Add an Arrival / Departure Alert - Family Locator - Website

Here's info on how to receive alerts when your Family Member enters or exits a location you define, such as a school or home.

Caution Effective 5/13/19, Family Locator will be discontinued and transitioned to Verizon Smart Family™. Refer to these FAQs for more info.

Note Notes:

  • Alert messages sent to email addresses are outside of the Verizon Wireless network and delivery can't be guaranteed.
  • Only the account owner or an account manager with full online access can add arrival/departure alerts. Refer to Account Roles for additional info.


  1. From a web browser, sign in to My Verizon.
  2. From the My Verizon Home screen, navigate: Plan > Add-ons and apps.
  3. Click Manage Your Products.
  4. From the 'Family Locator' section, click Manage Family Locator.
  5. Click Alerts (located on the right in the Family Locator section).
  6. Click Add an alert.
    Click Set Up Arrival and Departure Updates
  7. Click Arrival/Departure Alert.
    Click Set Up Arrival and Departure Updates
  8. Adjust the Arrival & Departure Alert boundary as desired (e.g., 1/2 mile, 1 mile. etc.) then click Next.
    Adjust Geo Fence Area
  9. Click Create.