Verizon Smart Family™ - My Verizon app - Add or Remove a Trusted Contact

Note To perform the steps below, you need to:

  • ensure the My Verizon app is installed and up to date as the following steps apply to the most recent version.
  • have an Android™ device running 4.0 or higher or an Apple® iOS device running 10.0 or higher. For all other devices, visit to sign in and manage your account.
  • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
  • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
    Note Changes to these items may take up to 15 minutes to appear on your account.


  1. From the My Verizon app, tap the Menu icon Menu icon ( upper-left).
  2. Tap Account.
    Menu with Account
  3. Tap Verizon Smart Family.
    Account with Smart Family
  4. Select the appropriate mobile number.
    Manage Roles with available numbers
  5. Tap Add trusted contacts.
    Note May require scrolling down.
    Add Trusted Contacts from limits screen
  6. Select the appropriate mobile number.
    Add Trusted Contacts screen
  7. Do one of the following:
    Note To add a trusted contact:
    1. Tap Add contact (at the bottom).
      Note You can add up to 20 trusted contacts per line.
    2. From the Phone Number field, enter the 10-digit number.
    3. Tap Add contact.
    Note To remove a trusted contact, tap the X icon to the right of the corresponding number then tap Confirm.


Note For additional info on the My Verizon app, check out these FAQs.