans and feature offers.



  9. If you're transferring all of your lines, you can have any final credit balance moved to the new account owner automatically.



New Account Owner
    • Be at least 18 years old (19 in Alabama).

    • Make sure your account balance is current, if the line you're taking over is being added to an existing Verizon Wireless account.

    • Undergo a credit evaluation. A security deposit may be required, but you can pre-qualify yourself to have the lines transferred.

    • If you're a new customer, complete the transfer process online. If you're already with Verizon Wireless, call Customer Service to process the transfer of service at (888) 832-4540.

    • If you have a new or existing Verizon Wireless business account, call Customer Service to process the transfer of service at (800) 922-0204.

    • During the transfer process, you will choose a plan and features from our current offerings.

    • In addition, you'll need to agree to the Verizon Wireless Customer Agreement Terms & Conditions and accept full billing responsibility beginning on the transfer date, including any device payment agreements, if applicable.


  1. No, you must choose from our current plans and feature offers.



  2. Yes. The account must be in your name or you must be the approved Account Manager if it is your employer or organization offering the discount. If the account is in the name of another family member, friend or significant other, you'll need to complete a transfer of service into your name to be eligible to receive the discount.



  3. You can if the device payment agreement is current and you pass a credit check. If you're not eligible to take over the device payment agreement, the relinquishing party will need to pay off the agreement before you can proceed with the transfer.

    You can check to see if you pre-qualify to have a device payment agreement transferred to your name.



  4. Current device warranties should carry over to your name during a Transfer Your Service request.



  5. When you activate a new line of service, your first bill for that line will be for a partial month or portion of the monthly access charge, based on the number of days between the date you began service and the last day of your bill cycle.

    Even though you're only paying for a partial month, you'll still have the full minute, text and data monthly allowances of your plan, as an added benefit.

    Note: you'll also be charged for the next full month. To view an example bill, refer to our Understanding Your Bill (PDF*).



  6. During your transfer of service request, we will check your eligibility for international services.



  7. Yes, Auto Pay is a feature in My Verizon that allows you to set up a recurring monthly payment for your wireless bill. We'll automatically withdraw your payment every month, using your preferred payment method. Get all the details at our Auto Pay FAQs.

    You can receive email notifications and/or text alerts to let you know when your bill is available, when your payment has been received and more. You can set up email or text alerts on the Email and Text Alerts Preferences page in My Verizon. Refer to our Alerts and Notifications FAQs for more information.



  8. *To view the PDF, you may need to download the free Adobe Acrobat Reader.

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