How to Use Backup Assistant℠ on Basic Phones

You can find Backup Assistant in the app store on your device. Depending on your device model, the store may be called Media Store or Media Center. Open the main menu of your device to find out which store you have.

Note: The colors and background on your phone may vary from the screenshots.

Download Backup Assistant

    Download Backup Assistant on a Media Center Device

    Note: If you have Media Store on your device, the steps below to download Backup Assistant will be similar.


    1. From the main menu, find and select Media Center.
    2. Select Browse & Download.

    3. If you see Backup Assistant in the Browse & Download menu, continue to Step 4.

      Note: If you don't see Backup Assistant, select Get New Applications, scroll to Backup Assistant in the app catalog, and select OK.

    4. Select Backup Assistant. Depending on your device, the app might be preloaded, or you may need to download it first.

      1. If you see the Backup Assistant screen below, then the app is preloaded on your device. Continue to the Set Up Backup Assistant section  below.

      2. Otherwise, you need to download Backup Assistant first. Press the OK or Center Select key to start the download.

      3. When the download completes, select Yes to run the app. Continue to the Set up Backup Assistant section below.

Set Up Backup Assistant

    Set Up
    1. When you see the Backup Assistant Welcome screen, select Next to begin setting up your account.

    2. Create a 4- to 8-digit security PIN for your account and select Next.

    3. As part of your setup, you need to decide if you'd like Backup Assistant to send a PIN to your device if you forget your PIN at a later date. You can uncheck the box to block this feature; however, we recommend keeping it checked. Select Next to confirm your choice.

    4. Depending on your device, you may be prompted to select a time you want your daily backups to occur, or your device may choose the optimal time for you. Select Next.

    5. Choose your desired time if prompted, and select Next to continue.

    You've successfully set up Backup Assistant. Any contacts on your device will be saved to the secure Backup Assistant server, and your address book will now be protected. The app will back up changes to your address book daily. When you switch to a different device, simply activate Backup Assistant on your new device to automatically restore all your contacts.