Select Your Device
Apple® iPhone® X
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Motorola V325xi
LG Versa™
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Motorola C333
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Nokia 2128i
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ZenFone™ V Live
Motorola C343
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HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Omnia®
Samsung Glyde™
Verizon Wireless U630 PC Card

How to Use Guide: Verizon FamilyBase®

Overview
Getting Started
     Signing up for Verizon FamilyBase
     Sign in to Verizon FamilyBase
Activity
     View activity in FamilyBase
     Toggle between call and text activity
     Navigate between day's activities
     Edit the school and night hour activity windows
Content Filters
     Set up content filters
     Pair your child's device
     Editing content filters
     Pause all internet
     Resume internet
     Add blocked or trusted websites
     Remove blocked or trusted websites
     Remove content filters
Controls
     Set a data target
     Set a purchase limit
     Set a text limit
     Set a call limit
     Remove a data target
     Remove a purchase limit
     Remove a text limit
     Remove a call limit
     Block incoming private and restricted texts and calls
     Block a number
     Remove a blocked number
     Create a school or night time restriction
     Create a custom time restriction
     Remove a time restriction
     Add a trusted contact
     Remove a trusted contact
Contacts
     View list of contacts
     View contact details
     Edit a contact name
     Add or remove a contact from Watchlist
Settings
     Add another phone to FamilyBase
     Remove a line from FamilyBase
     Name a child line
     Change a child line to a parent line
     Edit notifications
     Change Timezone

Overview

Verizon FamilyBase is a service that you can use to monitor the activity of each device on your account, set usage limits for each device, and help your children understand how to use their devices safely and responsibly. The insights this service provides are especially helpful for parents and anyone with multiple family members on the same account. You can also use it to help avoid unexpected overage charges.

Refer to the Verizon FamilyBase FAQs for more information about this service.

Getting Started

From your mobile device:

  1. Search for "Verizon FamilyBase" in the Google Play™ Store or Apple® App Store® on your device, and follow the onscreen instructions to install it.

    Note: If you don't find the app in the store, your device may not be compatible and you can sign in from the website.

  2. Open the Verizon FamilyBase app and tap Get Started.

    Image: Verizon FamilyBase Sign Up Process

  3. Enter your User ID and Password for My Verizon.

    Image: Verizon FamilyBase Sign Up Process

  4. Accept the FamilyBase Terms of Use and Privacy Policy by tapping Continue.

    Image: Verizon FamilyBase Sign Up Process

  5. Select the lines that you'd like to add to FamilyBase. You can name the lines if desired.

    Image: Verizon FamilyBase Sign Up Process

  6. If you haven't previously subscribed to Verizon FamilyBase and you're on an iOS device, you'll also be prompted to complete an in-app purchase. If you subscribe using the iPhone® app, you'll be billed through your iTunes® account once your 1-month trial has expired. Every 30 days you'll be prompted to renew your subscription.


From your mobile device:

  1. Open the Verizon FamilyBase app.

  2. Enter your User ID and Password for My Verizon.

    Image: Verizon FamilyBase Sign In


Activity

The Activity tab is where you can view your child’s daily call and text activity.

From your mobile device:

  1. Navigate to the Activity screen in the side menu.

    Image: Verizon FamilyBase View Activity

The activity screen is broken into two sections:

  • A summary with a visual representation of when calls or texts have been made, as well as daily call and text totals, including activity during designated school and night activity windows.

  • A list of individual calls and texts including time, duration, number and direction (to/from). These individual calls and texts can be tapped to view additional details and interactions for that contact.

    Image: Verizon FamilyBase View Activity


From your mobile device:

  1. Navigate to the Activity screen in the side menu.

  2. Tap on the Texts or Calls tabs on the activity to screen to toggle between texts and calls.

    Image: Verizon FamilyBase Toggle Between Call and Text Activity     Image: Verizon FamilyBase Toggle Between Call and Text Activity


From your mobile device:

  1. Navigate to the Activity screen in the side menu.

  2. Use the date navigation arrows to switch between days. You may also swipe left or right on the screen.

    Image: Verizon FamilyBase Navigate Between Day's Activities     Image: Verizon FamilyBase Navigate Between Day's Activities


From your mobile device:

  1. Navigate to the Activity screen in the side menu.

  2. Tap the Edit button in the top right corner of the screen.

    Image: Verizon FamilyBase Edit the School and Night Hour Activity Windows

  3. Choose the activity window that you'd like to edit (School or Night).

    Image: Verizon FamilyBase Edit the School and Night Hour Activity Windows

  4. Set the desired days of the week, start time and end time.

    Image: Verizon FamilyBase Edit the School and Night Hour Activity Windows

Note: Setting these activity window hours won't restrict usage during these times. Usage activities during these time frames is tracked and reported based on your notification settings. If you'd like to set up usage restrictions during these times, go to Controls > Time Restrictions.



Content Filters

The Content Filters tab is where you can set up content filters to help protect your child from content they aren't ready for.

From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Set Up Content Filters

  2. Tap Get Started.

    Image: Verizon FamilyBase Set Up Content Filters

  3. Enter your child's age.

    Image: Verizon FamilyBase Set Up Content Filters     Image: Verizon FamilyBase Set Up Content Filters

  4. Based on your child's age, you'll see a set of screens with recommended filters. Accept the recommendations by tapping Block, or customize the filters by clicking Customize (see Editing Content Filters for further details on customizing content filters).

    Image: Verizon FamilyBase Set Up Content Filters     Image: Verizon FamilyBase Set Up Content Filters     Image: Verizon FamilyBase Set Up Content Filters

  5. You've now set up content filters and just need to pair your child's device to enable them. See Pairing your child's device.


To pair your child's phone, you'll need to have their device handy and it must be connected to the internet. If you don't have it with you, your settings will be saved and you can create a reminder to pair the phone later.

From your mobile device:

  1. Navigate to the Content Filters screen in the side menu. If you haven't already set up content filters, please follow the instructions for Setting Up Content Filters.

    Image: Verizon FamilyBase Pair Your Child's Device

  2. Click Pair Phone.

    Image: Verizon FamilyBase Pair Your Child's Device

  3. Send a text to your child's device.

    Image: Verizon FamilyBase Pair Your Child's Device

  4. From your child's device, click on the text.

    Image: Verizon FamilyBase Pair Your Child's Device
    1. Android® child devices will be taken to the Google Play™ Store to download the FamilyBase Companion App. Download and open the app.
    2. iOS child devices will be taken to a web page.

  5. Follow the onscreen instructions to pair the child's device until both devices indicate pairing was successful.


From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Editing Content Filters

  2. Tap on the content filter category that you'd like to edit.

    Image: Verizon FamilyBase Editing Content Filters

  3. Toggle the filters "on" that you'd like to change, and put them into effect by clicking Save.

    Image: Verizon FamilyBase Editing Content Filters     Image: Verizon FamilyBase Editing Content Filters

Note: Descriptions of filters and apps can be viewed by tapping More Info.



From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Pause All Internet

  2. Tap Pause All Internet.

    Image: Verizon FamilyBase Pause All Internet

  3. Confirm that you want to block all internet activity on your child's device.

    Note: Your child will still be able to call and text and use applications that don't require internet.

    Image: Verizon FamilyBase Pause All Internet     Image: Verizon FamilyBase Pause All Internet


To resume internet access on your child's device, you must already have paused their internet.

From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Resume Internet

  2. You should see your child's internet has been paused. Tap Resume to turn it back on.

    Image: Verizon FamilyBase Resume Internet     Image: Verizon FamilyBase Resume Internet


Trusted websites will always be allowed unless Pause All Internet is on. Blocked websites will never be allowed.

From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Add Blocked or Trusted Websites

  2. Scroll down to the Websites tab and tap the desired list.

    Image: Verizon FamilyBase Add Blocked or Trusted Websites

  3. Tap the button for Blocked or Trusted websites.

    Image: Verizon FamilyBase Add Blocked or Trusted Websites

  4. Tap Block a Website or Add a Trusted Website.

    Image: Verizon FamilyBase Add Blocked or Trusted Websites

  5. Enter the website that you'd like to block or trust, then tap Save.

    Image: Verizon FamilyBase Add Blocked or Trusted Websites     Image: Verizon FamilyBase Add Blocked or Trusted Websites


Trusted websites will always be allowed unless Pause All Internet is on. Blocked websites will never be allowed.

From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Remove Blocked or Trusted Websites

  2. Scroll down to the Websites tab and tap the desired list.

    Image: Verizon FamilyBase Remove Blocked or Trusted Websites

  3. Tap the button for Blocked or Trusted websites.

    Image: Verizon FamilyBase Remove Blocked or Trusted Websites

  4. Click the X next to the website that you'd like to remove from the list.

    Image: Verizon FamilyBase Remove Blocked or Trusted Websites

  5. Confirm that you'd like to remove the website.

    Image: Verizon FamilyBase Remove Blocked or Trusted Websites     Image: Verizon FamilyBase Remove Blocked or Trusted Websites


If you'd like to remove content filters from your child's device completely, follow the instructions below. To change individual content filter settings, see Editing Content Filters.

From your mobile device:

  1. Navigate to the Content Filters screen in the side menu.

    Image: Verizon FamilyBase Remove Content Filters

  2. Tap Settings in the top right corner of the screen.

    Image: Verizon FamilyBase Remove Content Filters

  3. Tap Remove.

    Image: Verizon FamilyBase Remove Content Filters

  4. Tap Remove again to confirm that you want to remove content filters.

    Image: Verizon FamilyBase Remove Content Filters


Controls

From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Set a Data Target

  2. Tap Limits.

    Image: Verizon FamilyBase Set a Data Target

  3. Tap Data Targets.

    Image: Verizon FamilyBase Set a Data Target

  4. Set the amount of data the phone is allowed to use each month (in GB) and tap Save.

    Image: Verizon FamilyBase Set a Data Target     Image: Verizon FamilyBase Set a Data Target

You can also check the box that allows the phone to continue to use data beyond the target, but will alert you when the target is reached.



From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Set a Purchase Limit

  2. Tap Limits.

    Image: Verizon FamilyBase Set a Purchase Limit

  3. Tap Purchase Limit.

    Image: Verizon FamilyBase Set a Purchase Limit

  4. Set the monthly purchase limit in dollars and tap Save.

    Image: Verizon FamilyBase Set a Purchase Limit     Image: Verizon FamilyBase Set a Purchase Limit


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Set a Text Limit

  2. Tap Limits.

    Image: Verizon FamilyBase Set a Text Limit

  3. Tap Text Limit.

    Image: Verizon FamilyBase Set a Text Limit

  4. Set the monthly text limit and tap Save.

    Image: Verizon FamilyBase Set a Text Limit     Image: Verizon FamilyBase Set a Text Limit


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Set a Call Limit

  2. Tap Limits.

    Image: Verizon FamilyBase Set a Call Limit

  3. Tap Call Limit.

    Image: Verizon FamilyBase Set a Call Limit

  4. Set the monthly call limit (in minutes) and tap Save.

    Image: Verizon FamilyBase Set a Call Limit     Image: Verizon FamilyBase Set a Call Limit


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Remove a Data Target

  2. Tap Limits.

    Image: Verizon FamilyBase Remove a Data Target

  3. Tap Data Targets.

    Image: Verizon FamilyBase Remove a Data Target

  4. Tap Remove.

    Image: Verizon FamilyBase Remove a Data Target

  5. Tap Remove again.

    Image: Verizon FamilyBase Remove a Data Target


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Remove a Purchase Limit

  2. Tap Limits.

    Image: Verizon FamilyBase Remove a Purchase Limit

  3. Tap Purchase Limit.

    Image: Verizon FamilyBase Remove a Purchase Limit

  4. Tap Remove.

    Image: Verizon FamilyBase Remove a Purchase Limit

  5. Tap Remove again.

    Image: Verizon FamilyBase Remove a Purchase Limit


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Remove a Text Limit

  2. Tap Limits.

    Image: Verizon FamilyBase Remove a Text Limit

  3. Tap Text Limit.

    Image: Verizon FamilyBase Remove a Text Limit

  4. Tap Remove.

    Image: Verizon FamilyBase Remove a Text Limit

  5. Tap Remove again.

    Image: Verizon FamilyBase Remove a Text Limit


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Remove a Call Limit

  2. Tap Limits.

    Image: Verizon FamilyBase Remove a Call Limit

  3. Tap Call Limit.

    Image: Verizon FamilyBase Remove a Call Limit

  4. Tap Remove.

    Image: Verizon FamilyBase Remove a Call Limit

  5. Tap Remove again.

    Image: Verizon FamilyBase Remove a Call Limit


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Block Incoming Private and Restricted Texts and Calls

  2. Tap Blocked Contacts.

    Image: Verizon FamilyBase Block Incoming Private and Restricted Texts and Calls

  3. Tap on the toggle for Incoming private and restricted texts and calls.

    Image: Verizon FamilyBase Block Incoming Private and Restricted Texts and Calls     Image: Verizon FamilyBase Block Incoming Private and Restricted Texts and Calls


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Block a Number

  2. Tap Blocked Contacts.

    Image: Verizon FamilyBase Block a Number

  3. Tap Block a Number.

    Image: Verizon FamilyBase Block a Number

  4. Enter a number and tap Save.

    Image: Verizon FamilyBase Block a Number     Image: Verizon FamilyBase Block a Number


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Remove a Blocked Number

  2. Tap Blocked Contacts.

    Image: Verizon FamilyBase Remove a Blocked Number

  3. Tap the X next to the number you'd like to remove.

    Image: Verizon FamilyBase Remove a Blocked Number

  4. Tap Remove.

    Image: Verizon FamilyBase Remove a Blocked Number     Image: Verizon FamilyBase Remove a Blocked Number


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Create a School or Night Time Restriction

  2. Tap Time Restrictions.

    Image: Verizon FamilyBase Create a School or Night Time Restriction

  3. Tap School Hours or Night Hours.

    Image: Verizon FamilyBase Create a School or Night Time Restriction

  4. Set the desired days of the week, start time and end time and tap Save.

    Image: Verizon FamilyBase Create a School or Night Time Restriction     Image: Verizon FamilyBase Create a School or Night Time Restriction


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase Create a Custom Time Restriction

  2. Tap Time Restrictions.

    Image: Verizon FamilyBase Create a Custom Time Restriction

  3. Tap Add a Restriction.

    Image: Verizon FamilyBase Create a Custom Time Restriction

  4. Name the time restriction, set the days of the week, start time and end time, and tap Save.

    Image: Verizon FamilyBase Create a Custom Time Restriction     Image: Verizon FamilyBase Create a Custom Time Restriction


From your mobile device:

  1. Navigate to the Controls screen in the side menu

    Image: Verizon FamilyBase 
Remove a Time Restriction.

  2. Tap Time Restrictions.

    Image: Verizon FamilyBase 
Remove a Time Restriction

  3. Tap on an existing time restriction.

    Image: Verizon FamilyBase 
Remove a Time Restriction

  4. Tap Remove.

    Image: Verizon FamilyBase 
Remove a Time Restriction

  5. Tap Remove again to confirm the time restriction removal.

    Image: Verizon FamilyBase 
Remove a Time Restriction


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase 
Add a Trusted Contact

  2. Tap Trusted Contacts.

    Image: Verizon FamilyBase 
Add a Trusted Contact

  3. Tap Add a Number.

    Image: Verizon FamilyBase 
Add a Trusted Contact

  4. Enter the number you'd like to trust and tap Save.

    Image: Verizon FamilyBase 
Add a Trusted Contact     Image: Verizon FamilyBase 
Add a Trusted Contact


From your mobile device:

  1. Navigate to the Controls screen in the side menu.

    Image: Verizon FamilyBase 
Remove a Trusted Contact

  2. Tap Trusted Contacts.

    Image: Verizon FamilyBase 
Remove a Trusted Contact

  3. Tap the X next to the number you'd like to remove.

    Image: Verizon FamilyBase 
Remove a Trusted Contact

  4. Tap Remove.

    Image: Verizon FamilyBase 
Remove a Trusted Contact     Image: Verizon FamilyBase 
Remove a Trusted Contact


Contacts

From your mobile device:

  1. Navigate to the Contacts screen in the side menu.

    Image: Verizon FamilyBase 
View List of Contacts

  2. View a list of the contacts that your child has contacted. The list is ranked based on the frequency of call and text activity over the last 7 days.

    Image: Verizon FamilyBase 
View List of Contacts


From your mobile device:

  1. Navigate to the Contacts screen in the side menu.

    Image: Verizon FamilyBase 
View Contact Details

  2. Tap on a contact from the list to view.

    Image: Verizon FamilyBase 
View Contact Details     Image: Verizon FamilyBase 
View Contact Details


From your mobile device:

  1. Navigate to the Contacts screen in the side menu.

    Image: Verizon FamilyBase 
Edit a Contact Name

  2. Tap on a contact from the list to view.

    Image: Verizon FamilyBase 
Edit a Contact Name

  3. Tap the Edit button in the top right corner of the screen.

    Image: Verizon FamilyBase 
Edit a Contact Name

  4. Enter a name for the contact and tap Save.

    Image: Verizon FamilyBase 
Edit a Contact Name     Image: Verizon FamilyBase 
Edit a Contact Name


From your mobile device:

  1. Navigate to the Contacts screen in the side menu.

    Image: Verizon FamilyBase 
Add or Remove a Contact from Watchlist

  2. Tap on a contact from the list to view.

    Image: Verizon FamilyBase 
Add or Remove a Contact from Watchlist

  3. Tap the Contact Type button.

    Image: Verizon FamilyBase 
Add or Remove a Contact from Watchlist

  4. Select the desired contact type and tap Save.

    Image: Verizon FamilyBase 
Add or Remove a Contact from Watchlist     Image: Verizon FamilyBase 
Add or Remove a Contact from Watchlist


Settings

From your mobile device:

  1. Navigate to the Settings screen in the side menu.

    Image: Verizon FamilyBase 
Add another Phone to FamilyBase

  2. Tap My Family.

    Image: Verizon FamilyBase 
Add another Phone to FamilyBase

  3. Tap Monitor More Phones.

    Image: Verizon FamilyBase 
Add another Phone to FamilyBase

  4. Select the phones you'd like to manage, add a name and tap Add to FamilyBase.

    Image: Verizon FamilyBase 
Add another Phone to FamilyBase     Image: Verizon FamilyBase 
Add another Phone to FamilyBase


From your mobile device:

  1. Navigate to the Settings screen in the side menu.

    Image: Verizon FamilyBase 
Remove a Line from FamilyBase

  2. Tap My Family.

    Image: Verizon FamilyBase 
Remove a Line from FamilyBase

  3. Tap on a family member.

    Image: Verizon FamilyBase 
Remove a Line from FamilyBase

  4. Tap Remove from FamilyBase.

    Image: Verizon FamilyBase 
Remove a Line from FamilyBase

  5. Tap Remove again to confirm removal.

    Image: Verizon FamilyBase 
Remove a Line from FamilyBase     Image: Verizon FamilyBase 
Remove a Line from FamilyBase


From your mobile device:

  1. Navigate to the Settings screen in the side menu.

    Image: Verizon FamilyBase 
Name a Child Line

  2. Tap My Family.

    Image: Verizon FamilyBase 
Name a Child Line

  3. Tap on a family member.

    Image: Verizon FamilyBase 
Name a Child Line

  4. Tap on Name field.

    Image: Verizon FamilyBase 
Name a Child Line

  5. Name the phone line and tap Save.

    Image: Verizon FamilyBase 
Name a Child Line     Image: Verizon FamilyBase 
Name a Child Line


Note: In order to change a line to a parent line, it must first be designated an Account Manager in My Verizon.

From your mobile device:

  1. Navigate to the Settings screen in the side menu.

    Image: Verizon FamilyBase 
Change a Child Line to a Parent Line

  2. Tap My Family.

    Image: Verizon FamilyBase 
Change a Child Line to a Parent Line

  3. Tap on a family member.

    Image: Verizon FamilyBase 
Change a Child Line to a Parent Line

  4. Tap on the check box to make the line a parent line.

    Image: Verizon FamilyBase 
Change a Child Line to a Parent Line

  5. Tap Save.

    Image: Verizon FamilyBase 
Change a Child Line to a Parent Line


From your mobile device:

  1. Navigate to the Settings screen in the side menu.

    Image: Verizon FamilyBase 
Edit Notifications

  2. Tap Notifications.

    Image: Verizon FamilyBase 
Edit Notifications

  3. Tap on the child to edit the notification settings.

    Image: Verizon FamilyBase 
Edit Notifications

  4. Tap on the notification that you'd like to edit.

    Image: Verizon FamilyBase 
Edit Notifications

  5. Toggle the notification that you'd like to change.

    Image: Verizon FamilyBase 
Edit Notifications     Image: Verizon FamilyBase 
Edit Notifications


From your mobile device:

  1. Navigate to the Settings screen in the side menu.

    Image: Verizon FamilyBase 
Change Timezone

  2. Tap Timezone.

    Image: Verizon FamilyBase 
Change Timezone

  3. Tap the desired time zone.

    Image: Verizon FamilyBase 
Change Timezone

  4. Tap Save.

    Image: Verizon FamilyBase 
Change Timezone


Android is a trademark of Google, Inc.
iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
iTunes is a registered trademark of Apple Inc.

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