Select Your Device
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Verizon Messages (Message+) FAQs

General Information
  1. Verizon Messages (Message+) provides an enhanced texting experience. With Verizon Messages (Message+), you can:

    • Take your conversations across multiple devices uninterrupted, using your primary phone number
    • Send and receive messages through any compatible Verizon Android™ or Apple® smartphone, web browser, desktop PC (Windows®), desktop Mac®, tablet or compatible smartwatches
    • Make and receive domestic and international voice calls on a tablet when connected to Wi-Fi or Verizon's wireless network
    • Personalize images with stickers, doodles, sketches, captions or collages
    • Customize conversation backgrounds, bubble styles, fonts, notifications, auto-reply messages, signatures and more
    • Create Enhanced Group Chat conversations with backgrounds and avatars that are unique to each group
    • Use the "+" sign within a conversation to access Media search, e-gift, Glympse®,Yelp®, Kanvas and more
    • Send an eGift card from over 50 merchants to family and friends
    • Share your current location with others using Glympse
    • Use Yahoo!® Media Search to search the web for images, gifs and videos
    • Use Driving mode to send an auto-reply, so others know you’re driving
    • Use Yelp from within the app to find your favorite restaurant and share the location's info

    You can find a complete list of features on our Verizon Messages (Message+) page.



  2. There's no charge to download the Verizon Messages (Message+) app from the app store on your device or computer,* and there's no recurring subscription fee to have the Integrated Messaging service. Learn how to download Verizon Messages (Message+) onto your device.

    Messages you send and receive with Verizon Messages (Message+) over the Verizon network or a Wi-Fi network will count towards your smartphone's messaging plan. Messages that are synced to and from a tablet over a Wi-Fi network won't incur data charges.

    *Data charges may apply for download and using certain features according to your data plan. Data charges may also apply for the synchronization of messages among your devices. Downloading Verizon Messages (Message+) will require approximately 30 MB of data.



  3. Anyone with a valid US mobile number can use Verizon Messages (Message+), including non-Verizon customers.



  4. Go to our Verizon Messages (Message+) page to download the app.



  5. Verizon's Message+ app adds many features, some of which require data usage. Your download and use of the Service will be billed according to your messaging and data plans with Verizon or your wireless provider.

    For Verizon customers, sending and receiving of SMS, MMS, Chat (text, images, audio, video under 5 MB, read receipts, delivery receipts, and typing indicator) will not count against your data allowance. Sending and receiving of SMS and MMS messages will be billed at messaging rates. Use of features including the following will count against your data allowance (unless you are using Wi-Fi): Sending and receiving videos over 5 MB; Glympse messages; Yahoo search; Places by Yelp; Gifting; Image preview; voice calls on linked secondary devices using Integrated Calling (such as your watch or tablet); Kanvas images/editing, administrative features including (auto-reply, muted/unmuted conversations, Scheduled Messages, updating group details, and public profile updates). Verizon customers roaming on another network when accessing the Service will be billed according to your messaging and data plans with Verizon.

    For non-Verizon customers, you will be billed under your own provider's messaging (SMS/MMS) and data plans for applicable cellular delivery and media download.

    All customers are billed at data rates for the sending and receiving videos 5 MB and larger (unless you are on Wi-Fi), according to your messaging and data plans with Verizon or your wireless provider. For full functionality, turn on your data or use Wi-Fi.



  6. Verizon Messages (Message+) is compatible with:

    • Mobile devices running:
      • Android 4.2 and newer
      • iOS 7 and newer
    • Computers* running:
      • Windows 8 in desktop mode
      • Windows 10
      • OS X 10.8 and newer

        *Certain features aren't available for desktop messaging.
    • Web browsers like:
      • Internet Explorer®
      • Safari®
      • Chrome™
      • Firefox®

    Learn how to download Verizon Messages (Message+) to your device.



  7. Yes, you can send messages over Wi-Fi only without a mobile network connection from your device. Messages sent and received using Verizon Messages (Message+) over Wi-Fi will count towards your smartphone's messaging plan.



  8. Public profiles let all Verizon Messages (Message+) users, including those who aren't in your contacts, see your name and avatar. You can edit, delete or bypass the public profile feature at any time by going to your sidebar menu.



Features of Verizon Messages (Message+)
  1. Group messages let you add or remove members, assign administrators within the group, add avatar and background, and more. A group can have up to 250 participants.

    You can create a group message by tapping the Pencil icon or using the upper-right dropdown menu.

    Creating a new group lets you customize the conversation for that group with a unique background, avatar and name. You can also make this your default setting for all group messages by updating your Group Conversations settings.



  2. When Driving Mode is turned on, the Verizon Messages (Message+) app will turn off incoming audio and pop-up message notifications and send an auto-reply message, saying that you're driving and you’ll reply later.

    The auto-reply message can be edited or turned off in the Driving Mode settings. Driving Mode is only available in Verizon Messages (Message+) for Android at this time.

    If you turn on Auto-Glympse in the app's settings, your location will automatically be shared with anyone on your whitelist of Auto-Glympse contacts, if they message you while Driving Mode is turned on.

    Learn how to use Driving Mode from our Verizon Messages (Message+) How to Use Guide.

    Refer to Driving Safety in the Terms and Conditions for more information.



  3. Glympse is a way to share your real-time location on a map in a conversation. You can choose who can see you and for how long. Visit Glympse.com for more information.

    You can turn on Driving Mode and Auto-Glympse in the app's settings. Then your location will automatically be shared with anyone who is on your whitelist of Auto-Glympse contacts and messages you while Driving Mode is on.

    Refer to Location in the Terms and Conditions for more information.

    Learn how to send a Glympse.



  4. Auto-Glympse is an option that automatically sends your current location to approved contacts when Driving Mode is turned on and those contacts send you a message.

    Learn how to change the Auto-Glympse settings from our Verizon Messages (Message+) How to Use Guide.

    Refer to Location in the Terms and Conditions for more information.



  5. Verizon Messages (Message+) now integrates with Yelp, so you can quickly plan with your friends where and when to meet up.

    Find a Yelp location and then share the hours of operation and directions all through the Verizon Messages (Message+) Yelp feature. It also estimates the time of arrival for both parties.



  6. Kanvas lets you create personalized pictures, videos and GIFs by adding text, doodles or stickers.



  7. Yes, you can schedule messages to be sent at a specific date and time up to 1 year later. If you schedule a message to be sent at a later date, then we store that unsent message until the scheduled delivery date and for up to 90 days after delivery.

    Learn how to use message scheduling from our Verizon Messages (Message+) How to Use Guide.



  8. Calling on Verizon Messages (Message+) lets you make and receive voice or video calls on your tablet, and voice calls from compatible smartwatches, all using your smartphone's mobile number. Calls can be domestic or international, and over Wi-Fi or cellular network.

    For more information visit the Calling on Verizon Messages (Message+) FAQ.



Compatibility and Customization
  1. Verizon Messages (Message+) supports most Verizon Android phones and a wide range of Android tablets. To check if your phone or tablet is supported:

    1. Open the Play Store app on your device.
    2. Tap the Search field.
    3. Enter "Verizon Messages."

    If Verizon Messages is listed in the search results, your device is supported. If it isn't listed, the app isn't supported on your device.

    If your device isn't supported, check again later. Support for more new and existing devices will be added regularly.



  2. Verizon Messages (Message+) supports most Verizon Apple phones. To check if your Apple device is supported:

    1. Open the App Store on your device.
    2. Tap the Search field
    3. Enter "Message+".

    If Message+ is listed in the search results, your device is supported. If it isn't listed, the app isn't supported on your device.

    If your device isn't supported, check again later. Support for more new and existing devices will be added regularly.



  3. With Verizon Messages (Message+), you can:

    Note: Not all features are available on every OS or version of Verizon Messages (Message+).



  4. Yes, Verizon Messages (Message+) gives you the option of fully customizing your conversation list and individual conversations, including backgrounds, bubbles, fonts, tones and notifications.

    To customize Verizon Messages (Message+):

    1. At the Conversation List level or Conversation level, tap the Settings icon.
    2. Select from Backgrounds, Conversation Bubble, Font, and Tones to begin customizing.


  5. Yes, you can download and use Verizon Messages (Message+) on any compatible device or computer. You can sync your mobile number with the web and up to 5 additional devices.

    Some features aren't available on a computer.



  6. In the Group Conversations section in settings, you'll find a "Use MMS to start a group conversation" box. Checking or unchecking this box will change how you start a group conversation:

    • With this box unchecked - Any time you send a message to multiple contacts, you'll be prompted to create a new enhanced group that includes everyone in the To field. You'll then be able to name the group, edit the group participant list, and customize the group with a unique background and avatar.

    • With this box checked - You won't be prompted to create and name the group when you send a message to multiple contacts. It will be sent as a traditional multimedia message. If you want to create an enhanced group that you can customize, you'd need to create the group first, then send a message to the group.


  7. Yes, you can personalize conversations of a specific group with a unique name, avatar and background.



  8. Verizon Messages (Message+) is the default Messaging app on many Android devices. On some devices it doesn't replace the native texting app on your phone. You can switch between the native texting app on your phone and Verizon Messages (Message+). Messages sent or received in one app will also appear in the other app.

    You may receive duplicate notifications or only receive notifications from one app, depending on your notification settings. In addition, there may be differences in functionality that impact your messaging experience (e.g., on some devices, if you use the native app to send a group message to iPhone, it may change your thread from group MMS to mass text).

    We recommend selecting a primary messaging app, instead of jumping back and forth.



  9. No, Verizon Messages (Message+) uses your device's address book and contact list. It doesn't generate a unique address book.

    To improve your messaging experience, you can use Verizon Cloud to back up all contacts from your primary smartphone to Verizon Cloud. This will let your contacts be synced in Verizon Messages (Message+) on any devices or the web.



Syncing Messages Across Devices
  1. Integrated Messaging is a service that works with Verizon Messages (Message+) to let you send and receive text and multimedia messages seamlessly on your smartphone, tablet, computer or the web using your Verizon mobile number. The service syncs up to 90 days of messages across your devices. You can also use Verizon Messages (Message+) to send and receive messages, without the Integrated Messaging service. To use the Verizon Messages (Message+) app without the multi-device sync feature, simply unsubscribe from the Integrated Messaging service following these steps:

    1. From the app, tap the Menu icon
    2. Tap Settings.
    3. Scroll to and tap Unsubscribe.

    Your account will be deleted, and you can continue to use the Verizon Messages (Message+) app without the Integrated Messaging service.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. Using the Verizon Messages (Message+) app on your phone, tablet, computer or the web will automatically subscribe you to the Integrated Messaging service. You can also sign up for Integrated Messaging on the web by signing in to My Verizon from the My Messaging page and clicking Go to Web App.

    If you have unsubscribed from the service, you can re-subscribe any time.



  3. No, you don't need to subscribe to Integrated Messaging to use the Verizon Messages (Message+) app on your phone. However, if you want to access your messages from a device other than your primary phone, like your tablet or computer, then you'll need to subscribe to Integrated Messaging.

    The first time you download the app, you'll be automatically subscribed to the Integrated Messaging service when you use the app. If you don't want to subscribe to Integrated Messaging, follow these steps to unsubscribe:

    1. From the app, tap the Menu icon
    2. Tap Settings.
    3. Scroll to and tap Unsubscribe.

    Your account will be deleted, and you can continue to use the Verizon Messages (Message+) app without the Integrated Messaging service.

    Note: The Wi-Fi Sync solution with Verizon Messages (Message+) 3.X is no longer supported.



  4. Yes, most business accounts are eligible to use Integrated Messaging and can subscribe to this service.

    Note: Integrated Messaging with Verizon Messages (Message+) isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA").

    For further information, go to the Integrated Messaging for Business FAQs.



  5. To make sure your messages are synced across your devices, we store the messages you keep on your devices for up to 90 days. When you delete a message from one device, we delete it from our servers and also from your other devices. This syncing process may not be instantaneous. If you no longer want to use Integrated Messaging on any device, then you must unsubscribe in the app Settings to stop it from syncing and storing your messages. Deleting the Verizon Messages (Message+) app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages unless you unsubscribe to Integrated Messaging in the Verizon Messages (Message+) app Settings.

    Refer to Message Retention in the Terms and Conditions for more information.



  6. No, Integrated Messaging with Verizon Messages (Message+) isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA"). If you're a Covered Entity or a Business Associate as defined by HIPAA, you must not use Integrated Messaging to store or transmit PHI. If your business is a Covered Entity or Business Associate as defined by HIPAA, or otherwise doesn't want its users to save messages to the cloud, an authorized representative must block Integrated Messaging. For further information, go to http://www.verizonwireless.com/businessportals/support/faqs/DataServices/verizon_messages.html To learn more about HIPAA, go to http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

    Refer to HIPAA in the Terms and Conditions for more information.



Tablet Use
  1. Yes, as an Integrated Messaging subscriber, you can send and receive messages on your Android tablet, iPhone®, iPod touch®, iPad® or computer.

    Refer to our Verizon Messages (Message+) How to Use Guide to set up a non-phone on your account.

    Note: Messages start syncing on the day you sign up for Integrated Messaging. Any messages you sent before you signed up for the service won't be synced. The Integrated Messaging service syncs up to 90 days of messages between the web and your iPhone, tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. No, each tablet can only sync to a single phone number at a time. To switch your tablet to a new phone number, you must remove the tablet from the list of synced devices for the old number. Then you can add the tablet to the synced devices for the new number.

    You can have multiple devices linked to a single phone number.



Billing and Traveling
  1. Messages sent through Verizon Messages (Message+) are billed as text or multimedia messages, just like they would be with any other messaging app. If you have an unlimited messaging plan, you won't be charged extra for messages sent or received with Verizon Messages (Message+). However, certain features will use data according to your data plan.

    If you haven't subscribed to a messaging plan, you'll be charged standard "pay as you go" rates for text messages and multimedia messages.

    If you're on a business account with a text-only plan, you'll be billed for multimedia messages at standard rates.

    Refer to Charges in the Terms and Conditions for more information.



  2. Individual text-only messages will be billed as text messages. Group messages and messages with attachments (e.g., pictures, videos, locations, sounds and contacts) that are smaller than 5 MB will be billed as multimedia messages. Each attachment will be sent and billed as a single multimedia message.

    Messages with attachments over 5 MB and certain other features will incur data charges according to your data plan.

    eGift cards will be billed based on the value of the eGift card selected. Standard multimedia message rates apply for the sender and recipient of the eGift card.

    Refer to Charges in the Terms and Conditions for more information.



  3. No, you'll only be charged one time according to your messaging plan when you send or receive a message. You'll be charged the same rate per message, per recipient, regardless of whether you send your message from your mobile phone, tablet, computer or other device.

    Group and location messages will be charged at the multimedia message rate. Data usage charges apply when using certain features.

    Refer to Charges in the Terms and Conditions for more information.



  4. Data charges may apply when downloading and using Verizon Messages (Message+), including:

    • Messages with attachments larger than 5 MB
    • Integrated Calling (voice and video where applicable)
    • Sending and receiving high resolution videos
    • Preview, location and search functions
    • Syncing of messages across multiple devices

    The same rate will be charged per message, per recipient regardless of whether you send your message from your mobile phone or another device. Group messages and messages with attachments less than 5 MB will be charged at the multimedia messaging rate, according to your messaging plan.

    When using Verizon Messages (Message+) outside of the US, Global Data charges will apply.

    Note: If you have a plan with a carrier other than Verizon, the download and use of Verizon Messages (Message+) will be billed according to your messaging and data plans.

     



  5. Yes, you can use Verizon Messages (Message+) while in another country using Wi-Fi, mobile data or a roaming network. Verizon Messages (Message+) 5.0 and later will prefer Wi-Fi when roaming and then mobile data if Wi-Fi is unavailable. International roaming networks will be used when Wi-Fi or mobile data is not available for Messaging. Domestic message rates will apply when using Wi-Fi or mobile data. In addition, international data roaming charges will apply when using mobile data. International messaging rates will apply when using the international roaming network to send and receive messages.

    Refer to Charges in the Terms and Conditions for more information.



eGift Cards
  1. You can send an eGift card from Verizon Messages (Message+) to any US mobile phone that is able to receive picture and video messages. Simply attach an eGift card to a message and a formatted eGift card will be delivered to the recipient by multimedia message.

    The recipient can use the bar code in the store, or add the value of the eGift card to an existing gift card or to the company's mobile app.



  2. We offer gift cards from multiple merchants through the Verizon Messages (Message+) app, and the list keeps growing. To see which gift cards are available, tap the eGift icon in the Verizon Messages (Message+) app and scroll to see the available gift cards.



  3. You can transfer the balance of the eGift card by copying the card number and PIN provided with the eGift card to any existing card app. This can be done online, within the app, or at most merchant's locations.



  4. You can purchase eGifts in Verizon Messages (Message+) with a credit card or by charging it to your Verizon account. Paying with a credit card offers more flexibility because you aren't limited to spending $100/month. Orders you charge to your Verizon account will appear on your next month's bill*.

    Learn how to send an eGift in our Verizon Messages (Message+) How to Use Guide.

    *Web purchase, Gifting eligibility and limit requirements apply.

    Refer to Gift Card purchases in the Terms and Conditions for more information.



  5. When you use Verizon Messages (Message+) to send an eGift, you can either pay with a new credit card or with a saved one that you've previously used for an eGift. When you pay with a new card, you'll have the option to save it for future eGift purchases. All major credit cards are accepted as well as Visa® Debit and MasterCard® Debit cards. There is no limit to the number of cards you can save to your account for eGift purchases.

    Learn how to send an eGift card in our Verizon Messages (Message+) How to Use Guide.



  6. This depends on which payment method you use.

    • Credit Card: The spending limits may vary depending on the eGift you're ordering or on other factors. There's no limit to the number of credit cards you can add to your account but this activity is monitored to prevent fraud.

    • Charge to Verizon Account: Each line on your account can spend a maximum of $100/month.


  7. The PIN is used to protect your account from unauthorized purchases. Because you don't need to enter your card info when you use a saved card, we need some way to verify your identity. By entering your PIN, we know it's you buying the eGift.
     
    Note: If you enter an incorrect credit card PIN 5 times, your account will be locked and you'll need to reset your PIN. Learn how to reset your PIN.



  8. Yes, you can learn how to reset your PIN in our Verizon Messages (Message+) How to Use Guide.

    In order to change your PIN you'll need to know your current PIN. If you've forgotten your PIN refer to the FAQ below.



  9. If you forget your credit card PIN, you won't be able to send eGifts using a saved credit card. You'll need to remove all of your saved credit cards and then re-add them. You'll be able to create a new PIN when you re-add your credit card.

    Learn how to reset your credit card PIN in our Verizon Messages (Message+) How to Use Guide.



  10. If you enter an incorrect PIN 5 times, you'll be locked out from accessing your saved credit cards, and you'll need to reset your PIN.

    Learn how to reset your credit card PIN in our Verizon Messages (Message+) How to Use Guide.



  11. You can resend the same eGift card to the person if they accidentally delete theirs.

    To resend an eGift:

    1. Open the message conversation with the person you're resending the eGift to.
    2. Tap the three dots on the eGift you sent and tap Resend eGift Card.

    You have successfully resent an eGift.



  12. Yes, if someone sends you an eGift, you can give it to someone else.

    To give away an eGift that's been given to you:

    1. Tap the eGift category at the top to view your eGifts.
    2. Find the eGift you want to give to someone else, and tap the three dots in the upper-right corner.
    3. Tap Send to a friend.
    4. Enter the mobile number or email address you want to send the eGift to.
    5. Tap Send.

    You have successfully given your eGift to someone else.



  13. Yes, you can buy and send data as a gift to another Verizon Wireless customer. Learn more about data gifting including how to use it.



Troubleshooting
  1. Messages start syncing on the day you sign up for the Integrated Messaging service. Any messages you sent before you signed up for the service won't be synced. This syncing process may not be instantaneous.

    The Integrated Messaging service syncs up to 90 days of messages to the web and your tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    In addition, if you unsubscribe from the service, all your messages on the web will be deleted. If you no longer want to use Integrated Messaging on any device, then you must unsubscribe in the app Settings to stop Integrated Messaging from syncing and storing your messages. Deleting the app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages unless you unsubscribe to Integrated Messaging in the app's Settings.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. Yes, with Verizon Messages (Message+), you can save your messages to an external SD card and restore them later.

    Note: Many newer devices don't automatically save to the external SD card. However, you can change the default directory where messages are saved to the external SD card.



  3. Yes, you can restore messages that have been synced with Verizon Messages (Message+) in the last 90 days. Data usage applies unless you are connected to a Wi-Fi network. Restoring from online may take some time if you have a lot of messages to restore.



  4. To make all your messages available in Verizon Messages (Message+), you'll need to turn off iMessage®.



  5. Android is a trademark of Google, Inc. Apple, Mac App Store, iPad, iPhone, iPod and iMessage are registered trademarks of Apple Inc. Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Internet Explorer is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
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