Select Your Device
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Verizon Wireless USB1000 Global USB Modem
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Gateway® LT2016u Netbook
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Nokia 2285
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LG VX8100
Motorola MOTORIZR Z6tv
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Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
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Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Family Locator FAQs

General Information
  1. Family Locator is a simple, secure service that lets you and your family locate each other's phones from a computer or mobile device. You can use Family Locator to:

    • Find phones on an aerial photo or map

    • Monitor when family members arrive or leave designated places

    • Receive scheduled location alerts automatically by text message or email

    To learn more about Family Locator features, visit our Family Locator page.



  2. Family Locator helps you stay connected to your family by giving you easy access to the location of your family members' phones. You can share your location, communicate by text message or email, get driving directions to a family member, and give helpful information about nearby places of interest, no matter where you or your loved ones are.



  3. Family Locator is compatible with all standard monthly plans with an active My Verizon account. We also recommend that you have a data plan for participant phones because data is used each time a family member is located.

    Note: The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant.

    Currently, Family Locator is unavailable for prepaid and business accounts.



  4. Family Locator costs $9.99/month for up to 10 lines on your account. The text message location alerts are free.

    Data charges may apply for app downloads and locating activity.



  5. The Family Locator app is available on select mobile devices. Open the app store (e.g., Google Play™, BlackBerry World™, etc.) on your device and search for Verizon Family Locator. If the app appears in the search results, your device is compatible and you can download the app.

    Otherwise, you can sign in to the Family Locator website from the web browser on your computer or mobile device.



  6. You can locate any web-capable mobile phone on your family's account with no additional setup required. However, you'll get more detailed results with phones that are fully compatible with Family Locator and the Family Locator app.

    To determine if your phone is compatible with the Family Locator app, open the app store on your phone and search for Verizon Family Locator. If the app appears in the search results, your phone is compatible.



  7. Yes, you can locate family members by going to the Family Locator website on a tablet's web browser. However, tablets can't be located at this time.



  8. Usually, it takes about 2 minutes to locate a phone, depending on its location.



  9. Family Locator location accuracy varies by device. The chart below has details for most devices.

    Device Type
    With Family Locator App Installed on Located Device
    Without Family Locator App Installed
    Android (Android OS 4.4 and newer required)
    • With GPS available (typically requires line of sight to sky):
      50 meters (150 feet) or less
    • Without GPS, but with Wi-Fi enabled and nearby Access Point:
      100 meters (300 feet) or less
    • No GPS or Wi-Fi:
      Approximately 1 mile or less**
    Approximately 1 mile or less**
    iPhone (iOS 9 and newer required) Approximately 1 mile or less* Approximately 1 mile or less**
    Other phone types App not available Approximately 1 mile or less**

    Including but not limited to the following devices:
    • BlackBerry® 9630
    • BlackBerry® Curve™ 8530
    • BlackBerry® Curve™ 9330
    • BlackBerry® Curve™ 9370
    • BlackBerry® Storm™ 9530M
    • BlackBerry® Storm2™ 9550
    • Casio G'zOne Boulder® C711
    • Casio G'zOne Type-S
    • HTC INCREDIBLE ADR6300
    • HTC Merge® ADR6325
    • Kyocera K323
    • LG VS700
    • LG VX10
    • LG VX1000
    • LG VX10000
    • LG VX3450L
    • LG VX5400
    • LG VX8300
    • LG VX8350
    • LG VX8550
    • LG VX8600
    • LG VX8610
    • LG VX8700
    • LG VX8800
    • LG VX9100
    • LG VX9900
    • Motorola K1M
    • Motorola L7C
    • Motorola V3M
    • Motorola V9M
    • Motorola VU204
    • Motorola W385
    • Motorola W755
    • Motorola ZN4
    • Nokia 2605 Mirage
    • Nokia 6205
    • Nokia 7705
    • Samsung SCH-I110 Illusion™
    • Samsung SCH-U410
    • Samsung SCH-U430
    • Samsung SCH-U470
    • Samsung SCH-U540
    • Samsung SCH-U550
    • Samsung SCH-U700
    • Samsung SCH-U740
    • Samsung SCH-U900
    • Samsung SCH-U940
    • UTSTARCOM TXT8010

    *iOS app is currently available for Family Locator administrators only and doesn'’t currently provide precise location.
    **Accuracy may be lower in rural areas or where Verizon network coverage is limited.



  10. Yes, if a family member's lost phone is turned on and in the Verizon Wireless coverage area, Family Locator can help you find it.



  11. There are several security features in place to protect your Family Locator account:

    • Only authorized family members (set by your Account Owner) are able to locate other family members' phones.

    • The Family Locator administrator can set Family Locator to always ask before sharing a location or can always be located by family members without asking. The administrator can also choose to never be located.

    • Only the Account Owner can set or change the privacy controls.

    To maintain this security, it's very important that you and your family keep your account information private and don't disclose your user ID or password to others.



  12. There are two ways to sign up for Family Locator in My Verizon:

    • Family Locator page:
    1. Go to the Family Locator page in My Verizon.

    2. Click Add Now to follow the onscreen instructions to add a Family Locator subscription to your account.

      Note: You and your family members must be registered in My Verizon to use Family Locator. Refer to our My Verizon FAQs for more information about signing up and using My Verizon.
    • Products & Apps page:
    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Scroll to the Family Locator app and click Get it Now.

    4. Follow the onscreen instructions to add a Family Locator subscription to your account


    You've successfully signed up for Family Locator.



Using Family Locator
  1. You can set up Family Locator in four steps.

    1. Turn on location services.

    2. Install the Verizon Wireless Family Locator App.

    3. Subscribe to Family Locator in My Verizon

    4. Learn to use Family Locator either by:

      1. Clicking the link in the welcome text message, or

      2. Reading the Family Locator User Guide (*PDF).


    Note: If you have a phone that isn't fully compatible with Family Locator, there's no software or apps to install. We'll still be able to locate the phone, but the results will be less detailed.



  2. Each family member uses their own mobile number and My Verizon Password to sign in to the Family Locator app or Family Locator website.

    If any family member hasn't registered for My Verizon yet, they'll need to register for My Verizon to receive a Password.

    For more information about signing in to Family Locator, see page 13 or 26 of the Family Locator User Guide (PDF*).



  3. No, only the My Verizon Account Owner can change any Family Locator settings or set whether someone is allowed to locate others or be located.

    Other family members (participants or authorized members who aren't Account Owners) can:

    • Locate family member phones

    • Send text messages

    • Add Family Locator contacts

    • View location history


    No other features are available for family members who aren't the Account Owner.



  4. No, the phone must be turned on and in the Verizon Wireless coverage area in order to be located. For best location results, GPS should also be turned on.



  5. You can receive alerts via text message or email. See page 15 in the Family Locator User Guide (PDF*) to learn how to set scheduled location updates.



  6. See page 16 in the Family Locator User Guide (PDF*) to learn how to set arrival and departure updates.



  7. Yes, your family member's phone will receive a text message each time Family Locator attempts to locate the phone.



  8. No, at this time, your family members will always be notified when you locate their phones.



  9. Yes, you can get directions to or from your family member's location. You can also send driving directions by text message, email or VZ Navigator®.

    See page 20 in the Family Locator User Guide (PDF*) to learn more.



  10. The steps vary by phone, but generally, you can do this from your phone's Settings menu. Refer to your phone's User Guide for specific step-by-step instructions.

    See the first section in the Family Locator User Guide (PDF*) for more set up information.



  11. You can receive an alert if a family member turns off location services.

    See page 23 in the Family Locator User Guide (PDF*) to learn how to set alerts.



  12. Yes, both of these services can be set up on the same account.

    Note: Family Locator can't manage or track a phone during time restrictions set by FamilyBase. Learn more about time restrictions in the Setting Controls section of our Verizon FamilyBase How to Use Guide.



  13. If you upgrade a phone, a Family Locator welcome text message will be sent to the new phone after it’s activated. Click the link in the text message to install Family Locator on the new phone.

    If you add a new line to your account, you’ll need to register the new line in My Verizon and set up Family Locator on the phone.



  14. No, Family Locator only locates phones when they're within the Verizon Wireless coverage area. Phones can't be located if they're outside the network, roaming or outside the continental US.



  15. Yes, you can remove Family Locator from your account online:

    1. Go to the Verizon Family Safeguards & Controls page in My Verizon.
    2. Scroll to the Family Locator section and click View Details & Edit.
    3. Click Add or Remove Members.
    4. Click Continue.
    5. Uncheck the boxes next to the lines from which you want Family Locator removed and click Update.
    6. Click OK to confirm the update.


    You've successfully unsubscribed to Family Locator.



  16. * To view the PDF file, you may need to download the free Adobe Acrobat Reader.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. © 2017 Samsung Telecommunications America, LLC. Samsung and Illusion are all trademarks of Samsung Electronics Co., Ltd. © 2017 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.

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