Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

How to Use Guide: Verizon FamilyBase™

Overview

Verizon FamilyBase is a service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely. The insights this service provides are especially helpful for parents and anyone who has multiple family members on the same account. You can also use it to help avoid unexpected overage charges.

Refer to the Verizon FamilyBase FAQs for more information about this service.

Getting Started

Viewing Your Family's Usage Information

Managing Your Verizon FamilyBase Account

Managing Blocks

Managing Alerts

 

Getting Started

Signing Up for Verizon FamilyBase

You can sign up for FamilyBase from the FamilyBase website or in My Verizon.

  • To sign up from the FamilyBase website:
  1. Go to the FamilyBase page in My Verizon.



  2. Follow the onscreen instructions to receive your 1-month free trial.

You've successfully signed up for Verizon FamilyBase from the FamilyBase website.

  • To sign up in My Verizon:
  1. Go to the Products & Apps page.

  2. Locate the FamilyBase app and click Get it Now.

  3. Follow the steps to follow the onscreen instructions to add a FamilyBase subscription to your account.


You've successfully signed up for Verizon FamilyBase in My Verizon.
 

Signing In to Verizon FamilyBase

There are two ways you can sign in to Verizon FamilyBase:

From the website

  1. Go to the FamilyBase page in My Verizon.



  2. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

From your mobile device

The steps for signing in vary by device:

  • Android™
  1. Search for "Verizon FamilyBase" in the Google Play store on your device and follow the onscreen instructions to install it.

    Note: If you don't find the app in the Google Play store, your device may not be compatible and you should sign in from the website.

  2. Open the Verizon FamilyBase app and tap Sign In.



  3. Enter your User ID and Password for My Verizon.



You've successfully signed in to Verizon FamilyBase.

  • iPhone
  1. Search for "Verizon FamilyBase" in the Apple® App StoreSM on your device and follow the onscreen instructions to install it.

  2. Enter your User ID and Password for My Verizon and tap Sign In.



You've successfully signed in to Verizon FamilyBase.

Note: If you haven't previously subscribed to Verizon FamilyBase you'll be prompted to subscribe when you sign in. If you subscribe using the iPhone app you'll be billed through your iTunes account once your 1-month trial has expired. Every 30 days you'll be prompted to renew your subscription.

To subscribe, tap Get Started and follow the onscreen instructions.


  • Basic Phones -- When you sign up, you'll receive a text message telling you the best way to sign in from your phone. Follow the instructions listed in that text message.

 

Setting Up Controls

There are two ways you can set up controls for Verizon FamilyBase:

From your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the section.

  2. Click Controls.



  3. Select the type of control you'd like to set up or edit.
  • Usage Limits
  • Time Restrictions
  • Trusted Contacts
  • Blocked Contacts
  • Purchase Limits
  • On Demand Lock (if available)



  1. Set the desired controls for one or multiple lines.



  2. Click Save Changes.



You've successfully set up Controls.

From the My Verizon app

Note: Controls for Trusted Contacts and Time Restrictions can't be set or changed from the My Verizon app. However, they can be changed from your computer using My Verizon.

  1. In the FamilyBase app menu, tap Controls.



    Note: Selecting the Controls tab within FamilyBase redirects you to the My Verizon app, where you can manage controls. Once signed into the My Verizon app, you have access to manage and set all of the existing controls.

  2. Scroll down and tap Manage Safeguards.



  3. Tap FamilyBase.



  4. Swipe left or right to select the type of control you'd like to set up or edit. The selected control will appear at the top of the screen.



  5. Tap the AVAILABLE tab to view and set the available options for each control.

  6. Tap Review Changes.

  7. If you're satisfied with the changes, tap Submit Change(s).


You've successfully set up Controls.

Viewing Your Family's Usage Information


Viewing All Call and Text Activity

On your computer

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your family member's device from the list on the left side of the screen.



  3. Click All Activity.



A history of that phone's calling and texting activity will appear.



On your mobile device

The steps for viewing activity vary by device:

  • Android
  1. Open the FamilyBase app and sign in to your account.


  2. Tap the Navigation Menu icon.


  3. Tap Activity below the phone for which you want to view the activity.


  4. A list of that phone's calling and texting activity will appear. Tap TEXTS or CALLS to view the detailed activity for each.



  • iPhone
  1. Open the FamilyBase app and sign in to your account.
  2. Tap Menu.



  3. Tap Activity below the phone for which you want to view the activity.



A list of that phone's calling and texting activity will appear. Tap Texts, Calls or Apps to view the detailed activity for each.



Note: With the iPhone app, the parent device can view up to 7 days of activity. However, through the web browser, you can only view up to 1 day of activity.

Viewing How Much Your Child Texts

To view your child's texting activity:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary.



Your child's texting activity will appear. Look at the Texting Details summary in the lower-left of the screen to see how many texts your child sent and received in the past week.



Viewing How Much Time Your Child Spends on Calls

To see how many minutes your child uses on calls:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click minutes in the Activity Summary.


Your child's calling activity will appear. Look at the All Hours box in the lower-left side of the screen to see how many minutes your child spent on the phone during the past week.



Viewing Calls and Texts with a Specific Contact

To see how often your child calls or texts a specific contact:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts near the top of the screen.



  4. You'll see a list of all the contacts in that phone's address book. Select the name of the contact you want to view history for.


The Contacts Details page for that contact will open. You'll see the number of times your child called and texted that contact in the past 7 days.



Viewing Recently Added Contacts

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the contacts on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's contacts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.


You'll see a list of all the contacts in that phone's address book. You can view recently added contacts or the contacts you've added to your Watchlist by selecting the appropriate filter at the top of the list.


Viewing When Your Child Texts

To see when your child texts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts in the Activity Summary section.


Your child's texting activity will appear. The School Hours box and Late Hours box at the bottom of the screen will show you the number of texts your child has sent during those times in the past week.



Viewing the Apps Installed on Your Child's Device

The FamilyBase Companion app must be installed on your child's compatible Android device to see information about the apps installed on it. Once the Companion app is on your child's device, use the steps below to view a list of your child's apps:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click apps (if available) in the Activity Summary section.


A list of the apps installed on your child's device will appear.

Managing Your Verizon FamilyBase Account

Managing Nicknames

To change the nickname of your child's phone:

  1. Go to the FamilyBase page in My Verizon.



  2. Click Profiles.



  3. Click Edit Nickname under the mobile number you want to update.



  4. Enter a nickname.



  5. Click Submit Changes.


You've successfully changed the nickname of your child's phone.

Setting School Hours and Night Hours

On your computer:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click texts or minutes in the Activity Summary section.



  4. A new page will appear. Locate the boxes labeled School Hours and Night Hours.



  5. Click on the times (listed in blue) that you want to make changes to.



  6. A pop-up will appear. Select the start time, end time and days of the week.



  7. Click Save.



You've successfully changed the School and Night hours.

On your Android phone:

  1. Open the FamilyBase app and sign in to your account.



  2. Tap the Navigation Menu icon.



  3. Tap Activity below the phone you want to change School and Night Hours for.



  4. Tap the Options icon in the top-right corner of the screen.



  5. Select the hours you'd like to modify.

    Note: This option will only modify the hours during which activity is recorded and doesn't relate to Time of Day restrictions.



  6. Select the start time, end time and days of the week.



  7. Tap the Back icon to return to the Activity screen. Your changes will be saved automatically.


You've successfully changed the School and Night hours.

Adding a Contact to the Watchlist

To add a contact to the Watchlist:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Contacts.



  4. You'll see a list of all the contacts in the address book for that phone. Locate the contact you'd like to add to the Watchlist.



  5. Click the Flag icon to the right of the contact's name.


Your changes will be automatically saved. Your child will receive a text message stating that the contact was added to your Watchlist.

Locking Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android phone to access the on-demand lock. Once the Companion app is on your child's phone, use the steps below to lock your child's phone on demand:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Lock For 30 Minutes to lock all phone use for 30 minutes, except calls to and from 911.



    Note: If the current status is Locked, it can't be locked again at that time.

  5. Click +30 Minutes to increase the duration of the lock by 30 minutes.


You've successfully locked the phone.

Unlocking Your Child's Phone

To unlock your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Unlock.



    Note: If the current lock status is Unlocked, the phone is already unlocked.

    You've successfully unlocked the phone.

 

Allowing Lock Overrides on Your Child's Phone

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function. Once the Companion app is installed, follow these steps to allow lock overrides on your child's phone:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Click Controls.



  3. Locate the On-Demand Lock box for your child's phone.



  4. Click Overrides Allowed under the Lock For 30 Minutes button. Your changes are automatically saved.


You've successfully allowed overrides.

Managing Blocks

Block Calls and Text Messages

To block calls and text messages with a contact:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the phone number that you want to block. 
  7. Select Domestic or International Number from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Email Address and Screen Name

To block a contact's email address or screen name:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. In the Name field, enter the contact's name.
  6. In the Contact Info field, enter the email address or screen name you want to block.
  7. Select Email or Screen Name from the dropdown.
  8. Click Add.

You've successfully added the block.

Block Calls from Restricted, Unavailable and Private Numbers

To block all calls from restricted, unavailable and private numbers:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Restricted, Unavailable and Private Numbers.
  6. Click Add.

You've successfully added the block.

Block Outgoing Calls to 411 Directory Assistance

This block will prevent calls to Directory Assistance (411, *411, #411 and 1411) from the phone. Because there is a fee for each call made to Directory Assistance, this is a useful way to prevent unexpected costs.

To block calls to 411 Directory Assistance:

  1. Go to the FamilyBase page in My Verizon.
  2. Click Controls.
  3. Click the Blocked Contacts tab.
  4. Next to the line that you want to add the block to, click Add Blocks.
  5. Check the box next to Block Outgoing 411 Directory Assistance Calls.
  6. Click Add.

You've successfully added the block.


Alerts

Managing Alerts and Notifications

To change how and when you're notified about alerts:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications to see a list of alert types.



  4. Check the Daily Email box next to each type of alert for which you'd like to receive an email.



    Note: Uncheck the box if you don't want to receive email notifications.

  5. Check the Text box next to the alerts for which you'd like to receive text message notifications.

    Note: The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.



  6. When you're done, click Save Changes in the lower-left side of the screen.


You've successfully changed your alert notifications.

Setting Override Alerts

The FamilyBase Companion app must be installed on your child's compatible Android device to use this function.

To change how you're notified about overrides:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click Notifications.



  4. Check the box next to Daily Email and/or Text to receive that type of notification.



    Note: Uncheck the box If you don't want to receive an email or text message notification.

  5. Click Save Changes on the lower-left side of the screen.


You've successfully changed your override notifications.

Viewing Alerts and Alert History

To see the alerts for a phone on your account:

  1. Go to the FamilyBase page in My Verizon.



    Note: For step-by-step instructions to sign in, refer to the Signing In to Verizon FamilyBase section.

  2. Select your child's device from the list on the left side of the screen.



  3. Click All Activity to see a history of the phone's activity.



  4. Click Alerts.


The alerts for that phone will display. Use the arrows at the top or bottom of the All Activity page to view the alert history from previous days.


Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. App Store and iPhone are registered trademarks of Apple Inc.

Was this helpful?    
  • Get the Galaxy S8

    It's here. Get the new
    Samsung Galaxy S8.

    On America's best network.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Contact us on Facebook Messenger

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store