Verizon Messages (Message+) FAQs

General Information

  1. What is Verizon Messages (Message+)?

    Verizon Messages (Message+) is a texting app that lets you sync your texting conversations across all your compatible devices.

    It also lets you:

    • Make and receive calls on a tablet
    • Customize conversations with backgrounds, bubble styles, fonts and more
    • Send eGift cards to family and friends
    • Access additional features right from a conversation, like Yahoo!® Media Search, Glympse®,Yelp®, Kanvas and more

    You can find a complete list of features on our Verizon Messages (Message+) page.

  2. How much does Verizon Messages (Message+) cost?

    There's no monthly subscription fee or charge to download the Verizon Messages (Message+) app from the app store on your device or computer.*

    Messages you send and receive with Verizon Messages (Message+) over the Verizon network or a Wi-Fi network will count towards your smartphone's messaging plan. Messages that are synced to and from a tablet over a Wi-Fi network won't incur data charges.

    *Data charges may apply for download and using certain features according to your data plan. Data charges may also apply for the synchronization of messages among your devices. Downloading Verizon Messages (Message+) will require approximately 30 MB of data.

  3. Who can use Verizon Messages (Message+)?

    Anyone with a valid US mobile number can use Verizon Messages (Message+), including non-Verizon customers.

  4. How do I get Verizon Messages (Message+)?

    Go to our Verizon Messages (Message+) page to download the app.

  5. What devices are compatible with Verizon Messages (Message+)?

    Verizon Messages (Message+) is compatible with:

    • Mobile devices running:
      • Android® 4.2 and newer
      • iOS 7 and newer
    • Computers* running:
      • Windows® 8 in desktop mode
      • Windows 10
      • OS X 10.8 and newer
    • Web browsers like:
      • Internet Explorer®
      • Safari®
      • Chrome™
      • Firefox®

    Download Verizon Messages (Message+)

    *Certain features aren't available for desktop messaging.

  6. Where can I learn about using Verizon Messages (Message+) on my Samsung Galaxy S9 or Galaxy S9+?

Features of Verizon Messages (Message+)

  1. What are public profiles?

    Public profiles let all Verizon Messages (Message+) users, including those who aren't in your contacts, see your name and avatar. You can edit, delete or bypass the public profile feature at any time by going to your sidebar menu.

  2. How does Group Chat work on Verizon Messages (Message+)?

    Group Chat lets you add or remove members, assign administrators within the group, add avatar and background, and more. A group can have up to 250 participants.

    You can create a Group Chat by tapping the Pencil icon.

    Creating a new group lets you customize the conversation for that group with a unique background, avatar and name. You can also make this your default setting for all group messages by updating your Group Conversations settings.

    Note: If you switch to a messaging app other than Verizon Messages (Message+), you won't be able to access your Group Chats.

  3. What is Driving Mode in Verizon Messages (Message+)?

    When Driving Mode is turned on, the Verizon Messages (Message+) app will turn off incoming audio and pop-up message notifications and send an auto-reply message, saying that you're driving and you'll reply later.

    The auto-reply message can be edited or turned off in the Driving Mode settings. Driving Mode is only available in Verizon Messages (Message+) for Android at this time.

    If you turn on Auto-Glympse in the app's settings, your location will automatically be shared with anyone on your whitelist of Auto-Glympse contacts, if they message you while Driving Mode is turned on.

    Refer to Driving Safety in the Terms and Conditions for more information.

    Learn how to:

  4. What is Glympse® in Verizon Messages (Message+)?

    Glympse is a way to share your real-time location on a map in a conversation. You can choose who can see you and for how long. Visit Glympse.com for more information.

    You can turn on Driving Mode and Auto-Glympse in the app's settings. Then your location will automatically be shared with anyone who is on your whitelist of Auto-Glympse contacts and messages you while Driving Mode is on.

    Refer to Location in the Terms and Conditions for more information.

    Learn how to:

  5. What is the Yelp feature of Verizon Messages (Message+)?

    Verizon Messages (Message+) integrates with Yelp, so you can quickly plan with your friends where and when to meet up.

    Find a Yelp location and then share the hours of operation and directions all through the Verizon Messages (Message+) Yelp feature. It also estimates the time of arrival for both parties.

  6. What is Kanvas in Verizon Messages (Message+)?

    Kanvas lets you create personalized pictures, videos and GIFs by adding text, doodles or stickers.

  7. Can I schedule messages to be sent at a later date with Verizon Messages (Message+)?

    Yes, you can schedule messages to be sent at a specific date and time up to 1 year later. If you schedule a message to be sent at a later date, then we store that unsent message until the scheduled delivery date and for up to 90 days after delivery.

    Learn how to:

  8. What is Calling on Verizon Messages (Message+)?

    Calling on Verizon Messages (Message+) lets you make and receive voice or video calls on your tablet, and voice calls from compatible smartwatches, all using your smartphone's mobile number. They can be made over Wi-Fi or your cellular network.

    You can make calls from secondary devices to North American numbers (i.e., calls to a country code of 1).

    For more information visit the Calling on Verizon Messages (Message+) FAQ.

Compatibility and Customization

  1. How do I know if my device is compatible with Verizon Messages (Message+)?

    Verizon Messages (Message+) supports most Verizon Android and Apple® phones and tablets. To check if your phone or tablet is supported:

    1. Open the app store on your device (e.g. Play Store, App Store, etc.).
    2. Tap the Search field.
    3. Enter "Verizon Messages."

    If "Verizon Messages" or "Message+" is listed in the search results, your device is supported. If one of those isn't listed, the app isn't supported on your device.

    If your device isn't supported, check again later. Support for more new and existing devices will be added regularly.

  2. How can I personalize or customize Verizon Messages (Message+)?

    With Verizon Messages (Message+), you can:

    • Set a profile picture or avatar
    • Take and send selfies
    • Edit and send videos
    • Personalize images with sketches, captions or collages
    • Use Kanvas to add stickers, doodles or text on a picture
    • Customize conversation backgrounds, bubble styles and font
    • Set auto reply messages
    • Set a signature

    Note: Not all features are available on every OS or version of Verizon Messages (Message+).

    Learn how to:

  3. Can I customize my Group Conversations default settings?

    In the Group Conversations section in settings, you'll find a "Use MMS to start a group conversation" box. Checking or unchecking this box will change how you start a group conversation:

    • With this box unchecked - Any time you send a message to multiple contacts, you'll be prompted to create a new enhanced group that includes everyone in the To field. You'll then be able to name the group, edit the group participant list, and customize the group with a unique background and avatar.

    • With this box checked - You won't be prompted to create and name the group when you send a message to multiple contacts. It will be sent as a traditional multimedia message. If you want to create an enhanced group that you can customize, you'd need to create the group first, then send a message to the group.
  4. Does Verizon Messages (Message+) replace the native texting app on my phone, or can I switch between apps?

    Verizon Messages (Message+) may be the default Messaging app on many Verizon Android devices. On some devices, it doesn't replace the native texting app.*

    You can switch between the native texting app on your phone and Verizon Messages (Message+). Messages sent or received in one app will also appear in the other app.

    You may receive duplicate notifications or only receive notifications from one app, depending on your notification settings. In addition, there may be differences in functionality that impact your messaging experience (e.g., on some devices, if you use the native app to send a group message to iPhone®, it may change your thread from group MMS to mass text).

    We recommend selecting a primary messaging app, instead of jumping back and forth.

    *Learn about using Verizon Messages (Message+) on a Samsung Galaxy S9 or Galaxy S9+.

  5. Does Verizon Messages (Message+) include an address book that's different from my device's address book?

    No, Verizon Messages (Message+) uses your device's address book and contact list. It doesn't generate a unique address book.

    To improve your messaging experience, you can use Verizon Cloud to back up all contacts from your primary smartphone to Verizon Cloud. This will let your contacts be synced in Verizon Messages (Message+) on any devices or the web.

Syncing Messages Across Devices

  1. Can I use Verizon Messages (Message+) with more than one device?

    Yes, you can download and use Verizon Messages (Message+) on any compatible device or computer. You can sync your mobile number with the web and up to 5 additional devices.

    Some features aren't available on a computer.

  2. What is Integrated Messaging? Can I use Verizon Messages (Messages+) without using Integrated Messaging?

    Integrated Messaging is a service that works with Verizon Messages (Message+) to let you send and receive text and multimedia messages seamlessly on your smartphone, tablet, computer or the web using your Verizon mobile number. The service syncs up to 90 days of messages across your devices.

    You can use Verizon Messages (Message+) to send and receive messages without the Integrated Messaging service. To use the Verizon Messages (Message+) app without the multi-device sync feature, simply unsubscribe from Integrated Messaging.

    However, if you want to access your messages from a device other than your primary phone, like your tablet or computer, then you'll need to subscribe to Integrated Messaging.

    Refer to Message Retention in the Terms and Conditions for more information.

  3. How do I subscribe to Integrated Messaging?

    Using the Verizon Messages (Message+) app on your phone, tablet, computer or the web will automatically subscribe you to the Integrated Messaging service. You can also sign up for Integrated Messaging on the web by signing in to My Verizon from the My Messaging page and clicking Go to Web App.

    If you have unsubscribed from the service, you can re-subscribe any time.

  4. How do I unsubscribe from Integrated Messaging?

    To unsubscribe from Integrated Messaging:

    1. Tap the Menu icon in the Verizon Messages (Messages+) app.
    2. Tap Settings.
    3. Scroll to and tap Unsubscribe.

    Your account will be deleted, and you can continue to use the Verizon Messages (Message+) app without the Integrated Messaging service.

    However, if you want to access your messages from a device other than your primary phone, like your tablet or computer, then you'll need to subscribe to Integrated Messaging.

  5. My phone number is on a business account. Can I subscribe to Integrated Messaging?

    Yes, most business accounts are eligible to use Integrated Messaging and can subscribe to this service.

    Note: Integrated Messaging with Verizon Messages (Message+) isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA").

    For further information, go to the Integrated Messaging for Business FAQs.

  6. How long are messages stored using Integrated Messaging with Verizon Messages (Message+)?

    To make sure your messages are synced across your devices, we store the messages you keep on your devices for up to 90 days. When you delete a message from one device, we delete it from our servers and also from your other devices. This syncing process may not be instantaneous.

    If you no longer want to use Integrated Messaging on any device, then you must unsubscribe from Integrated Messaging to stop it from syncing and storing your messages. Deleting the Verizon Messages (Message+) app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages.

    Refer to Message Retention in the Terms and Conditions for more information.

  7. Is Integrated Messaging with Verizon Messages (Message+) designed for secure transmission or storage of personal healthcare information?

    No, Integrated Messaging with Verizon Messages (Message+) isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA"). If you're a Covered Entity or a Business Associate as defined by HIPAA, you must not use Integrated Messaging to store or transmit PHI. If your business is a Covered Entity or Business Associate as defined by HIPAA, or otherwise doesn't want its users to save messages to the cloud, an authorized representative must block Integrated Messaging.

    For further information, go to Integrated Messaging for Business FAQs.

    To learn more about HIPAA, go to http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

    Refer to HIPAA in the Terms and Conditions for more information.

  8. If I use a different messaging app on my phone, will my messages sync to Verizon Messages (Message+) on my connected device?

    You'll be able to send messages from both your phone and connected device, but not all messages will be synced. You may experience limitations with certain functions, like sent messages, read status and deletions.

    For better results with syncing, use Verizon Messages (Message+) on both devices.

Palm and Tablet Use

  1. Can I still get messages through Verizon Messages (Message+) on my Palm or tablet if I don't have a compatible smartphone?

    Yes, refer to the following guides to set up Palm or a tablet on your account:

    Note: Messages start syncing on the day you sign up for Integrated Messaging. Any messages you sent before you signed up for the service won't be synced. The Integrated Messaging service syncs up to 90 days of messages between the web and your iPhone, tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    Refer to Message Retention in the Terms and Conditions for more information.

  2. Can my Palm or tablet sync to multiple phone numbers with Verizon Messages (Message+)?

    No, each Palm or tablet can only sync to a single phone number at a time through Verizon Messages.

    To switch your Palm or tablet to a new phone number, you must remove the device from the list of synced devices for the old number. Then you can add the device to the synced devices for the new number.

    You can have multiple devices linked to a single phone number.

Billing and Traveling

  1. I have an unlimited messaging plan. Will I be billed extra for messages sent with Verizon Messages (Message+)?

    Messages sent through Verizon Messages (Message+) are billed just like they would be with any other messaging app.

    • If you have an unlimited messaging plan: You won't be charged extra for messages sent or received with Verizon Messages (Message+). However, certain features will use data according to your data plan.

    • If you haven't subscribed to a messaging plan: You'll be charged standard "pay as you go" rates for text messages and multimedia messages.

    • If you're on a business account with a text-only plan: You'll be billed for multimedia messages at standard rates.
    Refer to Charges in the Terms and Conditions for more information.

  2. When using Verizon Messages (Message+), how do I know what kind of message I'll be billed for?

    Individual text-only messages will be billed as text messages.

    All other messages will be billed as multimedia messages. Each attachment (e.g., picture, video, etc.) that’s smaller than 5 MB will be billed as a single multimedia message.

    Messages with attachments over 5 MB and certain other features will incur data charges according to your data plan.

    eGift cards will be billed based on the value of the eGift card selected. Standard multimedia message rates apply for the sender and recipient of the eGift card.

    Refer to Charges in the Terms and Conditions for more information.

  3. If I send or receive a message from my tablet or the web using Verizon Messages (Message+), will I be charged twice?

    No, you'll only be charged one time according to your messaging plan when you send or receive a message. You'll be charged the same rate per message, per recipient, regardless of whether you send your message from your mobile phone, tablet, computer or other device.

    Refer to Charges in the Terms and Conditions for more information.

  4. Will I be charged data when using Verizon Messages (Message+)?

    Data charges may apply when downloading and using certain features of Verizon Messages (Message+).

    If you have Verizon service: Sending and receiving texts (including images, audio, video under 5 MB, etc.) will be billed according to your messaging allowance, not your data allowance. Use of other features, including the following, will count against your data allowance (unless you’re using Wi-Fi):

    • Sending and receiving videos over 5 MB
    • Glympse messages
    • Yahoo search
    • Places by Yelp
    • Gifting
    • Image preview
    • Calls on linked secondary devices using Integrated Calling (such as your watch or tablet)
    • Kanvas images/editing, administrative features including (auto-reply, muted/unmuted conversations, Scheduled Messages, updating group details, and public profile updates)

    If you're not a Verizon customer: You'll be billed under your own provider's messaging and data plans.

    You'll be billed at data rates for sending and receiving attachments that are 5 MB or larger (unless you're on Wi-Fi), according to your messaging and data plans with Verizon or your wireless provider.

    When using Verizon Messages (Message+) outside of the US, Global Data charges will apply.

  5. Can I use Verizon Messages (Message+) while I'm in another country and what charges will apply?

    Yes, you can use Verizon Messages (Message+) while in another country using Wi-Fi, mobile data or a roaming network.

    Verizon Messages (Message+) 5.0 and later will prefer Wi-Fi when roaming and then mobile data if Wi-Fi is unavailable. Domestic message rates will apply when using Wi-Fi or mobile data. In addition, international data roaming charges will apply when using mobile data.

    International roaming networks will be used when Wi-Fi or mobile data isn't available. International messaging rates will apply.

    Refer to Charges in the Terms and Conditions for more information.

eGift Cards

  1. What are eGift cards in Verizon Messages (Message+)?

    You can attach an eGift card from Verizon Messages (Message+) and send it to any US mobile phone that can receive picture and video messages. The formatted eGift card will be delivered as a picture message.

    The recipient can use the bar code in the store, or add the value of the eGift card to an existing gift card or to the company's mobile app.

    Note: If you signed up after 3/20/18, eGift cards won’t be available for purchase through your secondary devices.

  2. Which brands of gift cards are available in Verizon Messages (Message+)?

    We offer gift cards from multiple merchants through the Verizon Messages (Message+) app, and the list keeps growing.

    Tap the eGift icon in the Verizon Messages (Message+) app to see a list of available gift cards.

  3. How do I transfer an eGift card to another gift card or to a company's mobile app (e.g., Starbucks®)?

    You can transfer the balance of the eGift card by copying the card number and PIN provided with the eGift card to any existing card app. This can be done online, within the app, or at most merchant locations.

  4. How can I pay for eGifts in Verizon Messages (Message+), and is there a maximum amount I can spend?

    You can purchase eGifts in Verizon Messages (Message+) 2 ways:

    • Credit card - All major credit cards are accepted, as well as Visa® Debit and MasterCard® Debit cards. The spending limits may vary depending on the eGift you're ordering or on other factors. There's no limit to the number of credit cards you can add to your account, but this activity is monitored to prevent fraud.

    • Charge to your Verizon account - Each line on your account can spend a maximum of $100/month. Orders will appear on your next month's bill*.

    Learn how to:

    Refer to Gift Card purchases in the Terms and Conditions for more information.

    *Web purchase, Gifting eligibility and limit requirements apply.

  5. What is my credit card PIN in Verizon Messages (Message+), and can I change it?

    The PIN is used to protect your account from unauthorized purchases. Because you don't need to enter your card info when you use a saved card, we use the PIN to verify your identity.

    Learn how to:

  6. What do I do if I get locked out of my eGift credit cards or forget my PIN in Verizon Messages (Message+)?

    If you enter an incorrect PIN 5 times, you'll be locked out from accessing your saved credit cards, and you'll need to reset your PIN.

    If you forget your credit card PIN, you won't be able to send eGifts using a saved credit card. You'll need to remove all of your saved credit cards and then re-add them. You'll be able to create a new PIN when you re-add your credit card.

    Learn how to:

  7. Can I resend an eGift if it gets deleted or lost by the person I sent it to?

    You can resend the same eGift card to the person if they accidentally delete theirs.

    To resend an eGift:

    1. Open the message conversation with the person you're resending the eGift to.
    2. Tap the three dots on the eGift you sent and tap Resend eGift Card.

    You have successfully resent an eGift.

  8. If someone sends me an eGift, can I give it to someone else?

    Yes, to give away an eGift that's been given to you:

    1. Tap the eGift category at the top to view your eGifts.
    2. Find the eGift you want to give to someone else, and tap the three dots in the upper-right corner.
    3. Tap Send to a friend.
    4. Enter the mobile number or email address you want to send the eGift to.
    5. Tap Send.

    You have successfully given your eGift to someone else.

  9. Can I buy data for someone as a gift?

    Yes, you can buy and send data as a gift to another Verizon Wireless customer. Learn more about data gifting including how to use it.

Verizon Location Data Collection Permission

  1. Why does Verizon want to collect location data from the Message+ app?

    Verizon will use location information collected from Message+ and other apps to better personalize customer experiences, including advertising, and to develop new location-based features and services.

  2. What types of location information is collected?

    When you allow it, we collect cellular, Wi-Fi, Bluetooth, GPS and sensor (gyroscope, accelerometer, light, magnetometer and pressure) information.

  3. How do I provide permission for Verizon to collect location data or change my mind about collection of this information?

    The collection of location information for Verizon purposes is completely optional in Message+. You provide permission when prompted in the app. If you decide that you don't want Verizon to collect and use this information, you can still use the app and as well as any location-based features in the app, such as Glympse and Yelp. You can change your choice at any time through the app Settings page by toggling the Verizon location data collection setting.

  4. Does Verizon collect location information when I am not using the app?

    Yes. If you agree to it, location will be collected even when the app is not in use.

  5. Do you share my location data with third parties for their own purposes?

    No, not in a way that identifies individual users. Verizon may share certain de-identified location information with third parties for limited aggregate purposes, such as traffic reporting. We do not sell, rent or share precise location data that identifies you with others for their own purposes.

Troubleshooting

  1. I can't send or receive messages through Message+ on my iPhone. What should I do?

    You may be using an older version of Message+. Download the latest version of Message+ (3.1) from the Apple App Store on your iPhone.

  2. I signed up for Integrated Messaging. Why don't all of the messages on my phone show up on my Palm, tablet or on the web?

    Messages start syncing on the day you sign up for the Integrated Messaging service. Any messages you sent before you signed up for the service won't be synced. This syncing process may not be instantaneous.

    The Integrated Messaging service syncs up to 90 days of messages to the web and your Palm, tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    Refer to Message Retention in the Terms and Conditions for more information.

  3. Can I save the messages on my phone to an SD card with Verizon Messages (Message+)?

    Yes, with Verizon Messages (Message+), you can save your messages to an external SD card and restore them later.

    Note: Many newer devices don't automatically save to the external SD card. However, you can change the default directory where messages are saved to the external SD card.

  4. Can I restore messages from Verizon Messages (Message+) if I have lost my phone and gotten a new phone?

    Yes, you can restore messages on Android devices that have been synced with Verizon Messages (Message+) in the last 90 days.

    Data usage applies unless you're connected to a Wi-Fi network. Restoring from online may take some time if you have a lot of messages to restore.

  5. I have iPhone and some of my messages aren't syncing with Verizon Messages (Message+). What can I do?

    To make all your messages available in Verizon Messages (Message+), you'll need to turn off iMessage®.

  6. Android is a trademark of Google, Inc. Apple, Mac, App Store, iPad, iPhone, iPod and iMessage are registered trademarks of Apple Inc. Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Internet Explorer is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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