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Stadia for Verizon FAQs

General

  1. What is the Stadia Premiere Edition offer for 5G Home Internet customers?

    5G Home Internet customers can get the Stadia Premiere Edition ($129 value), including a 3-month subscription to Stadia Pro on us. ($9.99/month value).

    The Stadia Premiere Edition includes:

    • Free Stadia Controller
    • Google Chromecast Ultra
    • 3-month Stadia Pro subscription ($9.99/month value).

    5G Home Internet customers will receive an email with instructions to redeem the Stadia Premiere Edition offer. New customers will receive this email within 30 days of your 5G Home Internet installation.

    For more information about Stadia service and features visit the Stadia FAQ site. For technical support visit the Stadia Help site.

    Stadia is not available in Hawaii or Guam.

  2. How do I redeem my Stadia Premiere Edition offer if I am a 5G Home Internet customer?

    You'll receive an email with a link and instructions how to redeem the offer. Your credit card information will be required when you sign up for the Stadia Premiere Edition offer, but you will not be charged until the trial period expires. After 3 months, you will be automatically charged by Google the standard subscription price, currently $9.99 per month.

  3. How do I cancel my Stadia Pro subscription?

    Use Stadia's website or app to manage or cancel your trial at no charge at any time before the trial is over. If you cancel your Stadia Pro subscription, you will lose access to games unlocked in the subscription and any add-on or expansion content you have purchased for those games. Add-on content is not refundable.

  4. What is Stadia?

    Stadia is an all-new gaming platform that lets you instantly play games across TVs, laptops, desktops, and select tablets and phones over an internet connection. No more waiting for game downloads or installations when you’d rather be playing. Instead, Stadia streams directly to the screens on your favorite compatible devices.

    For more information visit the Stadia FAQ site.

    For technical support visit the Stadia Help site.

  5. What is Stadia Pro?

    Stadia Pro is Stadia's premium subscription service that currently costs $9.99 per month and your gateway to the absolute best of Stadia: up to 4K resolution1, 5.1 surround sound, free games, and discounts on certain game purchases.

  6. What do I need in order to play games with Stadia?

    To play Stadia, you will need a Google account and the Stadia app (available in Google Play or in the Apple® App Store®). You will also need a reliable internet connection. To play games in HD, you'll need at least a 10Mbps connection. For 4K, you'll want at least 35Mbps. Other requirements depend on what device you choose to play on. See Google Support for more details.

  7. What devices are compatible with Stadia?

    You can play Stadia on the following devices when connected to WiFi or an ethernet connection.

    • To play on your TV you need a Google Chromecast Ultra and the Stadia Controller.
    • To play on your computer you need a recent version of Chrome browser and either a Stadia Controller or a mouse and keyboard. Other popular HID-compliant controllers are also compatible when playing via USB cable on Chrome.
    • To play on a phone, select a Stadia supported phone and either a Stadia Controller via a USB-C cable, a mouse and keyboard, or any other HID-compliant controller via USB cable.

    View the list of compatible devices.

  8. What internet speeds do I need to play games with Stadia?

    Make sure you are using a valid and active mobile phone number to verify your account. If the number contains errors, you will not receive the message.

    If you're absolutely certain all of the above checks out, reach out to Hatch and provide them with your phone number, so they can investigate. 

  9. Experience is dependent on connection quality. Stadia Pro is necessary for 4K, HDR, and 5.1 surround sound. Availability and performance of gameplay features and services (including 4K, HDR, 60 FPS, and 5.1 surround sound) are service-, network-, device-, and game-dependent, and may not be available for all games in all areas. See https://support.google.com/stadia​ for more details.