iPad Pro

Apple iPad® Pro Support

Find device-specific support and online tools for your Apple iPad Pro.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Add Apps - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Cellular Data Activation - Apple® iPad®
[Device-Specific Instructions]
Apple iPad FAQs
[FAQs]
Learn which plans are available for any iPad we carry, how to activate a new iPad and set it up.
Move to iOS® App for Android™
[Device-Specific Instructions]
Cancel Autopay - Prepaid iPad
[Device-Specific Instructions]
Create an Apple ID - Apple® iPad®
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27

Basics

Apple iPad FAQs
[FAQs]
Learn which plans are available for any iPad we carry, how to activate a new iPad and set it up.
Remove Connected Device - My Verizon
[Device-Specific Instructions]
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Update Carrier Settings - Apple® iPad®
[Device-Specific Instructions]
Signal Strength - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Changing iPad's Name
[Interactive Simulation]
Find out how to change the name of your iPad Pro.
Apple® iPad® Pro Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPad Pro.
Apple® iPad® Pro Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPad Pro.
Apple® iPad® Pro Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPad Pro.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Restart/Soft Reset - Apple® iPad®
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPad®
[Device-Specific Instructions]
Battery Percentage - Apple® iPad®
[Device-Specific Instructions]

Bluetooth

Bluetooth® Discovery Mode - Apple® iPad®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Bluetooth® On/Off - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPad Pro with your Bluetooth device.

Calendar

Add a Calendar Event - Apple® iPad®
[Device-Specific Instructions]
Manage Calendar Events - Apple® iPad®
[Device-Specific Instructions]
If you want to add, delete or edit info in your iPad's calendar, view this info. If you are having other issues with your phone, visit our Troubleshooting Assistant on vzw.com.
Set Default Calendar - Apple® iPad®
[Device-Specific Instructions]
If you have multiple calendars on your iPad (iCloud, Gmail, Work, etc.), use this info to set the default calendar. If you are having other issues with your iPhone, visit our Troubleshooting Assistant on vzw.com.

Calling & Dialing

Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPad Pro.
Apple® iPad® Pro Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPad Pro.
Apple® iPad® Pro Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPad Pro.
Apple® iPad® Pro Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPad Pro to make a call.

Camera, Photos & Videos

Picture in Picture - Apple® iPad®
[Device-Specific Instructions]
Record a Time Lapse Video - Apple® iPad®
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPad Pro.
Apple® iPad® Pro Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPad Pro.
Apple® iPad® Pro Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPad Pro.
Apple® iPad® Pro Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPad Pro.
Apple® iPad® Pro Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPad Pro camera.
Apple® iPad® Pro Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPad Pro.
Play a Video - Apple® iPad®
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS® App for Android™
[Device-Specific Instructions]
Add a Contact - Apple® iPad
[Device-Specific Instructions]
Delete a Contact - Apple® iPad
[Device-Specific Instructions]
Edit a Contact - Apple® iPad
[Device-Specific Instructions]
View Contact Sync Source - Apple® iPad
[Device-Specific Instructions]
To view where a phonebook contact was imported from, see this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Apple® iPad® Pro Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPad Pro.
Apple® iPad® Pro Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPad Pro.
Apple® iPad® Pro Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPad Pro.
Apple® iPad® Pro Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPad Pro without looking at it.
Apple® iPad® Pro Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPad Pro.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Cellular Data Account Login - Apple® iPad®
[Device-Specific Instructions]
Cancel Cellular Data Plan - Apple® iPad®
[Device-Specific Instructions]
Enable/Disable Cellular Data - Apple® iPad
[Device-Specific Instructions]
Reset Cellular Data Account - Apple® iPad®
[Device-Specific Instructions]
Change or Add Data Bundles - Prepaid iPad
[Device-Specific Instructions]
Cellular Data Account Usage - Apple® iPad®
[Device-Specific Instructions]
Optimize Data Usage - Apple® iPad®
[Device-Specific Instructions]
Data Roaming - Apple® iPad®
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Apple® iPad®
[Device-Specific Instructions]

Device ID & Info

Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
View Device Information - Apple® iPad®
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
Touch ID Setup - Apple® iPad®
[Device-Specific Instructions]
View PRL/ERI - Apple® iPad®
[Device-Specific Instructions]
Touch ID Settings - Apple® iPad®
[Device-Specific Instructions]
View Mac Address - Apple® iPad®
[Device-Specific Instructions]

Device Search

Spotlight Search - Apple® iPad®
[Device-Specific Instructions]
Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Reset Network Settings - Apple® iPad®
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Reset All Settings - Apple® iPad®
[Device-Specific Instructions]
Turn Notifications On/Off - Apple® iPad®
[Device-Specific Instructions]
Airplane/Standalone Mode - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPad Pro.
Apple® iPad® Pro Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPad Pro to change alert sounds, turn off GPS and more.
Apple® iPad® Pro Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPad Pro.
Apple® iPad® Pro Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPad Pro.
Apple® iPad® Pro Simulator: Backing Up iPad with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPad Pro.
Apple® iPad® Pro Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPad Pro.
Apple® iPad® Pro Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPad Pro.
Apple® iPad® Pro Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPad Pro.
Apple® iPad® Pro Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPad Pro.
Apple® iPad® Pro Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPad Pro.
Apple® iPad® Pro Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPad Pro.
Apple® iPad® Pro Simulator: Managing iPad's Memory
[Interactive Simulation]
Discover how to manage your iPad Pro's memory
Apple® iPad® Pro Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPad Pro.
Apple® iPad® Pro Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPad Pro.
Apple® iPad® Pro Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPad Pro.
Apple® iPad® Pro Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPad Pro.
Apple® iPad® Pro Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPad Pro to Airplane Mode.
Do Not Disturb On/Off - Apple® iPad®
[Device-Specific Instructions]
Notification Center - Apple® Apple® iPad
[Device-Specific Instructions]
Restriction Settings - Apple® iPad®
[Device-Specific Instructions]

Email/Gmail

Remove an Email Account - Apple® iPad®
[Device-Specific Instructions]
Reply to an Email Message - Apple® iPad
[Device-Specific Instructions]
Fetch New Data - Apple® iPad®
[Device-Specific Instructions]
Forward an Email Message - Apple® iPad®
[Device-Specific Instructions]
Delete an Email Message - Apple® iPad®
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Email Messages - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPad Pro.
Apple® iPad® Pro Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPad Pro.
Apple® iPad® Pro Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPad Pro.
Apple® iPad® Pro Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPad Pro.
Apple® iPad® Pro Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPad Pro.

GPS & Location Based Services

Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
GPS Location - Apple® iPad®
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPad®
[Device-Specific Instructions]

Home Screen

Control Center - Apple® iPad®
[Device-Specific Instructions]
Manage Notes - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPad Pro.
Apple® iPad® Pro Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPad Pro.
Apple® iPad® Pro Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPad Pro to help organize your apps.
Apple® iPad® Pro Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPad Pro.
Apple® iPad® Pro Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPad Pro.
Apple® iPad® Pro Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPad Pro.
Apple® iPad® Pro Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPad Pro.
Apple® iPad® Pro Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPad Pro.
Backlight - Apple® iPad®
[Device-Specific Instructions]
Control Center Settings - Apple® iPad®
[Device-Specific Instructions]
Display Icons - Apple® iPad®
[Device-Specific Instructions]
Night Shift - Apple® iPad®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPad®
[Device-Specific Instructions]

Internet & Web Browser

Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPad®
[Device-Specific Instructions]
Javascript Settings - Apple® iPad®
[Device-Specific Instructions]
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPad®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPad
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPad Pro, so it's easy to find later.
Apple® iPad® Pro Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPad Pro.
Apple® iPad® Pro Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPad Pro.
Apple® iPad® Pro Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPad Pro.
Edit a Browser Bookmark - Apple® iPad
[Device-Specific Instructions]
Launch a Browser Bookmark - Apple® iPad
[Device-Specific Instructions]
Web Browser - Apple® iPad®
[Device-Specific Instructions]
Websites - Apple® iPad®
[Device-Specific Instructions]

Keyboard

Reset Keyboard Dictionary - Apple® iPad®
[Device-Specific Instructions]
Create a Keyboard Shortcut - Apple® iPad
[Device-Specific Instructions]
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPad® Pro Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPad Pro.
Apple® iPad® Pro Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPad Pro.

Lock, Unlock, Password & Security

Lock/Unlock - Apple® iPad®
[Device-Specific Instructions]
Turn Off Passcode - Apple® iPad®
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Unlock the Device - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPad 6s to help protect your private information.
Apple® iPad® Pro Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPad Pro.

Memory/Storage

Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Apple® iPad®
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPad® Pro Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPad Pro.
Apple® iPad® Pro Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPad Pro as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPad®
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPad Pro.
Slide Over - Apple® iPad®
[Device-Specific Instructions]
Split View - Apple® iPad®
[Device-Specific Instructions]

Operating System & Software

View the Software Version - Apple® iPad®
[Device-Specific Instructions]
Software Update: Apple iPad Pro
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPad Pro.
iOS Updates - Apple® iPad®
[Device-Specific Instructions]

SIM Card

4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Apple® iPad
[Device-Specific Instructions]
View the SIM Card Number - Apple® iPad®
[Device-Specific Instructions]
Remove the SIM Card - Apple® iPad
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Apple® iPad®
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPad®
[Device-Specific Instructions]
Modify the SIM PIN - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPad Pro.

Social Networking

Apple® iPad® Pro Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPad Pro.
Apple® iPad® Pro Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPad Pro.
Apple® iPad® Pro Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPad Pro to help protect your account.
Apple® iPad® Pro Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPad Pro.
Apple® iPad® Pro Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPad Pro.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Test Microphone - Apple® iOS
[Device-Specific Instructions]

Text & Multimedia Messaging

Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPad Pro.
Apple® iPad® Pro Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPad Pro.
Apple® iPad® Pro Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPad Pro.
Apple® iPad® Pro Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPad Pro.
Apple® iPad® Pro Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPad Pro.
Apple® iPad® Pro Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPad Pro.

Tips, Tricks & Shortcuts

Set Up Printing - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPad Pro.
Apple® iPad® Pro Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPad Pro.
Apple® iPad® Pro Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPad Pro.
Apple® iPad® Pro Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPad Pro.
Apple® iPad® Pro Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPad Pro.
Apple® iPad® Pro Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPad Pro.
Apple® iPad® Pro Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPad Pro.
Apple® iPad® Pro Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPad Pro.
Apple® iPad® Pro Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPad Pro.
Apple® iPad® Pro Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPad Pro.
Capture a Screenshot - Apple® iPad®
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
If you are having difficulty seeing items on your device's screen and would like to have them spoken, follow these instructions. For other issues you are having with your device, visit our Troubleshooting Assistant on vzw.com.

Wallpapers/Theme

Wallpaper - Picture - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPad Pro.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verizon LTE Advanced FAQs
[FAQs]
Verizon LTE Advanced is the next gen network, powering the nation's largest and fastest 4G LTE network, now available in more than 450 cities from coast to coast.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Enable/Disable 4G LTE - Apple® iPad
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPad®
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPad
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Apple® iPad
[Device-Specific Instructions]
Wi-Fi On/Off - Apple® iPad®
[Device-Specific Instructions]
Apple® iPad® Pro Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPad Pro to connect to a Wi-Fi network, so you can access the internet without using data.

Still Have Questions?


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