Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by Blackberry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
Blackberry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Classic Prepaid
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
Blackberry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Bold 9930 Prepaid Monthly
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Classic Non Camera Prepaid
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
Nokia 6215i
Nokia 6015i Prepaid
LG VX4650
LG V
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

How to Use Guide: Verizon FamilyBase™

Overview

Verizon FamilyBase is a service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely. The insights this service provides are especially helpful for parents and anyone who has multiple family members on the same account. You can also use it to help avoid unexpected overage charges.

Refer to the Verizon FamilyBase FAQs for more information about this service.

Getting Started

Viewing Your Family's Usage Information

Managing Your Verizon FamilyBase Account

Managing Blocks

Managing Alerts

 

Getting Started

Signing Up for Verizon FamilyBase

You can sign up for FamilyBase from the FamilyBase website or in My Verizon.

  • To sign up from the FamilyBase website:
  1. Go to the FamilyBase page in My Verizon.



  2. Follow the onscreen instructions to receive your 1-month free trial.

You've successfully signed up for Verizon FamilyBase from the FamilyBase website.

  • To sign up in My Verizon:
  1. Go to the Products & Apps page.

  2. Locate the FamilyBase app and click Get it Now.

  3. Follow the steps to follow the onscreen instructions to add a FamilyBase subscription to your account.


You've successfully signed up for Verizon FamilyBase in My Verizon.
 

Signing In to Verizon FamilyBase

There are two ways you can sign in to Verizon FamilyBase:

From the website

  1. Go to the FamilyBase page in My Verizon.



  2. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

From your mobile device

The steps for signing in vary by device:

  • Android™
  1. Search for "Verizon FamilyBase" in the Google Play store on your device and follow the onscreen instructions to install it.

    Note: If you don't find the app in the Google Play store, your device may not be compatible and you should sign in from the website.

  2. Open the Verizon FamilyBase app and tap Sign In.



  3. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

  • iPhone
  1. Search for "Verizon FamilyBase" in the Apple® App StoreSM on your device and follow the onscreen instructions to install it.

  2. Enter your User ID and Password for My Verizon and tap Sign In.



You've successfully signed in to Verizon FamilyBase.

Note: If you haven't previously subscribed to Verizon FamilyBase you'll be prompted to subscribe when you sign in. If you subscribe using the iPhone app you'll be billed through your iTunes account once your 1-month trial has expired. Every 30 days you'll be prompted to renew your subscription.

To subscribe, tap Get Started and follow the onscreen instructions.


  • Basic Phones -- When you sign up, you'll receive a text message telling you the best way to sign in from your phone. Follow the instructions listed in that text message.

 

Setting Up Controls

There are two ways you can set up controls for Verizon FamilyBase:

From your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Select the type of control you'd like to set up or edit. 
  • Usage Limits
  • Time Restrictions
  • Trusted Contacts
  • Blocked Contacts
  • Purchase Limits
  • On Demand Lock (if available)



  1. Set the desired controls for one or multiple lines.



  2. Click Save Changes.



You've successfully set up Controls.

From the My Verizon app

Note: Controls for Trusted Contacts and Time Restrictions can't be set or changed from the My Verizon app. However, they can be changed from your computer using My Verizon.

  1. In the FamilyBase app menu, tap Controls.



    Note: Selecting the Controls tab within FamilyBase redirects you to the My Verizon app, where you can manage controls. Once signed into the My Verizon app, you have access to manage and set all of the existing controls.

  2. Scroll down and tap Manage Safeguards.



  3. Tap FamilyBase.



  4. Swipe left or right to select the type of control you'd like to set up or edit. The selected control will appear at the top of the screen.



  5. Tap the AVAILABLE tab to view and set the available options for each control.

  6. Tap Review Changes.

  7. If you're satisfied with the changes, tap Submit Change(s).


You've successfully set up Controls.

Back to top

Viewing Your Family's Usage Information


Viewing All Call and Text Activity

On your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your family member's device from the list on the left side of the screen.



  3. Click All Activity.



A history of that phone's calling and texting activity will appear.



On your mobile device

The steps for viewing activity vary by device:

  • Android
  1. Open the FamilyBase app and sign in to your account.


  2. Tap the Navigation Menu icon.


  3. Tap Activity below the phone for which you want to view the activity.


  4. A list of that phone's calling and texting activity will appear. Tap TEXTS or CALLS to view the detailed activity for each.



  • iPhone
  1. Open the FamilyBase app and sign in to your account.
  2. Tap Menu.



  3. Tap Activity below the phone for which you want to view the activity.



A list of that phone's calling and texting activity will appear. Tap Texts, Calls or Apps to view the detailed activity for each.



Note: With the iPhone app, the parent device can view up to 7 days of activity. However, through the web browser, you can only view up to 1 day of activity.

Viewing How Much Your Child Texts

To view your child's texting activity:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary.



Your child's texting activity will appear. Look at the Texting Details summary in the lower-left of the screen to see how many texts your child sent and received in the past week.



Viewing How Much Time Your Child Spends on Calls

To see how many minutes your child uses on calls:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click minutes in the Activity Summary.


Your child's calling activity will appear. Look at the All Hours box in the lower-left side of the screen to see how many minutes your child spent on the phone during the past week.



Viewing Calls and Texts with a Specific Contact

To see how often your child calls or texts a specific contact:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts near the top of the screen.



  4. You'll see a list of all the contacts in that phone's address book. Select the name of the contact you want to view history for.


The Contacts Details page for that contact will open. You'll see the number of times your child called and texted that contact in the past 7 days.



Viewing Recently Added Contacts

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the contacts on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's contacts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.


You'll see a list of all the contacts in that phone's address book. You can view recently added contacts or the contacts you've added to your Watchlist by selecting the appropriate filter at the top of the list.


Viewing When Your Child Texts

To see when your child texts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary section.


Your child's texting activity will appear. The School Hours box and Late Hours box at the bottom of the screen will show you the number of texts your child has sent during those times in the past week.



Viewing the Apps Installed on Your Child's Device

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the apps installed on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's apps:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click apps (if available) in the Activity Summary section.


A list of the apps installed on your child's device will appear.

Back to top

Managing Your Verizon FamilyBase Account

Managing Nicknames

To change the nickname of your child's phone:

  1. Go to the FamilyBase page in My Verizon.



  2. Click Profiles.



  3. Click Edit Nickname under the mobile number you want to update.



  4. Enter a nickname.



  5. Click Submit Changes.


You've successfully changed the nickname of your child's phone.

Setting School Hours and Night Hours

On your computer:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts or minutes in the Activity Summary section.



  4. A new page will appear. Locate the boxes labeled School Hours and Night Hours.



  5. Click on the times (listed in blue) that you want to make changes to.



  6. A pop-up will appear. Select the start time, end time and days of the week.



  7. Click Save.



You've successfully changed the School and Night hours.

On your Android phone:

  1. Open the FamilyBase app and sign in to your account.



  2. Tap the Navigation Menu icon.



  3. Tap Activity below the phone you want to change School and Night Hours for.



  4. Tap the Options icon in the top-right corner of the screen.



  5. Select the hours you'd like to modify.

    Note: This option will only modify the hours during which activity is recorded and doesn't relate to Time of Day restrictions.



  6. Select the start time, end time and days of the week.



  7. Tap the Back icon to return to the Activity screen. Your changes will be saved automatically.


You've successfully changed the School and Night hours.

Adding a Contact to the Watchlist

To add a contact to the Watchlist:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.



  4. You'll see a list of all the contacts in the address book for that phone. Locate the contact you'd like to add to the Watchlist.



  5. Click the Flag icon to the right of the contact's name.


Your changes will be automatically saved. Your child will receive a text message stating that the contact was added to your Watchlist.

Locking Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android phone to access the on-demand lock. Once the Companion app is on your child's phone, use the steps below to lock your child's phone on demand:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Lock For 30 Minutes to lock all phone use for 30 minutes, except calls to and from 911.



    Note: If the current status is Locked, it can't be locked again at that time.

  5. Click +30 Minutes to increase the duration of the lock by 30 minutes.


You've successfully locked the phone.

Unlocking Your Child's Phone

To unlock your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Unlock.



    Note: If the current lock status is Unlocked, the phone is already unlocked.

    You've successfully unlocked the phone.

 

Allowing Lock Overrides on Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function. Once the Companion app is installed, follow these steps to allow lock overrides on your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Overrides Allowed under the Lock For 30 Minutes button. Your changes are automatically saved.


You've successfully allowed overrides.

Back to top

Managing Blocks

Block Calls and Text Messages

To block calls and text messages with a contact:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the phone number that you want to block. 
  7. Select Domestic or International Number from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Email Address and Screen Name

To block a contact's email address or screen name:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the email address or screen name you want to block.
  7. Select Email or Screen Name from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Calls from Restricted, Unavailable and Private Numbers

To block all calls from restricted, unavailable and private numbers:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Restricted, Unavailable and Private Numbers.
  6. Click Add.

You've successfully added the block.

Block Outgoing Calls to 411 Directory Assistance

This block will prevent calls to Directory Assistance (411, *411, #411 and 1411) from the phone. Because there is a fee for each call made to Directory Assistance, this is a useful way to prevent unexpected costs.

To block calls to 411 Directory Assistance:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Outgoing 411 Directory Assistance Calls.
  6. Click Add.

You've successfully added the block.

Back to top


Alerts

Managing Alerts and Notifications

To change how and when you're notified about alerts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications to see a list of alert types.



  4. Check the Daily Email box next to each type of alert for which you'd like to receive an email.



    Note: Uncheck the box if you don't want to receive email notifications.

  5. Check the Text box next to the alerts for which you'd like to receive text message notifications.

    Note: The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.



  6. When you're done, click Save Changes in the lower-left side of the screen.


You've successfully changed your alert notifications.

Setting Override Alerts

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.

To change how you're notified about overrides:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications.



  4. Check the box next to Daily Email and/or Text to receive that type of notification.



    Note: Uncheck the box If you don't want to receive an email or text message notification.

  5. Click Save Changes on the lower-left side of the screen.


You've successfully changed your override notifications.

Viewing Alerts and Alert History

To see the alerts for a phone on your account:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click All Activity to see a history of the phone's activity.



  4. Click Alerts.


The alerts for that phone will display. Use the arrows at the top or bottom of the All Activity page to view the alert history from previous days.


Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. App Store and iPhone are registered trademarks of Apple Inc.


Back to top

Was this helpful?    

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store